Good price. Courteous driver. Reliable. I needed to arrange for my daughter to take her first…read moresolo taxi ride to the airport. Driver was on time and great. Personable on the phone. I do not like to pay a bunch of surcharges and fees through apps to a third party middleman that I really wouldn't know how much we are paying until the ride. This was convenient and exceptional. Thank You ATDS.

Though I've been living in Amherst for the last 17 years, I only began to investigate how to get…read morearound without a car a few weeks ago. After a whole lot of frustration trying to use Uber (utterly hopeless) and the rather limited bus routes, I tried calling a cab. Amherst Taxi Dispatch Service was, fortunately, the second taxi service I called. From now on, it will likely be the only taxi service I'll be calling. In addition to doing everything a good taxi service should do for customers, the two drivers Ken and Craig are among the most informed, intelligent, helpful, and funny conversation companions I've encountered outside of a bar. Just booked my next ride for a dental appointment tomorrow morning. Looking forward to it -- the ride, not so much the dental work.

I've taken this taxi service twice before, and while the second ride was actually pretty great, the…read morefirst one was ridiculous. First off, he was 15min late after saying he would arrive in 5min - but I'm used to local taxi's pulling that, so it didn't bother me. As soon as I stepped into the car, I was asked if I was paying cash or credit. When I said cash, the driver said "Oh, then I don't have to turn the meter on!" - which confused me, but then he immediately followed up with "If dispatch calls you, tell them that you canceled the ride and don't need it anymore". Clearly, the man was going to pocket the money and not tell his boss that he ever picked me up. The ride ended up being $14 from Elmwood to Allentown - a mere two miles. $7 a mile is pretty ridiculous. The second time I was forced into using the service, they told me my driver would arrive "hopefully in 15-20min, we don't know if we have any available drivers" - what? How do you not know where your own cars are? I told them to forget about it, and I began to walk to the bus instead, and received a call not even 3 minutes later saying my driver was outside. Amazing. I get in and was warmly welcomed - the driver had the meter going for me, and was generally pleasant. He got me there a lot quicker than I thought he would. Quick to show up, kind, and quick to drop me off - that man seems to be an anomaly within this dreadful cab service. He should be running this place! Apparently Uber & Lyft are coming to Buffalo real soon, but if this cab service is my only option until then, it really cannot come soon enough.

Just had an encounter with one of the drivers of this company. First, he ran a red light and…read morealmost drove me off the road, and then proceeded to swerve in front of me and brake check me multiple times. I would avoid this companies services at all costs as their drivers do not drive with caution.

There have been minor problems in the past and I went back and forth between Kenmore cab and…read moreLiberty. Liberty simply cannot get a cab out in a reasonable amount of time. I waited 2 hours and 20 min tonight for Liberty and I am 3 mi from their offices. A couple weeks ago I waited 3 hours for a cab. I have emailed their management a number of times and get canned answers. Thank god I didn't have to catch a plane tonight, Liberty would not have had me there on time. Tonight, I finally cancelled the Liberty cab and called Kenmore Cab, who had a cab for me in 10 minutes. The driver even recognized me, though I hadn't used Kenmore cab in several months. I am sticking with Kenmore Cab now,

Haven't had a problem with the drivers themselves, but the dispatcher was extremely rude and hung…read moreup on me twice! He refused to give me his name. Horrible customer service!

Joe, Jeff, & Theresa are the best. They are like family to me, and after riding with them for 3…read moreyears, I can honestly say I will stick with them. I love them!

This suck that I requested a cab at 5:19 AM headed to the airport. Then at 5:50 AM I called…read moreinquiring where is the driver? Was told he'll arrive in 10 minutes. Fast forward to 6:19 AM.

Mo helped set up my early morning pickup and hour drive to my hotel with such care. He not only…read morechecked in on me the day I'd arrive, but also contacted me as I deplaned to guide me where to quickly get my cab. The very nice driver who drove me was professional and friendly. The van was very clean. Mo asked me to call him when I arrived at my hotel and even called to check in on me the next day. Flying into a new place at 1:30 am as a single woman for an hour long drive and checking into a hotel in the middle of the night is a bit scary, but knowing Mo was caring for me ride for my volunteer delivery job made me feel extra cared for! I highly recommend this company!

Great driver, pricing, quality, professionalism, ability to cross border-- requested same driver…read more for my return trip. So glad I got an individual taxi vs the multi/stop & expensive mini-vans (which baffled me a bit.)

First time taking a medical transport with them I was instantly impressed. The vehicles are…read morespotless inside and out free of garbage and smell, drivers are very very nice and very safe drivers. I never had to wait more than 10 minutes for my ride home, they call a day ahead to remind you of your pick up time, and if you have to call the office they are so friendly and helpful. Keep being awesome Aero, Thank you!!

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

I appreciate your business…read more............................... Thank you, New Boyz Transportation!

I have never had a bad experience with this transportation company. I needed a ride to pick my…read moregranddaughter up from school and take her home, and someone from New Boyz called me back even though I hadn't left a message. The driver also called me to let me know when he was close to my house. Customer service and reliability are so important in today's world. New Boyz provides both, and I would HIGHLY recommend this company to anyone. I have already done so more than once.

Worst customer service ever!!! When calling about prices, the person was RUDE beyond belief when I…read moreasked for a ball park figure for a ride. He told me he didn't give quotes, to call another taxi service and then hung up on me. When I called back to tell him I would give him a bad review, he called me back two more times and left harassing messages if I were to leave a bad review. Don't bother with this service!!! (I would give this company ZERO stars, but had to give one to leave a review).

I used this service to pick my son up from a UB residence hall and take him to the Buffalo bus…read morestation, and they were great! After I called to make the reservation the night before, the driver texted me with detailed information about the early AM pickup, including his contact information, and followed up the next morning, texting me to know as soon as he picked up my son from his dorm and then again after dropping him at the bus station. The fee my son paid was exactly what was quoted to me. I could not be happier with the service, and would definitely use them again.

10/16/2024 5:30pm. Harlem Road (south bound) from Clinton…read moreto Indian Church. AM PM Taxi driver driver was on Harlem Rd in the right turning lane onto Clinton. Taxi driver decided to cut everyone off to continue down Harlem Rd. (2-lanes on harlem before right lane ends). taxi driver started tailgaiting me on Harlem Rd. where it turns to 1-lane... Taxi driver sped up to over 60mph in a 35mph speed zone (driving in the center turning lane) to pass me them slammed on the brakes to a complete stop (smoke billowing out of his rear of his car). Tire skid marks on the road as well. Taxi driver was driving like an unhinged lunatic. At the stop light I told the driver he was a total a-hole for driving like that - he hurled a few epithets at me (ironic coming from him). Driver did have a female passenger in the front seat - assuming it was his friend because she was unphased as if it were a common occurance.

The driver was nice and the cost was affordable. I've used their service twice and have recommended…read morethem to others.