The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Very professional and polite. While driving us to the airport presented very good driving skills,…read morewas calmed and was focused on driving us safely to our destiny. He arrived at the hour established and care to carry our luggage into the trunk of his van. His van was neat and clean. It was a very good experience to have chosen this company to take us to the airport. I am very satisfied and I recommend his services again. From Fairfield inn Niagara Falls, NY to Buffalo airport.

Great driver, pricing, quality, professionalism, ability to cross border-- requested same driver…read more for my return trip. So glad I got an individual taxi vs the multi/stop & expensive mini-vans (which baffled me a bit.)

Negotiated price vs Uber. Courteous, well dressed and…read moreprofessional 2 trips, 2 nice rides Taxi #32 and #28

Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

The freaking best guided tour ever! They made our trip so memorable, especially our guide Jimmy…read more He's hilarious!

Alan was great! He was always prompt, friendly and informative. He picked us up from our B&B, drove…read moreus to our 4 wine tours one of our days as well as back and forth to Niagara Falls another day for our boat ride. Really made our vacation easy and fun. Both my husband and I highly recommend Alan and his private car service!!!

I have used their services twice. The latest being this morning. I was in a major bind with elderly…read moredad that hates traveling, but needed to get to Houston. The ride to the airport he thought he had didn't pan out, so he calls me in a panic at 10:27am when his plane leaves at 1:40pm . I made a call and Michelle answers the phone and made it happen. She did some investigation and was able to secure a driver for my dad right away. The driver got to my dad in a hurry, helped him with the bags and got him to the airport in time. When I got the call from my dad that he was at the gate of the airport the family was ecstatic. Remember I said in the beginning of this review that he is elderly. I want to personally thank Michelle and the driver whoever you may be for helping our family out to get my dad where he needed to be. Hats off to Buffalo Airport Shuttle for outstanding work.

What a bunch of screw ups. Can't get on the bus going back to parking lot cuz you are in the…read morearrivals level... Really. So I go down stairs and nope next bus, nope next bus... HEY. IF THE LOTS ARE SERVICED A SPECIFIC BUS, PUT THE COLOR ON THE BUS.

We had a great driver and everything ran very smoothly - worth every penny!! The car was very…read moreclean and our driver was knowledgeable. Thanks again!

From the owner: WNY Black Car was founded by a seasoned transportation executive with more than two decades of…read moreleadership in the courier and logistics industry. After years of frequent travel for board meetings, corporate events, and nationwide site visits, he experienced firsthand the inconsistency of black car service across the country. The frustration became personal when returning home to Buffalo Niagara International Airport (BUF), where late arrivals, unclean vehicles, and a lack of professionalism were far too common. As a proud Buffalonian with deep roots in Western New York, he recognized the opportunity to bring a higher standard of executive transportation to his home region. In 2025, WNY Black Car was launched with a clear mission: deliver rel

Had the best experience EVER with this company. John was an amazing chauffeur, and made the night…read moreeven better. We were on the 20 person limo bus, and had the time. I will 100% be using this company in the future, and I will recommend this company, especially John, to everyone. He even decorated the bus for my birthday. Thank you John and 716 Limo!

My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.

Quick to respond! Driver arrives timely. Vehicles are in decent condition! They have good rates for…read morefamilies traveling with 6 or more passengers

Very clean lots of vendors friendly staff very good security…read more Planes are usually on time departing and arriving.

1. Driver was 30 mins late. I asked for a pickup on the Canadian side of Niagara Falls. Driver…read moreblamed traffic on the bridge but don't you factor that in? We paid a premium for the Canadian pickup. He made good time despite the late pickup and got us there an hour before boarding. 2. My husband left his not easily replaced readers in the van. We asked our driver to please come back. He complained he was 30 mins away when he dropped us off 15 mins ago and would need to be paid. I would have tipped him generously for coming back but his insistence to get paid and to call his boss just rubbed me the wrong way. My husband already feels stupid for forgetting his glasses and this just leaves a bad taste in my mouth.

AVOID AT ALL COSTS. Not sure why zero stars isn't an option. I booked with this company to take me…read moreto Toronto airport. My first call was placed to them 15 minutes after the scheduled pick up time. I was told that the driver had been held up and would be with me in 20 minutes. My second call to them was 25 minutes later (so now 40-45 minutes late) ... I was given the driver's telephone number to track down myself!! The "driver" ended up arriving 1.5 hours late. I was in a real panic about making my flight and did not initially realize that I was actually sitting in a TAXI !!!! Yes, thats right a TAXI!!! This company farmed out the job to a taxi firm, so, I was told a pack of lies "the driver is held up". My belief is that if I had not have called them when I initially did, they would not have sent anyone and I would have missed my flight because of these people. Do yourself a favor and AVOID AT ALL COSTS.

Just had an encounter with one of the drivers of this company. First, he ran a red light and…read morealmost drove me off the road, and then proceeded to swerve in front of me and brake check me multiple times. I would avoid this companies services at all costs as their drivers do not drive with caution.

Absolutely everything, their drivers spend the whole time on their phones. The cabs and drivers…read morethemselves are very dirty, smelly and in horrible condition. No matter how much you complain to them or the state nothing ever improves. I only still use them because as I like to say "they are the best of the worst " as far as companies go