Just had an encounter with one of the drivers of this company. First, he ran a red light and almost drove me off the road, and then proceeded to swerve in front of me and brake check me multiple times. I would avoid this companies services at all costs as their drivers do not drive with caution. read more

Liberty Yellow Cab - Taxis Near Me - Buffalo, New York

Absolutely everything, their drivers spend the whole time on their phones. The cabs and drivers themselves are very dirty, smelly and in horrible condition. No matter how much you complain to them or the state nothing ever improves. I only still use them because as I like to say "they are the best of the worst " as far as companies go read more

Liberty is REALLY FUKIN UP!!!!! They think their time is more IMPORTANT than mine. I'm a MAS Customer, & when I call for a return ride. They say they can't change my pick up time (BULLSPIT) . THEN, they make you wait 1 1/2-2hrs for a ride!!! Other MAS customers, kick Liberty to the curb​ ,THEY SUCK!!! I'm not using Liberty anymore. Also, their cabs are filthy, and some of their drivers cab REAK OF POT. And you cannot hear them talk over the blasting jungle. music. GOOD BY LIBERTY, IM DONE WITH YOU!!! read more

The driver stole my credit card i gave him my card to call in the payment i was running late forgot to get my card back i was able to contact the driver he hung up on me i contacted the company spoke with a lady who told me her name was anne she was very disrespectful and dismissive i kept catching her in a lie she was covering for the driver i asked for super she said there are none on weekends then she lied and said she is the supervisor still kept lying i hung up on her she text my phone and said fuck you read more

cab #1317 was very polite and friendly, he was there on time and due to me having my kids he even waited for me still which was a blessing. he definitely deserves a raise, this is my 4th time I believe riding with him but he truly is an excellent driver and always respectful and it's nice to have someone who interacts with the client instead of sitting in silence. if I could give this man a raise myself I would! 100000000 STARS thank you again cab #1317!! read more

Driver driving through school Zones and villages zones passing ppl. It was car # 989, I called to let them know at the main office. After talking to one person, they transferred me, and no one else answered. Just use Uber !!! This place is the worst. read more

THIS DRIVER THREW ROCKS AT MY CAR AFTER CUTTING ME OFF ON THE THRUWAY! I called to complain and got hung up on and told that nothing was going to be done. If I were to walk outside where I work in my shirt with their business name on it and threw rocks at car i would be fired! ALSO WHO KEEPS ROCKS IN THEIR CAR unless you are mentally not stable! Absolutely ridiculous! read more

Liberty Yellow Cab - THIS DRIVER THREW ROCKS AT MY CAR AFTER CUTTING ME OFF ON THE THRUWAY! - Taxis Near Me - Buffalo, New York

The worst. I've alway thought taxi drivers were the worst drivers on the road. Then I was proven right today when I was rear ended by one. My insurance company reccomended that I call Liberty cab and find out their insurance carrier. No one their understood what I wanted. They do not speak English. read more

I called for a cab, and got one 10 min. later. Probably not typical, he said he was in the area. Nice driver, got me where I needed to go quickly, and $8 cheaper than Uber. One thing, all cab drivers with SUVs should carry a small step stool for disabled people. I had a very hard time getting in. Oh. And goobye Uber. read more

I just want to commend Fred, who drove me to my destination yesterday. He was courteous, didn't make me wait a long time for my ride. Very prompt, cordial and had a professsional demeanor. To me he is the the greatest asset to Liberty Yellow Cab, and I recommend him highly to anyone! He will be my go to driver from now on. Thank you Fred for a wonderful ride! read more

. I like the rest of the people on here would give zero stairs if I could. Hands down the WORST company I've ever had to deal with!?! I have even talked with the owner when I've been to the main office/garage in Kenmore when the van that I took daily broke down once again! They do not care and even use a out-of-country answering service to do their dispatching/all calls for them. So in other words the people that you would call to complain about are the people you are calling!?! It's str8 bananas!!! For a guy who came to this country with nothing he sure does not appreciate what he has! read more

Terrible cab company!!!!!!!!!!! Very rude. I usually use this cab company to go to airport and to school events... but NEVER AGAIN! Called dispatcher and he cancelled the cab without notice. Who would treat a paying customer like crap?! I guess this company does not want any customer anymore. Cab experience: had cab 306... someone else unknown was sitting in the front passenger seat... and both the driver and the other rider was smoking!!!! So everyone in the cab got second hand smoke! AND they were watching Netflix while driving!! Bottom line: Terrible customer service and terrifying driving!!!!!!! AVOID if you value your life! read more

Liberty Yellow Cab - Terrible driving and terrifying driving AND driver watching Netflix while driving??? I'm scared for my life! - Taxis Near Me - Buffalo, New York

Great service and nice drivers customer service is good safe and clean cars and been in business over 50 years

if I could give them a zero I would. Every trip we've been forced to use with them had been dropped even though the pick up time was confirmed numerous time. The last straw was the filthy car & new driver who had no idea where he was going. read more

stay away there are bad news they hit your truck and put out there drivers dont have a driver license get 2 or 3 tickets never call or turn it in to there insurance company you call there and they just tell you to bad so never use them read more

Be prepared to wait a long time for your cab to actually show up. After we decided to take a walk from our hotel to the Anchor Bar to check out their wings ( which are really not as good as we had hoped. not even that good ) we had the bar call us a cab. About 40 minutes later along with a few other couples also waiting in purgatory and with the bar closing we had the bartender call again. Found out the cab company screwed up and didn't book the cabs to come get us. Idiots. Once the cab did show up for us we had a quick trip back to our hotel with a nice driver. The only reason I'm giving them two stars. Thankful I live in Manhattan where there are real cabs. read more

I waited a long time to write this review. So long in fact that I used them again. Mistake. My first experience had me leaving a hospital in the middle of the night for a three mile drive directly down Main Street. They said 15 min. Ok. Shame on me for not checking the meter was on. It was not. When I asked him to put it on he said he was there to pick someone else up, not me and he did not put the meter on so that would not be tracked. Ok. So first you left someone else waiting? Guess that's where the other reviews come from. Second you are breaking the cab rules and of course stealing from your company. Then he waaay overcharged. And I knew it. Just not by how much. So my tip was paltry. And he commented on it. "Big house little tip". Really? House is not that big and the tip was all the cash you pocketed! The next time they were on time. They had the meter on. They were taking a non buffalo native to a hotel downtown. 4 miles from the house. $18. Clearly they took him for a ride. I suspect the meter in this case because he said the ride was generally in the right direction. So Liberty Cab management, you need to keep better track of your drivers. It's clear from the reviews they are stealing from you left and right. Liberty Cab drivers, you need to generally be more honest and turn on the meter. Liberty Cab dispatchers, you need to get better at predicting wait times. And make sure your drivers pick up the people you sent them to pick up and not stealing fares from other drivers and stealing from your company. Never again. read more

Definitely a terrible taxi company. There have been countless occasions where taxi drivers have refused to drive me home because I was "too close." Most notably last weekend when one said "fuck that" and drove away. Shouldn't these drivers know that it's illegal to do that? I suppose I could understand if I was completely inebriated but I'm just a 22 year old girl who needed a ride home. Next time I'm taking a picture of their license plate and reporting them. Also, a good amount of their drivers drive drunk. Last weekend they picked up my friends and the driver had a beer in hand! Safe, right?? Also if you are even thinking about getting a taxi, you better plan hours in advance because if you don't, good luck...you're walking to your destination. If you ever have to cancel one of their cabs, forget about trying to call them for a ride again. They have a "do not pick up" list which apparently my number is on as they left me waiting for two hours, on my birthday, and never came to get me. PLEASE BRING UBER TO BUFFALO!!! Anything is better than Buffalo taxi's!! read more

this cab service really sucks. today march 17th 2021 my mother had an appointment at 10:30 and i reserved a cab for her at 3:00 in the morning for a 10 am appointment time for the cab to show up and they never called until 10:45am. i am so sick and tired of this. there is no one to talk to to complain. i call all the time and it takes them over 30 minutes to show up. half the time they are not wearing masks and they expect me to for safety. the other half the time it smells of weed in the car. i can't take much more. please fix this. thank you. an angry friend read more

I booked this company a week in advance, they confirmed the day before and never showed up. I had a plane to catch and ended up driving my own car to the airport and leaving it there for a week. You can't talk to a person because everything is automated. For all I know they are out of business. I would never recommend this company and they don't even deserve 1 star. read more

If I could give ZERO star I would. I called and made reso a day in advance for handicap van to pick us up down the road from BUF airport for Sunday morning 6am. After calling Saturday 3 times to confirm the exact van I needed he assured me they would be there and would call 20 min before arriving. Sunday morning I never received a call so I started calling the company.. "they'll be there" "we're reaching out to the driver" "Dont worry the reservation is still confirmed and will be there" after 13 calls they informed me "the driver isn't available until 9am, we are sorry but we have no vans for your ride" then cancelled. WTH!! NOT OKAY AT ALL. I have a brother who is power chair bound and cannot transfer or get into a normal vehicle, or i would have used UBER- but this is the only handicap service available.. What did he have to do? He had to ROLL HIMSELF and our luggage down to the airport at 7am on the main Genessee St and almost missed our 8am flight by 5 minutes.. Yes, we waited an HOUR before walking to the airport. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED and we have traveled around the USA a ton. BUFFALO NEEDS MORE HANDICAP OPTIONS!!! This place is NOT RELIABLE! ...Cont... I called to speak with "Mark" after they wrote me back. I got Max, then I asked for Mark and he said "Oh this is Mark, Max is my code name for phone calls." Then I asked what his extension was and he said x403 and I said "No I was told x314 is Mark" "Ohh you want to speak with Mark, okay one second Ill transfer you" I CANNOT MAKE THIS UP! Hahahahaha. Just WOW. read more

Shame on them what they did to the lady who took them to People's Court. The cab driver took her out of the taxi and left her out in Buffalo, NY in a 17 degrees day! These companies who contract with Medicaid they make lots of money and treat their customers like garbage! They should be fined for lack of service! read more

I've taken this taxi service twice before, and while the second ride was actually pretty great, the first one was ridiculous. First off, he was 15min late after saying he would arrive in 5min - but I'm used to local taxi's pulling that, so it didn't bother me. As soon as I stepped into the car, I was asked if I was paying cash or credit. When I said cash, the driver said "Oh, then I don't have to turn the meter on!" - which confused me, but then he immediately followed up with "If dispatch calls you, tell them that you canceled the ride and don't need it anymore". Clearly, the man was going to pocket the money and not tell his boss that he ever picked me up. The ride ended up being $14 from Elmwood to Allentown - a mere two miles. $7 a mile is pretty ridiculous. The second time I was forced into using the service, they told me my driver would arrive "hopefully in 15-20min, we don't know if we have any available drivers" - what? How do you not know where your own cars are? I told them to forget about it, and I began to walk to the bus instead, and received a call not even 3 minutes later saying my driver was outside. Amazing. I get in and was warmly welcomed - the driver had the meter going for me, and was generally pleasant. He got me there a lot quicker than I thought he would. Quick to show up, kind, and quick to drop me off - that man seems to be an anomaly within this dreadful cab service. He should be running this place! Apparently Uber & Lyft are coming to Buffalo real soon, but if this cab service is my only option until then, it really cannot come soon enough. read more

Horrible corrupt company. Was hit by an aggressive and reckless cab driver. Lied about his name and drove away (claimed he was Wayne, later found out he lied about his name and the company would not tell me his real name). Police report was filed. The vehicle involved was a dark green Dodge Grand Caravan mini van with New York license plate number 37020LV with a "12" sticker on the back. Company denied it ever happened and would not reimburse through insurance. Their management is horrendous (Matt Collins). I'm surprised they are allowed to even hire such incompetent staff. No wonder they are losing all their business to Uber and Lyft, they are criminals. Uber and Lyft are the best, ride with them instead! read more

There's nothing quite like a poorly managed and operated taxi company to piss you off on a weekend that's supposed to be fun (cousin's wedding). This taxi company is terrible. They were over an hour late to pick us up, and when a driver finally showed up, he was beyond sketchy. I'm talking "if you get in that vehicle you may never come back" sketchy. We kept calling to find out where our taxi was and I swear they kept sending out a different driver each time. We were waiting at a hotel in Buffalo, not lost in Bora Bora. Funny thing is, I forgot to write this review when this happened (September '16) but I can still distinctly remember how bad they were at handling the situation. Avoid this taxi company unless you want to film your own version of the Hangover where you have no idea where you'll end up. read more

Would give zero stars if I could. Liberty yellow cab is an EMBARRASSMENT OF A BUSINESS. Almost missed my flight because the cab never showed up and the dispatcher was verbally abusive; even called me back to curse me out a second time. Thank god uber is coming to buffalo soon! read more

With the majority of yelpers here. Liberty cab is hardly worth 1 star. Since Buffalo does not have uber there are few options for transportation. Liberty is a cab service that seems to have a monopoly over the Buffalo scene. Honestly cab service can be hit or miss. You really never know what you're going to get. Rarely do I come across quality service. Not asking for much - just fair rates and a direct route. This evening put me over the edge. The cab driver said it was 20$ flat rate from downtown key bank center to Elmwood - what a joke. At most it's 10$. I told him to put the meter on. Which he did but then proceeded to take a longer route going 20 mph and took a wrong turn - I was livid. Please just put your meter on. It's VERY ILLEGAL if you don't!!! read more

I would give them -5 stars if I could. I requested a Liberty Cab via the Curb app​, and used the service "message the driver" to inform the driver that I was at the laundromat. He knew well in advance that we were transporting laundry to a location. If he didn't want the job, he could have simply denied the request to offer us a ride, and someone else would have obliged. But he didn't--he came anyway. I have requested a number of different cabs--from airports with my luggage, to grocery stores with my groceries. I just moved here from CA, and since Buffalo doesn't have Uber OR Lyft, my transportation options are limited. Either way, I have never encountered such rude service as I did this evening. He picked us up, and there were two very visibly drunk men who attempted to enter the cab with us. Against my wishes, the driver allowed these two random, drunk men whom I didn't know, who reeked of alcohol, to ride in the cab that I ordered to get to my home. I didn't want these men knowing where I lived (as they were hitting on my friend and I and made up feel very uncomfortable!!) Nevertheless, as we drove off, the driver IMMEDIATELY began talking under his breath, being very rude towards me and my friend. There was a moment where the two men expressed wanting to buy alcohol, to which your driver said, "Don't worry. I'll get you your alcohol. I'll take to you get some." That was just so shady, very unprofessional, and made me feel unsafe. Towards the end of the very short but stressful ride, one of the men offered several times to pay our fare (which was only $3.30) to which the driver REPEATEDLY said no, in a very rude and disparaging way. So he walked to the back where I was unloading my laundry, and said "That'll be $3.30". This is when he used a racial slur in a foreign language (One which I understand some of). Shocked and floored, I said, "There's no reason for you to be so rude to me and my friend. We're just using your service.", to which he said, "Do you see this?! Do you see all these bags?!" pointing towards my bags and using more rude and foreign-spoken commentary. If he didn't want to do the job, he didn't have to do the job. I just don't understand why he was so unprofessional and rude for NO REASON. Still, I gave him a $10, the smallest bill I had, and when he went to the front to make "change", another Liberty Cab pulled up behind us & passed a beverage to him (don't know what was in the cup, maybe alcohol.). He then returned, but when I requested my change, he literally only gave me back $5 and refused to give all of my change. Usually I round up, typically paying a minimum of $5, but he was so rude. Then he drove off, RESTARTING the meter for the drunk men who got in at the same time as us. So essentially, I paid for everyone in the ride, even though they weren't a part of my party, and he gave the drunken men a free few miles. Please either fire or, or train him on how to interact with the public without being racist, rude, and stealing money from paying customers who just want a ride. read more

Purposely missed the correct exit to drive further on the 290 and charge more, then missed the next exit we could have taken as well, ended up going in a giant loop and getting charged double what the trip should have taken. Would have gotten out and walked the rest of the way if it wasn't on the thruway. Absolute scam. Will never use again. I'll stick to ride shares rather than get held hostage by a cab driver like that again. read more

Made appointment for wheelchair can for a doctor's appointment , driver called my office when he got to my house, left without knocking on door, my handicapped wife missed her important appointment. First time using their service. read more

This cab service is awful. I wish I could give them a 0! There was a group of 12 who asked for 2 vans to drive them to an event. They sent one regular size car. The driver argued with me and said, "well 5 people can fit". I called them back and they sent another car! Then when I said we asked for 2 vans, they argued with me again! 12 women don't want to squeeze into an effing car with dresses and heels on a hot and humid evening! If you can't accommodate then say so. I can't wait for uber and lyft to come in and kick your ass. read more

They rip you off. They are supposed to have meters, but do not. Then they over charge you. When I called to complain, they just kept transferring me until I gave up. Do not use them. read more

This taxi service is a joke! I've had to deal with them mulitple times just going from Delaware park area to Downtown. You will wait a minimum of 15 minutes to a half hour. The last driver I had had a friend in the car and they were blasting rap music all the way to our destination, The cab was dirty and just a mess. I didn't feel safe. After all that talk of cabbies protesting Lyft, its no wonder, that was a wonderful service and these taxi companies knew it was more conveinent. Now they know theyre the only racket in town again and theyre prices reflect it. My suggestion is to use any kind of independent cab you can, I have a stack of business cards that I call to see if they're available. If they arent I go to the next card. Better option than dealing with this terrible service. read more

I just want to apologize to Mike's mom, Josh's mom, and my mom. And I'm sorry to everyone. I was very naive. Because in spite of what Mike says now, it is my fault. Because it was MY project and I insisted. I insisted on everything. I insisted that we e use Liberty via the CURB app. I insisted that we keep waiting. I insisted that we wait more. Everything had to be my way. And this is where we've ended up and it's all because of me that we're here now - hungry, cold, and waiting. I love you mom. I am so sorry. What is that? Liberty automated system calling again to say no driver could be found! I'm scared to close my eyes, I'm scared to open them! It's been over 2 hours. Seriously, that's tonight. I called the dispatcher and couple times they say they can;t find a driver. I am in Kenmore, they aren't far from me. On the 31st, I waited over 3 hours. The first driver 'no showed' me , though I was standing on my porch and no cab came. A dispatcher said he would send a second cab and he didn't. The 3rd cab was supposedly 7 minutes out, but was really 57 minutes out. I did email the manager about the 31st and I got canned answers. I need to go back to Kenmore Cab. edit- I cancelled the liberty cab after having waited 2 hours and 20 minutes. I called Kenmore Cab and they were at my door in less than 10 minutes. read more

Oh will Uber ever make it to Buffalo? The good thing about liberty cab is that they are just about everywhere. Every time I decide I'm going to be cabbing it home I cringe because I know how difficult it is, especially trying to find Cab that will take my debit card or can understand my address. The cabs are never clean and I've never had friendly cab driver while using liberty cab. Matter of fact I once had a driver say they were going to charge us $5.00 extra per person because he was taking us to a gay bar. At that point we got out and decided never to use this company again. We called an spoke to a manager, they sent us a new cab but were extremely unapologetic. Needless to say, I'd rather bundle up and walk home in a blizzard then use this company ever again. read more

I went on a date recently with a young woman who commented, "Are you from Brooklyn or something?" A few years of living down in the 80's in Brooklyn can do that to a guy, I guess. You wind up choosing an apartment in part based on proximity to certain delis and barber shops and car service depots. While in Brooklyn, I commuted daily to Manhattan, where my employer paid for me to take a car to work every day if work started before 7.00 A.M. or ended after 9.00 P.M. So I know car service. They're generally barebones. Drivers can be rude, or aggressive, or sulky, or crazy aggressive. But they know how to get places. And they know that it *might* just pay to get you there faster. Anyway, I have standards. So a few things about Liberty: 1) Fares are metered, not zoned. This means any given trip will be variable based on traffic and route. Their dispatch does a pretty poor job at estimating rates. 2) The dispatch itself is comically inept. At 2.00 PM on a weekday, I called to reserve a cab for a trip to the airport at 4.30 AM. Ten minutes later, a Liberty Cab driver was honking furiously at my front door. I had to speak with him and the dispatch separately. Two hours later, at 4.30 PM, another car arrived at my house. SIGH. The third driver did show up on time though. 3) Speaking of inept, my driver my first time using them couldn't figure out how to get from Main and University to the airport. Subsequent drivers generally used GPS, but what the heck was going on? 4) All cabs appear to be equipped with credit card machines, which is actually a welcome relief. I am at the point now where I continue to use them because their number is saved in my phone and I haven't yet felt it worth my time to research another option. They're fine, I guess. But meh, I have experienced better. read more

Wow they really do take a long time! That's not the issue though, the issue is the call center telling you 15-20 minutes and them taking an hour and some change to get to you. That's the issue! I used them on a Tuesday early afternoon which from a business stand point is usually the slowest time and day of the week! read more

On my most recent trip, the driver took me on a route with twice the mileage and the same amount of time. It shouldn't be $25 to get from Elmwood Village to the bus station. Seriously, get it together. I even asked him why he went that way and he got defensive. Just felt like he was trying to get more money. read more

They verified my ride, arrived on time, were very friendly, and I didn't have to wait long for my return trip. All other taxi companies I've taken through Medicaid have been a nightmare. This company is just what I've been looking for. read more

I booked the cab week in advance for a very important doctor's appointment. At the time the cab was due to arrive I called and they were searching for a cab for me. After 20 min my cab was apparently 3 minutes away. They were 3 min away for 20 minutes. I won't b surprised if they go out of business soon as I've seen all negative reviews on them read more