John and his wife run this business. You cannot ask for a nicer man. His cars are clean he is…read morealways prompt and courteous. He helps with your luggage. He calls you the day before your trip to make sure plans and times haven't changed. It just puts your mind at ease to know you haven't been forgotten when you make your arrangements so far ahead of time. You're missing out if you don't use this service!!!

Consistently GREAT SERVICE. Great driver and great conversation and always on time. Very clean…read morevehicle and very comfortable ride.

Excellent service for 4 A.M. pick up for Amtrak station on Exchange St. Prompt. Courteous…read more Helpful. Clean car. Reasonable cost for the time was almost half of what Uber wanted. For an unusual pick up time, I suggest booking ahead, which I did. Gave me peace of mind. But they do say they are 24/7. I would definitely use again. Some of these cab companies sound much like one another. I know this one by the phone number.

I've taken this taxi service twice before, and while the second ride was actually pretty great, the…read morefirst one was ridiculous. First off, he was 15min late after saying he would arrive in 5min - but I'm used to local taxi's pulling that, so it didn't bother me. As soon as I stepped into the car, I was asked if I was paying cash or credit. When I said cash, the driver said "Oh, then I don't have to turn the meter on!" - which confused me, but then he immediately followed up with "If dispatch calls you, tell them that you canceled the ride and don't need it anymore". Clearly, the man was going to pocket the money and not tell his boss that he ever picked me up. The ride ended up being $14 from Elmwood to Allentown - a mere two miles. $7 a mile is pretty ridiculous. The second time I was forced into using the service, they told me my driver would arrive "hopefully in 15-20min, we don't know if we have any available drivers" - what? How do you not know where your own cars are? I told them to forget about it, and I began to walk to the bus instead, and received a call not even 3 minutes later saying my driver was outside. Amazing. I get in and was warmly welcomed - the driver had the meter going for me, and was generally pleasant. He got me there a lot quicker than I thought he would. Quick to show up, kind, and quick to drop me off - that man seems to be an anomaly within this dreadful cab service. He should be running this place! Apparently Uber & Lyft are coming to Buffalo real soon, but if this cab service is my only option until then, it really cannot come soon enough.

Just had an encounter with one of the drivers of this company. First, he ran a red light and…read morealmost drove me off the road, and then proceeded to swerve in front of me and brake check me multiple times. I would avoid this companies services at all costs as their drivers do not drive with caution.

Mo helped set up my early morning pickup and hour drive to my hotel with such care. He not only…read morechecked in on me the day I'd arrive, but also contacted me as I deplaned to guide me where to quickly get my cab. The very nice driver who drove me was professional and friendly. The van was very clean. Mo asked me to call him when I arrived at my hotel and even called to check in on me the next day. Flying into a new place at 1:30 am as a single woman for an hour long drive and checking into a hotel in the middle of the night is a bit scary, but knowing Mo was caring for me ride for my volunteer delivery job made me feel extra cared for! I highly recommend this company!

Great driver, pricing, quality, professionalism, ability to cross border-- requested same driver…read more for my return trip. So glad I got an individual taxi vs the multi/stop & expensive mini-vans (which baffled me a bit.)

very prompt and friendly service! Helped me and my loved ones travel safely on New Years Eve! We…read morewill definitely use them for our rides to Bills game, etc... highly recommended!

I had Rick as a driver tonight and he was great, drove us all the way from buffalo to canada. Such…read moregreat personality, il call this company every time just to have Rick as a driver. I have not met a driver with such a great personality in so long!

First time taking a medical transport with them I was instantly impressed. The vehicles are…read morespotless inside and out free of garbage and smell, drivers are very very nice and very safe drivers. I never had to wait more than 10 minutes for my ride home, they call a day ahead to remind you of your pick up time, and if you have to call the office they are so friendly and helpful. Keep being awesome Aero, Thank you!!

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

The taxi driver was very polite and helpful and on time both times we called him. He helped my…read moreparents in the immigration process at canada border and provided us with updates since their phone was not working. However, the vehicle itself is not too clean, hence four stars.

Booked online for a two part trip. First the driver had no idea where the hotel was, so after going…read morethe wrong direction for 15 minutes, I spoke up and he looked it up on Google. Then the driver had no idea about the second part of the trip, so refused to honour it. When he finally got us to the hotel he had no means of taking payment by credit card.

Response time to pick up call was excellent. We used them two days. Our drivers, who were…read morebrothers, were very friendly. Strongly encouraged us to take the Maid of the Mist boat tour. We did, it was amazing. Pointed out good places to eat. We truly appreciated their input and enjoyed chatting with them. Vehicle was clean and roomy.

I had a very nice experience with Diamond Taxi. They are one of the few who still get out of the…read moretaxi to help load and unload if needed. Fast service, clean vehicle, friendly drivers and safe drivers. What more could you want?

My parents use this service all the time when traveling to/from the Buffalo airport. We shared a…read moretaxi with them over a week ago. The driver was a character, and while he got us home quickly, we were a bit scared for our safety due to his speeding. I accidentally left my iPhone in the taxi, which I discovered later that evening. We called twice, and were told the driver looked for it but didn't find it. We called several days later but nothing was reported in the Lost & Found. My conclusion? Either the driver took it, or one of his passengers did. I realize the company can't do anything if it was a passenger, but it was still an overall frustrating experience.

From the owner: On time any time serviceread more