Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

Great driver, pricing, quality, professionalism, ability to cross border-- requested same driver…read more for my return trip. So glad I got an individual taxi vs the multi/stop & expensive mini-vans (which baffled me a bit.)

Negotiated price vs Uber. Courteous, well dressed and…read moreprofessional 2 trips, 2 nice rides Taxi #32 and #28

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Very professional and polite. While driving us to the airport presented very good driving skills,…read morewas calmed and was focused on driving us safely to our destiny. He arrived at the hour established and care to carry our luggage into the trunk of his van. His van was neat and clean. It was a very good experience to have chosen this company to take us to the airport. I am very satisfied and I recommend his services again. From Fairfield inn Niagara Falls, NY to Buffalo airport.

John and his wife run this business. You cannot ask for a nicer man. His cars are clean he is…read morealways prompt and courteous. He helps with your luggage. He calls you the day before your trip to make sure plans and times haven't changed. It just puts your mind at ease to know you haven't been forgotten when you make your arrangements so far ahead of time. You're missing out if you don't use this service!!!

Consistently GREAT SERVICE. Great driver and great conversation and always on time. Very clean…read morevehicle and very comfortable ride.

I have used their services twice. The latest being this morning. I was in a major bind with elderly…read moredad that hates traveling, but needed to get to Houston. The ride to the airport he thought he had didn't pan out, so he calls me in a panic at 10:27am when his plane leaves at 1:40pm . I made a call and Michelle answers the phone and made it happen. She did some investigation and was able to secure a driver for my dad right away. The driver got to my dad in a hurry, helped him with the bags and got him to the airport in time. When I got the call from my dad that he was at the gate of the airport the family was ecstatic. Remember I said in the beginning of this review that he is elderly. I want to personally thank Michelle and the driver whoever you may be for helping our family out to get my dad where he needed to be. Hats off to Buffalo Airport Shuttle for outstanding work.

What a bunch of screw ups. Can't get on the bus going back to parking lot cuz you are in the…read morearrivals level... Really. So I go down stairs and nope next bus, nope next bus... HEY. IF THE LOTS ARE SERVICED A SPECIFIC BUS, PUT THE COLOR ON THE BUS.

1. Driver was 30 mins late. I asked for a pickup on the Canadian side of Niagara Falls. Driver…read moreblamed traffic on the bridge but don't you factor that in? We paid a premium for the Canadian pickup. He made good time despite the late pickup and got us there an hour before boarding. 2. My husband left his not easily replaced readers in the van. We asked our driver to please come back. He complained he was 30 mins away when he dropped us off 15 mins ago and would need to be paid. I would have tipped him generously for coming back but his insistence to get paid and to call his boss just rubbed me the wrong way. My husband already feels stupid for forgetting his glasses and this just leaves a bad taste in my mouth.

AVOID AT ALL COSTS. Not sure why zero stars isn't an option. I booked with this company to take me…read moreto Toronto airport. My first call was placed to them 15 minutes after the scheduled pick up time. I was told that the driver had been held up and would be with me in 20 minutes. My second call to them was 25 minutes later (so now 40-45 minutes late) ... I was given the driver's telephone number to track down myself!! The "driver" ended up arriving 1.5 hours late. I was in a real panic about making my flight and did not initially realize that I was actually sitting in a TAXI !!!! Yes, thats right a TAXI!!! This company farmed out the job to a taxi firm, so, I was told a pack of lies "the driver is held up". My belief is that if I had not have called them when I initially did, they would not have sent anyone and I would have missed my flight because of these people. Do yourself a favor and AVOID AT ALL COSTS.

Had the best experience EVER with this company. John was an amazing chauffeur, and made the night…read moreeven better. We were on the 20 person limo bus, and had the time. I will 100% be using this company in the future, and I will recommend this company, especially John, to everyone. He even decorated the bus for my birthday. Thank you John and 716 Limo!

My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.

We needed a private transfer from Toronto International Airport to Niagara Falls. Wheelz was a…read moregreat choice! Our drivers (both ways) were professional, friendly, and knowledgeable. We didn't have to wait long at the airport to be picked up, and the driver was waiting 10 minutes early for us at the hotel to come back.

We had a fantastic time today w/ Wheelz Niagara at the helm. Incredible time at Niagara Falls then…read morea wine tour! Cheers!!

If you have time to spare, this place can save you money. This is a smaller lot so the experience…read moredoes not compare with The Parking Spot where volume translates into really quick service. That said, if you are parking for many days, the savings could make up for the inconvenience. The problem was there were maybe only one or two vans that seemed to be transporting customers to the airport. When I arrived, one passed me going out as I went in and I was in the lot for a bit over 20 minutes before I was in the van and exiting the lot. Coming back, I was luckier. A family had called for a pickup and was already waiting 15 minutes when I joined them at the curb, so I only had to wait about 5 minutes. I found all of the employees to be extremely courteous and helpful, though. If you have the time to wait, you can save at least a couple bucks per day vs. TPS. Since it is a smallish lot, I would reserve in advance. Just make sure you have your print out handy to get in and out of the lot (the print out does not work well with their reader, but on both occasions, the booth person came out to help me).

This place was the only issue during our trip. They did not have our reservation from the start…read more Lady in the booth was irritated with me for just being there. When we arrived at the airport for pick up the van passed us and did not return for us. It took him 30 mins to come back. When we called the office they said he was getting gas. Park elsewhere. Not worth the headache of saving a few bucks.

If a bonus star was an option Status Limousine would be deserving of this! Dan and I used Status…read moreLimousine for our wedding in 2018. They were professional from the moment I called and walked in to meet the nice owners. They let me look at their limo options and even go inside to check out the cool interior details! We settled with the white Escalade SUV limousine and was extremely satisfied with this choice. The limo first picked the groom (my husband and always + 1 Dan) and the groomsmen at our house and dropped them off at the church. The limo did arrive a little early but was patient and professional. Once the limo picked myself and the bridesmaids up at the Mansion the limo driver opened the doors and was very kind. He dropped us off at the church and waited for us to come out. I wish I remembered his name because he was awesome!! The bridal party, Dan, and myself took photos at the Albright Knox, the rose garden, and Hoyt Lake. It started to rain at the Rose garden and the limo driver let us borrow the umbrella which was appreciated! Status Limousine provided us with a smooth fun ride, good music, ice, and flutes! I would recommend Status Limousine to anybody for any occasion because you know you can trust them! Dan & I cant wait to use Status Limousine for our next special occasion!!

A couple weeks ago I planned a party bus to the Bills game, emailed a bunch of companies for…read morequotes, Status replied quickly (they also had the best rate) When confirming over the phone as well as the phone call to confirm the week before (2different workers) were so nice! Made it easy, I remember once we got off the phone I thought "Wow, they were so friendly". Day of, Mike our driver shows up-Down to Earth! Mike was so helpful, helped us set up our tailgate, gave us suggestions on where to set up, what area to claim, I even caught Mike cleaning up after everyone!! He helped unload all our crap and load all our crap at the end. We even had someone lose their phone and Mike was very helpful with looking and taking care of the situation. Mike was fun! If you ever been to a Buffalo Bills game you would understand the state everyone was in after, in a professional way Mike helped us gather everyone and keep us in line, which was much appreciated. I highly recommend status for their wonderful customer service!!