Came to this neighborhood US Post Office a few months back due to a piece of mail that didn't reach my residence. Had to ask what happened as I get daily emails stating of what mail I will be receiving for the day. I showed them the email and the lady at the counter explained to me that sometimes the email isn't exactly accurate and that at times that expected mail can come a day or two later. She did say however that if it didn't get the piece of mail to go to another USPS location close by because that is where my carrier is located. Went to the other location a few days later being that my mail still was not received. They searched their archived mail from previous days not to find it at all. Still till this day do not know what happened with that exact piece of mail but thankfully the business that had sent it was able to print me out what they sent me on the spot once I had went there to let them know that I had not received their mail. Hopefully this will not become a consistent thing where mail gets lost because even with something that may not be that significant can be a bit stressful and definitely time consuming. read more

If I could give zero stars, I would. Had a passport appointment at 12:30pm. Got there ten minutes early, two people also waiting for passports not being attended to. Post office worker doesn't acknowledge anyone and starts processing the first person at 12:40pm. What was scheduled as a 10 minute appointment took over an hour. Just a complete mess and it's clear nobody gives an F. Thankfully, I don't have to frequent the post office and hopefully won't have to go to this location ever again. Do better mfs read more

Why do I have to hate you when I wish I could love you... You're filled with joyful packages but your humans are filled with anger and hate... I wish your bosses were nicer to you because then maybe you'd be nicer to the customers... Take a deep breathe before entering... remember you could live somewhere other than the best city on the planet... remember you could work here but instead you're just visiting... then walk in, expect the worse... so when the worst USPS experience occurs you won't be enraged... breathe out... come back tomorrow. Repeat. read more

US Post Office - Why you the worst post office on the planet? - Post Offices Near Me - New York, New York

This branch is filthy. With all the unemployment in the country, somehow there still only seem to be one or two people employed here. The staff is slow to work and often unwilling to help. You're more likely to squeeze blood from a stone than get a question answered at this branch. This branch could do with a complete turn around of staff. I suggest they fire every person and rehire 100% new staff. I also suggest you come to this branch if you have no other choice. read more

US Post Office - Post Offices Near Me - New York, New York

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I have absolutely nothing good to say about this hellhole other than when it comes to defrauding their customers of the service the paid for, they are top notch. Here are just some of the issues I can recall from recent memory: On one occasion, I was expecting a very expensive tool in the mail, and I received an email notice saying the package was delivered. I did not receive it, so I went through all the hassle of asking my super to review security footage, filing a claim online with the vendor, asking him to file a claim with USPS, accusing them if theft, accusing thieves of breaking into my building, and so on and so forth. Turns out, the package was at the post office the whole time. I was told there were "2 different notifications" for it. What? That doesnt even make sense. Days later I receive a notice for a package. I return to the post office again (mind you they close at 5 pm and it's a goddamned miracle if I can leave my work early enough to even get there), waste my precious time, and lo and behold, the notice was for the package I had already picked up. Wow, thanks!! I had another package that I received a notice for that said insufficient address. I get it from the post office, and the clerk and I both see that the address is exactly correct, typed, and printed on the label. She had no explanation. Lately I receive no notifications whatsoever and I have to guess and waste my time taking more trips to this god-forsaken embarrassment of an organization. I once asked the gentleman who retrieves packages what the issue is and he flat out told me that his co-workers are lazy, incompetent, unorganized, etc, and told me he was being flat out honest with me, which I appreciate! For all the non-notified packages I've had to go and hunt down, I've been asked to do the carrier's job of filling out the notification slip. If you are asked to do so, I encourage you to take a picture of it and write "notice not left by carrier, notice filled out by customer." I once complained about a package via email, and I received an actual response saying the package was being looked into. I eventually went to the post office myself, and found that my package was being held at the supervisor's desk (What? Why?) This was all before I received any other response. I'm currently in this giant toilet and there are probably 30-40 people in here and the staff is moving with zero initiative or sense of urgency. I guarantee I could run this dump more efficiently on my first day with zero experience. I now avoid USPS like the plague and only when a vendor ships USPS out of my control am I subjected to come to this black hole and waste my precious time. As far as I'm concerned, what is happening here is fraud, theft, and misconduct. I encourage you all to use any other carrier, and I encourage you to file complaints with the post inspector general and consumer affairs. read more

US Post Office - A million customers, zero sense of urgency from employees. - Post Offices Near Me - New York, New York

Is this purgatory? Welcome to the empty soulless void that is this post office location. Long waits? They got em. Surly staff? Absolutely. Nightmarish confusion? Duh. Entropy defined. As one waits there are constant nagging questions, am I still alive? Is this my fate? Is this where I spend the rest of my fleeting existence? Has my life slipped away and all that remains is the ghostly shadow of my own human flesh reflected in garish fluorescent light? Am I in the right line? There is no 'here', no 'there', only this space without form, a chasm of emptiness, not simply devoid of matter, but devoid of all. read more

Every label of my Amazon packages reads, "Attn:postmaster please leave package in lobby or at apt.door". And the post office fails. They can enter the lobby to leave a postcard of "delivery attempted", but they won't leave the package. Meanwhile they don't always leave a postcard, I often get emails from Amazon telling me so... Too bad USPS administrators wont read this, they're all unmotivated civil servants. Zero stars if I could read more

US Post Office - Amazing every label of my Amazon packages reads, "Attn:postmaster please leave package in lobby or at apt.door". And the post office fails. - Post Offices Near Me - New York, New York

This is my second time coming to pick up my package at this post office. The first time was on a Thursday afternoon which there was no line. Today, I experienced what New Yorkers don't want to deal with.... The lines were not moving and I can hear the lady who worked at the office being smart a customer. The another customer was yelling at the lady because the package was under her husband's name. I saw another customer waiting and asking where was the supervisor which he never came. USPS should actually look into their surveillance and see what the postal workers are actually doing while "finding" our packages compare to the number of people waiting in line. Since the office hours are inconvenient, I came on a Saturday morning to pick up my package. I waited an hour and a half... let's just say I'm never going to use USPS as my delivery service when ordering online. read more

US Post Office - The line hasn't moved for 40 minutes.... - Post Offices Near Me - New York, New York

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One of the WORST locations EVER. My god. The lines, lack of customer service and sufficient help is INSANE. How do you run a a facility like this? I don't understand. This is madness. read more

So, ya, the pictures on this place are sooo accurate! This has to be one of the worst locations in NYC. I think my old usps in Bushwick was better. Today- It took me 1hr 35m in the line to buy one stamp...my large envelope had to be weighed and had to go out today. There were 35 people in front of me. In the package pick up line, there were over 20 people. Helpful Hint- If you are coming to pick up a package with a pink/salmon/orange slip then make sure it has been more than 3 business days. The guy today was yelling out that those in line who had slips from the last three days had to come back. Supposedly no one had sorted those packages and he wasn't going to sort them by hand. *** There are ZERO self-service devices at this location. *** It's HELL here. read more

A man muttered in line behind me, "this is the worst *bleeping* post office in NYC." Now I know why. I arrived before the post office opened at 9 on a Saturday. There was already a large crowd, maybe 25 people, by the time I arrived. After 15 minutes, the line was already snaking out the door. I have been waiting 45 minutes and so far, the ONE SINGLE WINDOW for package inquiries has helped out maybe 4 people. This post office is ridiculous. I have no words to adequately explain the ineptitude and inefficiency of this branch. It makes waiting at the effing DMV seem like a cake walk. There is absolutely no progress at this store. I don't know what's going on, but they need to hire more employees who understand what it means to be at the bare minimum, competent. It is absurd that this is how this place is run. If you want ANY hope of receiving your package, arrive at 8:30 on Saturday and get to the window first. Then MAYBE you'll walk home with your package. read more

US Post Office - Barely moved in the 45 minutes I've been waiting - Post Offices Near Me - New York, New York

Wow...as if it couldn't get any worse. I had a package out for delivery at like 9 am on a Monday. By 10:47ish that evening, the status goes from out to delivery to delivery status not updated. I figure this means that they tried to deliver, I wasn't home, and they forgot to rescan the package. So, instead of leaving me that little pink slip, my package is now is some USPS limbo. I made the mistake of calling this office, who told me that they couldn't help me and that I'd have to hold because there were 7 people in front of me IN LINE. In other words, if you call in, you have to wait for the people who are physically there to be served first. RIDICULOUS. There's no separate customer service for phone calls. read more

US Post Office - This is what I saw while waiting in line for a service window. At least someone was getting "serviced." - Post Offices Near Me - New York, New York

I thought the post office near my place in Bed-Stuy was bad, but this one hands down wins it all. If you come to this office you are GUARANTEED a half an hour wait, no matter what you need. This office is clearly understaffed, like HEAVILY understaffed. Today there was an employee nice enough to go around and ask the people in line what they needed, and helping them out. Including me: I had no clue but apparently I needed to fill a form; the USPS employee nicely handed me over the form and her pen, since there are no pens at either one of the two tables Also, how is it possible that there are no stamp vending machine at a post office?! that's right: no vending machines! If you need to buy stamps, you have to wait in line like everybody else. For at least half an hour... read more

This place is honestly the closest thing to hell on earth. Takes an hour just to pick something up and just as long for them to bloody well find it. Disgusting customer service. Have had packages "attempt delivery" without it actually happening. No sign of package at post office. People who work there should be banned from customer service. Absolutely disgraceful and BEYOND rude. The fact that I have no choice but to get my items delivered here really pains me. Godspeed to anyone who has to deal with this hell hole. UPDATE : stood in the line for 55 MINUTES to retrieve a package this morning. A package that I already have. Like, wtf?! A notice left in my box for a package that's already been recieved? This post office needs some SERIOUS work. read more

US Post Office - The line today. At time of opening -9am. Took me 55 minutes to get to the front. Unacceptable - Post Offices Near Me - New York, New York

Here's a tip: don't come here ever. Let your package be returned to sender, and maybe if they send it again, the mail delivery person will ACTUALLY leave it at your apartment or lobby. You will waste your life away in this line. Everyone leaving comments here: leave a review at https://postalexperience.com/pos so that the USPS can use real data to fix this office. They need our help apparently! read more

I'd give this Black Hole of Calcutta 0 stars if I could. Service is terrible. The staff looks like they are being held against their will. The old woman behind the counter seemed as though the customers she was being forced to help were a major inconvenience to her very existence. After my tracking information stated my item was available for pickup, I went to the post office. After waiting for about 15 minutes while those behind the counter moved at a glacial pace, a woman appeared and said anyone with a pickup slip from Saturday would have to wait as items weren't ready. When I approached to wake her a question, she just turned to walk away. This serves another reason why the post office provides inferior service to UPS and FedEx. read more

I'm currently at the location, mind you I came early to make sure I'm the first one attended to since they open at 9(it's currently 8:28am), and I called them to make sure you can hear the ringer because when I called 4 times yesterday there was not one person who picked up to assist me. Now, I see that this location has the worst rating and now I definitely believe it. If the decibles of the ringer are as loud as what I heard then there's no reason why my phone called wasn't answered yesterday. USPS, this location, please do better. I know it probably gets hectic but there needs to be a sense of urgency and when so many people say the same thing there's a problem. Not only did they not pick up my call but they did not pick up for Amazon, twice. This is absurd. read more

Lol. I just had to update my review. This place has only gotten worse. 1 female representative in particular is just there to ruin your day(if you come to this usps often, then you know who I'm talking about). If you're in a good mood, don't go here. You will come out of here pulling your hair out. I came to renew my passport. I asked her a question, she then rolled her eyes at me and started making faces instead of responding to my yes or no question. I asked her, why are you getting upset? Her response: I'm not getting upset just read the paper, I need to help the following client then proceeded to call the next client while I'm in front of her. I can only laugh at it now. How can someone live so miserable. I work in customer service so I'm extremely patient and still got angry just imagining all of the people she treats like this. read more

Location: Audubon/511 W. 165th Street NYC 10032-8777 This is probably the worst post office in the 50 states. Avoid. I live nearby, so only go when I need to to mail something quickly. I normally travel a few miles away to another post office where the service is friendlier, quicker, and more competent. The workers are bitter, rude, indifferent, and incompetent. I went to this Post Office to get stamps for 2 large envelopes. The Postal Clerk (Clerk #27) weighed the envelopes and told me I needed $1.80 postage for each envelope. I gave her $5.00, expecting to pay $3.60 for enough stamps to place on each envelope. She completed the transaction and gave me the stamps. I noticed 2 things immediately: 1. I had been charged 3.85 for 7 (.55 ) stamps. 7 stamps? I'm no math genius but I immediate knew this wasn't going to work. 2. Since there were 7 stamps, there was no way that I could affix an equal amount of postage to each envelope. I mentioned this fact to Post Office Clerk #27 and requested that get an equal number of stamps that would make it possible to affix correct postage. She told me it wasn't her problem and not her job to figure which combination of stamps would equal $1.80. Amazing. Even after I told her I needed postage for 2 envelopes, she gave me 7 stamps....what did she expect me to do? Affix 3 stamps on each and cut the 7th stamp in half? Outrageous! I demanded to speak to her manager, who was helpful and "educated" Postal Clerk #27 with basic math that would allow the issuance of an equal number of stamps that would allow me to affix the correct postage of $1.80 on each envelope. Postal Clerk #27 failed in several ways: 1. Rude customer service 2. Lack of essential knowledge of the job (knowing the various stamp values) 3. Lack of basic math skills 4. Lack of professionalism (after the manager, told which stamps to use to arrive at 1.80, she exuded an irritated attitude and shoved the correct stamps through the little slot, causing them to become wrinkled and folded.) read more

Packages are a nightmare. They don't leave slips. They lost my last package (today). This has gone on for years. The mail carrier is nice, but maybe she has substitutes who are not trained. I did "receive" an important package today while I was out (according to tracking), but, again, no slip. Hopefully it's with the super. USPS is a dinosaur and an insult given what we spend in shipping fees. The employees walk VERY slowly behind the counter. Even if the line is 20 people long. Amazon just promised me that they would no longer use USPS for my deliveries. read more

This is the worst postal service place ever don't ever miss a package you will be here a minimum of a hour the get your package. These workers don't give a shit about you. I have never seen these people move or even try to help each other to get the lines to move. They are all always angry and I would say that they move at a snails pace but that would be pushing it. Bring your phone or a crossword puzzle because you will be here forever and I am not joking with you. read more

US Post Office - I have been here for 20 minutes and I'm in the same spot - Post Offices Near Me - New York, New York

I got here just after 9am. There was a line both for retail and parcel pick up. I was in and out in 20 minutes, there were two people in line in front of me. The clerk who helped me was quite polite and though relaxed, not super slow with my mail. I bought a sheet of postcard stamps and shipped 3 packages. I noticed that quite a few customers were not prepared at all. They didn't know what to write on their mail, didn't have it sealed, in general were not ready. One person interrupted my transaction to ask the clerk for a pen. Bring your own pen! This post office DEFINITELY needs more employees to deal with the volume of customers. And I can't say anything about parcel pick up, that seems heinous according to Yelp reviews. Overall, my first impression is that the employees are doing as well as they can. But unless I was unreasonably lucky, it seems that if you get there early and have your shit together, it isn't so terrible. read more

Long lines just like any other PO. Made a passport appt for 1030. Came at 945 and they said I could start my appt bc it wasn't my time even tho no one had an appt at that. Rude. read more

If I could give them zero points I would. They send my package to the bronx instead of my address. They are the would in work, costumer service, and everything else. Avoid the whole USPS period. read more

Well, this particular office on 165th street for the 10032 zipcode is notorious for bad service (from rude, incompetent employees to longest lines in post office history - which sometimes take 4.5 hours!!! No jokes. I timed it. And not just once!!!) But right now I've encountered the rudest possibly person working for the US post office. Crazy! I felt almost like she is about to shoot either me or someone else. Very aggressive and extremely rude. You know these mental cases?!! Wow! her name is btw Y.Yang. I wish I could choose my own post office location. But I have to go this one because of my zip code. So my advise: if you have a choice and CAN go to other post office- do it!!! Take your business some place else if you don't want your day to be ruined. read more

USPS deliveries to this area are hit or miss. Often times, they will not deliver an item, mark it as "No Access to Delivery Location" while I am literally at home waiting and while UPS & FedEx have absolutely no issues at all. This USPS office is terrible. The staff are extremely rude, refuse to answer questions, and work extremely slowly. I'm sure it's places like these that Trump voters think of when they think wasteful unionized government staff doing absolutely the most minimal and even below minimal work to get by with our tax dollars. But no, I voted for Hillary. However, given any option, I will definitely be taking my business to FedEx or UPS. read more

Worse post office ever. I have been on line for over an hour and I was the 16th person on the line. An hour and 15 min past and I'm #12. read more

US Post Office - Worse post office ever!!!!!!!!!! - Post Offices Near Me - New York, New York

my experience was fine. just show up at 9am and your good. all the old reviews must have been from past employees

1. They never have enough staff. 2. 45 minutes to pick up a package. 3. They don't take passports applications. DO NOT COME HERE !!!!! Stay away read more

The truck drivers steal packages. Consistently. Not once. Not twice. Every single time. And I know it's them, I've caught them trying. If you are expecting a package from them you may as well kiss it goodbye now or save yourself the money and toss all your package in the garbage. read more

This place is absolutely terrible! I tried to contact the main USPS office about this place for several times and nothing was resolved. During one year that I live in this area they lost 7 of my packages(they always say one thing "I can't find it"), they never deliver boxes to my apartment (and I think it's because delivery man is too lazy to go up to my floor, so they just post a notification that I wasn't home.), their employees are rude and lazy (I have no idea what they do when they go look for your package because it takes like 15-20 minutes, idk maybe they watch an episode of their favorite show?), and the funniest thing is that they never leave a notice of delivery attempts, and then when I go there they say that they won't give me my packages just with my id, and they want to see the notice! read more

I had such an awful experience here today I felt like I needed to get professional help afterward. The imprint of my experience here has gnawed my gut all day in the form of an abstract, distraught feeling. It's all because I decided to mail something at the US Post Office Audobon Station. When you feel like visiting Crazy Town, you can simply take the ACE to 168th st. and pop on over. This post office won't disappoint with an employee to customer ratio of 2:18, and that's a fact. Rest assured there are no automated postal machines and no supplies/envelopes available since everything is ransacked. Remain calm when an employee places a Closed sign in the window when the line snakes out the door. Extra crazy points there. *Tip* When you are "helped" try not to feel verbally abused simply because you're being treated like a stinky piece of poo. It's best to just realize this is the way it is here. I know you'll have a hard time accepting this since you haven't felt so angry, helpless and degraded by another human being. There is no one to help, no one to complain to and the only person you have to blame is yourself for setting a single toe through the door. Mother*ucking Crazy Town, USA. I have found it. read more

I really wish this post office could get updated to include mail drop off for boxes and not just letters. It would cut the long lines and long wait in half. read more

If it were possible to rate this station at a negative 55 stars, I'd gladly do it...even if it meant being kicked off of the Elite Squad, which I love so dearly. This post office has NEVER caused me ANYTHING except pain and grief! The delivery people NEVER ring your buzzer if you have a package that is bigger than your mailbox. They RARELY leave a delivery notice...that is, of course, unless delivery confirmation or insurance is on the package (wouldn't wanna have proof that they're slacking on the job, now would they???!!!). But if they don't leave that notice and the sender didn't pop delivery confirmation or insurance on your package, kiss yo' shizzle goodbye! This post office is too large for the employees to find your item by name alone. You have to know the exact date of attempted delivery...and even then they often can't find it without a tracking number! I've had packages sit in that post office for 30 days, after four different employees tried to find it, before being sent back to the seller so I could have it sent back to me. And, with exception of the one abuelo whom I always hope to find at the package window and the one awesome woman at the regular windows, the employees are either apathetic or downright rude to every customer! I've had them yell and start arguments with me before! I've seen that same treatment happen to other people! But, unfortunately, this comes as no surprise when the manager just shrugs his shoulders...that is when you ask for him and have the time to wait while he stays in the back, hoping you'll walk away. This branch is beyond deplorable. But there is hope!!! Many of us have been lodging former complaints and there has been a SLIGHT increase in delivery slips left!! Still no buzzes for packages....but it's SLOWLY getting better. RAISE YOUR VOICE, MY FELLOW WASHINGTON HEIGHTS PEOPS!!!!!! THEY WILL HEAR!!!!!! read more

This is the worst post office in Manhattan. Period. They would only deliver package slips to my mailbox in my building during the "final notice" phase...giving me a few days to pick up a package before shipping it back to the sender. Two times I didn't even get a package slip...I just had to go in and make them look in the back until they found my package. I will NEVER have anything shipped to me this way again. UPS or FEDEX for me. I cannot believe they are allowed to operate like this. read more

Agreed. Worst post office I have ever been to since living here for 15 years. I have 2 complaints logged with the post office: +1 (800) 275-8777 Just call and say "complaint" and begin speaking with customer service. Be kind and patient. They are very helpful. I listed in detail my complaints and called to check in on status. Turns out post office was inaccurate in "resolving" my issue. Logged another complaint. Here is the post masters name: Elvin Mercado. Here is the Audobon Post Office local station phone number: 212-568-2387 Here is the number for consumer affairs that is the authority above the station: 718-389-5679 Keep fighting the good fight! Upon further research it appears that Ms. Rivera or Ms. Harden is the manager of the station. read more

Most antiquated business on the planet. No organization whatsoever. Employees have a "Who, me?" look on their face. Slow slow slow service. Ok with that being said, on to the positives! I've only had a long wait (hour or more) a few times. While this is not ideal, it doesn't happen as much as reviewers are stating. It takes less than 5 minutes usually for them to find my package. I've never encountered any employee down right ride. In fact, on two occasions, I was trying to locate a package and a woman from the post office called me personally to keep me in the loop. Recently, I've been going to the post office more frequently because my building is getting its mailboxes renovated. Avoid when they first open, lunch hour and before they close. read more

The Audobon post station is either ludicrously understaffed, ludicrously inept, or, more than likely, both. They lose mail. I never received the lease renewal contract from my landlord. She sent it twice. When I went on vacation, I got my mail put on hold. Two weeks later: they had lost all of it. They don't deliver packages. There are apparently two package-delivery guys. One guy only delivers packages. He's good -- at least as good as fedex or DHL at least (UPS is the best in this neighborhood). Also he has a sweet scar across his face, so I know he's not going to let anyone mess with my mail. The regular mail carrier, if he has a package, will not bring it up to the apartment and won't even ring up. He leaves a delivery notification every time. This means any USPS package delivery requires an hour of my time dealing with the understaffed, under-brained post Audobon post office. My mail carrier in Atlanta was courteous and effective. You think: Increased housing density, better mail. Not so much. read more

This post office is a perfect example of why people despise the usps. For one, Don't actually expect a package to be delivered. Sure they'll buzz your front door buzzer but the postal employee already has the slip written up and as soon as you hear that buzzer he's gone. (i sat and watched him do it one day and he didn't even have the package, he just buzzed the buzzer and left). if it doesn't fit in your mail box, you're picking it up. Be prepared to wait at least an hour at the post office to find out that they have no idea where your package is because behind the counter is essentially a pile of packages with a seemingly random organization technique. They don't care about you, they never will and they'll never put any effort beyond the absolute tiniest bare minimum to actually get your packages to you. I wish amazon would stop using usps. the usps is pathetic and tiresome. read more

The staff at Audubon Station is very rude, doesn't really care to provide a quality service, they begin to work late after they finish chatting and having their morning coffee. This week I was first in line and had to wait an hour after I discovered they don't open until 9am. It wasn't until 9.17 am that I got called to the window, not to mention the long line there was. I went to usps.com under customer service and filled a complaint, which I received an email back as a confirmation that said "I am sending this information to your Post Office for immediate attention." I don't want them to send the information to the post office; I want them to take action on it. There are plenty of people willing to work at that branch (including myself) and I'm sure they will do a more efficient job than the current staff. I will take this to higher authorities if I need to. If you have had a similar experience, I suggest you do the same. The more people complaint about it, the better and faster solution we'll get. read more