This place should be shut down To even give them a 1 Star is simply a waste of your time and energy however on the positive side I will give my local mail lady the stars she deserves - she's the best but this review isn't a reflection of her hard work it's simply for the facility itself. This is by far the most disgusting, unprofessional probably most uneducated group of individuals that collectively work under one roof. The line no matter what time of year, how many people are actually in line or under any circumstances you will wait at least 30-40m. Even if there's 2 ppl ahead of you. The employees are by far the laziest people you can encounter at a government run facility. Just today we had one of their truck delivery woman by the name of ATKINSONS legit steal a fellow neighbors key infront of everyone and denied it. From what we all saw the keys were in the door and our neighbor was just 5feet from the door where we were all standing once she left the keys were missing. When she was approached she flat out lied and denied it claiming someone let her in. There was NO ONE THERE WE WERE THE ONLY ONES STANDING THERE THE ENTIRE TIME AND NONE OF US LET HER IN. The best part is the keys were there when she approached the door and were missing once she left The post office was notified and we asked her to be removed from the route yet they said she did nothing wrong. Sounds like a bunch of scam artists if u ask me. Stay away from this place read more

Slooooww. Only one window open and the line is practically out the door. Spending 20 minutes per customer is crazy. I don't understand why is there only one person working today in the entire post office There should be an option for zero stars! read more

someone in there is definitely taking our packages theres no way so many packages come up missing and lied saying handed to a individual w no name or nothing mind u be the only one home smh read more

I don't understand all the bad reviews! Yes, the post office could use a makeover! However the employees are professional and friendly, and I have never had any issues in my many visits to this post office. Btw - I see all the crap that they have to deal with from people! Just want to say thank you to the employees, happy holidays and happy new year! Louis M. read more

I wonder how in the world this mail service continues to operate. All the workers do is shoot themselves in the foot by using absolutely no common sense. Ten years ago I quit trusting them to deliver my checks on time to utilities, banks and vendors for their failure to execute timely deliveries. They lost two of my visa payments and caused me to have to pay $80 in Kate fees--$40 for each account. I now mail very little correspondence anywhere and I'm thankful for electronic payments today. That was 2010. Now, in 2022, I'm a regular with Amazon, and unfortunately, some sellers on the site still rely on USPS as carriers. This organization is devoid of any logic or common sense. Why, if I order an item out of Chattanooga, TN coming to Florida would the post office hold the item in Atlanta for a solid week and then send the package to Memphis, TN? Even when you try to pick a vendor fairly close to home to send you something, the USPS has to make it harder. I have already waited ten days for this item, and I'm counting the days until I receive it--likely beaten up as though it's been through a war. This organization needs reorganization or better yet, just shut it down altogether. read more

So today, I found out that a package wasn't delivered cause get this, "Incorrect address" now need I remind you that the order was placed off Amazon so my address is correct and you would think USPS would respectfully see and match the address with the zip code and location....nope! "Undeliverable- incorrect address" is what I got.....I can't anymore. read more

The subpars at Colonial Park Post Office did it yet again. They received my Amazon package June 15, 2021 @ 6:32 a.m.. Instead of processing the package, the subpars sent the package to a post office at a FAR DIFFERENT zip code. It is obvious that these subpars can't read a simple package. My package was supposed to be delivered yesterday but now the package IS IN TRANSIT. IN TRANSIT? Yes, because the subpar employees at Colonial Park Post Office have reading issues. Yes, they are unable to read. This post office needs to be overhauled, even closed. This is a non-functioning post office. Over 99% of the staff & supervisors can be classified as intellectually subpar into idiocy. read more

I need to use this Post Office all the time. Usually the lights are out, there are no supplies, the line is out the door, the air inside is hot and stale and they have one agent at the window. A five minute trip will take over an hour. The positive is that everyone is united in line that this is the worst branch of the United States Post Office. read more

I can't wait to stop dealing with this post office, whenever you call on the phone they never answer, what's the point of having a business phone of you aren't going to use it. After calling like ten times in a row, finally a gentleman answers; he doesn't seem interested at all in wanting to help a customer. He rushes me off the phone making me forget to ask another question I had, when I called back, I never got an answer its like they were closed for the remainder of the day. And let me say this... I started calling at 10:00AM!! read more

US Post Office - Outside view - Post Offices Near Me - New York, New York

If I could give this 0 stars I would they need more workers there every time I go there's only one to two people there with over 8 people on line it's ridiculous the wait time I spent over a hour there just to pick up a package. I will say that doesn't take anything away from the workers there they are extremely nice and really do try to help read more

This has been an ongoing issue with this post office and something has to be done! If more people report what's going on to higher level officials in the USPS, maybe they will take action! I received the address of the consumer advocate department for the United States Postal Service. Please write m! If more people write to them and complain about the issue, maybe something can change in our local post office!! USPS Office of Consumer Advocate 475 L'enfant Plaza Southwest Washington, DC 20260-2200 read more

If you are having problems with this inefficient, disorderly, dirty, rude, incompetent etc. post office, please write a polite letter to United States Postal Service Office of the Consumer Advocate 475 L'Enfant Plaza SW Washington DC 20260-2200 Or phone: 1-202-268-2284. Several people have told me to write to the inspector general, which I have, but I think they are the wrong agency as they deal with internal fraud waste and abuse issues. The CONSUMER ADVOCATE is the correct place to complain for our issues. Be sure to be courteous. I know this post office is frustrating, but if you write to this office the way we write on here they might just think you're a grouch and ignore you. Please let them know what the problem is, how long it has been happening, what steps you have taken to try to have the problem corrected, what the clerks have told you when you complained. Thank you! OK. I have a tracking number. My package says it's arriving today. I'll be home all day. Waiting for it. Let's see if they actually decide to bring it to me. God knows when it could come. Unlike any other city I've lived in, these carriers could come at noon. Or two. Or 4pm or 8:30pm. They really aren't on any kind of set schedule, which is annoying to say the least. I'll comment back and let you know how it goes. Hoping for the best, expecting the worst (i.e. the usual). read more

This is the worst post office in the world. They never answer their phone. You literally have to call 50 times just to get a response and they still can't even help you. This whole places needs to get shut down and they need to reorganize it and find better staff. They will let the phone ring and not even answer but if you walk in they're not even busy. read more

My complaint is they put my, mail in others people's mail boxes! Also I receive others mail in my mail box. My income tax was missing for 3 days! I am notified by informed mail notification. When I do have mail. Sometimes that can go missing too. This happens just about every few days and at least once or twice a week! Now think about all the identity theft that's happening. Just doesn't make sense at all. Some mail carriers are distracted by their cellphones. Especially walking around with their headphones and listening to music! Where do they get these people from. Most can't read as it seems to me. Contacting main supervisors in the higher positions! read more

Worst post office!!!.. they dragged their fee delivering my package.. the workers are unprofessional and they walk and drag around like they have sand up their ass.. they don't speak to the customers in a professional manner.. they also take time playing with their phones while it's a line almost out the door.. the one that are at the windows play loud music from their phones.. I hate ordering something online and get the confirmation that it's being delivered by usps because i know my package is either going to end up lost or i won't get it until the lord himself comes back or i always have to go pick it up because the workers are lazy and lie stating they attempted to deliver it....USPS GET YOUR SH!T TOGETHER read more

They are stealing packages! This is the second time within a month that the delivery carrier has marked my package as delivered, yet I never received the package and when I went to this location to inquire about it. They stated the package wasn't physically there and the only thing I could do was file a claim. Which yields no results because I've made claims in the past. Where's my package???? I'll tell you, it was stolen by one of the postal workers. read more

Negative 18million stars!!!!! -********* OMG... This is THE WORST POST OFFICE IN THE ENTIRE UNITED STATES OF AMERICA. (Did you hear that Post Master General?!) Please close this place DOWN. It is a JOKE. I want it closed so I can get my mail at a different US Post Office... Seriously! - LINES: they are long for no reason... No matter when you go. They usually have 3 fewer people than they need... IF there is more than 1 person working. Be prepared to spend an hour or more here... Even if there are only 3 people in line... Because then they will have 1 person (the slowest they can find) working the window. - ATTITUDE: be prepared! They WILL have it. Lots of eye rolling... Lip smacking... Sass. It is ridiculous. How does one get mad when I have a package pick-up slip and you have to get off your duff to get the package?! THAT IS YOUR JOB!!!! Oh... If they can find it. Several of my things have been returned to sender before the date on the slip. They tried to refuse to give me a package because my whole 1st name was not on the package, just the initial. I even brought a current bill, lease, AND ID! If the mail was processed as quickly as they check a new text message on their cell phones, we'd have world class service! LOCATION: It's in the seediest part of this neighborhood - next to a drug dealing project and a drive in motel that rents by the 1/2 hour (I'm not kidding on either of those 100%). I have had no problem, but I feel bad for (and giggle a bit) at some of our newer residents who have moved here due to gentrification. Better get that package mailed to work! It feels like you will get robbed carrying your stuff home (again, this is my HOOD and I don't go to that area) LASTLY...DELIVERY: sigh... Oh the delivery people for this P.O.S. P.O.! Chances are, you probably won't get a package to your home. They 1) won't leave a slip half the time 2) won't attempt delivery the other half. I work from home... How do I get a final notice for delivery IF I get a slip?! They don't ring the bell, they don't deliver packages. They always say they couldn't get in the building. They only distribute paper mail into our mailboxes... Which are inside the building... Where they have to deliver the package... See the conundrum?! POST MASTER GENERAL- PLEASE READ THIS REVIEW PLEASE AUDIT THIS LOCATING PLEASE FIRE THEM ALL PLEASE STOP THE MADNESS read more

If you live close by they tend to deliver your package late or not at all. This happens almost constantly and I've lived near it for 14 years. Christmas time is the absolute worst. From the lies about the delivery attempts to the broken, lost, not to mention STOLEN. It doesn't stop there because when you finally get your package delivered they leave them in lobbys and don't even have the decency to ring your bell. Due to the amount of packages lost and stolen many buildings have actually decided that unless there is a police investigation your stolen/lost items they are not your building problem. This is ridiculous and I am tired of no one talking out about this!!! read more

Read any review of a post office in NYC and you're bound to see the claim "This is the worst Post Office in the city," but rest assured, that THIS in fact is the worst Post Office in NY. Sadly, I can kind of see both sides of the story at the Post Office- I know that I would get tired of dealing with ungrateful, rude, impatient people (especially at this particular branch), as I repeat the same answers to the same questions over-and-over throughout any given day. But that shouldn't be an excuse to turn one into a rude, impatient employee. Perhaps it's easier said than done, but if you are miserable at your job, how's about looking for a new job? The worst thing about the attitude of PO workers, is that they seem to be able to act/treat people however they want, without any sort of repercussions; half the time, I've seen managers be bigger bastards than their subordinates This location is always understaffed, and the staff that is on hand, is in no hurry to do anything. Don't get me wrong, in the 5+ years that this was my go to PO, there were a few employees who were alright. But for the most part, the postal workers here make Newman look like employee of the year, and Cliff Claven a genius candidate for MENSA. read more

This is the single worst place I have ever been to. And I will never step foot inside this hell hole again. Oh, here's my story... My health insurance told me that this office location has been returning my mail back to them. But I receive all other mail. I call this office. Of course no reply. I go down to the office. I see customers in front of me arguing with the tellers. I'm embarrassed to even be here. I can clearly see and hear tension as everyone else in line complains about this place and how long the line is. Now it's finally my turn. I explain that some of my mail is not being delivered. She says oh it's because my name isn't on the mail box. I explain that my name has not been on a single mail box in 10 years but I have still received mail for 10 years. However at my new address I only receive select mail. Something clicks in her head and she tells me to wait at #5 for the manager. I go to #5 and wait. 7 minutes later another woman walks up, doesn't bother to look at me, and screams over me "NEXT!" I say to her "Excuse me, I was told to wait here for the manager. Are you the manager?" She looks at me like I'm retarded and says. "No." Then she looks past me and screams again "NEXT!" I just got kicked out of line by the staff at this post office. I filed a report with the USPS. My case numer is CA12501220. They keep trying to close the case despite no one at this office speaking with me. The first guy, Mr Traynor, left me voice mail with the wrong number after USPS office hours. I got the correct number (from the USPS main line) the next day when USPS opened to find out that Mr Traynor had closed the case. I explained my situation and they opened the case and sent it to Ruben Gonzalez. A couple of days later I get another VM from a different guy at this office that decided not to identify himself. This case is ongoing... Clearly this post office can't deliver mail. Clearly no one who works at this post office wants to do their job. Clearly no one should get paid to work here. This place should be demolished. This horrible wreck of human fail mail has an average of ONE star out of 70+ reviews. read more

The last 2 packages I received were damaged by the US post office. Tracking often doesn't notify of packages delivered. Last week, 2 new books were left on sidewalk outside my door where they sat in the RAIN for 24 hours before I went out & literally tripped over a wet box of wet & warped new books (nice gift, eh?) Yesterday, I signed for a package of herbal products which the mailman was holding sideways. AFTER I signed/accepted package, I saw why. There was a huge slit on bottom of big envelope & both herbal product bags, inside also had large slits. 1/2 of the products were gone, slid out through the opening and remaining product was exposed to God-knows-what sort of nasty germs, left open to air. Completely unusable. Waste of $75. A bunch of overpaid, sneaky, rude & incompetent slobs. read more

I must have had a dozen or so packages say they attempted to deliver but no one is home... we are in a global pandemic of course we are home but the mail carriers are either too lazy or too inept to press one single button to notify me and leave my package downstairs. They say "no where secure to leave it" when my apartment building is locked and needs a code or the key to enter, do I need Fort Knox level security to have a package delivered? Truly a pathetic and disappointing experience every single time I must interact with them. I would choose the DMV over this post office and anyone who has had to deal with the DMV in NYC knows how tragic it is. I wish I could give negative stars to show my true disdain for this post office. read more

This guys never deliver it's insane I never got my package that I ordered like a month ago they said has been delivered they are liars cuz I checked the cameras in my building this is the 3rd time that's happend to me and I just moved to the neighborhood like 4 months ago. The worst of the worst read more

I mailed a box from the Gurnee il post office. paid $71 for guaranteed overnight delivery. Of course it was not delivered. Tracking info is useless, all it shows is that it left the Gurnee po. I should have known better than to use USPS. Every time I use overnight service I get a refund. This was the final straw, from now on it will be Fedex or UPS. read more

I wish I could give them no stars because they truly do not deserve anything! Long lines, unprofessional, lazy and incompetent employees to say the least! Mail carriers continue to leave packages near the mailbox. Since when is outside the mailbox a secure location??? The packages they claim they left are being stolen but they continue to leave them. As if that was not bad my coupons come with the coupon part missing - why not take the whole thing! Oh did I mention they are thieves also! They should shut this place down!!! read more

Avoid this place like the plague!!!!! Worst post office ever. When I ask to you a pen, I was berated like a young child. Terrible customer service. Baboons could run this place better. read more

Horrible Just like all the other USPS services. I expected a package delivered on July 5th, 2017 and by July 15th and still no package. Everytime i track it it says there is a carrier delay...Seriously? i live about 2 blocks away from this post office how much of a delay could there be that it has taken 2 FULL business weeks. I had to pick up the package Myself. read more

Have to add my two cents here too. This is probably the worst post office ever. Apparently, they attempted to delivery my mail on 3/15/17. However, that's the day we were suppose to have our "epic" snow storm in NYC and so I'm pretty sure nothing was being delivered that day. As well, I was working from home all day and so I would have been home had they attempted to deliver it. There was no notice left. I've tried to schedule for redelivery twice and my package is still stuck inside this post office. I've spoken to two USPS reps on the phone and both were bewildered why my package hasn't been redelivered yet and why they're just sitting on it. TERRIBLE TERRIBLE service. read more

Whenever I go to this post office now I am relieved and thankful because they have set up functional social distancing procedures for us to use to safely process our mail. The clerks are friendly. Everything I have mailed here has reached its destination on time! read more

Incompetence of delivery drivers is astounding. Tracking the package and details say "delivered at 10:21 and directly handed to the resident". That's great and all except who was it handed to???? All 3 of us were in the apartment awake at that time hanging out and the doorbell never rang. The two years I've been in the area - I can count on both hands misplaced packages, incorrectly delivered packages, and straight up just missing packages. I'm over this location and I'm sad to say that the lackadaisical attitude and ineptness to do ones job is a direct reflection of the black community where this office is located. It's time we call a spade a spade. read more

Absolutely the worst excuse for a post office I've encountered. I can understand incompetence, but I cant understand the lying. My mail was supposed to be held but was not. I went there three times to check on my mail and each time I was given a different lie as to why it wasn't there. The fact is that they did not hold my mail and was told at first that I did not receive any, any then was told on another that a new carrier accidentally delivered it. Lie after lie after lie. read more

Delivered my package to the floor of a 6 floor apartment building. My package was taken up by a neighbor

Worst Service!!! Lines are usually long. The workers are rude and also move extremely slow. On multiple occasions, my tracking updates would tell me that a delivery was attempted by a deliverer from this location and a notice was left, but there wouldn't be a notice. I was also home and there wouldn't be a knock at the door. In instances like that, I would have to go to location ONLY to experience long lines and attitude from the employees. read more

This post office does not deliver packages. I have tracking, the packages are in the post office. However, they do not deliver them I have not received a slip. They will probably never read this, how can I complain? read more

My experience with this Ms. Houston and the staff at this USPO has been nothing but AMAZING. Thank you all for your professionalism.

This is a really horribly run Post Office. It often fails to deliver mail. It's delivery people will often intentionally NOT bring your package, but instead plan to leave a sticker at your door so you're forced to walk up and pick it up. I know this because I have a wife with 2 kids who is often home when the sticker is placed on our door. Not even a doorbell ring. So then she has to traipse up to the post office with a 2 year old and a 7 month old and wait in a short line that takes 45 minutes to get through (because of how inefficient they are) only to speak to a rude representative whose goal, it seems, is to be unhelpful. read more

This post office has made me dread ordering anything larger than a book, knowing anything bigger won't arrive and I'll have to visit this post office to receive my package... This branch is criminally understaffed at all times, wait times are egregious in spite of time of day or business, and I've witnessed staff outright disrespect customers on multiple occasions. If at all possible, if you live in the area of Harlem serviced by this post office, avoid USPS like the plague. read more

I cannot even explain how horrible they treat you here. NEVER AGAIN ! will I step into this place . Usually the customers have the attitude but the attitude on that lady who works there with the glasses ? By far the WORST . read more

If I could give no stars I would... The worst Post office known to man. No exaggeration, terrible service, lost packages. When you walk in you feel like you are imposing on the workers by asking them to simply do their job. read more

The Colonial Post Office is the worst for delivering mail or packages. It loses packages, telling you lies that it was either delivered, will be delivered (never shows up) and cannot track your shipment using the tracking number. employees are rude, disrespectful and liars. waited one month trying to trace shipment they sent me back and forth from their location to another each claiming package was there. never did get and demanded refund from shipper and left shipper to deal with PO. here it is a year later and the same thing is happening. after trying to trace with USPS for three hours, called shipper I am willing to pay extra for service other than USPS shipper agreed to resend using another delivery and I will definitely return original shipment should I EVER receive. HORRIBLE POST OFFICE. read more