Super friendly and very helpful, but unfortunately, I cannot use them any longer. They charge to…read moredrop off US postal.

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

Sanjay and Brandon are the BEST! I had kind of a weird project in which I needed some iron on…read moretransfer prints and just happened to ask them if they had the capability to do them one day. They did and they have a wonderful printer, and it was priced very well! Not only that, but they were also able to print my project straight from Canva. No need to resize or convert! Despite some technical difficulties, Sanjay and Brandon were sure to keep in communication with me through the whole process and managed to get me my order on time - regardless of a few unexpected and out of their control speedbumps along the way. I will absolutely continue using this service and recommend them 100% for iron on printing!

Amazing people who work at PostalAnnex, the Owners are super kind and sweet. They do amazing…read moreservices and help out the local community. Highly recommend going here, friendly environment, and quickly paced. 10/10z

Today I walked into this shop because I had to print a return label and ship something out…read more The worker made the process super easy for me! They had me scan a QR code that led me straight to my inbox on my iPhone, where I was able to add an attachment to print the return label that got sent to me. They printed it out and then had me choose a bag to send my return item. Super quick, easy, and only cost me around $3. They do charge an extra 50 cents to use card. I recommend bringing cash!

I needed something inkjet printed on a specialty fabric paper, and called to inquire. The owner…read moregave the info over the phone so I went the next day to have it printed. She was very kind and honest, and kept the same pricing she had quoted over the phone. She was quick with the printing, and gave me some helpful tips on design and printing for future projects. I would definitely go back again for specialty printing needs.

Super easy to use the self service kiosk for my Amazon returns. It makes it so much faster! The…read morestaff are always jelpfulnwheb I get there though, even though the lines can sometimes be really long.

We came to drop off an Amazon package return. The process was smooth, fast and hassle free.read more

Really great service and fast. Dee helped me with my FedEx shipping. Very knowledgeable and patient…read morewith me while I asked a ton of questions. Thank you!

I have used their services a number of times. Most recently I had them do funeral cards for my…read morefather's funeral. Darshani spent the time with me to customize and did a beautiful job. This was an emotional order for me and I can't thank her enough for her compassion and professionalism.

Dhaval is helpful and friendly. He makes his store clean and merchandise are reasonably priced. I…read moredefinitely recommend.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

Caroline was very helpful and went the extra mile, w-O obligation to. Also, she handled a tech…read moreobstacle well and resolved it ASAP. They have a wide variety of mailing supplies, some stationery items, and even a clear, tall display case with lovely items, for sale, inside. Caroline is the kind of store employee, in her case: manager, you wish you always encountered when needing assistance.

Beware! This store is not what it seems to be. I went to the store thinking it was a FedEx. My…read moremistake, but a sign on the front window says: "FedEx Authorized Shipping Center." However, I learned that it was a Postal Annex store and did not charge FedEx prices (or even close in my case). I copied my papers and prepared to send them by FedEx. Clerk Caroline correctly put my two mailings in two separate FedEx envelopes (going to the East Coast). She told me that the charges would be $69.44 for each. I told her that I had sent similar mailings by FedEx and been charged $10. She said that she hadn't hear of any $10 FedEx mailing charge and maintained the $69.44 charges must be paid. She offered to return my mailings but I needed to have them sent that day (August 27, 2023), as Caroline knew from our earlier conversation. I paid the total charges ($138.88) and left the store. The next day, I phoned the store in order to dispute the excessive charges with the manager, I called 3X getting no answer each time. I then called Postal Annex customer service in Denver. I was told (by Jeri) that each Postal Annex store is independently operated and has no limit on their charges. Jeri called the Fremont store and told me that no adjustment to my charges would be made. I am informed that FedEx currently charges $10.95 for the mailings such as mine (even shipping to the East Coast, as in my case). I made a letter complaint to Postal Express headquarters but there was no reply. Apparently, it is OK for Postal Express stores to rip off customers.

The best UPS store around!…read more Where do I start? Tania Lal, the owner, is one of the most service-oriented professionals I have worked with. She has gone above and beyond over and over again in the past year that we've been working with her. We found her through a Yelp printing request on a fast turnaround project. She delivered a stellar product with expedited and delightful service. She earned our business and we have since handed over all of or printing needs. We had one issue where one of her outside vendors got the specs wrong and she immediately corrected the error and had the reprint done. I cannot recommend this store highly enough.

I've been a customer at this location for about three years, and the customer service has…read moreconsistently been rude. When staff can't do something, they often respond with an attitude instead of explaining or offering an alternative. On October 7, I arrived right at 7 p.m. closing while another customer was still being helped. The employee was reluctant to take my return. She did eventually process it, but with a dismissive attitude. I've also been charged extra to have tape put on packages, and when I asked about the charge, staff were unfriendly about explaining it. I called the owner, Tania, to share my concerns. Instead of trying to fix anything, she told me I'm "welcome to any of the 100s of UPS stores in the area" and said there was nothing she could do. That response says a lot about how this store treats loyal customers. I'll be taking my business to another location. Thank you for responding, Tania. I appreciate the apology, but your written reply is very different from the tone you used on the phone. During our call, you were aggressive and rude. Instead of listening, you questioned my experience by demanding exactly who, when, and what dates, as if three years of mistreatment didn't count unless I had kept a log. That's why I said I don't keep track. As a customer, I shouldn't have to document every interaction to be taken seriously. It made me feel like I was being told my experience didn't happen. I called because after three years as a regular customer, I wanted to give the store a chance to make things right. Being told I'm welcome at any of the other stores, with no offer to address the problem, felt like the conversation was over before it started. My concern isn't about singling out one employee. It's a consistent pattern. Staff respond with attitude when they can't do something, the 7 p.m. return on October 7 was handled reluctantly while another customer was still being served, and questions about the tape charge got condescending answers. If you're truly working on improvements, clearly posting the tape fees and making sure staff explain policies respectfully would be a great start. I hope future customers are treated better than I was. Owner reply: Hi Jose, Thank you for sharing your feedback. I appreciate you taking the time to speak with me directly, and I would like to clarify that I did acknowledge your concerns and expressed my understanding of your frustration. I also assured you that I would address these issues with my staff, which I have already done. I would further like to address, that some of these coments here were not brought to my attention. When you mentioned that you had been unhappy with our service for three years and no longer wished to return, I simply explained that you were welcome to visit any of the other UPS Store locations in the area. This was not meant to be dismissive, but rather to respect your decision and offer an alternative. I also asked you if it was 1 particular employee or many and you responded - " I am not pety and I don't keep track" While I cannot change your past experiences, I can take your feedback seriously and work toward improving our service. I am sorry our conversation left you with a different impression, as that was never my intention. Tania Owner, The UPS Store

Peggy did a amazing service when I need a notary. I do recommend this store for all the notaries.read more

Peggy was a great help with all the notaries. Albert help out with all my shipping. They both are…read moregreat and I would recommend it.

This is not a review I thought I would be leaving as it came out of no where as such an amazing…read moresurprise.... I couldn't wait to post here. A few days ago I was heading out my door and heard a honking. I opened the door and there was a postal truck with a guy getting out. It was later in the day. He approached me with a package for someone in my home. He told me that the package had just come in and he wanted to get it to us. He proceeded to tell me his staff had all left for the day so he thought he would do it himself. Wait?!?! Whaaaaat?!?! Your staff all went home and you drove all the way to our house to deliver this package after hours. Whoa! Who does something this awesome in this day and age? We rarely see this level of service anywhere... I asked him his name and he said it is Lamson. Lamson is the postmaster of the San Martin Post Office and this guy deserves to be recognized not only for his high standard of care for people in the community, but his dedication to his job and his high bar of excellence.I thanked him sincerely just blown away that he did this I was so blown away that I went to the Post Office the next day to thank him again and I also feel the necessity to recognize him publicly for who he is to our community. Please remember to thank this person when you stop in the San Martin Post Office. People in his position are always hearing complaints and are dealing with angry customers... especially at the Post Office. This guy needs to hear appreciation from the community for going the extra mile. I am quite sure we aren't the first people to receive his kindness and we won't be the last. People need recognition. It helps to keep the flow of kindness going when we remember to thank someone for their service to everyone. The next person just might be you. Thank you Lamson! You are an asset to our USPS in San Martin and definitely to our community.

I Drove to San Martin from San Jose today to pick up some mail for family. Vintage Vibes for sure!!…read moreAs I walked in I could hear a customer yelling at the clerk. The customer was completely unhinged and shaking with anger. On the way out after taking pictures inside I complemented the clerk's professionalism and wished her a great rest of her day. Allison I really do admire your patience and positive spirit.