This postal service place is one of the fastest in my opinion. Big shout out to Katarina for…read morehelping me with my passport renewal. She was very patient, kind and explained the whys and hows. Couldn't have done it without her help. Passport photos also took less than 5 minutes. It is a bit of wait but considering every other postal service place I've been, it's quick.

People generally go to post offices for the sole purpose of sending or picking up mail. That makes…read moresense. But it doesn't mean post offices have to be boring or soulless looking. Therefore, I appreciate the simple but attractive architecture of the Claremont Post office. They have historic photos posted inside which are fun. It's neat to learn about the history of the places we kind of take for granted. Still my favorite post office to go to for postal services. Always excellent service even when it's super crowded.

Once again I had a good experience here--the staff helped me choose the right shape and size box to…read moresend some randomly shaped and sized items as compactly as possible. They gave me all the shipping options and the process was very smooth. It was convenient to park in the short term designated spots in front, and I had no wait time at 3 p.m. on a Tuesday.

The service, quality and value in getting notarized was great. The kind spirited staff were…read moreefficient and professional that made me feel as ease in doing business here. Highly recommend this location to get notarized and other postal service needs met. Thank you!

This post office is conveniently located near my workplace in La Verne so I have at times dropped…read moreoff letters in the drive through mailboxes, or stopped quickly inside to use the self checkout machine to weigh a package or envelope, pay for postage and send it through the drop slot. Today I needed to pay for a medium sized priority mail box to send clothes to the east coast that my daughter forgot at home when she came to visit for spring break. I figured $22.95 was worth it when it was heavy items like jeans, shorts, skirt, etc; plus it comes with a tracking number; plus it'll get there by this Thursday. In any case, while I was prepping the box and labeling it, I observed Xuan and the male staff working beside her patiently answer questions for several customers ahead of me in line. I would like to thank them both for being kind to the people, and to thank Xuan for helping me so efficiently. You might say they were just doing their jobs, but I say kindness while doing one's job is not necessarily a given these days. So thank you!

I have always had terrible experiences here but this last visit was my last straw. They are just SO…read morerude to you here it's ridiculous it's like every single worker just hates their life and their job !! Just drive to the San Dimas one they're so sweet and will actually help you ! Idk how Frank is still employed after so many reviews about him so that just goes to show what kind of business this is. They don't care about trying to help you and they won't do any extra steps for you. The Asian lady that works there refused to scan my package when it was a prepaid label but I went to the SD location and they took my package right away and even scanned the label to make sure I was good which the other lady refused to do ! Just don't go here go to San Dimas

My experience here made me start thinking: Do I need more envelopes? Stamps? Copies? Do I need to…read moresend a fax? Do I need passport photos? Because seriously, the service was so friendly and patient that I'm looking for an excuse to go back. What a nice little location with everything you need and the absolute nicest (and again, patient) help you could imagine. 5 HUGE BRIGHT STARS!

Needed something Notarized and the three UPS I went to before didn't have any notary people…read moreavailable. Got my documents notarized in five minutes. 10/10

Got "full mail box notice" saying that they are keeping all the mails, so I need to pick them up at…read morethis location. The notice said that the mails will be sent back to sender if I don't pick the up. So.. Went to this location to pick up my mails. They made me stand there and wait for almost 20 minutes while they are checking for the mails. Guess what answer they gave me "I don't see anything" She sounds like she is unsure if my mails are there or she can't find it, and all she can do is throwing me the phone number of this location to call back and check if my mails are here Spent almost 40 minutes at this post office because of this stupid full mail box notice. They apparently don't know what they are doing.

The staff are friendly and nice. They quickly explained how to deal with mail that was incorrectly…read moreaddressed to my house and corrected it for me. There was hardly any wait time.

Thank you for the WONDERFUL CUSTOMER SERVICE I have Been coming here for so long. It's so…read moreconvenient and so much more safer than other locations. I really APPRECIATE the kindness and attentive staff. VIC and VIOLET have ALWAYS met my service requests. The Value of Customer Service is 5 Service Requested Quality Value

said internet was down and couldn't send my package waste of time like what do you mean you can't…read moretake packages because the internet is down.

The woman at the counter is so helpful and kind and patient. She really goes out of her way to make…read morethe mail process easy. She explains the process and what you need and all the pricing options. I wouldn't go anywhere else.

I tried this location for the first time and unfortunately they LOST two of my UPS packages…read more Management actually called to ADMIT a new employee had messed up the intake, but assured me they would be located soon. It has now been two weeks with multiple follow-up calls on my end that have gone completely nowhere. I've had to take the loss on the items. I definitely won't be returning.

SO happy I stopped at this location. I originally planned to come in and cut my own wedding menus,…read morebut Julian was attentive and kindly took care of it for me. I was really nervous in that moment because these are for my wedding and I wanted everything to be perfect. He took his time, paid attention to detail, and really made me feel confident that they would come out exactly right. I never felt rushed, which meant a lot to me. Also, if it wasn't for Ralph helping out at the front with all the customers coming in, Julian wouldn't have been able to focus and execute everything so perfectly. Truly grateful for both of their help and the value they provided. I really appreciate their time and effort!

I came in today with a big package that nobody would want to help with. 3 workers there and I could…read moretell by their faces that they wanted nothing to do with it. However John stepped up and helped me out. Weighing in and getting the dimensions of my package. Great worker, helped me get a quote for shipping for my item I was selling through eBay. Thanks again for the help. You all here are always helpful for the most part but especially John. Thank you.

This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

Almost every printer was down when I went and all the staplers were missing. Times must be tough…read morefor them heh

So I'm here to report an experience I just had at this location. When I walked in the gentleman…read moregreeted me kindly and explained how to get the items I needed printed. As I was printing my docs, an elderly Hispanic couple walked in. They did not speak English. The gentleman who was kind to me previously was now very rude and impatient and was borderline yelling at these customers. What they were asking for was not difficult to understand. Mind you they are legal residents (not that it freaking matters) I know because they were there to make copies of their green cards. Anyway the worker offered very little support and then walked away. Keep in mind the store is empty. It's just me and this couple. I finish printing. They stood there looking confused so I helped them super quick they only needed a total for 4 pages printed. Do better FedEx. Hire people with a sense of decency. Dude literally went to vacuum a spotless carpet while I walked them through the process and helped them. Took me two minutes. Bro high key came off mad xenophobic. Unacceptable service from my perspective. Won't be back.