I checked in recently with my Mom to update her Direct Deposit information and we were really impressed by how well this Office is run! The Room was well lit and properly staffed and the Security Guard was fully in his role as the first point of contact being assertively welcoming, inviting, and showing us how to proceed using the smart and efficient high tech systems. The waiting area was clean, comfortable, and spacious and there were large screens keeping everyone updated with their place in line and which window to go to. The lady who helped my Mom was very professional and organized! She helped us update Mom's direct deposit info as requested and reassured is the reissued checks were on the way. We recieved the direct deposit yesterday and are so grateful for the staff for making the process very easy and pleasant! Thank you to the Ontario Office Team for being on top of your operational excellence, we appreciate you so much! read more

So I came into this office and the security guard straight up told me that he is not going to answer my question. I wanted to show him the letter and he said no to us twice. The security guard turned around and proactively asked the guy sitting next to us to see if he needed help. Before us, he was patiently asking a question from another African American lady. Wth! He really makes me think that they are doing racial profiling. Part ii, after waiting for one hour, we left the office. I called the SSA number and was told that the wait time was going to be 120 plus minutes. Since I only have today off. I searched around and found a place to upload docs. Meanwhile, I am still waiting for a call back from SSA. read more

Very nice people here. And my mom wanted me to go inside with her to oversee them setting up her direct deposit for social security before the deadline. I'm like mom you don't me to go in there with you, they are here to assist. The guy in the front who greeted her said the same thing and ushered her in. It was better that way too, so she can take her time and ask all her questions without me trying to speed it up with summarizing the answers for her. They are very warm and patient here and I felt that the minute I pulled up to drop her off. Mission accomplished, she got everything squared away. read more

Fast and friendly!made an appointment and was seen by a friendly and very helpful employee!

Staff and security need people training. I understand people may come in a little hard headed so they are just prepared to be firm back, but not everyone is coming in with that demeanor. It's actually pretty unprofessional and disrespectful for the tax payers. 2 gentleman are very sarcastic to the elderly and non english speakers and they don't see it. They really should be careful on how they speak to people. read more

Efficient and very compassionate nursing care for my families and friends. Staff members are knowledgeable and helpful.

I have not much to say came yesterday and I left was here 3hrs slow I am here today for ? About why I received $253/I usually get$1414.cant live off 253 a month hoping to get this prob settled today That's it read more

I spoke to Ms. Hernandez who answered the phone right away. She was so friendly, helpful and patient with me. I filed under the SS Fairness Act. Can't say enough about my experience with SSA! read more

Horrible . lady on window 2 had a disgusting attitude . Do not recommend this place at all . Not accepting walk ins on a very slow thursday morning . horrible . Change your job if you don't like it . read more

Appointment only. And good luck getting one, you had to call the 800 number and wait for 120mins plus! read more

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The lady who helps me is very helpful and friendly. Although it takes me near 3 hours to make an appointment via phone call.

The security officer at the entrance was rude twice! My mom is not very good in English and he yelled at her twice and impatient! rude, unprofessional,and impatient! the profile picture is his photo ! the rude person! read more

Social Security Office - The person who has been rude to mom - Public Services & Government Near Me - Ontario, California

Good service. Very good office. There help a lot pretty cool place to get help here cool

With appointment is fast services. The person that help me was very friendly good customer service and explained everything. He was so helpful that he made me a second appointment because I was missing my passport read more

First off, you'd be smart to make an appointment otherwise it's 90+ minute wait. It's very confusing here! There's a line outdoors to get inside just to get a #. Then you line back up outside in another line to be allowed a spot to sit inside where you'll wait for your # to be called. Masks are a must, and social distancing is in major effect at this location. The majority of the seats are taped off. The security guy was very adamant about where you stand, where you sit, etc. The first woman who issued my # was not friendly. The second woman who helped me with my name change application was very matter of fact and straight to the point. Not exactly friendly either, but more approachable. I've heard good things about the Glendora location and how many have gone in without an appointment and been in and out within a relatively quick time. I wish I'd have gone there, or at least made an appointment for this location. Hope I don't need a trip back here anytime soon. Notes: No cell phone usage while inside. There is a bathroom on site which was considerably busy and didn't smell particularly amazing. There are drinking fountains, but no food or drink is allowed inside except for water. Parking lot was decent, but not huge. read more

Social Security Office - Public Services & Government Near Me - Ontario, California

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I just called to make an appointment to apply for my late husband's benefits. I spoke with Miss Foster. She was friendly and very helpful. She was knowledgeable and even gave me information about my appointment that I had not even thought about. I told her that it had been over 9 years since my husband passed and it's still painful to talk about it. She was so kind and compassionate. Her customer service skills were OUTSTANDING. What a sweetie! read more

If you are prepared in advance, your social security office visit can be really pleasant. I'd recommend completing your forms ahead of time online, and seeing if any of the online services can eliminate the need for your in-person visit. If not (or if you are like me and need to get your name updated after marriage), this is for you! Tip: If you need a name change after marriage, you won't be able to schedule an appointment over the phone or online. You can walk-in for a same-day appointment, and they do encourage you to have the SS-5 form completed/done online. Bring your marriage certificate and unexpired CA DL/CA ID. Parking in this location is actually more plentiful than I was expecting, and despite a pretty decent amount of people in the lobby, the parking lot actually had spots available in front of the building. You wait in line outside, so be prepared for that (especially on a warmer day--a small portion has shade, but if it gets long, you might be waiting in the sun). When you reach the security guard, they will ask you to write your SSN and phone number on a slip, and they will guide you inside to the line to wait for disposition. Once you reach one of the greeters/check-in representatives, they will ask you what you are here for and get you queued up with a ticket number. Then, the fun part! You pick a seat and wait for them to call your number to a numbered booth. I like how the booths are clearly numbered; 1-7 are in the lobby area, 8-12 are to the right at the back of the lobby, and 13-22 are to the left at the back of the lobby. The other side of the lobby also has the bathrooms (men and women), and two water fountains. This location also has a drop-off box for paperwork, and the security guard will check with you before letting you in to ensure you don't need help from a representative. I got to the office around 11:55 AM, and I was texted at 12:59 PM to let me know they were ready for me at Window 3. My transaction took a tiny bit longer, since they accidentally forgot one of my middle names (check your name carefully when they ask you to!), but I was out of the office by 1:06 PM. 1 hour and 11 minutes isn't bad, especially during lunch time. They did mention the other transactions usually take longer, since they are more complicated. If you are wearing a mask, they will ask you to remove it for a few seconds to compare your face to the photo on your ID. I was able to clean out my inbox and do some reading during the wait time, so it was a really great experience in my book! read more

Social Security Office - Ticket number ft. metal bench seating - Public Services & Government Near Me - Ontario, California

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This office runs smoothly! Changing my last name, just filled out a form online and went in with the confirmation # (no appointment) and when I checked in I got a ticket and waited for about 1 hour. I read emails and caught up on other things so it went by fast! read more

If you go late in the afternoon an hour before it closes the way it's not too long because they have to get to you

Excellent customer service. I don't know the gentleman's name, the gentleman was helping my mother

Worst experience ever! It's so packed and they are taking forever to get through the #'s. It's already over 3 hour wait, but when they're waiting on a # they have called out like 20 30 mins ago , It's no wonder it's going so slow. Window 4 , she's only done 2 people since we've been here and we been here for 2 hours. They need to better organize this office, cause this is rediculous!!! read more

Was recently in the Social Security office in Ontario on Holt and it was packed. I was told by the nice security guard that there was a 90 minute wait before speaking to anyone. A little hesitant but i waited. It took all of that 90 minutes but once i got to the window the person was very nice and handled my issue with no problems. Overall it was a nice experience even with the wait. My take away is if you go in with a nice positive attitude you will be treated with the same. read more

Very rude staff. Unbelievably rude staff. Hung the phone up on my mother multiple times. In person, black male wearing glasses was very rude , yelling at elderly women. We are colored folk too and have never been treated this bad by anyone. Whole time they were commanding and giving orders , will never return here. read more

Thursday at 930am most windows closed . Some that were open the the employee sat there with no customer. 2-1/2 hour wait , once I did see an employee, he seemed to be bothered helping me. Aren't the employees there to help customers ? He seemed like he didn't like his job. read more

They have a very easy system set up. Mask are still required along with the 6ft of distance. They are extremely helpful they have a Dropbox next to the receptionist which unfortunately I didn't get her name but she was amazing, so was the Security. read more

After being hung up on multiple times I was forced to go into the office to get the forms I needed because everyone who answered the phone refused to help this is a link to in office treatment. https://youtu.be/FkNicF_jDQo?feature=shared read more

Well organized and once the doors opened we were in and out within an hour. You should get there at least 45 minutes before they open to ensure you get seen in the am. read more

Showed up to the office after trying to schedule an appointment online for the past 3 weeks and it give me a red box stating the service couldn't be completed, how when I didn't even get a chance to click what option I needed help with? And on top of that the security guard isn't helpful at all. This morning he states if you don't have an appointment you will not be seen. Tells everyone in line waiting to call the office because their system went down. When I asked how am I supposed to get through when the phone are busy and the online service isn't working? He ignored my question. He had no problem translating in Spanish asking for those who had appointments but when told by a Spanish speaking person they didn't understand what he said and if he could translate it in Spanish and he said no shrugged his shoulders multiple times to this women and walked away! This is the kind of service GOVERNMENT PEOPLE GIVE TO THEIR FELLOW COMMUNITY MEMBERS?!!!!! read more

I am recently married so I'm going through the process of changing my name! I filled out (online) the name change form and I headed to the office! There's a line that starts outside to get to the window for a ticket number. I was in line for about 30-40 minutes before I got to the window. I then waited about another 45 minutes to see an agent. My number got called and the agent was very nice and worked quickly to help me. The one thing that helped was filling out the paperwork online beforehand! I gave him my marriage certificate and I was all done! I was in and out in about an hour and a half with no appointment and I had a great agent so all in all I'm so happy! Got my SS card in about a week! I would definitely recommend this office! I went on a Tuesday at 245pm. read more

Security Guard was excellent. Personnel inside calls on a number, there is no answer for over 15 mins before calling the next number it's a terrible process. Customer service is awful and that extends the wait time. Literally sat in front of window 4 for two hours and saw her service two people. Must take working an hour wage literally. One person an hour. read more

I recently went to change my last name && the wait time was about 1 hour and 30 minutes. It was quick and easy to check in. There was one guy that was helping people and he was rude and mean to them. Inconsiderate of their situations && over all just rude. I was the one of the few people he treated nicely that day. I don't know if he was having a bad day or just wanted to go to lunch but he was so unprofessional in my opinion. read more

My wife and I recently visited the social security office and had a good experience. When we arrived, the security officer greeted us in a professional manner and explained we could check in via the social security app. We had to wait for an hour and a half but we figured it would take some time as the office was full of people. As our number was called, we went to the window and the employee was very nice and professional. One thing to realize, you're not the only person that has to conduct personal matters so don't expect to be in and out in 15-30 minutes. read more

Don't waste your time. I called and it took 45 mins to get connected with a rep. She didn't let me finish my question and hung up on me

Very, Very, Helpful! They answered all my questions and guided me through all needs. Thank you!

Do not go to this office their ridiculous, they make you wait about an hour on the phone only to hang up on you because "everyone busy" yet you walk in to a 3hr wait and you can't even make an appointment because it's a walk in service? Are you kidding me what kind of Bs is that. read more

My child has been 18 for 1 month. He is still in high school and receives assistance because of me. All of sudden he grown but I had to do the paper work and actually work for him to receive money. Yet I couldn't find out or have any questions answered at the field office. The nice people online didn't think he was to grown matter of fact they apologized for the field office. So No Thanks to Mrs. Ortiz the Site Manager. Sometimes parents just want their kids to stay kids. He only had 3 more months of school left so taking him out of school for adult issues is just Boonkers. Thank you to the Customer Service. read more

Like most government office, employees customer service is fair to poor. I don't think they like their jobs which isn't the public's fault. Once I showed my paperwork to change my name, they questioned me same as last time if it was the original copy since the last time I came to the office they sent me away saying the paperwork wasn't original. Now 8 years later I tried again with a new original court order and although he doubted me since it had been so long, I finally got my name changed. I'm so glad that's over! If only they would take appointments, it would be much faster! read more

They are not respectful with there service time .. That sucks because not everyone has the opportunity to be earlier. They turn away people that get there 10 min or 5 min before closing.. so think twice before going there ... read more