my brother passed away and I needed to get a wooden ship that was handmade by our great uncle from…read moreAz. to NY. I went to Pak Mail and was told it could be done. Robert did an amazing job of planning it out so the ship would arrive unscathed and it did! I'm sure I drove him a bit crazy during the process but he was patient and explained everything he was doing. I thank him.

There's "adequate packing," and then there's incredible, more-professional-than-professional…read morepacking. Had an antique framed map shipped, and holy cow. You could have dropped the box from the top of a skyscraper and the thing would have survived unscathed. (Possibly slightly exaggerated... but not much!) You might consider it a con, but it took a good bit of effort to get through the multiple layers of protection to get to the framed map inside. I'm not easily impressed, trust me, but this really showed a level of care for what they do that you just don't see anymore. Big thumbs up!

For self service faxes (in '23 seems like people should quit it with the faxes!) this was a good…read morechoice. Super helpful guy working the counters made navigating their monstrous fax set up a pretty tame affair. The prices per page are in the mid two dollar range per page (I know!). They have all the big printers, copiers and shipping goods one would expect in a decent location in Arizona Pavillions. Look for the Panda Express, these guys are in the building right by the Panda which is how I remember to get there. Clean & helpful.

One worker and no self service. Go to UPS instead unless you love waiting in line. Really poor…read morecustomer experience.

Unlike the other reviews I've read here on Yelp, I've had a relatively positive experience…read more It is true that one of the workers is way less social than the other, but I'm not there to form relationships, so whatever. I ask them to send a thing somewhere for me, they find the cheapest/fastest method for me and ship it. Finally, they send me off with a tracking number along with ETA info. That's all in line with my expectations. Touchdown. I've yet to have a shipping complication when shipping from the Mail Well. It's been my experience that the nice guy is super nice and even remembers my face from visit to visit. He goes the distance when I come in with a mismatch bunch of unpackaged stuff and ask him to ship this here and that there. No complaints, just knocks it out with a smile, and most times, a funny joke or friendly observation. Anyway, he certainly keeps me coming back. I keep asking if/when they'll get/use NFC payments (e.g. Apple Pay), but that doesn't keep me away. I'm happy that they keep my info on file from visit to visit, good enough.

We've frequented Mail Well Shipping in Catlina in the Basha's shopping center for several years and…read morehave been pleased by the friendly, fast and reliable services they always provide. It's also amazing how many shipping and packing supplies they keep in stock, and the selection of greeting cards is enormous as well as unique. Happy to recommend them!

Friendly and helpful service! Always polite and respectful…read moreof requests. Helpful. Appreciate the kindness of all team members.

Twice, I have arrived at the store just after 8 am, when they say they are open online and on the…read morestore front, and have found the store to be closed. Both times there has been nobody inside and no cars in the parking lot looking like they are about to come inside to open the store. This is frustrating when the early morning is one of the only times I am able to run errands. This problem is unfortunate and is what caused me to take off a star. Though, I still think highly of this UPS location, as it is incredibly efficient, friendly, and helpful with all of their customers. I frequently come in for Amazon returns and am always in and out in less than two minutes.

Great service from everyone there. Great selection of cards and gifts ! I won't go anywhere else!read more

They are very helpful and friendly here. FYI, this place grossly over charges for US stamps…read more I recently bought Forever stamps and they are charging $0.95 for a $0.73 stamp. This is an overcharge of 30%. If you only need a couple of stamps it is no big deal. If you buy a sheet of 20 stamps they charge $19.00 for a sheet that should cost $14.60, or an additional $4.40 for 20 stamps.

First time customer but not for packing & shipping . There's a u haul truck ( also available ) in…read morefront store set back with dollar store to East . Loads of easy parking . Jane & team very professional . Very close ot university of arizona, central , & downtown . Felt safe with not many people in store ( 4 total w me) .

Jane and Jimmy are very helpful and their store stocks boxes and shipping supplies. I have had them…read morepack artwork and large unruly objects for me which they always do a great job! They also rent U haul trucks at this location which I have rented several times to move stuff around town. They also ship lots of Gem show dealers merchandise so they are used to shipping merchandise on pallets as well. They are alway there to help solve whatever shipping challenges I can come up with. They also speak Chinese if you need help with translating to English.

I come here all the time to mail packages and everyone is so friendly. Emily, MaryLee, and Doc are…read morealways engaging and kind. During my last visit, a customer came in after losing her car keys, and Doc went outside to help her search the parking lot until they found them. Exceptional service and genuine kindness.

I used to do all my business at the Ina and La Cholla UPS store but they charge an unreasonable…read moreamount and their service is not great. I switched to this store because they really do want to help you. Kind and accommodating. They'll try to get you the best price and get it there the safest way possible! Clean and organized too! Highly Recommend!