Service was amazing and quick!! Came here to get a new passport. All the staff was very nice and helpful.

Don't go to this post office if you can avoid it. Their customer service is terrible. They don't care about their customers, and they don't even listen to them, not even for the most basic requests they are paid to handle. Mani, one of the representatives who helped me today, was extremely rude, unprofessional, and not helpful at all. read more

Rude. Miguel was extremely rude. If you don't want to answer questions about the process of sending something get a new job. He was short and rude to me when I explained it was my first time sending anything out. It doesn't take much to just answer a simple question. You can tell he didn't wanna be bothered so I went back in Line and waited for someone else to help me. Doesn't pay to be rude at all. read more

This USPS location is my favorite in the area for a few reasons and I'll tell you the main factor is parking. It is so hard to find a Post Office with proper parking. All the KTown spots are a clusterF but here in Pico-Robertson, I can always get a spot. Plus, it's not a usual parking lot but just the diagonal style parking so just keeps things more organized and less stressful. The LA Parking struggle is real and this USPS makes it so much more chill. I have never had to wait in the line inside, but I do see it gets very long. I def think they prob need some more staff because the line waiters always seem exacerbated. They have an automatic self-service post machine which isn't ever busy, a drop box that isn't ever full, post boxes. It fulfills all my needs perfectly. USPS in Pico-Robertson off La Cienega = my go to drop off spot for packages! read more

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I would give this a negative 1000. Employees are so rude and have the worst attitude. I got a text saying a package I ordered online is ready for pickup at this location. I erroneously put an old company's address on the package. The person just berated me saying that I should've changed the address & I should've told her the company name. But I explained I tried to change the address but couldn't and the package didn't have the company name on it. I said I had no idea and she straight up said "Yes you did." NO I FUCKING DIDNT. I said I didn't realize it would cause this confusion & apologized, and she just glared at me. Like bitch, so it took u a little longer to figure it out but the store wasn't even busy. read more

Second time in a row I've gone to this post office to use the self service machine and the machine wasn't turned on. Don't advertise your self service machine if you're not going to turn it on for people to use. Very frustrating! read more

Very Kind Professional Staff And Service Is Quick . Very Clean. I Was Really Pleased

What kind of post office doesn't have tape?? Wasted 45 minutes of my life in line for them to tell me I can't ship my package because I didn't have tape for it AND it was priority mail. Usually with priority packages they have specific tape they tape it themselves with. Smh I effing hate the post office people. read more

Passport ladies were the best. Very kind and treated me and my family life we were their family members. We prefer this post office over wine by my house read more

I was sent here from my regular post office for a package that supposedly had an 'Insufficient Address.' This happened to be my workplace, which as much as sometimes I wish it was insufficient, it is not. I guess depending on who you ask, could be but not today due to the fact that the status of my package was being sent back to the sender which was the last thing I needed. This wasn't too far from my regular office, so I went over where I got lucky with two people pulling out of the parking lot at the same time. Inside, I encountered a line which is nothing new, and for a while, there were maybe 4 windows operating out of 7. Then it dwindled to 2 windows being the only ones opened so things generally took longer. I ended up at the 2nd window from the right and I had all of the information that I thought I needed. The employee did notice that it was strange how the package was accepted, then 'returned'. She said she was going to go back to see if she could find it and things became a little awkward as the line grew and I creeped to the side since you know everyone was side-eyeing me as I took up quite a bit of time. About five minutes later, she comes back with the package! It was smaller so it was probably harder to search for, but I was so happy she found it. She had long braids with some pink color mixed in, and she was super friendly. I know people tend to hate the post office, but if you're polite and prepared, things hopefully will work out for you. They do have to put up with us after all, so might as well make it as pleasant as possible. read more

For passport renewal services- Made my in person appointment online Had all my documents filled out & printed Had all my proofs of ID ready Had my passport photos Ten minutes and done!! Thank you If you show up and don't have your paperwork ready you are gonna have a bad time. FYI you can't pay for passport renewal using a credit card. read more

US Post Office - Post office exterior - Post Offices Near Me - Los Angeles, California

Currently in line along with 15 other people waiting for the Post Office to open. It's 10:20. The hours say they open at 10. Absolutely ridiculous read more

Have called this location 10+ times today and nobody answers. What's the point in having a phone number for customers to call if nobody can/wants to answer? Terrible. Do better y'all, you're a government business for goodness sakes! read more

I made an appointment to apply for an expedited passport. I showed up on time, waited in line, and when I got to the front I was told they cancelled all appointments because the passport agent didn't come in today. I got no call, no text, and no email. read more

Didn't think I needed to read reviews for a passport appointment that was confirmed but guess I should have. Their excuse is that they have no control over the website yet they also have a sign up saying passports are by appointment only. But they haven't had a passport agent since the start of the pandemic. Anyway, don't make a passport appointment here because you'll go and they'll tell you that they don't have a passport agent. read more

Wanda was so super sweet for letting me in right at the time they were closing! My schedule is extremely busy and this was the only time I had to get holiday stamps to mail out our family Christmas Cards. The windows were out of Holiday Stamps but Wanda knew the Kiosk had them! When the kiosk didn't show the options for holiday stamps, she went above & beyond to unlock the kiosk and feed the reindeer & Santa stamps through. What a lovely woman!!! Appreciate the extra efforts by Ms, Wanda. read more

US Post Office - Post Offices Near Me - Los Angeles, California

My husband and I stopped by to apply for our toddlers passport. We walked in without an appointment and received same day service. Treneice and the other ladies were very pleasant to work with. Treneice had a great attitude and was very helpful and professional. It was a great customer experience. This was the best experience I had at any post office by far! Highly recommended. read more

Made a passport appointment online - received a confirmation number and email. Arrived today only to be told they don't have a anyone on staff to accept passport applications. They don't have the appropriate staff even though the online system still allows you to make appointments. Be wary. read more

I hate having to deal with USPS employees and this courier service in general bc there is never anything good to say and it's always guaranteed that they will be rude and dismissive!! As expected, at the USPS located at: 1270 S Alfred St, Los Angeles, CA 90035 the staff members were extremely rude and unwilling to help at all. I was trying to use their self service machine but ran into an issue (as expected). When I asked for assistance, the lady said she can't help me bc they closed and that I would have to stand in line if I needed help. The line was out the door and the lady walked away upset as I did something wrong. read more

US Post Office - Post Offices Near Me - Los Angeles, California

This location, has great customer service; the ladies at the windows, are very helpful.

Worst attitude at the his location. No customer service just attitude. Simple question you get attitude.

1. For those of you who are unaware as to why the mailbox outside is locked after hours, it is due to people were stealing the mail so they had to lock it for our safety. 2. Do not ever use the blue recycle bin if you do not want your personal information exposed. The blue bin is supposed to be a locked key cover and then you drop it in there and it gets shredded. NOT!!! I have complained about this several times for several years, however they do not care. To this date nothing has been done about it! I started putting the lid behind the bucket so people will see it is not secure! You locked the mailbox on the outside but you don't lock the recycle bin in the inside what sense does that make! 3. The kiosk is constantly unavailable for use. 4. The clock on the wall has not been changed with time for years. i.e. It is 3:00pm everyday, all day! 5. If you try to call you do not get anyone on the phone. They do not answer. 6. There is not enough staff working the windows. I guess that's why they are severely hiring. But, it was like that before they started accepting applications. 7. The supervisor Faith needs to come back! The new supervisor is Mr. Harris for those that do not know. He seems like he would not want to be bothered. I could be wrong but when I first met him that's the impression I perceived. 8. Remember, they close the post office on Pico and Beverly Glen this is why Alfred is very crowded. God forbid if they close the Alfred Post Office then we will really have to travel. I know I like convenience! 9. Other locations: Beverly Hills, Culver City, Washington and La Brea, The Grove, Beverly Blvd. (East of Fairfax) and Century City Mall. Yes, Century City Mall has a Post Office. And, # 10. Hopefully Alfred will get it together! read more

One of the better USPS offices in the area. There's generally a worker in the lobby who will either take your package or let you know if you need to stand in line. Parking is usually good but you have to go back to Pico to leave the area. read more

Thank goodness for Mary at the USPS location! I accidentally put an old address on a purchase and the USPS main line was unable to assist. The seller was also unable to change the address on their end. I tracked the package to the local USPS store location and I called them. Mary was able to help me over the phone by taking down the information, contacting the carrier to retrieve the package, and printing out the revised address! Thank you so much! read more

Expect to wait at least half an hour. This is the most poorly staffed USPS location I've ever attended

We booked a passport appointment about a month ago. We even got a confirmation email 2 days before. Saw all the reviews about how the agent isn't here and hoped it wouldn't be the case for us, but it's true. There were signs posted when we walked in and the clerk confirmed it. She did give us alternatives for walk ins but they were far away. Both my wife and I had to skip a day of work for nothing! read more

Tiffany who was working here yesterday afternoon is rude for no reason at all. I came in here at 12:45 pm to get a copy of my receipt because I lost the tracking number and right away her tone, manner, everything was treating me like I was stupid. Tiffany rushed me as well, told me to get out of line until I found my purchase date and said Next! Before I even moved. They should not let people like this work in customer service. I'm taking this to management as well. Been coming here for years she is the worst yet! read more

Today was my first visit to the US Post Office and I was oimpressed of how quickly the service was. There was a line of 3 people in front of me and it took me less than 2 min to wait. You could see people gong in and out fast. Wanda at the drop off desk gave me an amazingly friendly service and also an explanation of how the system works so I could pick up the box I need. There is also an automated machine ( if you plan on paying with a credit card ) that generates the labels for your shipping so you won't need to do the lines. The place was pretty busy but everything was moving fast. Everyone was patience and in a good mood today. read more

We made our passport appointment within 3 weeks in advance; when we get to the window the lady told us that the person I charge left and we need to go to the airport to have the passport. We spoke with the manager and she gave us 3 different stories with no solution. Just avoid coming in here for your passport, they don't care if you have an appointment. read more

WATCH OUT pulling into this lot (heading north from Pico). The curb is improperly marked and hitting it will blow-out your front right tire! It is flat tire city! The curb gets driven over so often it is actually grey from people's tires hitting it! It happened to me - while I was waiting for AAA to come and change my tire, two other customers approached me and said it had happened to them before too. The AAA guy told me it is a constant issue - they are continually called to this lot to replace blown-out front right tires from the curb. I reported it to the manager (the curb needed to be repainted so people wouldn't hit it), he said I shouldn't drive over curbs. Jerk. I have seen at least a half dozen blown out tires here and I don't even stop here regularly. ALSO when leaving - DON'T TURN RIGHT into the residential neighborhood - you will get a TICKET. LAPD motorcycle cops make it a regular stake out (sitting about a block north of the post office) just waiting to write tickets if you missed the previously not-so-obvious "no right turn sign" (although they have recently added a larger sign directly across from the driveway's exit). Nightmare. read more

US Post Office - Curb grey from people hitting it turning into USPS lot here - Post Offices Near Me - Los Angeles, California

As the neighborhood post office, this location is very convenient for me. The pros: -free and easy parking (except right before closing, parking lot gets full) -nice and friendly staff that's very helpful -opened until 5. The cons: -they're super understaffed, so there is always a wait -they're having lots of maintenance done, so they're closed for unexpected amount of times. -in terms of passport, they only process from 11-2, so make sure you get there on time. Also, most likely they wont have passport service on thursdays since they're usually understaffed that day. read more

There is a very rude, older lady who works there that seems to be offended that she actually has to do her job. She YELLED at me because I came to the mail pick-up door (as I have a PO Box) which is different than the regular service windows. She also screamed and cursed for NO reason. I have NO idea why she feels that it is ok to behave that way in her place of work but clearly there is no oversight or management that cares because EVERYONE saw and heard the exchange and NO ONE came to rectify the situation. Talk about entitlement? Ugh. read more

Ridiculous customer service. People here talk to you with no respect and they act offended for actually needing to do their job. Need to speak with the manager to file a complaint. It's is appalling. read more

Bad attitudes and lazy. Scolded me for going up to an available worker because she wasn't ready and "didn't call my name". Once ready I was told to write my return address so they made me get out of line for that! Waited in line again...then was told I had to write out my own shipping labels. This person could have easily did this for me but chose not to. Left with my packages. Never again. read more

Dear US Post Office. Please don't lose my mail. Long long line at 6:45pm when closing time is 7pm. And with only two workers working at that time, it's slow going. Got a note in my box that they were holding a letter for me there, but it was nowhere to be found; and she wanted to close at 7pm - so after looking for ~5 minutes, she came back and took my number (I haven't been called for a week). And I asked if I shoudl come back and have them look again - the answer was yes. Overall, not the best experience. read more

I now can't even count the amount of misdelivered packages that has come out of this post office. I just lost $600 because these jackasses delivered my box to another apartment. I've ordered pickups and boxes have disappeared, they just deliver to any apartment on my street. They don't even look at the addresses anymore. It's obvious they couldn't even care less about their job. I lose one package a month on average coming out of this post office. Absolutely ridiculous! And I have no recourse. read more

rude and unhelpful staff. Completely ignored me to the point where I left and went to fedex.

I mailed a package on Saturday from a Los Angeles post office, addressed to a relative in New Jersey. I was told it would arrive yesterday (Monday). It's not there and, according to the tracking number, it's now in Honolulu. Sadly, this is not surprising. This is why people don't like to use USPS. It's broken. I paid for priority mail, not a trip to Hawaii and no idea when or if it would reach the correct destination. I want my money back so I can invest it in UPS. read more

The women that work here are so rude. It's absolutely ridiculous how cranky these women are ALL THE TIME. Especially one of the clerks by the name of ALEXIS. My god every time I've gone into that place, she is always in a bad mood. Like, why?! If you don't like your job, get a new one. Before you can even get to her window, she's already rolling her eyes at you. She hates helping people, she talks very aggressively and tries to make it like your "dumb" just because you asked a simple question. This is by far the worst post office I've been to. read more

Horrible Experience! I made an appointment a month n half ago for my kids passports just for to be canceled the day of. An actual waste because me and my partner lost a day of work my kids a day of school. All because something about their employees. That is not my problem at all, get your things together. Now I have to make a whole new appointment which they should have done since it's their fault not mine. Unacceptable! read more