I have been frequenting this post office since I was a child. I have always had a decent experience. This time, we came for passport services for our child & we were WALKING OUT before our actual appointment time. Came in 10-12 minutes before our appointment, we were greeted & walked right into the office. Ms. Ida (pronounced ee- da) was an absolute gem! She is hilarious & efficient. We had all our documents in order beforehand. Both parents have to be present along with the minor. I feel like if you come prepared, you'll be just fine. Expecting other adults to hold your hand through the process & getting frustrated at them for your lack of understanding is unfair. They are very kind & helpful but please understand you are not the only customer there. We paid via debit at the counter & Shiekh was also very pleasant. Overall 12/10 experience! read more

After driving like I was in Grand Theft Auto, I finally arrived at the post office at 5:57pm and tried my hardest to park the massive minivan my boyfriend rented. As a petite woman who's 5'2", this was a bit of a challenge, and I didn't even pull all the way into the teeny, tiny parking space because I didn't want to scrape the car on my left or the concrete pole on the right that I was wedged between. I raced to the doors right as they were about to lock them and caught my breath. One more guy made it behind me. The line was long and going all the way out into the lobby, and even though there were only 2 postal clerks behind the counter, the line was moving fast. The clerk who helped me was a friendly lady whose name I don't recall. She may have been wearing a name tag, but I forgot to check. She asked for my tracking number and ID, then went back to retrieve my package. She came out a moment later, I signed for it, then bid everyone goodnight and happy holidays. In and out in under 20 minutes! I was surprised at how patient and friendly both clerks appeared to be, considering the long, holiday line. I'm sure it will only get crazier and crazier leading up to Hanukkah and Christmas, so try to get there sooner than later, and give yourself ample time to beat the traffic and navigate their small ass parking lot. Don't be like me - I mean, "someone who isn't me" - driving in the bus lanes and speeding to get there! Happy holidays and happy new year!! read more

US Post Office - Special delivery from Santa-mom! - Post Offices Near Me - Los Angeles, California

The employees at the service area were friendly and efficient. However, the woman who handles the passports clearly hates her job. She was rude, menacing and kept racing her voice and making us feel uncomfortable for even asking questions. She shouldn't be there and it looks like she's had several complaints in the past. I would highly recommend you to go elsewhere for your passport needs and not have your day ruined by someone who is clearly unhappy. read more

Please do not come here for passport services - we are now back for the third time trying to get a passport for our daughter because we keep receiving conflicting information. The two women that work the passport department are incredibly rude and disrespectful with the worst attitudes. Also although the USPS site says their walk in hours for passports go until 3pm - they do not honor that and cut off walk ins at 11am. read more

I feel bad for the workers here, they do not seem like they want to be there and the attitude was on a low level I've never experienced. Maybe it was a Friday afternoon and it was a tough week, but I've had much more positive customer support at the DMV. Came for passport services for 2 kids and had the most stressful experience with an unsympathetic worker. Got the task done and passport request submitted. At least the customers in line there were friendly. read more

I've not been to the post office, well I can't remember, maybe 10 years ago? The post office is across the street from my home. Here I am with two parcels to send to my sister and GF. I did package them myself. But there's so many different postal rates!?! I just jumped in line and decided to figure it out when it was my turn. Roemy was the only postal clerk, so it took a bit of time. When it was my turn, he explained my options. I borrowed his sharpie and addressed my packages and jumped back in the line. No problem. I now know the differences of Priority overnight, 1-3 air, and ground. All good! read more

Mailing a postcard in Los Angeles, California... After I found an appropriate postcard with a picture of the Southern California coastline at CVS in the Palms area, I addressed and stamped the card right away. I wrote a short note to my friend in Germany. It will take a while to get to its destination, but it's fun to send and receive old school "happy mail"! According to GPS, the closest post office was this one on Motor Avenue. I was really happy to find a free, covered parking structure attached to the post office building. I walked in and saw a short line of customers. I just dropped the card into the slot and went on my way! How efficient is that? Thanks to the US Postal Service for being reliable and trustworthy! read more

See all

This post office does new passports--my mom in her senior years applied for the first time. The process was in a separate office and very accommodating for my mom's age and disability, which was a relief. Shout out to Ms. C for her kindness, knowledgeability, and accommodation. We won't soon forget it! And to the staff at the front for their infinite patience and great service. For passport service please note: Make an appointment online in advance. They don't take credit cards for payment, but they do take debit cards and Apple Pay. Be ready. read more

Very nice people also helpful and patient to help people always when I forgot my PO box keys they helped me totally

This experience really clarified one thing for me: the USPS might need a full reset. The atmosphere felt like purgatory. Low energy, hostile, and borderline surreal. I genuinely started to wonder if the employees were okay. It wasn't just the unhelpful service or the curt attitude, it was the heavy, unbothered vibe of people who seem either overmedicated or completely defeated. We've all had off days, but this felt systemic. Maybe they're burnt out. Maybe they need support. But either way, something is seriously broken here. read more

My family had our passports done here by Ms. Campbell. She was really amazing! She was incredibly thorough and professional and very sweet. She took care of everything and we were in and out very quickly once we got into her office. We appreciate her! read more

Review is for passport photos. DO NOT take passport photos here!! They took a terrible quality photo of me and when I asked that they fix it, they just said "we can't keep taking more photos" and rushed me out. And this is after they had spent an inordinate amount of time attending to two customers who went ahead of me, so I don't know why they were not extending the same courtesy to me. The photo is very clearly not compliant with the passport photo requirements - it's blurry and has shadows in the background. I'm going to have to go elsewhere to get these retaken. Total waste of time and money. read more

No way to drop off a prepaid package after hours! Website says the lobby is open until 10pm, but NOPE. Now there's a freaking keypad out front and you need a code to enter. How to get a code? No idea. USPS if you're going to pull this nonsense, at least put a secure package drop out front. read more

Despicable! What an embarrassment of an operation. One person behind the desk. He disappears twice, 10m each time, to check on the whereabouts of someone's mail. People walk out. The line builds up. No one cares. 10 more minutes creep by. Half hour just to get served. read more

I know the post office industry is struggling, but these offices need to be improved greatly. They're never fully occupied. There's always a long line. There's three booths and only two people working them. I've never seen three staff members work at all three desks. There's always homeless hanging outside and no security. This office needs major improvement. read more

This review is for the passport services, as that was what I came for. Making an appointment through the USPS website was okay, and there is a small line that runs parallel to the post office line, easy to mistake one for the other. Thankfully it wasn't too busy but there are no chairs or waiting area. However, I want to compliment the employee who runs the passport office. Mary is helpful, efficient, and shows amazing customer service. She is friendly, and even when I didn't have everything correct and ready, she was patient with me. The office also does photos, and she is very quick to get those taken care of. I saw her helping a family ahead of the line and she even went out of her way to try and entertain a fussy toddler who was getting upset at being stuck in a stroller for so long. It is heartening to see someone be genuinely happy at helping others in their job. I would trust her with any passport services. read more

Been coming to this post office for years and I feel they have improved! Staff seems more efficient now than before, which means line goes faster. I used to avoid this post office but now I'm more inclined to come here A good size indoor parking right next to the entrance is another good reason -- makes it easy when you have lots of packages. Also there's a UPS store a few steps away so you can take care of all your shipping needs at once. read more

US Post Office - Spacious parking structure right outside - Post Offices Near Me - Los Angeles, California

Mail stolen again from our Apartment complex. This office gave the master key to a thief and we get robbed once a month. (See my review from 1 month ago..and the one in August) Its been happening for 2 years. Happened again today. Made reports to the post office general inspector, postmaster general, this local branch. Nothing is being done. read more

How did I know know of this location? Easy parking and friendly service. Noticed they are well stocked on packaging supplies and cards, which is nice for on-the-go gift mailing. There were almost no line, I'll take a 5min wait over the super busy at least 20min wait line at the Sepulveda location. This is my go to post office from now on! read more

Louis DeJoy ruined the USPS, but there are still some employees who care. Went to the Post Office late on a Saturday to speak to someone in person, as there has been NO MAIL delivered to my apartment building since Wednesday. The woman at the counter, Lakisha, explained that they were short staffed on carriers and were doing their best to get the mail out. She did help me track down my two missing packages, which should have been delivered days before. It took her some time to find them, but she persisted. SHOUT OUT to Lakisha!! What a special person! I wish more USPS employees were that customer service oriented. She really helped restore my faith that the USPS isn't totally lost. Hopefully things will turn around once DeJoy is kicked out! read more

I am so unhappy with the United States postal office that they would allow a manager who is so unprofessional to run this office. The excuses that I received from this manager after she finally called me ... after two weeks of me going into the facility asking for her and four times was told she was there, but could not come out from the back because she was too busy I still am not receiving my mail.!! What is going on with United States Postal Service at this location, I have lived in Los Angeles for over 50 years and I have never once had a problem like this at any postal office. I truly believe that the people behind the desk there are part of some gang or cult. They are so rude and nasty and I will never go to this location again, and I will proceed to complain about the people that work at this location until something has been done, one woman named Leticia that works behind the counter told me I think you need to lay off the vodka... First of all, I do not drink alcohol and second of all how dare an employee say that to a customer from any store and if this manager does not do some thing about that I don't know what is wrong with United States Postal Service That they will hire anyone There is something called an etiquette class, and I think every female employee at this location should take that class at least three times! I have mentioned to my neighbors about my problems at this post office, and was told they received the same kind of reaction and they purposely do not go there! The workers at this location are slow and lazy and condescending and everyone should know what a horrible post office this is.! read more

I went to the post office for the first time. I needed passport service. I was actually impressed how great that was. I have been to another location for passport service before. Although I had an appointment, the stuff who was supposed to assist me was out for lunch. People who also had appointments after me were also waiting for the stuff coming back. We ended up waiting for 40min. One guy left because the wait was too long. Because of my past experience, I was not expecting good services at U.S postal office. Merri is the one who assisted me at the location on Motor Ave. She is so nice, polite, and quick. I was there for 5min and left. read more

Fast, friendly service at Mar Vista Post Office which staffed by knowledgeable service personnel. Their is plenty of off street available parking at this location. read more

US Post Office - Post Offices Near Me - Los Angeles, California

Worst Post Office Ever. Packages always mark delivered and nothing delivered. Especially when you know it's a lie. Just want to know where are those undelivered packages marked delivered goes to. read more

Ridiculously rude attitude, specially the lady sitting on the left window, demanding as if you owe her money. Avoid her.

Worst post office I have experienced. Put mail on hold two weeks prior to when I needed it to start. The mail would be held some days and not others so I was still receiving mail while on vacation. They told me maybe all their carriers didn't 'know' to hold it. Then when I went to pick up mail within the 10 days after the hold was over (as they tell you to do), I was told that the mail was not there for me. That they were out delivering it. I have tons of missing mail that I know came in through informed delivery but which I never got. The people working there tend to be rude and like you are bothering them when you ask questions. Terrible terrible experience dealing with them and I am reporting them for being basically incompetent. And they never pick up their phone either. read more

When not just one, but two envelopes posted here NEVER arrive at their destination, not even 60 days apart, Something is NOT right. AVOID! Do NOT post Any item without a tracking # here, as it will NOT be delivered!! Especially Anything being sent beyond California - You have been warned! Pre-addressed payment envelope to AT&T (in Illinois) with black printing "AT&T" one inch high on front of envelope ... Never received ... over 2 months now ... missing! Not a package, so no tracking # BUT ... Where IS it? It has to be Somewhere ... with my check still inside? - dealing with my bank as well as customer service reps, many calls, much time, incurring late fees ... Not at all 'fun'! You can fill out and submit a report at missingmail.usps.com but ... don't get your hopes up. Customer Service representative there, Ms Ida H. Campbell, could only 'explain': "those sorting machines ...(sigh)" Really!?? Machines are getting the blame? That is NOT a reason, but a poor excuse! Properly addressed and stamped mail being delivered in a timely manner is what we, as customers, expect from the USPS! It is your JOB (and postage stamps now up to .73 cents! Kiss your envelope and money Good-bye!) This is a small location, with never more than TWO clerks and usually a line. Do like the covered parking, but with ... asbestos falling from the ceiling?! for Years now ... Yikes! I've used this station for over 20 years, but NO more! NOT reliable to Do Their Job - properly handle and Deliver the Mail! read more

I do not expect much from any post office but this one takes the cake in how rude the employees are and how poorly run this place is. Avoid it if you can! read more

odd little station and the clerks get testy with you. They are not friendly at all. also, they are frequently out of the express mail supplies like boxes and envelopes. i'm not sure I trust leaving a package on the counter by the automated stamp vending machine. seems sort of unsecure with pac just piling up. read more

Incompetent people here! Godawful service. I understand it's the USPS and you can't really expect exceptional service but MY GOD. EXCEPT WHITNEY. She was great! read more

An exceptionally terrible experience. Dropped off three packages and conveniently only two were scanned in. The package with the highest value was not and now two weeks later my customer has canceled their order due to not having received the shipment and I have lost sales. This USPS branch provided me with zero help and claimed that I never dropped it off. I asked if I could speak to the branch manager and review the video surveillance of me clearly dropping off THREE packages. They will not help you at all nor will they even try to find the package. Based off of the other reviews on this branch I'm convinced the employees are pilfering through packages and taking what the want. Will be reporting this branch. Please save yourself a headache and lost income by never going to this branch. read more

It was a fast process even though there was only one worker. Lakeisha was nice and helped me out quickly.

Unbelievably bad service. Hours posted for full service are until 6- see attached photo. Paid for overnight shipping of passports and the package never arrived. I have never had this issue. The agent on the phone said she couldn't help me. Friends lost over $2000 of flights. I went to the office to address the issue. Doors locked at arrival at 5:00 PM. They saw me knocking and ignored me. Horrible service, I will be returning and posting the name of the agent who made this situation a reality read more

US Post Office - Post Offices Near Me - Los Angeles, California

As the Duke, I hereby decree that this is my local post office, and I only go here because it's my local post office. It's not much of a decree, I know, but I really have nothing nice to say. I can understand the limited hour for walk-up window service, but to limit the hours of the lobby, the postal scale, and supplies --- geesh! Ridiculous! Life happens 24x7x365, and when you work a normal job, you have to have extended hours to the lobby! read more

US Post Office - Loaded, but place your package on the stack and maybe we will get to it. - Post Offices Near Me - Los Angeles, California

Avoid this post office if you can as it's easily one of the most poorly run/managed branches in Los Angeles. I stopped by today to check the status on a missing package, only to find the place empty. There was literally no one working there. EMPTY. I was finally able to speak with one of the backroom workers that stated that all of their tellers no showed. That's the kind of professionalism working here. Go to Mar Vista, West LA, or Culver City instead of this joke of a workplace. read more

US Post Office - NO ONE WORKING! - Post Offices Near Me - Los Angeles, California

My experience here has never been problematic. The people who work the front are very friendly and do the best they can to help with the resources they have access to. I am typically in and out without any issues. read more

So, let me get right down to it. I'm simply reviewing this location for what happens while I'm there. I'm not looking at how they deliver my mail, whether they deliver at all, or anything else this post office does. I'm just talking about going into the physical location to mail or pick something up. First, I've never had any issues with the people at the counter. There are two women who are regularly there and they're always very nice and accommodating toward me. I've come in several time through the years and they always remember me and ask me questions and seem to take an interest in repeat customers. Second, it's a post office. A bureaucratic organization that is the butt of many jokes. Lower your expectations and then you'll be pleasantly surprised. I don't expect it to move efficiently, I just need it to move decently. And that they do. I've been to other locations that barely move and the counter folks are so rude that you wish it didn't move so you wouldn't have this person. Third, the self-serve kiosks are usually available. I use them with ease and sometimes the lobby attendant floats around checking on them. Final Word: Better than many. read more

I live in a locked gated building. My mailbox is large + Locked. I track every package. The past few months Im missing packages that were "delivered in/at mailbox". Its now averaging to one a month. Funny how a package can travel across the country, arrive at this post office and the when it "out for delivery" and "delivered in/at mailbox" it VANISHES! 5/12/20 This last one vanished 7 min.s after it was placed in my locked mailbox. Im out my package and $$. From now on I will have delivery require my signature... read more

I've been a box renter of the same box for almost 30 (thirty) years and have had positive experiences with Palms Station staff except for over the past two years. There are three specific employees who have repeatedly spoken to me in quite condescending manners and one who mid-year this year 2021 caused a two-month delay in renewing my expired box rental. This same employee most recently became indignant toward me because I've forgotten to bring my box key with me on at least three visits over a period of time and she demanded that I pay for a new box lock (and keys) a week or so ago. This seemingly was done out of sheer spite as my box was NOT locked due to any non-payment; I just forgot to bring my key each time. Yesterday, I picked up my mail from my box and discovered a 6-month renewal notice to renew by 12/31/21. However, I'm still miffed about this employee's lack of courtesy over delaying my renewal from spring to summer of this year and the contempt shown me just last week about getting my mail out of my box. The second issue has been with an employee who answers the phone whenever I call to speak with the Box Department person on duty to check to see if mail is inside my box before going to the post office. Again, I have received snide remarks from this employee on many occasions. This person usually speaks to me in a derogatory fashion. The third person working the customer counter area who has been snide with me on at least two occasions is one who is addressed by his last name and "Mr." by the staff. (Note: not sure of this individual's last name; he reminds me of the record producer Chris Iverson.) Most recently he said something to me when I was upset about having to pay for the new box lock and key by making a completely disrespectful comment that could be heard by everyone in line and at the counter at the time this occurred. Finally, in late November and early December, 2020, I mailed a retirement greeting card to a friend in another area of Los Angeles with a $50 bill inside. She never received it. Also, In early December 2020, I mailed a Christmas card to a relative in Maryland who never received it. Both cards with cash were mailed inside the lobby of this post office. I learned a lesson then: do not ever send cash by mail. It should be noted that both of these occurrences were reported to the station manager at that time. I've observed several different station managers of this particular station over recent years. Hopefully the newly-appointed station manager can correct the poor customer service I've been receiving from the above mentioned employees. All other staff that I interact with at Palms Station have been courteous and respectful except the above mentioned three individuals (and an employee in early 2020 who pushed my shoulder with her finger as I was attempting to enter the station to get to my box to check on my mail one minute before closing time. That individual, a female, has not been observed in the customer service area since that incident. read more

Unhelpful, unprofessional and straight up rude. I had to go through the process of contacting USPS customer care after the woman at the counter told me, "You have a question about postage you bought at the kiosk? Nothing I can do about that." Going around the staff here was literally the only way to speak with a competent person (and USPS customer care was extremely helpful). Given the sheer number of specific complaints, I'm surprised this location has yet to see an overhaul in employees and/or management. Fingers crossed it happens soon. read more