Because in the month of March, I shipped two things the first item was a priority flat rate box to a town 30 miles away. They said it would be two days. It took 10 the second item was shipped from a company and somehow went to an old address and nobody can help me redirect it and for the last six days, it still says return and process. read more

This is a great post office (and so is my mailman "James".) The people go out of their way to help you. One manager even gave me her direct line to call with a tracking number i forgot to bring in, and she answered the phone after 5:00pm....and solved a problem. I rarely leave reviews, but reading negative ones I really felt some were unfair. Of course, mad customers are more likely to conjure up the energy to leave a negative review while happy customers don't think of it. read more

Ian was great, very useful and very polite. Thanks for the passports Ian, my mom really liked you!

I have lived at my current address for five years. Lately I have had business's contacting me saying that the mail they sent me which was very important mail had been returned to them with "invalid address" one was from the Railroad Retirement Board they have called me twice to verify my address which they stated is what they have and resent my most needed documents twice more and still they have been returned with "invalid address". I also have government program that subsides lost farm crops sent a check to me twice and it also has been returned "invalid address" they also had my correct address. I have contacted the post office on Vermont Street numerous times and trust me it does no good. The lady always tells me "She will talk to my mail carrier and call me back." She HAS NEVER called me back. I explained to her that she hasn't ever called me back and 6/20/25 I called again and told her my frustration of not getting my most needed documents and checks. Same song second verse I will call you back on Monday. No phone call! No one can tell me why my mailing address is "invalid". She even told me to "call my local post office!! I said I am talking to you right now you are my local post office. Duh!! One can no longer rely on our mail service and yet we are caught in the middle of still having to use the worthless mailing system. I mailed a payment on May 28, 2025, for $250 to a company that the post office box had been closed unknown to my knowledge. The post office said they would return my mail and didn't and I had to continually call the post office as they told me over and over again that my mail would be returned. It took over a month of me calling and telling them that my check must be lost she just kept telling me that they always return mail when a mailing PO Box has been closed. Phone calls take forever because they will not answer the phone and I let it ring one day for over 30 mintues before someone answered. Same woman who is of no help whatsoever. Another civil service employee that can't do their job. read more

I've been going to the main post office on 7th and Vermont for years. I've received top notch service everytime mailing packages and posting letters. The staff is courteous and efficient. We are fortunate to have such a great postal service in Lawrence. read more

This post office smells and has bad vibes. And one guy behind the counter thinks its really 'fun' that he gets to tell you what you can't do with your mail. He even told me once that I can't send mail a little bit bulky thru 1st class because that would require 'hand cancelling' and because it would be inconvenient. I've had mailed lost. etc., etc., read more

We went to walk in hours for passport service. There was quite a long line. We were very pleased and impressed with how quickly they worked through the line for passports while also attending to the mail customers. Melissa was exceptionally helpful and knowledgeable. Overall great experience read more

They always charge more for shipping than their online calculator. Lady always rounds 6 1/8th to 7 inches. These jerks forgot who they work for. read more

If you could do lower than 1 star, this would be the time. Not sure what's happening at the Lawrence, Kansas Post Office. Either they are losing mail or just not delivering. My daughter had sporadic mail with times receiving and times not since 2023 in dorm and now apartment. I mean what is going on. I have never had this many issues with missing mail. read more

Only one person working at the counter with fifteen people in line. Lady working at the counter gave the DMV worker from Zootopia a run for their money with how unbelievably slow she moves. I've never seen such a slow moving post office in my life, and I've been in post offices all over the country. They need some serious help at this location. There should be at least two counters open, if not three, in the middle of the day on a Monday. People are getting out of line and leaving it is moving so slow. Ridiculous. read more

This Post Office doesn't even earn 1 star! Delivery and Mail Pickup is HIGHLY undependable! if it wasn't for our regular delivery man George, no one else assigned to our route knows what the Hell they're doing nor do they care. I've spoken with the managers both in person and on the phone at least 3 times and we continue to get the same poor service! George should be in charge there! He knows how to get mail delivered read more

Nope, not another person downgrading a government service just because it's a government service. There's plenty of that on Yelp as it is. Two major problems with this location as I see it: 1) Sub-standard facility: the building and interior is in serious need of basic maintenance and care. When you come here for years seeing gaping holes in the ceiling from missing or unsecured acoustical tiles you get the message. The number of them with water stains makes you wonder about the condition of the ceiling--and this is in the area where the public is. Wonder what is over the top of our mail where you can't see? The counters and general working area looks untouched since the 70s. Compare and contrast this to the facility on 31st Street. Night and day. 1) Management: when you come here over and over again and there are mailing supplies that should be available and you can't get them you have ask what's going on. There are very good people working here with a lot of experience but I've never felt they were being supported properly. One look at the line at peak times and they are understaffed is all it took for me to get a stamps.com account and only come here when it required something I couldn't provide myself. As the main postal facility in the city, the service and front put on by this location needs help. It's that simple. read more

I've attempted to return packages now three different times. Tidat was my final straw when I was the only one in line, waited for 5 minutes in the line while Melissa made eye contact with me saying nothing. She then proceedes to tell me "It'll be awhile" with no explanation and a bit of an attitude. When I asked her how long she said 15 minutes. Would've been nice to know when I first got in line, wouldn't have waited. read more

I went it to this post office today expecting nothing could go wrong. When I got up to the counter, a clerk named Melissa Rice, tried to make me pay for a roll of tape that I had already paid for the other time I visited!!!She insisted that I paid again and would not check in my package without doing so. She asked for my receipt for a roll of tape I purchased about a month ago like I would have itAfter a prolonged argument I decided to be the bigger person and let it go. I told her she could keep the tape because I would not be paying a 2nd time. Good thing USPS is government owned because an incompetent worker such as her would not find a job anywhere else. read more

I've never had a bad experience here, I've been to renew my passport, and later on get a new passport, as well as buying stamps and other supplies and sending off mail. The building is a bit old but they can't necessarily help that, and I think that even gives it a bit of character. I definitely will continue coming here. read more

I love this post office on Vermont Street. It seems as if it's my second home! There is an amazing selection of greeting cards of all kinds! Yes, I'm aware of texts and email to send greetings, but if you are over 60 or very young, under 15, it's nice to get a card in the mail ! The postal workers are so friendly at the Vermont Street PO! They are very willing to answer questions, help you find info, help you put your mail on hold while you are traveling and help you renew your Passport or apply for a new one! They will even take your Passport photo. The clerk also made me aware of the economical cost of mailing books so the little people and friends are getting more books as surprises! Everyday you can send a surprise, it doesn't have to be a birthday. This PO has its own parking lot right by the door as well as street parking and a big mail drop on Kentucky Street, just around the corner! If you are in a hurry go to the Vermont Street PO, 645 Vermont St. The lines are usually short & fast, the clerks friendly & very helpful ! This is our favorite PO, also the closest to our home! The main Lawrence PO is very efficient & friendly also! Make someone happy, send a card or surprise today !! read more

Nice people work there. Worth the short walk for a smiling face behind the counter. Wish the shipping rates were cheaper, but what are you going to do about it? read more

The building is 50 years old and needs to be replaced. The roof always leaks and often it smells like mold in the building.