I came in here to drop off a package. It's really nice inside, big and lots of room. There's also a lady at a desk right up front that can help you with any questions. Super friendly staff, clean inside. Big parking lot. read more

US Post Office - Outside - Post Offices Near Me - Lancaster, California

See all

Service is excellent!!!! Thank you... First time visiting and this spot. Professional staff & very welcome & friendly. Clean as well. Highly recommended. read more

See all

It seems like every time I order a package they market delivered, but when I go to pick it up, it's nothing in my box I pay for a box yearly I still have to pick my mail up the next day Let me see if I can give them a zero stars read more

I can tell the Post Office is busy because the parking lot is full. Upon entering, there is a line but it went well. It didn't take forever to reach the counter. The employee named Crystal is accommodating. She asked what I needed and gave me prices. I am mailing important documents out of state and I wanted it to be certified. She did what needs to be done, asked the routine questions then collected my payment. It was a hassle free process. I left with a smile on my face. read more

See all

I mailed out important paperwork in a yellow envelope on December 27 2025 with the correct amount of stamps with my return and recipient address to Victorville. My recipient never received the envelope as of today and I never received a returned mail. This never happened to me ever in life while receiving and delivering mail or packages at any other post office. This specific post office is responsible for the hold and delay of my mail and is doing wrong doings! This is not right at all!! read more

All the staff members are very helpful! Love Jerry's positive attitude! Great service!

Horrible customer service they got the dumbest people working here I mailed a package and it got stopped cause a battery and I had to go to the location to pick it up and the guy at the counter actually said because he wasn't here that week that I sent the package he couldn't help me in tracking down my package wtf is that about no one wanted to help me they were rude to me completely unhelpful and at the end of it all they still didn't help me I actually had to tell the manager to calm down this place needs new management horrible representation of usps read more

Fair service. The employees do the Best they can for what Corporate offers I come here multiple times a month, and normally have little to no issues read more

US Post Office - Post Offices Near Me - Lancaster, California

See all

It had very fast service , the workers were very helpful . The value quality of work was awesome .

Was fast in and out this last visit. Every time I come here , the customer service changes. Either they're very helpful and friendly or they have an attitude or annoyed already before I got there and even though they still handle their job they do it with an attitude. read more

Great staff & service. The staff is helpful, efficient, and professional. They remember your name, if you are a regular.

It's 10 days before Christmas and there was a line in the lobby. Moved quickly, the 3 ladies at the desk were personable with everyone they helped and a man came out to assist with expediting. The service was courteous, they knew what they were doing. Efficient and respectful.. and unlike the smaller US Post Office on 50th West in Quartz Hill (much closer to my home), everyone here was professional, dressed appropriately AND wearing masks. The other location seems to be a bit rogue.. This was worth the drive. read more

I've just gotta say, lovely Every time I've been here it's been a very nice experience. We got there today before 5pm and there was zero line. I'll attach a few pics for pricing and stuff. Enjoy read more

See all

I went to the Lancaster post office and Crystal was beyond helpful and kind , I was treated so kindly as was everyone there ,Yes it is busy as its Christmas time so being patient is needed as they are assuring the package are handled correctly ,we must remember we want our packages to arrive safe so we must be understanding and enjoy the great customer service you will receive here , I truly hope that everyone thaes a look at Crystal to see what true outstanding customer service looks like . read more

Extremely rude customer service and my packages were labeled wrong and shipped to the wrong addresses even after I made it clear which item was in which box. The male worker was speaking to me as if I am dumb. Worst experience I've ever had. Tried calling and they never picked up. If you don't like where you work just get a new job ? read more

Every front desk lady got that I don't wanna help you look on their face and have attitudes. The one side women was very helpful she's the best one there. read more

The employees here really hate their job & it shows!!! Every time I come in here I'm really sorry I did. Employees aren't helpful at all. My most recent experience; I came in at 5:15 PM because I too have a job! The white guy at the register wouldn't take the box because it wouldn't scan my pre-printed label. I asked can you type in the numbers and he says "we don't do that". I'm thinking really, what did you'all do before scanners. I called customer service on the phone and they said "YES" they will type in the number if the scanner doesn't read it. I rush to the post office after work to get this thing shipped out just to be denied due to a lazy worker. Next time I'll have to ask for a supervisor, I'll update my post with the results. read more

I went in just 4 minutes before closing on a Tuesday. There was only one other person in line in front of me. The young lady clerk at the counter was very professional, helpful and friendly. I have no hesitation to visit this US post office again. It's usually a better experience than other Post Office locations in the area. read more

I had an urgent mail and needed regional box b and forgot that I needed to order them online. I went to this USPS and Latisha helped me get some boxes. She was nice, swift and extremely helpful. She deserves a raise. read more

Worst place ever first time coming and it seemed like the lady didnt want to look for my order that said it was delivered to the post office and when i gave the tracking number and went to go looking for it saying it's not here insufficient address when I had no problem before the one time the order was over $100 she told me it's not here like what the heck and when i asked where else to go to look for it ... she said "idk" when the order said to go to the local uspsd -____- she is to old to be working she needs to retire but then again maybe she needs to money read more

Shame on someone who works there. I dropped off my prepaid items next to the cashier and she literally had no regard for my items. She grabbed one of my items and she threw it over her shoulder and missed the bin. She didn't bother To pick it up until I made her well aware that she threw the envelope and it was on the ground behind her.She just rolled her eyes!! Wooooow!!!!! read more

they never answer phone call customer service is very bad please don't go with them i told you other wise so cry to the other place post office there is so bad they drop my very important document in some body else house and they don't want to take care if you are in them hand I'm sorry for you read more

Received excellent, personable service while setting up a PO box. Agent was kind and informative, and went the extra mile to make sure I was clear about next steps and how to use the box before I left. Line was a little long but it moved much more quickly than I expected. I do think there should be more education online and in store about how to make labels online and drop off the packages using USPS dropoff box, because that tends to make up the bulk of the customer service line. read more

Wish I could give zero. Put a package in my mailbox that I can't get out of my mailbox because they are too stupid to know that when the close the mailbox door again the small door i have to open is not big enough to get the package out! It's an LP so going to be out there overnight in community mailbox with temperatures expected below freezing so record is going to warp. Of course, they are not going to recompense me for the damage as it was sent " media mail" so I am out of pocket yet again. ( not the first time I have had problems with the post office as packages that were marked " delivered in mailbox " were never there and so far I am out a couple hundred dollars) How is the post office still in business??? read more

Black female employee working the front on the morning of 09/26/2017 was very rude and abrupt with me. I told her that I was inexperienced at package shipping process and instead of being an exemplary & helpful employee, she chose to be apathetic & ill-mannered. This definitely has me feeling indignant & uncomfortable. I wish I knew her by name because her shitty customer service definitely deserves to be put on blast. I tried to call in to file a complaint but could not get a direct line of connection to this particular U.S. Postal branch. This brings me to why i'm giving them 3 Stars. The female employee working opposite of her was MUCH MORE supportive & empathetic. I also do not know her name but the black female employee could learn a thing or two from her on how to be a serviceable employee. This 3 Stars goes to the other female employee working the front counter. She saved me from giving this branch 0 stars. read more

I've dealt with a couple of other employees, but I usually end up having Del (possibly from West Asia) as a cashier. While she has professional customer service skills - if she ever really says anything - she lacks a sense of urgency when handling packages. I'll be at her station for at least triple the amount of time I should be there, and I say this with no exaggeration whatsoever. It's not a matter of her being older in age or me being in a rush. She simply takes her sweet time inputting information. There is no reason it should take me almost 15 minutes to mail a box that is properly packaged and up to par with USPS' standards. read more

I don't understand why there is a phone number for this place... or any office beside the one on 50th. No one answers. Ever. Most of the people here are super rude. They make you feel dumb if you don't understand something. They act like you've committed a serious crime if you decide to ship something FC and haven't written the address on the box. And god forbid you have a legit question about shipping. I just don't understand how life could really be so miserable behind the counter that they need to be rude to the people who come in. Some things about shipping are tricky. No one teaching you the intricacies like how priority works, or regional rate, or weight limit, or how to pay for certain things. And it's not easy to find some answers online sometimes. I ship often because I sell online, and goodness these people have made me want to quit multiple times. It's not worth the extra cash if I have to be treated this way. The ONLY nice person here is someone named Ileana or something along those lines. Her name definitely starts with an i. She's helpful, kind, and even gave me tape one time!!! She's the only reason this office has any starts. The others employees should really take a page from her book. Please stop treating nice people like crap. It's hurtful, and ruins my day. I didn't nothing to deserve your cruel looks and judgmental words. read more

This US Post Office has the worst customer service recovery EVER! Employee Neather was very unprofessional! After speaking to customer service and Neather within 2 business days, my issue still wasn't resolved. As a whole, they deserve 1 star. This has left me disgusted. read more

My mail has been ripped off by local post office on 93539 when I picked up yesterday. This is 3rd year and 3rd time during holiday season. The 1st time was in 2018, my greeting card had been opened and money inside was gone. When I complained to post office, I was treated like a ball kicked around for months and no result at the end. Used up energy and efforts and got back were angry, disappoint and helpless. 2nd time was 2019 holiday season as well. This is 3rd time happened in same way. Since I found a damage envelope, I showed to a staff there, she said its a machine. I disagree in my mind. Why every time this happened during holiday season? Why every time it's happened with greeting cards? I called post office Call Center, they pass the message to local office. The lady called me this morning and told me to call Postal Inspect for formal complain. I did. Then I was told it's not right dept. I should call OIG Office Inspect General. When I asked agent of his name for reference, he put me on hold never come back. I spent whole day just on the phone to find right person to complain but it seems I went back the whole process in 2018. Waste all the time and energy to get myself sad and frustrated again. I want to close the box but I have had this box for about 3 decades, it is hard for all the long term connection. Please help! Any advise will be really appreciated! read more

I am a fashion designer based in Los Angeles and i ship clothes and fabrics to clients. I went to another shipping company and they quotes me $600 to ship the package! I was so shocked. So I decided to come here and give it a try. Guess what? I paid $100 to ship a large box to Philippines and that's worth the money. They have a huge parking space! The line is long but they work fast so that's ok. It's big inside and they have tables so you can pack your stuff here too. Thank you to Christine for assisting me. She's very polite and kind. I will definitely come back here again! read more

I purchased a package through Amazon. The delivery date was set for yesterday, a Saturday before 8pm.....well it showed they claim to have tried to deliver around 3pm but nobody was home. Lied!!!!! Nobody tried to deliver we were home all day, I was painting the living room with the front door WIDE OPEN!!! Funny we received other packages but from this lazy postal worker who didn't want to bother nothing. I tried to phone to have the package redelivered today only to have the automated system hang up on me. No wonder the postal service is going out of business. I can't stand them and will use anything but them. read more

US Post Office - I was home with the front door wide open, they NEVER tried to deliver. - Post Offices Near Me - Lancaster, California

my mail service has been horrible I have had late notices multiple times because I had not initial bills in the mail, this is the worse service I have ever experienced. I have tried to call in the wait time is over an hour and a half. read more

This review is for the passport service only... I have never experienced such awful customer service in my entire life. If you need a passport, please take the extra time to drive down to Santa Clarita or the SFV to get it done there. The passport office at the Lancaster post office is run by a tyrant lady who just doesn't give a damn because she has the monopoly on passport processing for the whole A.V. This is the only place in the entire valley where you can submit your passport application. In this day and age you should be able to submit your application and photos online, but that's another matter... The service at this passport office in Lancaster is the absolute worst of the worst. The average experience goes something like this... 1. Wait in line. 2. Wait in line some more. 3. Get to the front of the line. 4. Get punched in the face by the tyrant lady and get sent to the back of the line again. 5. Wait in line. 6. Wait in line some more. 7. Get to the front of the line. 8. Get kicked in the nads. 9. "Sorry, we're closed now, but please come back tomorrow to be treated like garbage all over again." 10. Repeat. You think I'm joking? read more

Worst post office I needed help shipping something and the African American female was extremely rude this isn't the first time either there are two African American females there and both are very unhelpful and rude people like them don't deserve a job where they are paid to help people ship things out. read more

I arrived not even 10 minutes before closing, and I was treated with respect by the woman who helped me and got through the process of sending a registered mail without an issue. Thank you. read more

Year after year, I'm amazed that this location doesn't have much staff change in its entirety. ONLY good thing this place got going is the self-service machines. This is my opinion after coming here on and off for years: Don't expect the worker there to help you or be nice to you, because they are awful. Manager has some awful manners too. Idk why but they act with such a superiority attitude, but they do. Oh, and treat you like an idiot too. So if you want friendlier service go anywhere but here. The one on the Blvd is tiny but they are nice. In Rosamond too. read more

Always dread going here and I have no choice. If they delivered mail to my house I wouldn't have to have a PO Box here. All of the employees have nasty attitudes and show no respect to the public at all. They do not care about you mail or packages, regardless of its importance to you. They hate their jobs and it shows on their face and the way they speak to you. If you dread working with the public, find a new job! Avoid this location on a Monday, if possible, that is when their attitudes are the worst because "it's busy". Yes employees, places tend to get busy at peak times. Don't work with the public if you can not handle stress and human interactions. read more

I have been using this post office quite a bit lately sending out packages and I have had nothing but great service. Yeah sometimes the lines are a little long but they do work rather quickly. Cheri has gone out of her way to recommend cheaper shipping options for me when sending out lots of boxes. I just appreciate everything they do to help even if it's not exactly where they would like to be. It's always clean and they keep the flat rate boxes stocked up well. It's efficient enough for my needs. read more

US Post Office - What fun this was. - Post Offices Near Me - Lancaster, California

Cheri at this location is the reason I avoid going to this post office. Always has an attitude and always acts like she's doing you a favor. I really don't understand the attitude. Going to start having myself and my friends go elsewhere to get better service. Even if it means driving farther. read more

Service at this location is most often sub par Notmally, I choose to only deal with the stamp machine. Tonight, the machine didn't work. I purchased stamps and received a receipt. However, I received no stamps. I then tried to obtain assostamce and no body responded. We did hear employees talking behind closed doors and post boxes. One snapped with attitude "were closed". As I said. Terrible service. read more