There's at least one mail man here who just does not want to work. Lies about delivering things when we have cameras showing he just drives away without walking over to put anything down. Puts packages on dirt road when the mailbox is right there. They gave us a notice saying we have things blocking the mailbox when there's just the neighbors trash can there, and he just doesn't want to drive around it (the road is wide enough for 2 cars to drive side by side, nobody has an issue with the trash can) This mailman has caused us to miss important mails not only once or twice. If you want to sit around and not work there's plenty other jobs you can do besides delivering mail. read more

It's the local post office and it's cool and it's nice. The only problem is that the entry and the PO Box section smell like piss and it's disgusting to be quite honest with you because the people doing it are disgusting and the people maintaining display and not doing a great job unfortunately because it smells like piss clean it up, please read more

The lady behind the desks pretending to help people is the biggest hypocrite you'll ever see I forgot my mask and was asking for a disposal one she did nothing but give me attitude as her mask was down beneath her mouth yelling at me to put a mask on the customer service here it was 430 to close for me to be able to go home and get a mask and come back luckily somebody came in and let me have one from their car I will be making a formal complaint to her boss I would never come here or use this service if it was a Choice our mailbox got broken into and now they don't deliver the mail and it could take up to three months for them to fix the mailbox read more

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These folks are just a bunch of civil servants that could care less. Missing mail... not my responsibility, we only deliver (maybe) what we get. Hundreds of missing mail in ballots. Are they in someone's trash can? Maybe their storage unit like the mailmen back East. When you call you get no return call. Not once but three times. read more

Came in to speak to the delivery manager and/or post master about not receiving a package. The clerk asked for tracking number to check which she did. Still wanted to speak to manager but was refused. The address that the delivery was made to was not my address nor the address that was on the package. The package was delivered to an address in lake Los Angeles by usps, because I had a personal tracker placed due to failed deliveries in the past. USPS has failed over the years and continues provide bad service. Wasted taxpayer money. read more

Employees here take their sweet time even when they see the line is out the door. The employee here decided to take a call on her personal cell and take 20 minutes to find my package. Like girl if you hate your job please look for another job and don't waste our time read more

US Post Office - On her cell phone while there's a line out the door - Post Offices Near Me - Lancaster, California

We have lived at our current address for 6 years and 6 months. From the beginning, we received mail for our address with at least 7 different names as addressees. I have complained and returned mail ever since. I have had items stolen at the USPS level, how do I know? Well the previous carrier at the time had the nerve to DELIVER a padded envelope that was sliced open with one swipe and EMPTY. That happens when someone is working there and used to quickly grabbing packages, slicing them open, taking the contents, then placing them back in processing. They are good at it because they have done it so many times, they are like a human theft conveyor belt. Yes, we did issue a change of address when we first moved. It got so bad, that our regular carrier at the time named "Mudd" who was fabulous, gave me a USPS box to collect all the mail so I can drop the entire box of mail direct to USPS from time to time. This takes valuable time and energy from me and my family, not to mention unreimbursed gas expenses. Who doesn't miss their insurance checks? Who doesn't miss their important correspondence from Church....or their doctor.....or even FEMA? Yes, we have received all those types of mail pieces and much more. Yes, I have spoken to our mail carriers. Yes, they have ensured that the names on the physical box are accurate. Yes, I have called the post office and corrected and complained multiple times. Yes, I have sent mail back to the post office with "addressee unknown." Yes, I have scratched out the metered marks in order to avoid the envelopes electronically returning to us. I got so frustrated, that when EDD mail that I had already marked came right back to us, I even wrote "2nd time, addressee unknown, REALLY USPS!!!!!!!" Guess what? USPS's little joke was to send it right back to us AGAIN, basically to say "yes, AGAIN, AND F- YOU!". What really freaked me out is when, during Covid 19 Safer at Home Orders, we kept getting EDD envelopes INCLUDING DEBIT CARDS for names I have never seen before.....at least 175 mail pieces that I kept marking, labeling, and returning to the post office. I do not want anything to do with fraud, yet and still, the post office kept sending them back to us. I am so furious and frustrated, and after more than 6 years of these shenanigans, I am following even more of my mother's advice....she is a retired postal worker.....and I think all of you who have complaints should do this too: SEND A CERTIFIED LETTER, MAKE CALLS, AND WALK IN AND TALK TO YOUR POSTMASTER (THEY WILL TRY TO HEAD OFF YOUR CALLS AND VISITS, BUT BE VIGILANT AND PERSISTENT) AND......BE SURE TO CALL THE POSTAL INSPECTORS SO THEY CAN RAIN HELL DOWN ON THIS PLACE AND CLEAN HOUSE!!! THERE IS STRENGTH IN NUMBERS AND IF WE ALL DO THIS, THEY WILL BE UNDER THE MAGNIFYING GLASS. ONE THING THEY HATE IS ATTENTION AND VISITS FROM THE POSTAL INSPECTORS. ....then UP the ladder to your congresspersons. read more

US Post Office - A small example of what we deal with. - Post Offices Near Me - Lancaster, California

I am sick and tired of the post office showing zero consideration for my packages. Boxes constantly are crushed and show extreme mistreatment. It's infuriating and is a reminder of why this government funded operation is outdated and needs to be overhauled by the private sector. read more

US Post Office - Another crushed and mistreated box from USPS. - Post Offices Near Me - Lancaster, California

Comfortable atmosphere and efficient clerks, even when some of the customers came in with unsealed boxes and just expected the post office to supply the packing materials free of charge. The staff was very knowledgeable about their jobs, suggesting different pricing options for the customers. I stood in line for about ten minutes, but it was hot outside and air-conditioned inside so I didn't mind. read more

I just did received a package that is not for me, it has the same address but is for the EAST side and I live in the West... I have tried to contact the mail office and they no longer answer the phone calls (computers answering only with options that I don't need) bad and poor customer service, I think I gonna have to go to deliver this myself ones I have the time because I feel bad for the person who ordered it....(please post office team members, you should deliver this packages like if they were ordered for yourself!!??) read more

Unprofessional not helpful and refuses to resolve problems in a timely manner. Major problem with our carrier and management has not attempted to resolve our problem, even after numerous attempts on our end. read more

9/1/2020 - met our postal carrier and asked him to HOLD my mail at the post office and l will pick up. He informed me he can HOLD my mail for a month. 9/5/2020 - moved from my daughter's home. 9/16/2020 opened a post office box at 93539 post office. To date, 10/13/2020 No mail has been be rerouted to my POBox. The HOLD is off, my mail is being sent back to my old address 43632 Oleander Street and my daughter is returning my mail, some to Africa stating no such person lives there. I have put in 2 change of address and this morning l got a notice ftom USPS Delivery that approximately 8 pieces of mail is being sent to the 43236 Oleander St address. Please, some please let me know what is going on?????? read more

I love our small town post office . Nothing like going in and seeing familiar faces . It's usually a little busy but friendly staff . Another thing I noticed ( not necessarily about the office but delivery ) is my packages have been arriving before the date promised ! read more

these people at this station are criminals! ive had mail delivered to the same address for a year. however, ive had 4 packages disappeared in the past 4 weeks. their excuses are so lame and conflicting, its obvious someone is stealing it. andrea and greg luna has a lot of scummy talk and lies. how do two seperate parcels from different companies both make it it all the way from germany to lancaster, but then disappear because the delivery butt say he couldnt find the address, and now both parcels cannot be found according to the two lying thiefs. the tracking info clearly states my parcels are available for pickup at the postoffice, but the criminals working there stole it. there were two other persons complaining about the same problem while i was there. read more

Why should I give them any ratings if they are so lazy and keeping people out in the hot sun for more then a hour with one people serving Please don't come to this place if you can avoid doing it . read more

This place is hella janky. I knew when I got a text that USPS tried to deliver my pkg it was going to be some bs. NEVER had an issue with pkgs being delivered until yesterday. It was raining, so thought maybe the driver didn't feel like getting out and getting wet, fine. Later got another text from USPS that it arrived at the facility. So we call USPS to see where it's being held. Looked at the reviews and knew my pkg was good as gone but went to the J2 location the next morning anyway. The lady told my husband right away (WITHOUT even looking) that all pkgs shipped to my apt complex are being returned to sender right now. Called my prop mgt knows nothing about it. Safe to say they saw the Amazon label and decided to steal my baby's food. I'm 9mnths pregnant, btw. This location needs to be shut down. read more

By far the worst!!! The Worst Service Ever!!! Slow takes her time and doesn't acknowledge the patrons or apologize for the delay. They need whole new staff of people that need a job and wants to work because this mean inconsiderate woman is just rude!!! I hate that I had to give one star read more

I called about my mail situation and they told me to bring in my keys to replace my lock. I waited in line for 20 minutes just to be told that they couldn't fix it, that wasn't the problem though. The lady working at the front office had a NASTY attitude for no reason, we were nothing but nice to her. We explained our situation to her and she looked at us like we're dumb. I've come to this post office in the past and never had a situation like this. If a customer is being nice there's no need to be a bitch to them! read more

My husband's package came in today and the mailman left a notice on my door. I saw him walking to his truck I came out to flag him down he looked at me and left. Very nice of you Mr. Mailman!!!! He is not my normal guy that delivers my mail he looks new in my area. Now my husband has to go pick up his package tomorrow because this idiot decided not to give me my husband's package. Not a happy person right now!! read more

No mail services here. Just a pick-up location. There is a private parking lot but it can get full very fast on a busy day so you can park on the street if you need to. Staff never seems friendly and they are extremely slow which can be a pain when there are 10 people in line with only 2 workers. I come here only if I have to. Enough said about this location. read more

Worst customer service in the world!! I called, they left me on hold for a half an hour and then they had the audacity to hang up the phone on me **the reason I was calling is because they don't pick up my packages when I schedule a pick up, this happens at least two times a week now! read more

The lady behind the counter is so rude it's unbelievable. Didn't even try to help me and my mother. So rude

I got my package delivered to my mail box by the post office .. The key that was left didn't work so I couldn't get my package.. I called and I was told I was getting a different key or they would just delivered to my house .. One wee , two weeks ni package.. I personally when in and the lady at the fri t desk was very rude since the beginning.. I tried to explained the reason and she asked my for the tracking number and as soon as she heard the first 2 letters she said is not us is ups .. I told her can I tell u what happened fir st .. She didn't even cared . She asked for my Id checked a binder she had in front of her and said I will have my supervisor called got my info and haven't heard anything sinced then . Which makes me believe the employees are stilling the packages .. I will never ever again have a package delivered to my house .. be aware of the situation.. people please just know what's going on .. read more

Worst post office staff!!!!!! God!!!!! Why do these city employees treat people like crap?!?! I call the number, only to be told "it's an emergency number only". Hung up on me. Received an attempted delivery notice. Went online to reschedule the delivery. Even got a confirmation. When I checked the day of the redelivery, it said it was returned to sender because I didn't pick up by the 3rd day (even though they're supposed to hold Express mail for 5 days). Then why allow me to reschedule, if it's going to be ignored!?!?! So annoyed with these people. This is why no one uses the postal service anymore. Waste of money! Paying for a service and not getting it. Literally stealing your money. The supervisor Rex is extremely rude and has zero social skills. I felt like I was talking to a rude teenager. **FYI, you can contact the main number for USPS, (800) 275-8777 and open a claim and request Consumer Affairs contact you. read more

If I could leave zero stars I would. I have had several packages in the USPS network, and many of them always seem to have some sort of issue. Whether it's being delivered to the wrong address like a neighbor, or even to the wrong zip code this has to be fixed. I've got informed delivery and see the mail that should be delivered, and then when I go to pick up my mail from my mailbox, there's two or three pieces of mail always missing. It's ridiculous. Let's not talk packages. One was meant to be delivered to my home, and instead of that happening like the job is, it never come by, and on Informed Delivery it was stated that the package was refused, like what? Then that the addressee was unknown, so the package was returned to the sender. That's insane and shows the incompetency of this branch in particular. From the sender, I had two packages. One was successfully delivered, thank God, but the other one is where all the headache is coming from. I went to speak with one of the workers of this location and they were of absolutely no help; instead, they just called their coworker an idiot and that they don't know what's going on, but that they'll leave a note. These people don't even keep in touch with their customers which shows how much they don't care. THEY NEVER ANSWER THE PHONE. read more

Trash is the best description. They only have 1 employee working. It's an old lady trying to do it all herself. Lines are always long. She moves like a snail. The notice that I brought stated that they missed me, but the postal worker never came to my door so they left the notice in my mailbox. Terrible that we don't have another choice in mail service. read more

Can't believe these bastards stole freaking toilet paper, order through Amazon. In the past 3 weeks they have not completed not even one of my Amazon orders. They keep saying they attempted the delivery, which is a LIE, I have security 24/7, throughout this shutdown sitting right at the door where the deliveries take place, and USPS have not shown up once with any deliveries with any package deliveries. As for the toilet paper delivery, I have undeniable proof that the delivery man was the last one to have it. My problem is that I have no one that is listening, with which to file the complaint. This asshole needs to be FIRED! :0( read more

Welp...ANOTHER package marked as "delivered" when it wasn't!!!!!! We're at 5 or 6 (at least) at this point since my LAST post! I've actually lost count!!! This is a (very unfunny) f*cking joke at this point. incompetent staff from the carriers to the supervisor on duty today. The carriers are either f*cking too stupid to get this right or they just don't give a sh*t OR - they're outright THIEVES! I wish my packages could stop being taken to this s***-hole joke of an establishment. ***I'm BEYOND LIVID!!!!!!!!!!*** read more

By far one of the Worst Postal services we have here in the AV. I've always encountered problem after problem with this place, whether it be rude ass customer service, to rude employees, missing packages, you can literally name it all. They need all new employees that actually know what they are doing and care about their customers. read more

So far the worst post office in Lancaster actually worst I've ever witnessed. They give conflicting info. They didn't have my package and mail twice when they said they did. And they're is only one lady working up front and the line was wrapped around with people waiting for an excessively longtime. read more

Rudest people working there. Lady on the phone didn't even give me a chance to explain anything just started yelling and being extremely rude like it was my fault. She argued with me my package wasnt there when it was and that I can't see if it's out for delivery. It shows on the tracking shipment. She treated me like I was five. I've never been so angry in my life. Within the moment I was trying to get the question out she interrupted me and I said how can you know where my package is we just got on the phone and you don't even know my tracking number. She said all mail is on a carrier and then I asked her so no mail in in your whole post office and laughed because she was so rude and ridiculous. I'll never go or call this place again. I'm so angry. read more

This post office is the most worst of the antelope valley. I was supposed to get a package and i never get it it been for almost a month now! I been calling this post office for 2 weeks they only get my name the tracking number and my phone number I never get any answer of what happened to my package! I been talking to the supervisor and they dont help at all. And my tracking still say awaiting for delivery scan and now they telling me that my package got lose and they can't pay me back at all. If only they allow me to rate this page i would give them a no star rate. read more

The worst post office ever. Slowest service at the office and worst delivery people. They cram and destroy everything into the mailboxes and the people that work in the office are rude and slow read more

If 0 stars was possible I'd give it. I doubt they even read yelp or care but my package is now 3 days late and it finally got to this post office and I tried going in to just pick it up expressing that I need what I ordered for work, they didn't seem to care. Guy didn't even bother heading back to look for it and told me to come back in the following day. Went in this morning and he said he'd look for it but then came back and said the carrier wasn't here to look for it...what? I told him to just call me when it was ready then I get a notification that it's out for delivery and a call back an hour later saying they couldn't find it. Just told them to deliver it. Held me up from finishing a graphic design for my client and they hold no sympathy or an ounce of training in customer service. Hopefully I never receive a package through them again. read more

i really hate to admit this but today i slapped ricardo martinez so hard! his toenails split? he said he died after that but i just told him to walk it off ya loooozer. i told him i wanted my mail on time but he is always early. what sort of associates do you hire? not only is he short! resembles an iguana, has the breath of a goat, insults my wife, (good man ricardo), ran over my neighbors cat! i told him the only good cat is a flat cat and for all these things, i thank him. best mailman and fastest and most accurate we have had in 21 yrs. please acknowledge short, homely hispanic mailmen as being worth their weight, being paid a dollar four twenty five per hour. he said he could have gone faster on the route but this stupid burro just would not go any faster, no matter how hard i kicked it. thanks ricardo for all your hard work and the ten bucks you paid me to write this recommendation. yes! you were born updide down! your nose runs and your feet smell martinez! best mailman we have ever had! looks funny! smells bad but delivers the mail. sincerely charles daniels 43021 22nd. west lancaster, ca.93536 email danie42@aol tel 6619434548 read more

So my neighbor has installed a gate in the middle of the street. From one side to the other, and put a private property sign on his gate. Traffic cannot get through, and the post office is not delivering the mail. I hadn't gotten any mail in about two weeks, so I called the post office. They told me the mail could not be delivered because the street was blocked off. I know it's not entirely the fault of the post office, but they could enter the street from the other end. It seems to be up to the delivery person if they feel like driving around to the other end. I'm expected to drive to the post office to pick up my mail from now on, until I can find out about the illegal gate blocking the street. read more

Terrible place! Just recently got my home and requested to remove the mailbox lock 2 weeks ago and when the lady in the front desk said it would take 3 business days. I call after a week passed and who ever answered asked me for my info and said she was going to check and call me back and haven't receive a call back it's been a week now. Luckily I was able to catch the mail man over the weekend and he was more helpful then the people at the office. Keep in mind mailman is under the sun walking and has to deal with a lot more then the rude and careless ladies at the office. read more

What is the deal with this place ?! Always one person working. Never ever ever fast service. This place is awful!!! Get some more staff !!!! And preferably people who are faster moving ! read more

ANOTHER GOVERNMENT PIECE OF CRAP PLACE. They get paid enough! Why can't they do their job? You wait in line and then they don't have what you need. This is BS!! read more

I wish we who live in zip code 93534 could be served by an entirely different P.O. All I can do is reiterate what everyone else here has written. They "lose" mail, packages you name it they've lost it. I've complained multiple times to no avail. I'm now waiting for a book that the tracking says was delivered but of course, was not. People, you have to complain to your congressman (who is Kevin McCarthy) about this place. To the person who thought post office workers are city employees, they are not. They are federal employees and only your congressman/woman can do anything about it. read more