I am extremely disappointed and honestly shocked by the way my family and our babysitter were treated at this business.
My babysitter stopped by after picking up my kids from school to pay a utility bill. While she was already being helped by one employee, another employee approached her and told her to "watch your son." My babysitter asked my son if he could have a sit so she can finish up. My son is only 3 years old, so like most toddlers he got distracted and started playing near the door and a bar stool.
Instead of calmly explaining any concern, the employee immediately escalated the situation and threatened to call Child Services on my babysitter, accusing her of not watching him. This was extremely inappropriate and a very serious threat to make over a toddler simply moving around while she was speaking to an employee.
Because my babysitter was so shocked and didn't want to scare my kids, she called me while I was at work. My husband and I had to leave work immediately to come handle the situation ourselves. No parent should have to leave their job because an employee decides to make threats like that over a child simply being a child.
When I arrived, I noticed the door she was blaming my son for was already jammed and covered in something sticky that clearly had nothing to do with my children. Even then, the employee never once approached me to explain what supposedly happened with my kids.
Instead, she began making multiple phone calls to her boss and plaza security. The security guard who arrived actually told us that the comment about calling Child Services was wrong, but he still had to follow protocol and contact his supervisor. His supervisor also agreed with us and even allowed us to remain inside while we waited for an officer.
After some time, the owner of the business arrived and went straight to the back to speak with the employee. About 15 minutes later he came out with tears in his eyes apologizing to us on her behalf, explaining that she is like a daughter to him but that she has anger issues. While we respected the owner for acknowledging the situation, we explained that what we really wanted was for the employee herself to take accountability and apologize.
Instead, she refused. When we politely asked her for an apology, she laughed and had a very disrespectful smirk on her face while ignoring us and scrolling through her phone. At one point the owner went back and began arguing with her in their language. We could clearly tell it was an argument because their voices were loud and aggressive. Eventually the owner walked out after she continued refusing.
My husband and I work extremely hard to provide for our kids and give them a safe home. Our children were clean, cared for, and simply acting like normal kids. They had no bruises, no injuries, and were not being neglected in any way. To threaten Child Services over something so minor and then refuse to apologize is not only unprofessional but incredibly disrespectful.
No caregiver or parent should ever be threatened like that while simply trying to pay a bill. I truly hope the owner and management take this situation seriously because no family should ever be treated this way again. read more
