This was my first time in that area after moving in and I was having issues with my mail not…read moregetting to the house and not knowing where my mailbox is located. I was directed to the local office due my complain and I love that lady in this office- Loretta. Not that she was just nice but she actually took care of everything. She actually went out of her way to make sure it was solved. We all know how it is difficult to get USPS to help you when somethings goes wrong with your mail? .. so this was absolute shock. I appreciated her help and thank you.

PASSPORT WALK-ins They only take "14 walk ins" plus the…read moreappointments they have already. So you have to be there before 8am and make a line.

Never go here!!! Rebecca the manager has personal issues and needs anger management. While I was…read morethere she got several complaints and handled them all poorly! She got mad at the customer because they were upset for waiting long or other mistakes. They don't know what they're doing, unprofessional, slow and discriminate towards people. I promise I won't be back to this location. It used to be better but I also will be filing a complaint against Rebecca because there's no way she should be the manager. The manager should be able to control her temper and work on customer service.

I would give minus 10, if I could. I wish I had read the reviews before going to this post office…read morein Palmdale. The employee named Martine, I believe is her name, that's the name I was given. She is absolutely horrible. Everything from her attitude to even her posture screams I don't wanna be here. She doesn't deserve that job. It's too bad someone more worthy can't have that job instead of her. She's not helpful. She's not nice.

This is the 3rd day I came here to pick up my packages. And the two I've been waiting for since…read moreMarch 15 2025 & March 17, 2025. And Olah has contacted the lady that stole them. And called her twice and still she has not brought them back after she said she never got them. She said she took 1, and he said No I saw you on Camera. Please bring them back there not yours lady.

I sent a priority mail from this post office they gave me a tracking number on the receipt you can…read morenot read it I been over there 3 times she is no help at all she told me to call the post office in called they told me to take it back to them I did they are no help why are they still in business

First off I'm the kind of individual who minds her own business and treats everyone with respect. I…read morethought it was something I said or did that made her treat me with such hostility. I thought, well maybe she's having a bad day so I bit my lip and left. This is In a weeks period. I went back to send a package out for my neighbor whom is not doing to well and her attitude was just as bad, the worse part was had my two grandkids with me and my grandson asked her a question and she looked at him and didn't say a word. I responded , excuse me, where does he put the package, and she rudely responded "it's marked over there, you see it" and just huffed and my 13 yr old grandson says " what the heck is her problem" and she looked at me and said " you don't have to come here, go somewhere else" and as we're pulling out she comes out and snaps a picture of my car. I then looked at reviews to see if she had any reviews that could explain her arrogant, horrible attitude. Well what I saw was that she is not a very nice person. You can look for yourself. I'm assuming if you are a employee of a federal job you would have to follow all hiri g rules, be experienced, take the required exams. She clearly has know experience . Her father is the owner of the building and owns the store next to post office. Can he hire his daughter with out her following the federal usps requirements. And not to mention you never know if it's open, I would think a federal employee working for uses is required to work 8 to 12 hours. She has never stayed open after 4. 2:30 p.m. to 3:00 p.m. is her usual quiting time. Look at the reviews left by others , I'm not alone ! Lake Los Angeles has been my home for 25 years and I've never encountered a awful situation like this one. I will not go back there ever again, I would rather take a 25minute drive to the next town which is littlerock for my postal service services. Appreciate your time

during my visit ,employee was very rude,unprofessional,and give the impression that she did not…read morewant to be there or assist customers. The lack of courtesy and professionalism made for a very unpleasant experience.I hope this matter is addressed so customers are treated with respect and service they deserve. Employees names or ID# are necessary to identify who are you interacting with for accountability and proper service. 38917 20th St E Palmdale, CA 93550

Had my mail on hold for 16 days and when I went in to pick it up they said they have no mail for me…read moreand have no idea what happened to it. No explanation and we don't care attitude.

Will lose your package and not do anything to compensate for it and the Customer Service number you…read morecall to deal with them is no better. I talked to 2 people. The first, Matt, who lied and said he could reroute my package to be delivered to a new address and the second was a nice older lady who had my packages sent to the annex for me to pick up. So there are a few good people but for the most part the United States Postal Service is really unorganized.

First of all the address for the carrier annex is not on Palmdale Blvd... I have submitted an edit…read moreso we will see if yelp make the correction. All in all it is a great place with wonderful carriers, clerks , even some of the supers are WOW good but the postmaster can't run the show without lying to get what will make him look better. In doing so, he has hurt some of his staff without a care or concern. Maybe Dennis should do what he promises and or pledges for those that give 125% every day or just hand in his pink slip and go work at Mc Donalds or Wal Mart. When he gets someone on his rural side to take a 25% cut in pay promising an immediate promotion as well as permanent status, retirement benes, along with a healthy promotion and all they need to do is surrender 8 years of tenure by resigning as aru

I trust this place more than a post office always friendly always on time. Everything's done girls…read moreare friend.

Great people and would recommend taking passport photo at this place. They also have alot of other…read moreservices. Come check them out ...

Very Organized store…read more They also offer Live Scan services Good owner, She keeps this place running smooth and the Man in front on his toes serving the Community

The new clerk they have working there is very rude! My…read morehusband and I have been going to this location for years because its location is convenient for us. But this new clerk they have working there is something else. As I stated very rude, asks irrelevant questions, has a chip on her shoulder, argumentative. Sadly we do not plan to use this location anymore. I don't need her attitude.

I was looking for notary services and this location came up as the closest to my place, so I was…read morerelieved by how convenient it seemed. I checked online, confirmed they offered notary, and saw an option to schedule an appointment so I booked one for 1:30pm. Since I needed the service urgently I did try calling to see if they could take me sooner, but the phone just rang and rang with no answer. I was already passing through the area, so I decided to drop by anyway. That's when I saw a sign on the door stating they weren't offering notary services that day. I went in and explained that I had an appointment scheduled, and was told the person who normally handles notary wasn't in. When I mentioned that their online booking tool had shown availability, the staff (which were 3 people) didn't seem aware that customers could even schedule appointments through the UPS website. One woman did show genuine concern that no one had answered my calls and said they were likely busy at the time, which I understand. My main feedback is that the team should know what services their website is advertising, especially when customers are booking appointments for services that aren't actually available that day. Tracking incoming calls better would also save people a wasted trip. However I'd like to add tho that the woman who helped me was polite and apologetic, so I'm not upset about it. She even helped me locate another UPS store so I could get what I needed which was very much appreciated.

the customer services is ass at this UPS. Idk if it's father and son that work there but I was…read morereturning a shipped item and following the instructions from the vender. When they both gave me an attitude about the item, how it came(in a box) and I told them i'm returning the item as it came, as in structure in the email. They continued to say bs about my item being nicely packaged, the way it actually came. I just looked at them and told them, How am I suppose to know that I don't work here y'all do, so this attitude is for what reason I have done nothing to you, I'm just trying to return the item. And that was the first time it's always like that I've given this place too many chances. GET NEW EMPLOYEES @UPS

Dropped a package off to Molly today who was really helpful. Parking out front and good people…read more.. what more can you ask for?

Over 20 years, never a problem and always the best service…read more So much better then all the other Postal services around Venice and Marina Del Rey, they know you and get to you right away. We do like to do business with local business, defiantly try to avoid government "business" as the post office and avoid the big corporation as Fed Exp and UPS let the small business in our area thrive.