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    On her cell phone while there's a line out the door
    Carina F.

    Employees here take their sweet time even when they see the line is out the door. The employee here decided to take a call on her personal cell and take 20 minutes to find my package. Like girl if you hate your job please look for another job and don't waste our time

    A small example of what we deal with.

    We have lived at our current address for 6 years and 6 months. From the beginning, we received mail for our address with at least 7 different names as addressees. I have complained and returned mail ever since. I have had items stolen at the USPS level, how do I know? Well the previous carrier at the time had the nerve to DELIVER a padded envelope that was sliced open with one swipe and EMPTY. That happens when someone is working there and used to quickly grabbing packages, slicing them open, taking the contents, then placing them back in processing. They are good at it because they have done it so many times, they are like a human theft conveyor belt. Yes, we did issue a change of address when we first moved. It got so bad, that our regular carrier at the time named "Mudd" who was fabulous, gave me a USPS box to collect all the mail so I can drop the entire box of mail direct to USPS from time to time. This takes valuable time and energy from me and my family, not to mention unreimbursed gas expenses. Who doesn't miss their insurance checks? Who doesn't miss their important correspondence from Church....or their doctor.....or even FEMA? Yes, we have received all those types of mail pieces and much more. Yes, I have spoken to our mail carriers. Yes, they have ensured that the names on the physical box are accurate. Yes, I have called the post office and corrected and complained multiple times. Yes, I have sent mail back to the post office with "addressee unknown." Yes, I have scratched out the metered marks in order to avoid the envelopes electronically returning to us. I got so frustrated, that when EDD mail that I had already marked came right back to us, I even wrote "2nd time, addressee unknown, REALLY USPS!!!!!!!" Guess what? USPS's little joke was to send it right back to us AGAIN, basically to say "yes, AGAIN, AND F- YOU!". What really freaked me out is when, during Covid 19 Safer at Home Orders, we kept getting EDD envelopes INCLUDING DEBIT CARDS for names I have never seen before.....at least 175 mail pieces that I kept marking, labeling, and returning to the post office. I do not want anything to do with fraud, yet and still, the post office kept sending them back to us. I am so furious and frustrated, and after more than 6 years of these shenanigans, I am following even more of my mother's advice....she is a retired postal worker.....and I think all of you who have complaints should do this too: SEND A CERTIFIED LETTER, MAKE CALLS, AND WALK IN AND TALK TO YOUR POSTMASTER (THEY WILL TRY TO HEAD OFF YOUR CALLS AND VISITS, BUT BE VIGILANT AND PERSISTENT) AND......BE SURE TO CALL THE POSTAL INSPECTORS SO THEY CAN RAIN HELL DOWN ON THIS PLACE AND CLEAN HOUSE!!! THERE IS STRENGTH IN NUMBERS AND IF WE ALL DO THIS, THEY WILL BE UNDER THE MAGNIFYING GLASS. ONE THING THEY HATE IS ATTENTION AND VISITS FROM THE POSTAL INSPECTORS. ....then UP the ladder to your congresspersons.

    Another crushed and mistreated box from USPS.

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    12 years ago

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    8 years ago

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    9 years ago

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    Page 2 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    best mailman and fastest and most accurate we have had in 21 yrs.

    Mentioned in 3 reviews

    Read more highlights

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    US Post Office - Broken candle

    US Post Office

    (10 reviews)

    kudos to some of the best mailmen in america, ricardo martinez and a gentleman named reuben or…read moreruben, (unknown last name)! ricardo is so fast he would make a fast freight take a side road. both guys really friendly but do not waste company on useless chatter but are gracious, friendly and willing to run over my neighbors cat (faster ricardo)! ricardo has been our regular mailman for years and only for he and reuben are we able to obtain all the food ads on time. unfortunately, a number of years ago we had a mailman who would never deliver ads, apparently too much hassle and then he retired. would highly recommend that ricardo and reuben be recognized for their fantastic service for the usps. you folks need more of their same kind, willing to run over neighbors small animals, scream at small children, curse at my wife and throw beer cans in the front yard (things i have wanted to do all my life)! just kidding as you can probably tell. these guys are really good, front line mailmen who perform a repetitious job with dignity and speed and i think the lancaster post office is very fortunate to have them in their employ. with them i don't get my neighbor's mail and they don't get mine. quite an accomplishment for this many years. ricardo said he would have been older but he was sick two years. he said he only 29 but his head looks like it done wore out 4 bodies. ok ricardo, just like the prune commercial (today the pits, tomorrow the wrinkles)! thanks for your time and for the service of two of your finest associates. sincerely, charles daniels 43021 22nd. st. west lancdaster, california 93536

    Old lady at the front named Izzy denied shipping a package because of a small, old grease stain on…read morea box. We are not shipping any oil or anything hazardous but proceeded to deny service. We had waited over 30 minutes just to be told no, when I asked for a supervisor she refused. She then proceeded to talk about planes blowing up because of this, and how she took some class that told her about it. Like okay I have a bachelors degree from the top university of this country, and guess what? Google is free. USPS can only deny if there is something leaking which there was not. Absolutely ridiculous, go somewhere else to ship.

    Mail America

    Mail America

    (15 reviews)

    The owner SAMINA is awful. She has a very bad attitude. My mail from my home came there in error…read moreand she signed for it & now claims she doesn't know where it is. Says she didn't send back, so where is it. I week later happened again & she doesn't know where it is. I've made a complaint to both USPS & UPS both suggested to do a police report and I did. she talked to me as if I was a child.

    I am extremely disappointed and honestly shocked by the way my family and our babysitter were…read moretreated at this business. My babysitter stopped by after picking up my kids from school to pay a utility bill. While she was already being helped by one employee, another employee approached her and told her to "watch your son." My babysitter asked my son if he could have a sit so she can finish up. My son is only 3 years old, so like most toddlers he got distracted and started playing near the door and a bar stool. Instead of calmly explaining any concern, the employee immediately escalated the situation and threatened to call Child Services on my babysitter, accusing her of not watching him. This was extremely inappropriate and a very serious threat to make over a toddler simply moving around while she was speaking to an employee. Because my babysitter was so shocked and didn't want to scare my kids, she called me while I was at work. My husband and I had to leave work immediately to come handle the situation ourselves. No parent should have to leave their job because an employee decides to make threats like that over a child simply being a child. When I arrived, I noticed the door she was blaming my son for was already jammed and covered in something sticky that clearly had nothing to do with my children. Even then, the employee never once approached me to explain what supposedly happened with my kids. Instead, she began making multiple phone calls to her boss and plaza security. The security guard who arrived actually told us that the comment about calling Child Services was wrong, but he still had to follow protocol and contact his supervisor. His supervisor also agreed with us and even allowed us to remain inside while we waited for an officer. After some time, the owner of the business arrived and went straight to the back to speak with the employee. About 15 minutes later he came out with tears in his eyes apologizing to us on her behalf, explaining that she is like a daughter to him but that she has anger issues. While we respected the owner for acknowledging the situation, we explained that what we really wanted was for the employee herself to take accountability and apologize. Instead, she refused. When we politely asked her for an apology, she laughed and had a very disrespectful smirk on her face while ignoring us and scrolling through her phone. At one point the owner went back and began arguing with her in their language. We could clearly tell it was an argument because their voices were loud and aggressive. Eventually the owner walked out after she continued refusing. My husband and I work extremely hard to provide for our kids and give them a safe home. Our children were clean, cared for, and simply acting like normal kids. They had no bruises, no injuries, and were not being neglected in any way. To threaten Child Services over something so minor and then refuse to apologize is not only unprofessional but incredibly disrespectful. No caregiver or parent should ever be threatened like that while simply trying to pay a bill. I truly hope the owner and management take this situation seriously because no family should ever be treated this way again.

    US Post Office - postoffices - Updated May 2026

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