I was over in Carmel and needed to mail a few things. I was surprised to find the post office so…read morenear, but hidden among medical buildings. The building is typical U.S. grade 1980's style, maybe a little bigger than others. There are nice work areas to prep packages, several self service stations, shipping supplies and gift cards for sale. The place is clean inside. Like most post offices, there was only one clerk working, so the line was long......and slow. Post offices boxes are around the corner separated into several bays. A cool antique scale is out on a table. There was plenty of parking in the dedicated lot.

I really appreciate the self serve kiosks here where you can weigh packages, print labels, and buy…read morepostage without the need to stand in a long line. Usually I am able to use the self serve kiosks but occasionally I have to wait in the line. And the line can be very long, and very slow. One serious issue with this location that the mailboxes in front with the drive thru access are often full. I've seen both mailboxes completely stuffed with mail sticking out of the slot. Once it was raining hard and I could see mail stuffed inside that was getting wet. I don't ever drop my mail in the outside boxes anymore because they definitely don't collect the mail often enough. So I park and go inside to mail my letters.

The post office was open for minimal services since they were closed. But with the self service…read morekiosk and parcel drop off you can still get things done. The outside could use a little TLC but that doesn't affect the functionality of the post office. They have a drive up Mail Drop off in case if inclement weather conditions. But the setup of this post office is nice.

Customer service was Awesome! Jess was the employee she's great! She was very nice and polite…read more Very patient with me. Also the manager came out the back and apologize for the weights. He was very nice and polite. Awesome experience at this location.

Friendly, natural and understanding, love the Zionsville United States Post Office. Don M.read more

A few months ago, I had a missing package at the warehouse in Indianapolis that is having all the…read moreissues. I had great service with the Zionsville post office and was very helpful. I got my package shortly after reporting it missing. Recently, I have another missing package currently and I've had terrible service with the Zionsville post office. Very unhelpful!

This is not your typical post office. This is a time capsule. If you need supplies or passport so…read moreon and so forth go to Beacon 10 mins away or Carmel 15 mins away. This is a place to drop off your mail, buy stamps (yah might have to wait) or rent a PO Box. Enjoy one of the few remaining Depression Era mural right of the entrance. Be nice to the postal worker at the desk; there will only be one.

I cannot explain why I keep coming here when every interaction and experience I have in this USPS…read morelocation is so painful. The employees are intensely unpleasant. It's like they try to be as rude and unkind and troublesome as possible, so customers will stop coming here.

Gang, this experience was rough. For starters, they were super busy with a line that barely moved…read more(both inside and at the sec checkout kiosk). Second, the staff didnt seem very proactive in problem solving some of the issues that arose during our visit. I stepped up to the sec service kiosk and one of the workers was operating it (not so self service). She quickly tapped in my order of 80 postcard stamps and after it started realized that it was individually printing each stamp (with no folding edges). The process of printing each stamp ended up taking 20 minutes!! Keep in mind, this is after I already waited 15 min in line to get to the kiosk. I asked if she had postcard books that she could swap out so we wouldn't have to wait and she laughed and shook it off - "you're going to be here for awhile!". At this point, I was stick after spending nearly $50 on the stamps. I asked another worker who walked by if she could help and she said I'd have to go inside and wait in line (which would require leaving the stamps as they're printing...). Overall, a frustrating experience. It seems that this location could use a little more coaching/improvements. I'll be going elsewhere in the future.

This is the worst distribution center in the Country. Since they closed the post office in Kokomo…read moreIN. and our mail has to go through Indianapolis, it is always late. What is going on there?

While I've been spending an awful lot of time recently working on cleaning out my recently passed…read morefather's home, I knew it was supposed to rain today and decided to skip visiting Putnam County in favor handling some legal and logistical issues. This included a visit to the Post Office to complete my father's change of address (Boy, that's a loaded concept when the person has actually passed). While a change of address can typically be handled online or via a simple form, when the person is deceased it actually requires an in-person visit. Since I was on the northwest side of Indy, I opted to visit my old stomping grounds and went to the New Augusta branch at 84th and Moller Road. This is a large branch in an office/industrial park area. I won't quite say it's hidden, however, it's definitely set apart a bit. This branch offers self-service kiosks, PO boxes, gift cards, greeting cards, domestic money orders, inquiry money orders, mailing, pickup, business, and biometric services (by appointment). They do not offer passport services here. As you pull in, you go left if you just want to drop off mail. To the right, is a nice-sized parking lot with a couple accessible spots. There's an appropriate ramp, of course. As this is an older branch, there's no automatic doors. There are actually three doorways to get to the area for help/customer service - two at the main entrance and one separating this area from the self-serve areas. The counter is also not ADA friendly as it's much higher. The good news is that the employee I worked with was pretty awesome. She helped me with the form, got the necessary copies (if you're doing a change of address because of death, you'll typically need at least the death certificate and likely the probate order indicating you're the personal representative for the estate - this is why it has to be done in person). I watched the employees interact with customers and was impressed. They were timely, professional, friendly, and I appreciated that they reminded customers of a price increase coming up. I'm disappointed by the lack of access. It's pretty significant. However, the customer service was good. Overall, I'd say this was a solid mid-range experience. It didn't blow me away. It also wasn't really negative in any way. It was a solid middle-of-the-road experience. I'd easily go back as this branch was definitely quicker than the Nora branch and there was an overall helpful vibe. I got in and out quickly and got everything I needed done - plus, the employee told me exactly what I should expect in terms of timelines.

I want to give a shoutout to the young gentleman at this location. He consistently goes above and…read morebeyond to ensure a positive experience for customers. I would happily wait longer just to work with him because he always seems to be well-prepared and provides exceptional customer service, which is the best I've ever encountered at a post office.

Came in the other day and was having some trouble and super nice gentleman Ryan helped me resolve…read moremy problem in no time.

I just went in with a damaged passport and Oscar(supervisor) happened to be working the passport…read moreservices and not only did he help me fill out the necessary paperwork, he helped me get my fees waived when I didn't even know that was possible. I read online at travel.state.gov that I was going to need to pay for a new passport, but Oscar walked me through the steps I needed to help waive my fees. Oscar Diaz, what an angel you are. Thank you so much for your patience and assistance!!

I purchases a computer monitor worth $100 on ebay. The seller shipped it on Jan 24 2004, provided a…read moretracking number. Today is Feb 12, and the tracking shows that it's still in-transit. It had at one point reached my hometown then it was routed back to the Indianapolis hub where it's stranded until today. I submitted an inquiry, and received an email suggesting that I submit a claim for it. Unfortunately they wanted me to provide proof of insurance, shipping documents, etc... all those are difficult to get from the ebay seller. I find the USPS completely incompetent for losing my package and now I'm having to jump through hoops to submit the claim. I will ship UPS or Fedex next time.

Some 'new' processing center! My package has sat in this center for 6 days now. Has not moved!…read moreKinks in the system? Whatever. This is unbelievable! Kept in limbo for days without update. How are Americans supposed to trust this institution? It sure seems to be some kind of internal protest as I am not the only one in the household with items 'stuck' there. That item has sat almost 3 weeks untouched. STELLAR JOB

This USPS location is very convenient. The employees are usually helpful and the inside remains…read moreopen with many automated services even after their office hours. You are able to drop-off mail and packages, purchase postage via the kiosk complete with a scale to measure and weigh items to be shipped, and access your P.O. boxes. It is kept very neat and orderly at all times.

Very clean and easy to use. Great parking and self service machines make it very easy to get in and…read moreout.