This store is a hidden gem is Pollock Pines! I only wish we had discovered it sooner. The owners…read moreare incredibly kind and helpful. The store has son many amazing gifts and fun items to explore, including Melissa and Doug kids toys. I was in complete awe that a small store front was so expansive inside. This is a must if you are living in the area or passing through. Go check them out!!

This business is listed to support Live Scan, but when we went to this business today it's no…read morelonger in business. The sign indicates closed and there is a "For Rent" sign in the window.

They don't answer your calls trying to protect your community mail . Our community box waa…read morevandalized broken into they do t repair it . Negligent two people's packages in one box. I got my package left my neighbors package there ?

Great post office…read more For such a little post office, they are fast and they know what they are doing. I go far out of my way to use this post office because I know they are good at what they do. If I use them my package is less likely to get lost. Stop by and give em a try. The worst that can happen is, you spend an extra five minutes chatting with one of the wonderful clerks. I like to think that those big blue mail drop boxes are some kind of Doctor Who like portals for our mailmen. Maybe that's how they are able to get all the mail out so fast.

I am posting this review to warn local residents who rely on this post office for secure mail…read moredelivery, specifically those using the PO Boxes at this location. On Thursday morning, an envelope containing $1,000 was delivered to my assigned PO Box. When I went to retrieve it, the box was completely empty. Upon speaking directly with the employee on duty behind the counter, they admitted on camera that they had been misplacing mail across multiple PO Boxes during that shift. They explicitly confirmed that mail intended for other customers had been swapped into wrong boxes throughout the morning. Despite this immediate admission of sorting errors, no immediate fix was available. A physical check of neighboring boxes and casing units by management yielded nothing, meaning $1,000 intended for critical living expenses was either misdelivered to another customer who walked off with it, lost in the facility, or stolen. To make matters worse, this facility does not have security cameras installed in the PO Box lobby area, leaving zero video trail or accountability when misdelivery or theft occurs inside what is supposed to be a secure federal building. This loss of $1,000 could not have come at a worse time. I am currently pregnant, navigating a career transition before starting a new job, and relying on those funds to cover basic necessities like my car payment and groceries. Having $1,000 vanish from a locked PO Box--combined with staff actively confirming that mail was being placed in wrong boxes that exact morning--is entirely unacceptable for a federal service. I have formally escalated this issue by filing claims with the United States Postal Inspection Service (USPIS) and contacting federal representatives for a formal inquiry. However, if you are a local resident considering renting a PO Box or having anything of value mailed to this facility, please be extremely cautious. Double-check your mail immediately, do not send cash or uninsurable valuables here, and be aware that sorting errors are actively occurring without lobby camera oversight to back you up.

I had a great experience at the post office today. The customer service is excellent! She even gave…read moreme some boxes .

Terrible service. Every time I order a package from Amazon they always have some reason they can't…read moredeliver it and I have to chase my package around and eventually drive 30 minutes to go pick it up from the post office. It's extremely frustrating, and there automated customer service is no help.

The staff here are awesome!!! Very very friendly and cordial. I enjoy coming in here to pick up my…read moremail and packages.

I've never seen such a small post office with such a huge presence. The employees here are beyond…read moreamazing. They go out of their way to assure that as a customer you are made to feel valued. I love Cools PO employees!!!

They are so nice to their customers Also extremely…read moreefficient Even during the holidays I was in and out within a couple of minutes So much easier than the local post office

This place is hands down the best. Super helpful and really make things so easy. I've only used…read morethem for shipping but I ran into an issue and they were so amazing. Love our small town and its businesses.

I find your response lacking in facts. I came to your business on February 18th, not late February…read moreas you state. After our phone conversation, I told you I would drop off the work...so I was not unexpected at your doorstep. You did tell me you were backlogged - this is fair, but you told me roughly 4 weeks, not 6 weeks as you state. I called on the March the 22nd, you called me on the 23rd. You left a message where you stated that the quilts were started (I have the message saved, in case you want to listen to yourself). This is untrue - the quilts were not started. I followed up on the 29th of March, and you said you were behind. Subsequently I received a call from your husband on the 3rd of May - on which call I was told you were out of town on a family emergency, you would be back Tuesday, and I would have the quilts on Wednesday (again I have the message saved in case you would like to listen to him). This date promised was also untrue. Three weeks later, on May 30th, when I called I was told the work had not been started. When we picked up the material from you that day, there were no apologies, no explanations - just here you go. May 30th is 14 weeks later than February 18th, not 4 weeks as you told me, and not 6 weeks as you state in your response. You left two messages that were basically lies. I don't question whether or not you work hard - I am sure you do, and I am also sure you have some satisfied customers, but in my review I simply state the fact that you handled my business exceptionally poorly. I posted an accurate review of my exceptionally bad experience with your business.

The owner, Stefani, is extremely detail-orientated and will not be happy until the customer is…read morehappy. Excellent commercial and interior design work. Great kids costumes for Halloween, too! Check out her website for examples. I know Stefani from the IT industry, where she was an outstanding technical analyst and she uses high-tech for Sewsational projects. Highly recommended!

I highly recommend Sara and her services. She is efficient, professional and friendly; exactly the…read morekind of person you'll welcome into your home for notary needs.

Sara was amazing. Prompt and professional! She came to our house and our notary needs were taken…read morecare of in a snap--super easy. We would definitely recommend her to friends and use her ourselves again!