My husband put in a $20 bill in the machine for quarters to wash and it spit out one quarter. We…read morelooked for a phone number there was no number to call. But they had a ring camera system and they didn't respond to that either . The dryer to the far right that I was using decided to make a noise and stop working.This was my favorite spot to wash .knowing anything can happen and there's no one to call makes me on edge.

Dryers stay broken ! And you want until you put all your money in ! The second time this has…read morehappened ! Called owner phone just rings! Had to lie and say the washers was on fire to get a call back! Then I WAS told he was coming and he never showed up! Lost over 18.00 in this place! Never again!

Needed to run in to get some very important and urgent (for me) computer gear…read more It was busy, but the staff immediately helped me. While taking care of everything else as well. They were all friendly and fast. Greatly appreciated. I get a sense that a lot of these bad reviews are based on lack of patience. I 100% was blown away by the level of attention and assistance I received. In 10min, I walked out with everything I needed. Thank you staples team, I hope this (clearly under appreciated) location is here for a long time.

Absolutely horrible customer service. A failed print job due to broken printers which they claim…read morethey refunded but never did. Two weeks, multiple phone calls and visits later, still no refund. Avoid at all costs. Can't wait for this place to go out of business.

I purchased $100.00 worth of raw oysters (Two quarts) from Off Shore Pier, an outstanding local…read morerestaurant and fish market . I wanted them shipped overnight to my brother in Tennessee who is dying of cancer so that he could have oyster casserole for thanksgiving dinner. Imagine my surprise when UPS quoted me $311.00 to ship a five pound package that was 13 inches by 13 inches by 13 inches. Since this may be his last Thanksgiving I didn't have much choice than to pay their exorbitant price. Well, as it turned out, that UPS airplane that crashed in Kentucky diverted my oysters to another location and they were not delivered until the following day. At that point the ice packs had melted and the oysters were no longer cold. Rather than feed my brother bad oysters and add to his misery, his wife decided it was best to throw them out. So here I am out $411.00 dollars and UPS says that since it was an emergency I am not entitled to a refund. The UPS store franchise owner offered me a check for $284.48 which doesn't even cover the cost of the shipping, let alone the $100.00 in wasted oysters. I am extremely dissatisfied with the treatment I have received from UPS. As it turns out, I could have shipped the same package via Fed Ex for only $233.00 and without an additional $50.00 fuel surcharge. UPS's motto should be "What can brown do TO you" #Up yours UPS !

Staff was rude, I had a 100, bill was 30, they had been open for 3 hours, she said I can't take…read morethat, there is a bank across the street. Not I'm sorry I don't have change for that, but teenage sparky I can't take that, I will just use my card. With my card, I tend to have to shove it in and hold it for it to read, she grabs the device , with my card and says you don't need to be so aggressive, it didn't work for her either.

these guys were angels in our life when we needed a miracle!!! we hired them to move our things…read morefrom the u-pack pod facility in cohoes to our intended storage facility, albany menands self storage. they did such a great job packing the heavy contents of our three pods into their truck, and were knowledgeable, professional, and good natured. when we arrived at the storage place to unload, we found an empty office, broken elevator, and homeless people partying in the unlocked building. the sun was going down, the truck needed to go back to the facility, and our only plan had suddenly fallen apart. the folks from don's so kindly came to our rescue and stored our belongings overnight at their facility, helping us brainstorm new options. the next day they helped my husband move it all into a massive u-haul we'd rented, and when he paid the invoice, they hadn't charged us any more than their original quote, despite the headache our chaos had surely caused. i am truly so grateful for the kindness and patience they showed us, and of course for the expert job they did with the move itself. highly recommend!!

Organized a $1,500 move from a 2 bedroom to a house. Set the move up 2+ months in advance. Spoke…read morewith Tony about 3 times re: various things such as, updating the inventory list and date for move. Super unprofessional and unreliable. I had to call back because the new quote hadn't been sent to my email. Called and confirmed with Tony again and had the quote sent to my email and I signed it. No phone calls to confirm. Movers didn't show up the day of the move after getting the permits for no parking, arranging time off of work and family members to help. Don't waste your time on this company, you'll be running around doing it all on your own anyway.

John is a very good communicator. He responds quickly, with details, and made me feel very secure…read moreabout when and where he would pick me up. He is nice, a safe driver, and is good with either conversing or driving in silence. He got me from Albany airport to a small, not-easy-to-find-in-the-dark country house in Vermont in a few hours. I recommend him highly.

I booked him to pick up my mom to the airport for her vacation. He was prompt and very…read moreprofessional. Would totally recommend. 10 out of 10!! Thanks Big John. Very reliable. If you absolutely have to be somewhere, he's your man.

I'll be relocating soon and just did a quick search of storage facilities. I had a chance to stop…read morein to The Albany Menands storage, the two women that were in the office were really helpful wonderful. I'll be making a reservation soon.

we were so upset when we arrived last monday 7/13/26 and saw the condition of this place. the…read morebuilding looks nice from the outside and it is beside an apartment complex that appeared to be lively and in good shape--so we were shocked at how unsafe we felt inside the self storage, both in terms of leaving our belongings in the building for any amount of time, but also for our personal safety. we had rented the unit based on these reviews that said no one was even able to access the upper floors without management letting them up. instead we arrived (with our four-man moving crew and 30 ft truck full of our belongings) to find the "coded" gate totally open to the road, zero staff on site during business hours, and every single outer door unlocked. the elevator was fully broken, trash was piled in vacant units with their doors wide open, a transient was smoking (not weed) out of a clear glass pipe on the third level, with his liquor bottles and garbage spread out across the floor and music blasting like he felt completely at home. we decided that even though we had no other place to take our stuff and the movers needed to leave, under no circumstance could we stay one minute longer here. a bright spot in our awful day was how responsive the StoragePro corporate team (who are based on the west coast) were to us when we couldn't get anyone on the phone at albany-menands and then arrived with our whole moving crew to an empty office and all the rest of it. those kind folks did refund us our money after we filed a report about all this, but i still feel compelled to share this experience with anyone researching safe storage options, since the existing reviews on here do not accurately reflect the current state of this facility. my husband did later have a phone call with the person who was out that day with a family emergency, and while i understand that emergencies arise, that still does not change the reality of the physical state of the facility or its total lack of security and oversight. we consider it a blessing that everything worked out the way it did and we were able to see the true state of affairs, rather than foolishly leaving our things there.

Swung by this shop today. It's tiny. The guy who staffs it, is too pushy. When I tried to make…read moreprints, the screen went blank - the guy did not know what broke - I couldn't pay at the kiosk. This shop is very small, but has the office supplies you need! Review: 4

Juanita was so helpful and so very pleasant. She made me smile the moment I walked in. Juanita made…read morethe process a piece of cake and with a smile. Perfect experience!! Thank you.

I needed to send certified mail and the clerk was kind and helpful and efficient. Everything I…read moreneeded was out on the desk including a pen when I walked into fill out the paperwork which was helpful to get in and out quickly.

Woman at front counter was incredibly rude and spent a lot of effort shaming me for missing my…read morescheduled appointment window. Spent 10 minutes giving excuses as to why she was not going to be able take me in for my (5 minute) picture appointment --all the while talking about how they were fully booked and super busy -- and not one patron was there other than the TWO clerks twiddling their thumbs behind the counter. Shame on you for being a self righteous abominable blowhard and ruining my day. I was unfortunately inadvertently late-- its not like I hang a Tr4ump flag on your flagpole showing support of a rhapist chriminal or anything!