John is a very good communicator. He responds quickly, with details, and made me feel very secure about when and where he would pick me up. He is nice, a safe driver, and is good with either conversing or driving in silence. He got me from Albany airport to a small, not-easy-to-find-in-the-dark country house in Vermont in a few hours. I recommend him highly. read more

I booked him to pick up my mom to the airport for her vacation. He was prompt and very professional. Would totally recommend. 10 out of 10!! Thanks Big John. Very reliable. If you absolutely have to be somewhere, he's your man. read more

My partner and I needed to get to a rural area of Vermont from Albany, and John agreed to take us with no hesitation -- he's truly a gem! He was very responsive as we planned our pickup time / location. On the date of our trip, he arrived promptly at the time we had agreed upon, and his car had lots of space for our luggage. John himself was very friendly and kind. When we arrived at our destination (which we had never been to before), he helped us figure out exactly where we needed to be. I should also mention that John's rates are very reasonable -- with how excellent his service was, we felt he provided incredible value for the price. Thanks so much, John!! I highly recommend reaching out to John if you're ever in need of taxi services in the area :) read more

I dont know.I never used him. I hot pricing, and it was way too much for car service for basically 3 hours a drop off and a pick up. I'm so thankful that I have someone to take me and pick me up. And it's only 80.00 each day. It's not like they have to sit outside and wait. He has 6 hours to pick up and drop off other people. read more

We experienced great service on both legs of our recent airport transfers. Very impressed by prompt and clear communication, fair rates, and good service. Thanks, John! read more

Excellent service. John picked us up at 4:15 am in Niskayuna for the Albany airport last week and he was early, didn't chat too much, and was very helpful with our luggage. We will definitely hire him again, especially for early morning, non-refundable flights. Highly recommended. Thanks, John. read more

Prompt, friendly, and nice. Really appreciate that he was able to pick me up from my hotel for an extremely early airport run!

John is great! Right here when he said he would be. Very clean van and took me and my cat straight to the vet in Colonie without interruption, then picked us up within the time he said. Will definitely call him again! read more

Best taxi service in the area. John is very professional, he has always responded promptly to our service request, been on time and is reasonably priced! read more

Big John is a gem. I frankly can't say enough bad things about the taxi services in Albany, especially for an important early morning ride to the airport or train station. Absolutely miserable. Big John on the other hand: gladly took my last-minute reservation for a very early ride the next morning, showed up 5 minutes early, charged an extremely reasonable fare, and was kind at every step. Thank you, Big John. read more

Extremely reliable and professional driver. I needed a ride from Massachusetts to Albany late at night and John did not disappoint. He was punctual easy to communicate with and provided a safe and tranquil ride. Highly recommend! read more

Thus far this has been the best experience of my life using a local Transportation and Courier Services. I explained to Big John, what I needed and he quickly responded to solve issues... I needed to pickup my spare tire, from the old apartment building storage room. The manager had to leave early, so she put the tire in her office and ask me to reach out th the maintenance man. If I needed because she had to attend to an emergency at home. But this simple act held up the process-up until the next day. Which was okay, because Big John's Office, was very near the old apartment complex, and to save time and money, John, recommended that he would pickup the tire, and bring it to me using his Courier Service. This would eliminate two service charges of $15 dollars each... This made the Pick-up and delivery fees more economical. All thanks go out to you, Big John, and God Bless, your future in the business world always! Florida B. read more

I arrived around midnight for a wedding and Big John was awesome and provided great transportation!

Decided to use Big Johns transport service instead of Uber to be safe for a ride to the airport at 4:15am. The other reviews were spot on, the drive arrived a couple minutes early, helped with my luggage and asked if I needed a return ride. It was a little more expensive than Uber but definitely worth the peace of mind. read more

Rude service. Refused to use meter. Overcharged me relative to what locals told me the fare would be by 25%

Round trip transportation​ to Albany/Rensselaer ​Amtrak station. Chose Big Johns from yelp. Review and was not disappointed! Set up an​ ​ appointment the previous evening and alerted him upon approach to Albany as instructed. He was very prompted and waiting for us. Then called again when ready to return to the​ ​ station............once again very prompt. Fare certainly very reasonable in comparison to other quotes received. Safe cautious driver........Will call again when traveling to Albany. Thank you!. read more

Big John will be there when you want him. I always use him to pick me up at 4AM for an ungodly early flight and he's never late. He also picked me up at midnight. Very trustworthy - He's the sole driver of his own company. read more

Big John picked us up on time, bright and early at 4am. Clean van, loaded and unloaded our luggage and didn't ask us obnoxious questions along the way. We will be using him on our way home too. Great service. There are still reputable people in this world. Thank you Sir. read more

I moved my mom from NY to California in December in the midst of the pandemic and (unfortunately) the week of a huge snow storm in the Albany area. Deciding how to get to the airport with two people, a huge amount of luggage and two dogs was challenging. I had planned to simply rent a car, but the massive snow dump had me change my mind as I wasn't sure how the roads would be and I don't normally drive in a lot of snow. Found Big Johns and it was the best decision. John is super communicative and responsive. We ended up having to change our flight by 1 day because of the snowstorm, we left very early (I think our pick up was around 5am) and the roads were still pretty messy. With such a big move and so much going on that I had to plan and coordinate, it was a relief that John was so responsive. He changed the date, no problem, showed up on time, helped with the luggage, and got us all to the airport with no problem. If you're looking for reliable transportation, hire John! read more

Highly recommend Big John's car service. We needed an early morning ride to Albany airport. I contacted John a few days before through yelp message and he responded quickly with a fair quote. He was right on time at 4:00 a.m., loaded our luggage and provided a safe ride in his clean and comfortable van, equipped with seat belts and a little sign encouraging you to wear them. We decided to arrange for a ride home with him for our return--again easy and quick communication via the yelp app and email. He requested our flight #. Our plane was supposed to arrive at 10:15 p.m. but because of weather our arrival was delayed until 12 a.m.--John had us text him when we were leaving and after we'd picked up our bags. He was right there no problem and again provided the best cab ride home I've ever had in Albany (and there have been some doozies!) We will definitely use John's service in the future--and are very happy to spread the word about his business! Thanks John! read more

I was in Albany for work and needed a VERY early taxi ride to the airport. Not seeing very good reviews for many of the Taxi companies in Albany on Yelp, I came across Big Johns and they had three 5 star reviews. I called them a few days before my departure date to discuss a scheduled pick up and they were GREAT! The man who answered was nice, competent and helped assure me that I would have someone there at 4:45am to pick me up. Sure enough, the cab was there and even arrived a few minutes before my pick up time which was such a relief! I HIGHLY recommend this cab company. I will absolutely use them again should I find myself in Albany in need of a ride. They are honest and good with their pricing and the cabs are actual cabs and very clean. Thank you Big Johns! read more

This company was very courteous on the phone. I called them a couple of days in advance to ask them to drive to Saratoga Springs and pick up my daughter from Skidmore College and then bring her to the Albany Airport. It was a very busy holiday travel day but they showed up on time and did the job! Thanks Big John's! read more

VERY reliable. Got my ride to the airport at 4:30am and the driver was exactly on time!

My experience with Big John's JLM Transport proved his service to be safe and reliable, with fair prices. Excellent communication with customers, and when he said he'd be waiting for my Amtrak from New York City to arrive, there he was. Recommended. read more

We needed a ride from the airport home. He was right where he said he'd and was right on time. We picked up our luggage, walked out the door, and there he was-no wait. The van was clean and the driver was super nice. We are new to the area and he took us on a way home that we didn't know existed-awesome. Very reliable service, and feel better to have found this company-now we don't have to worry about leaving our car at the airport or finding a ride to and from. Highly recommend. read more

Absolutely LOVED my experience with this company while in Albany for some surgery!! Always prompt & easy to work with while providing excellent rates. If you require a taxi at all while in Albany I highly suggest you count on Big Johns taxi service, you'll be glad you did!!! read more

I can't recommend John highly enough! He was waiting in the driveway at 5:30AM as requested. The van was clean and the trip to the airport was smooth. As usual. After 30 years in town, it's nice to finally have a prompt, reliable, courteous car service available. read more

What a nice gentleman! He was on time, and very pleasant to talk to. I will be contacting him for any cab trips back here in Albany. Well done! read more

The driver didn't show on time and would have been over half an hour late if he ever showed up. The phone guy was great when I scheduled my early morning ride a day in advance. He confirmed my address by Delaware Ave landmarks. But at 4am I was out on the dark street with my luggage and no ride to the airport. I phoned the cab company at 4:10 and left a message. They called back at 4:35 and said they were 3 minutes away. I had dragged someone out of bed and by then I was 3 minutes away from the airport. read more

Excellent service. Polite honest and very reliable. They picked up my daughter and her friend as first time travelers from Amtrak in Albany. They went the extra distance by making a sign for them to secure a smooth connection. They called me personally to check on arrival time as train was delayed . Gave us peace of mind . Will use them again! Love the service! read more

Scheduled a ride for a 6:30am flight, he was at my place on the dot at 5, got to the airport for a reasonable fee without any stress or worry. read more

Big John's taxi service is great. The cost was very reasonable. The dispatcher & driver were very nice and personable. They were very easy to understand. I was very pleased and would use them again. read more

After bad taxi experiences in Albany, I was worried -- but taxi was there was there promptly at 4:30am for my early-morning flight, took payment by credit card, and comfortable ride. No hassles whatsoever in booking. Big John's will be my new go-to taxi company in Albany! read more