It's good taxicab service they have good people working there there on time and always curious…read morethank you for being a good cab company.

Called to reserve a taxi for a same day trip to the Amtrak station. The woman on the phone was…read morepolite, informative and gracious. The taxi arrived promptly as arranged and was clean; driver was friendly and gracious too. Cost was standard for the area. I will use them again without hesitation.

reliable and good service. updates and confirms with texts. I Have used many times to the airport…read moreand will continue to use th great service

Very reliable car service! It was difficult to find a car service for an early morning pickup and…read morewhen we found Chet's company we were relieved. He arrived early and got us to the airport in Albany smoothly and promptly! Would highly recommend!

Devin was excellent in every way! He presented in a very professional manner with a sparkling clean…read morecar. He offered great and constant communication throughout and was lovely. Thank you, Devin

Devin was recommended by another provider who wasn't available on our requested dates. We were so…read moregrateful for the referral! Devin arrived at our home right on time to take us to JFK. He is a safe driver, with spotless vehicles, but best of all, such a pleasant gentleman to ride with. He also picked us up upon our return to JFK monitoring our flight's arrival and communicating the pickup point. Highly recommend!

Not only did they inform me by email, 3 days before my daughter's wedding that they were no longer…read morein the charter bus business, offering no solution, they never refunded me my $800+ deposit! This had caused a lot of stress and aggravation between my daughter and I, worrying about getting 100 guest to the wedding venue, luckily we were able to scramble and get small party buses, sprinters, and a charter bus from out of town, you can only imagine the extra expenses it cost me! I waited a year in good faith for a refund, my next step is traveling upstate to court, another inconvenience and expense! I can't understand why I'm just not refunded my money! Shame on you Trent Griffan-Braaf, whom I sent a copy of the receipt and contract that you requested!

No call no show for a late airport pickup for 8 people…read more No way to reach the company after business hours.

My partner and I needed to get to a rural area of Vermont from Albany, and John agreed to take us…read morewith no hesitation -- he's truly a gem! He was very responsive as we planned our pickup time / location. On the date of our trip, he arrived promptly at the time we had agreed upon, and his car had lots of space for our luggage. John himself was very friendly and kind. When we arrived at our destination (which we had never been to before), he helped us figure out exactly where we needed to be. I should also mention that John's rates are very reasonable -- with how excellent his service was, we felt he provided incredible value for the price. Thanks so much, John!! I highly recommend reaching out to John if you're ever in need of taxi services in the area :)

John is a very good communicator. He responds quickly, with details, and made me feel very secure…read moreabout when and where he would pick me up. He is nice, a safe driver, and is good with either conversing or driving in silence. He got me from Albany airport to a small, not-easy-to-find-in-the-dark country house in Vermont in a few hours. I recommend him highly.

My first trip from Albany to JFK a year ago was great. But…read morelast night from JFK to Albany was not that good. I was supposed to be picked up around 6 pm but driver called and said she was ready to pick up around 4. It was good except I had no time to get water or food, and barely managed to change my SIM card to talk to the driver. (Why don't they use WhatsApp which would make it easier for travelers coming from other countries?) It was very hard to find the car. Driver just said "a very big black car" at the passenger pick up. Well, there are ziklinins big black cars at JFK, and very many pick up spots. After several calls (in a very loud and busy outside environment), she finally said lane D. It's a long lane. After I ran back and forth with 2 suitcases (I am 66 and have limited vision in the dark), she said D3. Even that place had several pick up spots. Finally we left JFK close to 6 pm. There were 5 passengers, one of whom spoke very loudly throughout the ride, discussed political issues with the young student from Serbia, shared her opinions etc. I was very uncomfortable. And loud. I did my best to keep my mouth shut, as did the other two women in the van. There was no water, snacks or scheduled toilet breaks. No announcements of seat belts, bathroom breaks etc. There was a small accident (not our driver's fault and no injuries) which caused another delay, and a subsequent loooong and looooud discussion by that same very talkative woman and the young man. By then I was getting a bad headache (hunger, dehydration, jet lag, and all this noise including the driver playing the radio. She never asked if it bothered anybody. After Kingston I moved to the back of the van hoping to get away from the loud passenger and the radio but music was even louder in the back! Also the ride was very loud and bumpy there as well. When we finally stopped at the Albany airport I had another anxious moment because I did not see my backpack with all the luggage. Turned out that the you gman from Serbia grabbed it and placed it on the sidewalk. He meant well, tried to help, but imo, it was the driver:s responsibility to safeguard all the luggage. I will use this service again since there are very few choices to get to JFK, and I do travel a lot, but I wish the company takes notice of these issues and improves drivers' training.

The customer service representative was very helpful and friendly. Answered all my questions. The…read moredriver showed up early and very professional-- open the doors. The vehicle was spotless. The price was excellent considering the level of service that we received. It was a fantastic trip.

Clautare Duclair will take care of you & get you where you are going with a smile on your face. Ask…read moreabout his work in Haiti!

Aweful -- just aweful! We requested a pick up in advance and then confirmed to make sure the taxi…read morewould be on time. Despite all that, no car showed up. When I called to find out the status, I was given the driver's direct phone number, so I called him and was told he had no record of the pickup and was on another call. Unbelievable!

Capital City Taxi In Albany NY Is A Great And And Reliable Medical Transportation Company.They…read moreAlways Pick Me Up On Time,The Drivers Are Friendly, Very Helpful And Professional.If You Need Medical Transportation Give Capital City Taxi A Call You Will Be Very Satisfied With The Courtesy, Respect And Transportation The Provide To Their Clients. Sincerely Yours. William De Jesus.