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    US Post Office

    2.7 (12 reviews)
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    3 years ago

    I'm amazed at all the negative reviews. I use this office routinely. it's clean, fairly empty, and the staff (including Neil) are great!

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    Ask the Community - US Post Office

    United States Postal Service - Wednesday, April 3, 2019: lobby and store area.

    United States Postal Service

    (6 reviews)

    I concur with the positive reviews of the staff and service at the Zephyr Cove, NV post office (…read morezip 89448 ) -- it is a very convenient post office, with great staff. I have no idea what Nicole G. is talking about in her 2018 complaint -- there is NO US Postal Service DELIVERY TO PHYSICAL ADDRESSES on the Nevada side of the south shore of Lake Tahoe ! (Perhaps she confused UPS with USPS ?). And Lauren A., what are YOU talking about ? First of all, there IS an external mail box set up for drive-by, mail drop off. As for your "not handicap friendly ... inside mail too far from entrance" critique, I don't get it. There is handicap parking directly in front of the entrance, and there are no steps to get inside, where the front counter is 20 feet from the door. You must be thinking of a different location.

    Horrible delivery service. I was expecting a package today and at 8:54am the tracking said it was…read moreout for delivery, but at 9:42am it is marked as returning to seller. There were people awake and even outside around that time and there is no excuse why I did not receive my package. I need this package by today and I thought USPS was a reliable service, but this lack of customer service explination and me not recieving the package shows severely otherwise. What I can assume, since the package was not delivered, was that it was stolen by the delivery personel. I also tried calling customer service and they hung up on me. The level of professionalism is very prevalent.

    US Post Office - Mailing Needs

    US Post Office

    (56 reviews)

    I wrote this review before going into the store in person based on the phone calls. Rest of review…read moreis post-Terry. Terry is the man. --- HORRIFICALLY bad. They don't answer their phones during business hours, they don't have a way to leave voice mail, and they like to return your packages without notice and with a useless error code ("wrong address"). Horrible, bad, awful, terrible, useless. I'm so furious right now I'd vote for whichever candidate offers to defund USPS. --- BUT, after going inside I met Terry (90% sure that was his name). And Terry gets 5 stars all to himself. USPS was returning my packages left and right and every person at USPS - this store and the main office - told me 500 different reasons for why it was happening, but no one had a clue how to fix it and most said it couldn't be done and I was just screwed. Terry the savior gave me a form the size of half-sheet of paper, told me to write down 3 things (name, address, and signature) and he'd fix it all. AND HE CAME THROUGH. Packages arrive, mail arrives, all is well. Terry gets 5 stars, the phone services and rest of the office gets -1, so it averages out to 2 stars. They should give Terry control of the office and fire anyone who answers the phone. Or maybe I'll hire him.

    I've never had an issue with this place before, which is why this experience was so disappointing…read more The lady working up front today seriously needs to work on her attitude and learn how to be more personable when dealing with customers.

    US Post Office - Genoa Post Office

    US Post Office

    (8 reviews)

    Greater Genoa citizens don't receive direct mail service at their residences and businesses…read more Instead, most everyone has a box at the Genoa Post Office. So depending on the time of day, the Genoa Post Office is a happening place. Getting in and out of the parking lot can be an adventure in itself, and with COVID, it's sometimes hard to recognize your neighbors. Now that Gayle and I live just outside of Genoa Proper, I enjoy the experience. When Gayle first registered for our PO Box, the postal employee immediately noted that Vassar was a Genoa Proper name. That's true as her Dad's family arrived here around the 1940s. So that makes only me as the California invader (via Iowa) in our house. :) If there's too much mail to fit inside the box, I'll either see a key inside the slot, directing me to a larger "locker" space to retrieve my package. Otherwise, I'll see a yellow or green slip, directing me to the desk. The folks working at the post office are nice and with a local flair that I relish. They'll even collect my MIL's mail for me to deliver, no questions asked.

    7/24//2018: The historic Pony Express Trail Post Office's location is 3/4ths blocks away South from…read moreNixon Street, Genoa, NV 89411. The Post Office's sign is quite small and unfortunately, the sign's location is not directly standing via Foothill Road! Apparently, there seems to be one USPS employee working upon my arrival so, you must hail for service. Anyway, just after the Post Office's location is the antique store . . . FYI~A blatant landmark searching for the antique store signage in order, looking for the Post Office, I guess? I didn't see a US Flag flying so, I just don't understand why as a government office, there's no flag~Waaaah . . . Well~My suggestion is drive super s-l-o-w so you won't miss the USPS' driveway!

    US Post Office - postoffices - Updated May 2026

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