I only come here because of Nicole! She is efficient,…read morefriendly and knowledgeable and she has a great attitude! Also I like that she really does try to help and not just a scan and payment person! Yesterday I had to ship out of the country and "customs" has rules that I was not aware of but instead of just telling me to look for something online she helped find it! Who does that? Value wise- we can choose to go to any store let's face it no one offers more than or cheaper than the others- but I come here because she is so helpful! So thank you Nicole! I really appreciate you going the extra mile for me yesterday So thank you UPS store for this employee! She's fantastic

I went to return a package using self checkout its easy to use and there's ice cream next doorread more

I went into this establishment to have a photo laminated. They were very helpful and friendly while…read morethe laminating machine warmed up. Did a great job completing the task for a very good price

I have been using this location due to the convenience factor... until today. I received a call on…read more11/10/25 around 2:00 p.m. from Berlin, who works the counter at this location. Berlin's message was simply saying I have a package to be picked up. AT NO TIME DID SHE TELL ME IT HAD TO BE PICKED UP THAT DAY BY 5:00 P.M. As I was not available to call or pick up package within her time frame, I arrived at the store at 9:00 a.m. on 11/11/25 to pick up the package which were legal documents and a key required for a morning meeting on 11/12/25. When I arrived, I was told my package was returned to FEDEX since I did not pick up the package when they had called. Although the store is open until 6:00 p.m. I learned the package was returned at 5:00 p.m., so had stopped in the day they called, coming in after 5:00 p.m. the package would have ALREADY been returned. TOTAL INCOMPETENCE on Berlin's behalf. While I do not have a box there, Berlin should have had used common sense and inform me if I did not pick up the package by 5:00 p.m., it would be returned. But again, her voicemail simply said to pick up the package; they were opened until 6:00 p.m. Of course when I asked to speak with the manager, I was told Vera would not be in until later in the week. My number was left; it will be interesting to see if I receive a return call. Due to the lack of customer service and the incompetence of Berlin, I will again be using the other FEDEX location in Fallbrook located in the Major Market shopping center. I've used their services in the past with any issues and was always very satisfied. It's a bit farther, but it is worth the drive time to deal with someone who uses common sense. The closer proximity of the other location (In the same center as Northgate Market.) is NOT worth the incompetence.

Very similar experience as others on here. Workers here are rude and careless. I dropped off a…read moreFedex package Thursay 4/1 for next day it is 4/8 and no scan on my package has taken place. I just called the drop off location and the person who answered (Brandon) the phone was completely rude. Told me he has no clue what I want him to do. I was then told it was my fault for not asking for a receipt. He laughed over the phone and said he has no clue what I even want from him. Said system was old and left me on hold for 30 mins... Definitely reported this drop off location to Fedex, he's very careless with packages and doesn't care at all about customers.

If you do an Amazon return you have to have it boxed or in a package ready to ship. Unfortunately…read moreyou have to go to a UPS Store to use the barcode and have them package it for you. The staff here is very friendly and they have a UPS drop box outside so if you have a package you can leave it there. There is a size restriction though. They also sell packing supplies and other items.

Decent prices for emergency moving trucks…read more Clean lot and friendly staff. They always have a truck available never a line to get service. Will be back again if needed.

My comment was deleted for some reason, so I am posting again. Service here is bad, the customer…read moreservice is terribly rude and amateurish. The young guy who "opens" in the morning is always late, has very poor communication skills and is rude to customers, including myself; barely has a clue on how to put a whole sentence together or greet people, and always says "huh"? instead of "excuse me". Some basic course in etiquette and customer service might do this business a whole lot of good, and it wouldn't be a bad idea to open during the posted business hours instead of 15-20 or 30 minutes later, which has happened on three occasions now. Will no longer use

Many local services that saves me a trip to the post office. Always have great, knowledgeable…read morecustomer service. I also buy their boxes to send packages oversees. They are sturdy and stronger than your typical box and worth the extra expense. Definitely recommend their services.

After the older Hispanic man stood texting and ignored me in line for a couple of minutes he…read morefinally called me over and told me that they wouldn't tape their own flat rate boxes that they provide. The worst service ever!!!

Terrible…read more Just terrible, very bad, not good, stole my mail

I had an envelope accidentally mis-sorted into my PO box, and when I stopped in to drop off some…read moreFedEx envelopes, I asked if I could just place it back in the mail to be re-sorted and delivered correctly. I was told that because of the carrier it originated from, it couldn't simply be dropped back in for re-delivery. That's when Sunny stepped in. Even though it wasn't something they typically handle, Sunny offered to help by creating a new label and getting it back into the system to make sure it reached the right recipient. It appeared to be something urgent for a law firm, so that extra effort really meant a lot. I truly appreciate those small acts of kindness especially when you're unfamiliar with the process. Sunny went above and beyond, and it's a great reminder of why we should continue supporting small businesses like this.

Blessings I truly…read morelove the service here. I have had nothing but the best. All employees are always on one accord with great hospitality a long with customer satisfaction. The owner Sunny Kalanke has always made sure, l left with a smile. Why? Because, he makes sure as his customer you'll feel the red carpet experience like it's been rolled out. His loyalty is too his customer. So, therefore this store deserves 5 plus stars...thank you

It is regrettable to learn that this establishment, which provided excellent service and…read moreconvenience, will be closing down.

Hemos venido ya dos veces y en ambas ocasiones en sábado y nos han atendido rápido. Algo que no…read moresabía y que se que es súper tener cerca es que podemos imprimir en la tienda. Estábamos buscando un lugar dónde imprimir ya que nuestra primera opción era la biblioteca pero no abren los sábados.