Nedra is the only good thing about the post office We shipped out a lot of packages and she came inside with every person that walked in giving us all the information we needed to make our best shipping choices She is the best read more

Guy at the front desk was very helpful and kind. The place was quiet and on,y had one person ahead of me when I was there. The service I needed wasn't at that location but he gladly informed me of another one I could go to. read more

I picked this location because it was the closest. However, it is very confusing to find.

This post office is beautiful on the inside I kind of bumped into this place by accident - well a on purpose accident - and decided I would never leave. The architect is so nostalgic (I feel like I stepped into a 1920's movie and I am underdressed - I really need to be in my Jackie Kennedy-Onassis gear). I thought I was in a museum or something. It's actually very small but still breathtaking - for a post office. I wondered why I haven't been here before. My local post office - Bardin location in Arlington is giving me poor customer service. Asking for help with minimal things has become an issue. One time is fine, but by the third major issue - I decided to look elsewhere. The Bardin location is conveniently located to my home and bank BUT this location is located close to work and just a better ambiance! I like the employees already. The prices for P.O. Boxes are pricier here and the boxes are much smaller for the price but I imagine that is design purposes. Since I am a P.O. Box customer, where I spend my money is important and how I am treated as a customer is a priority. This particular post office is connected to apartments, so don't pass it by. It is on the first floor of luxury apartments. read more

The worst customer service it doesn't matter what time of the day people never want to work there. They make you wait in line and only one window will be open but yet the guy behind the counter will walk away for 20 min even if there's a line. read more

HORRIBLE SERVICE! The guy was in the phone the whole time, it's the first time and last time coming to this place, sad cuz it's walking distance from my place, but not for that I will let a miserable employee call me "fag" he needs to be let go, there is many people outthere looking for a job and this nasty, homophobic employee is giving bad reputation to USPS and dealing with customers when he doesn't know how to, when I expressed my discontent after he wasn't helping me for been on the phone he answered "I don't even care what y'all fags think!" Like dude is not about what anyone things is about you doing your job read more

Stopped by again today for a change of address form and they will not have them for a couple of weeks...lol Stopped in today to get a change of address form...I was told they are completely out! Lol...unbelievable! No change for $10 available for my purchase. People here need training on positive attitude and custumor freindlieneI really don't like going to the post office at all. It was a good experience back in the day. Now, I wait in long lines, people that work their are not very pleasant and are most rude. This place is the same as all locations. Maybe they need to outsource because it's no longer working like it did in past years. Best part of the deal are the colorful and seasonal read more

I should have visited Yelp before checking into this location here. For starters, this place was hard to locate because it's a joint building with some luxury apartment complex. Secondly, I came here to ship my things home from TX. the nearest USPS from the place I was staying was a 45 min walk, so I figured I'd carry this with me during my visit downtown. By the time I got here to send my shipment out, the manager was telling me to try a different location because they ran out of medium-sized flat rate boxes to give me. Like huh??? I ended up caving in to using a size large flat rate box, resulting in spending five more dollars I shouldn't have. not sure what the heck is going on with location but it isn't a good look. I was visiting Texas and I know the USPS is struggling right now, but if I knew what a hassle it would have been to send home a few things, I would've opted for Fedex instead. read more

Have not been able to get ahold of them yet from the hours of 8:30-5 during the week. Goes straight to voicemail saying I am calling after hours. Should have checked out these bad reviews before wasting my time read more

Apparently they take an hour lunch (get alternating workers) and they put out a sign saying they'll be back in one hour ....how are we supposed to know when that hour started !?? This poor old lady stood outside In the line for the entire hour. This screams poor leaders. read more

My residential mail comes through this location and they are constantly making up lies about why my mail can't be delivered. I'm convinced my carrier just doesn't want to make the stop for my complex sometimes and has reported excuses like "a wild animal on the property" and "the mailbox is inaccessible", none of which have ever been true. My friend once called multiple times and demanded they deliver a package she sent for my birthday and it took that type of action for my mail to be delivered. Seriously - what is going on at this location? Based on the other reviews it seems no one that works here cares about anything. read more

I came here twice in one week to mail out priority mail boxes for Christmas. I had the lady both times and both times she complained that she was the only one working the front. You'd think during Christmas they'd have an extra body or two, nope. I was expecting long lines, complaining, but what I didn't expect the employee's complaint that my 8 didn't look like an 8 enough. Um what?! Apparently, the top bubble of my 8 wasn't to equal ratio to the bottom bubble. She asked "am I shipping to area code 96708? It's not coming up as the city you listed". I said, that's an 8, not a zero. Then she scolded me about my top bubble size as the line behind me looked unamused. After I told her it's definitely an 8 and not a cursive 0, I paid my flat rate box fee and went on my way. I more than likely won't use this location again if she's at the front. read more

The young guy working there (clerk #2) was extremely rude and unprofessional on 2 separate occasions. When I was at the counter, he just looked at me in disgust and said absolutely nothing. When I handed him my envelope, he just said "close it". No please or anything. During the first altercation, I asked him if he put a signature required on the purchase and his response was, "I didn't put signature required because you didn't ask me to put signature required". This guy is so rude that I think that he has lost touch of reality. I filed a complaint but I highly doubt that they will do anything. In fact the manager said, "well everyone needs a job." This is by far the worst post office I have ever been to. Unfortunately, this one is the closest one near me and now I have to travel to a further USPS just to get reasonable customer service. read more

I have never seen a US Post Office this awful. I saw the low ratings when I went to it and behold...people weren't kidding. People in line to get packages said don't push the ringer more than once otherwise they will get irritated and leave you waiting longer...really. Waiting at the main window....the kid looked at me and then went to the back and never came back. The line mounted to about 20 people and still no one came up front. I can not believe how poorly managed this post office is. If there was a zero star, I would give because I didn't get any help while I was there. read more

If I could do zero I would. Only one person during lunch hour... I understand it can happen is slow areas, but in the heart of downtown really? The lady there had a wonderful attitude when asking questions... Just the icing on the horrible cake. USPS is just going down the hill. This isn't the first, and probably won't be the last, horrible encounter I have with USPS as it seems all of them have been the worst now. Oh, the lady did help retape my box, but only after she gave me grief about not having it done completely before hand. So there was one tiny sliver of kindness, sort of. read more

It's not like you really have a choice when it comes to which post office delivers your mail....I digress. I have NEVER had trouble receiving packages via USPS until I moved to my current apartment community. Receiving packages now is an absolute nightmare. The front office here does not accept packages for residents but has given the post office access to the community to deliver mail, only they basically flat out refuse to deliver. They won't attempt to deliver whatsoever, then mark the package as "No secure location available" or "Business closed". I've even stopped the carrier and asked him where my package was as he was delivering mail. He lied to my face and said he didn't have my package, and lied and said that a second carrier was coming to deliver packages. Huge surprise, an hour later my package that was "Out for Delivery" all day suddenly showed an attempt to deliver/notice left. (No notice was left, by the way.) They keep blaming my apartment community but their job is to deliver the mail, not make excuses. read more

Worst. Post Office. Ever. We live next door to this post office and although it's in a beautiful building, the employees are the worst. Almost every person I've dealt with there has a bad attitude. Today I went in to mail something and the guy acted like I was inconveniencing him by being there. We switched apartments but stayed in the same building and tried to have our mail forwarded and didn't get any mail for two months. They never could explain what happened and said it probably all got returned back to the senders. They tried to blame me and said I'd entered the wrong date for forwarding but luckily I had my forward confirmation showing that wasn't the case. This place is a nightmare. Use UPS or fed ex if at all possible. read more

Most beautiful post office in Dallas. Poorly managed. I literally witnessed the line grow from one person to 6 while an employee was at the front desk tending to other duties. On multiple occasions, she said "the other lady will be right with y'all". Still waiting... Customer service is dead. read more

I met there the Rudest and Laziest clerk I have ever seen. I will avoid this post office in the future. read more

Zero stars. WORST customer service ever. The man behind the counter could not be bothered to even look up to acknowledge me after I stood there for a while watching him slowly sort and I finally asked if they were open. After he continued (still slowly) sorting, I actually just picked up a Priority Mail envelope and went back to my office to complete it online. read more

I have to agree with the previous reviewer. This post office is the worst location I've ever been to. The clerks take their sweet ass time to retrieve one letter/box from the back. Once in a while you get the guy that looks like the Bud Light delivery guy and he's pretty quick, but the others, forget about it, we're at the mercy of their slow ass. It's as if they went on their smoke break and realized they have a line to attend to. Dont get some dumb ass that's not prepared with his postage or his box is not wrapped right. That's another 10 minute delay because the slow clerk has to show the dumb customer how to package it right. Today, I had two small packages to ship out...they were labeled, taped, and ready to go. The line started to get long and the slow ass clerk wants to strike a conversation with the customers. COME ON! REALLY? You see there's a 10+ person line and this idiot wants to converse. Then you have the idiot customer who just stood in that line replying back. There's not much we can do to improve their syrup-style motion. We're at their mercy since they have to stand in their little boring booth for eight hours and they dont give a shit about our precious time. If anyone reading this and knows someone at that location, tell them to move their big ass a little faster next time. read more

PATHETIC, is the only way to describe service (of which there is none) at and from this facility! Ordered package from Amazon and paid for expedited delivery. This PO said they could not get into a residential building with a 24/7 Concierge in the lobby. Next day package is still not delivered! I go to PO where I am told all the mail to be delivered that day is still sitting in the back of the PO (at 445 PM). I carry the rather large package the 3 blocks to my home! We (and others that depend on this facility) go days with mail not being delivered when it is shown on informed delivery! Recently (last week) had a $1200.00 USD check stolen, that had been scanned but it never was delivered. Today, transposed two numbers in the zip code on a package and the clerk was too easy to look up the zip code (of a one PO town in Montana), so I was back home to look it up myself! You stand in line waiting while customers are allowed to pack their shipments at the window, while the clerk stands and watches! All you ever get from the facility manager are excuses! They would have negative stars, if that was an option! read more

I love the USPS. I really do. It's pretty efficient and inexpensive, most of the time. However, this particular location seems determined to cure me of my appreciation of the postal service. Surly, inefficient employees and they are always out of supplies such as padded envelopes or medium sized priority boxes. read more

Worst post office ever. I never post reviews but am at a loss as to how else to change things. Maybe there are others out there with the same trouble as Anne D. and I? My situation is almost exactly the same - they say packages are out for delivery and they're not, they mark them undelivered because the business was closed (it wasn't and the time stamp proves it), and they never leave a slip. Sometimes they don't even bother to pretend it's out for delivery - the carrier just leaves it at the post office that morning and later in the day marks that the business was closed when he tried to deliver. Granted, that's mostly carrier issues. I thought perhaps the PO itself wasn't so bad as when I called the first time to ask about a package and file a complaint about my carrier, they answered promptly and were very courteous and helpful. They promised to look into it and call me back. Never happened. AND when I call the post office now to find out where things are, no one answers. I have called repeatedly, at all times throughout all days, and the same thing. At this point all I can figure is that they take your name and number and then put you on a 'Do Not Answer' list. read more

This is an unusually small (and close to being eliminated?) post office in downtown Dallas. It's in the same building as Hospitality Sweet, but at the other end of the long hallway. The building is historic and worth a visit inside for the art and architecture. I've sent many packages from this location with nary a problem. The lines are short, the staff does its job, and I'm good. It's not the happiest or surliest USPS staff I've ever met. Like most post offices, the hours are business hours, which only helps if you work nearby. The no dogs sign is an interesting message, as the apartments in the upper floors allow dogs. Sooo, I'd recommend avoiding the artificial turf areas around the building. read more

If I could give this place zero starts I would,now I know why all the reviews are bad,it's a pity such a beautiful location,but the employees are just a...holes don't come here it'll ruin your mood,clerk #3 is the biggest a...hole I've ever met,he won't give me his name,no surprise there,rude people with attitude,stay away! read more

Maybe half of why I give such a poor rating is because of the postal service period, but here goes... I keep getting certified mail...that the mail man doesn't have the decency to try and see if I am home. I mean, we may as well save the mail man some time because I am obviously not standing by my mailbox down the hallway all day. Now that we have that out of the way...hours of operation are 830-5 all of which which conveniently fit INSIDE of MY work hours. I'm sorry, 830 ISH. Try about 8:40 and the clerk took his sweet time even after he saw the line of customers with no regard that he should have been helping us a long time ago. I had one customer in front of me (who also had an issue with the mailman delivering mail, although his wasn't certified) and the clerk left for TWENTY MINUTES. The customer in front of me claimed that the pile the clerk brought back couldn't have been everything and the clerk responded (oh, and I do quote), "Yeah, right!" I claim bad customer service and it wasn't even to me! Now, parking. I happened to find a meter this time but last time I conveniently found a lot three blocks away for $7! That was after I drove around for 20 minutes, construction included. And the meter parking...I foolishly thought 20 minutes was enough to sign for a letter, it wasn't. Sarcasm intended. Avoid this like the plague if you can. It probably would have been easier to contact the sender to have them mail it again. read more

priority mail 3-4 day take up to 15 days. use fedex or ups, you will find it less cost and on time

The young dude is pretty cool for customer service. the old dude acted like a turd . I'm glad I walked in to the gift card kiosk by accident and knocked the cards over on the way out . read more

This is the worst Post Office I've ever had to deal with! They are extremely unprofessional and rude. There is a high turnover in the employees that handle your mail and supervisors. Mail is often lost. I mailed letters to myself to assess the situation and I am yet to receive them after 3 months. When I made a formal complaint, they found some of the mail... I received mail in January 2017 that was dated all the way back to September and October 2016. I confronted the employee and she told me that she is protected by a union and nothing can be done about it. I contacted the main post office and a customer service rep took my complaint and no one ever called me back. read more

I've been to many post offices around the country. Dallas Post Office is run by BY FAR the LAZIEST group of people working under one roof. 1. If you go to the counter and ask for help, you will not get it. OR redirected to the door down the hallway. IF you ask for something that doesn't require a stamp, they will talk back to you but with that I mean through an insult and even laughing. Do not expect professional behavior. If you are instructed to ring the bell, You can spend some time walking from the counter, to the door, ringing the bell and waiting. Someone most likely WILL NOT come. BUT you will be able to hear them behind the door laughing, possibly even one of the women yelling out "sorry". 2. If you ask to speak to the supervisor, she's as bad as majority of her employees and also will not help. She will tell you she is, reassure you she is but will not follow through on any of the help and change she promise. Or lie to your face when confronted. 3. Have your tracking number ready. THEY WILL lose your package. Guaranteed. You probably won't be too happy at this point so you can file complaints at https://www.uspsoig.gov/form/new-complaint-form/. 4. And just FYI: Your mail - expect to get 1/3 of it delivered if you live in the area, especially in a complex. The rest will be returned to the sender. Doesn't matter just depends on how the cards fall when going out that day in delivery. If you have monthly subscriptions to magazines, you also might want to think about cancelling it. This post office is vital to downtown Dallas and it's unfortunate to say, does not have the workforce to support the honestly and integrity when performing their duties. read more

Luckily I have only had one experience with this post office. One is too many though. I called them to ask them 2 questions about a package of mine that was at their facility. Keep In mind that she was extremely rude to me from the very beginning. She was immediately annoyed that she had to be on the phone. When I started to ask her another question she immediately said "Now don't start asking me another question, you're only allowed one question!" I was shocked at the extremely poor customer service. It's not my fault that you're so miserable with your job and life. read more

The worst local post office ever. Not deserving of even 1 star. They do NOT EVER answer the phone, so if you have an issue there is nobody to speak to. They cannot seem to get addresses correct, no idea why, we do not live in an apartment building. But they are constantly sending packages to the same number but an entirely different street. Its so frustrating, lost packages and lost mail all the time and no one will assist you. One of the worst things about living downtown Dallas. read more

There are pretty much zero qualities that are acceptable at this post office. There's a dispute with my apartment complex in which they won't accept our USPS packages at our front office, but the post office's response to this is unacceptable. They choose to not only not deliver our packages to our complex at all, but fail to notify us that a package was even available for delivery. It's only by virtue of tracking numbers that we are even aware of our arrivals because THIS POST OFFICE DOES NOT INFORM YOU OF FAILED DELIVERY ATTEMPTS! If I didn't have the tracking number I would have never known of the failed delivery, and at this point all the tracking number does is tell me to reference a notification slip that I never received. This isn't the first time it's happened either as I've had failed packages before that I just didn't happen to have the tracking number for. This post office is full of either lazy employees or liars and I really expect more than this from our postal system. This is downright UNRELIABLE! I think the worst part is is that they refuse to acknowledge this problem at the post office. I have talked to them about this problem and I've just been told that there's a dispute with the complex, but all guidelines are being followed. I disagree as this isn't the first time I've 'had no packages' and they 'can't figure out' why I might not have packages. read more

I want to preface that my good experience stemmed from a bad experience with the post office. My parents sent me a package for my birthday and i received a pink slip to my neighbors door (they were kind enough to give it to me) so I scheduled a redelivery. My package did not come when it was scheduled but I ran into the USPS delivery person, Russell, at the mailboxes and he was incredible. He gave me the number to reach him with the next morning when he was at work so he could personally check for my package for me. He found it! Russell was kind and understanding and truly altruistic. If you have Russell as your delivery person, you are lucky!! read more

The young kid with the attitude behind the counter is not good with customers at all. And should not be working at the post office. If not anywhere, for that matter. I guess he was irritated because I took him away from his cell phone to do actual work. It's a shame... read more

I work in Ren Tower on Akard. Do not have any package delivered downtown through USPS. You will never receive it. They have a station in the basement. They are never there at posted hours. They are holding two packages for me that I cannot get. One is from Ebay valued at $500. I WILL NEVER HAVE ANOTHER DELIVERY THROUGH THEM. read more

I love this old post office. When you walk in it is like stepping back in time. I live close by so I have never attempted parking here thankfully. The women I have dealt with that work here are very friendly and helpful. The only thing that slows up the line is if some idiot doesn't know how to properly package a shipment, which is not the fault of the post office. read more

Stood in line for over an hour. Rang the Dutch food service 5-6 times. Only for the guy to tell me he the supervisor did not want to talk to me. Seriously?! So rude! read more

Currently standing in line to pick up a package and it's been 20+ minutes and no one has come to the door to help the 10+ people standing in line. The USPS employees at this location are rude and could care less but they are getting paid for everyone else to stand waiting. read more