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    US Post Office

    2.2 (39 reviews)

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    Thomas G.

    With it being the weekend, a Saturday afternoon I had no interest in waiting a few days to ship my Poshmark item. As a Poshmark Ambassador, I strive to ship my items within two days at the least which keeps my shipping status at 1.3 average days. As much as I dread driving my vehicle anywhere near downtown Chicago, this US Post Office due to its retail hours, was my only resort at shipping my Poshmark package the day of its purchase. I am grateful it was open because I did not want to place my package inside of a blue collection box which would have gotten picked up who knows when by a postal clerk. As for the visit, I was fortunate enough to find a parking spot outside of the entrance, which made me feel as though I was walking on thin ice at being ticketed. So, I had extra pep to my step while inside to avoid that from happening. I had a long walk down the hallway of this location that appeared emptier than my dating life, tehehe. Signage pertaining to US Post Office information guided me, but moreover, to get to the service area, I had to take escalator stairs where it sat ahead. During my visit, there were very few customers being serviced, but shortly after waiting in-line, a clerk called me over. As someone who visits post offices regularly whether it be for Poshmark or eBay shipments, the clerk presented a welcoming vibe during our brief encounter. And I was well on my way after the clerk accepted my package. I am terrible at doing the surveys pertaining to my visits at post offices, but I always share some sort of a review. In spite of having a great experience, I honestly hope to not utilize this US Post Office again for shipments due to it being well out of my way. ~ Embrace the journey. ~ Thomas G

    Marius Nd Simona T.

    If you want to get the worst customer service you can imagine. Come here. The staff never ceases to amaze me. Very rude and not helpful. Qualification for this job must certainly only be a pulse and if you are breathing. There are plenty of nice people looking for work, why can't these people be replaced FML. I can feel my blood boil every time I have to come in here.

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    16 years ago

    Aaahhh yes! Much better, in and out quickly, people are courteous, and there's free parking!

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    Ask the Community - US Post Office

    Review Highlights - US Post Office

    I ordered something off Ebay, but forgot to update the shipping address with Ebay and PayPal.

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    USPS - The counter w live help

    USPS

    (151 reviews)

    I had a PO Box at this Post Office... "had" being the operative term…read more Packages at my building were getting stolen at an alarming rate. Thus, I decided to get a PO Box so my merchandise could be stored in a secure, government building. Plus, I really loved that they have incredible hours, being open until midnight Monday through Friday, and late into the evening on Saturday and Sunday. Alas, this is the only good thing; everything else has been one issue after another. There was a major issue of packages seemingly not being delivered. I would see the tracking notification stating it was, but no 'package waiting' slip in the mailbox. I would bring this to the staff... some of whom checked in the back, while others stated that if there was no slip, it was still moving through the building. After this repeated enough times that some of the staff remembered me, and after I said "the only thing there is the cardboard on the back," he realized that the PO Box was effectively marked as vacant. Uh oh. It was removed, and I thought it would be uphill from there. Nope, there was a further issue. But first, a quick note about Street Addressing. PO Boxes at this Post Office come with Street Addressing, a service where your PO Box comes with a real street address. In trying to find out what this address was, most of the staffers had no clue what I was talking about. I eventually learned what it should actually be from a poster in the hall. Once I knew this from an official USPS source, and the "vacant" sign was removed, I ordered an item to that street address. The UPS tracking showed it as being delivered to the Post Office. However, the package was nowhere to be found. It ended up being a whole lot of finger-pointing, with the package seemingly being swallowed by The Void. After this, I decided it was time to close the PO Box. It was unable to fulfill the function I needed it to, and this is in large part due to negligence (i.e., not taking proper care) by this USPS. Final nail in the coffin: the number of letters that get lost, and the delays if they don't (about a month), are beyond unacceptable.

    My mom came on May 29th to return a lulus package with the return label on it for UPS. She made a…read moremistake and took it to this USPS instead, and the employee still took the package from her anyway. Wouldn't it not scan...? I came back a few days later to explain the mistake and ask if the package is still there. Lady says it should be returned to sender already. Never got it back! Shady business

    USPS - Looking for Valentines Already !?! ;)  @ USPS 3024 N Ashland Ave, Chicago, IL 60657. Quick & Nice Service. Cool!

    USPS

    (157 reviews)

    Lakeview

    Wow! 2/1/2026. Quiet day, one person working there, helping a customer. Woman with glasses. Im not…read moreeavesdropping but I hear a lot of hostility in the person working. As she finishes with the customer, she looks at me and informs me that the line starts at the other side of the store. I am the only one in the store. I apologize, and approach the counter. She says "no, walk around"... so I do, and then she shouts "next!", and I then walk to the counter. I state I am here to purchase some stamps. Her response is "cant you read the sign, we dont sell stamps here". Next to her is a piece of paper written in sharpie that says "no stamps". I say oh no! Where can i get some stamps? Her response is "go somewhere else, theres a store on sheffield but theyre closed today". So I asked where I could buy some stamps, to which she replied "not my problem. Next!" As a customer had arrived with a return. As she told this customer she cant ship the package because they have the wrong box, I stood to the side googling where else I could buy stamps. I left after a couple minutes, and did not see the woman working the counter meaningfully contribute to society while I was there. I appreciate that usps allows people like this to remain employed somewhere,but as other reviews show, this is a consistent issue that has been present for years and will likely not be addressed. Do not come here, I'd expect this location to be closed in the near future due to lack of care by its staff and the company that "supports" its staff.

    Terrible customer service at this location. The employees I have interacted with are extremely rude…read moreeven when you are friendly and prepared when you get to the counter.

    United States Post Office - Destroyed packages by USPS employee

    United States Post Office

    (121 reviews)

    Near Southside

    If you live in Prairie Shores you know all about this place because they won't bring packages or…read moreanything too large for your mailbox to the building's package room. You get those slips instead and requesting redelivery when you're home is ignored. So during busy shipping times (holidays, etc.) expect to come here and wait in line forever. Some of the employees are more cordial than others. I had both good and poor experiences and you can tell they are all under a ton of stress. One thing I can say is getting upset with them won't help you at all. In this case you have to adopt some kind of zen mind practice because otherwise you'll wind up having a stroke and still nothing will change here.

    If I could give this place 0 stars I would. There's always only a single employee. The wait is…read morealways 30-60 minutes. There always only one worker. Would it kill you to put a dang kiosk at one of the always empty stations so that we can at least help ourselves. I just want to drop off prepaid packages and get a dang receipt. AlSo if you're shipping stuff from here, even if it's prepaid, you better get a receipt because I've never had more packages lost in my life than I have from this location. Currently been standing in line for 25 minutes with two people in front of me the line is literally out the door behind me when I tried to scoot forward to make space for the more people. The employee told me that I could not do that and I needed to back up even though there's probably 30 feet between me and him. I said people are standing outside. The feels like temperature is -7. he said that we have to stay in the camera or "they" call to complain to the one person at the counter, trying to actually help people. Get. A. Frickin. Kiosk in this place. Help the grossly understaffed workers and help your customers.

    Post Office - Merchandise Mart - Website says they are open. The hours say they are open. Lights on... someone there? Doors are locked.

    Post Office - Merchandise Mart

    (56 reviews)

    River North, Near North Side

    I'm not a fan of giving out one-star reviews but when it's warranted, on every single occasion,…read morethen you know what, I'm doing it! This post office is located on the first floor of the Merchandise Mart, near the entrance closest to the CTA. No matter the time of day, the length of the line, or how many people are working, this place is always a shit show. As many of the reviews mention, it's so bad it's almost comical. You can't make this up. It's honestly the worst post office I've ever visited in my entire life. Heck, the one in my neighborhood now isn't rated the greatest but the service is one hundred times better. Save your sanity and go elsewhere.

    Located on the lower level floor inside the Merchandise Mart Building…read more FYI. The Post Office doesn't open up until 10 A.M It's a good thing my job is literally around the corner from the Merchandise Mart. Took me like 3 minutes to walk over and to my disappointment my package was not at this location. I was specifically told over the phone that my package was being held at this location. Neither here or there I was upset because I was told that my package was here. The lady behind the counter with the no customer service face was blunt to the point. No your package is not here. We don't hold package at this location. Ok fine lady but do you have an idea Where? and what location I can retrieve my package? There was another lady behind the counter who was so kind to assist me and tell me that my package was over on Dearborn at the other location. I wonder why in a million years postal workers are just so rude with attitude's. Very short and rude with answers. Poor Customer Service 3 Star Review goes to the lady who was helpful. I forgot to get her name so that I can acknowledge her pleasant personality.

    US Post Office - postoffices - Updated May 2026

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