This post office is the one for my town and I hate going there, avoid it at all costs!!! It's terrible that communities like mine, made up of working class and working poor people of diverse backgrounds, so often get the worst treatment even from the public sector. I have experienced it myself at this post office and have witnessed others get treated even worse, especially when their English was limited.
Specific recent problem with them:
I had an issue with my packages not coming to my address, same address my entire life. I've had to get used to a habit of writing "does not live here, return to sender" on mail of former tennants and room renters we used to have at our home 10+ years ago. We've had to return their mail for over a DECADE, because the post office has yet to fix the issue. That being said, I started getting mail from campaigns and political groups I disagree with from some list they must have obtained, with my name spelled wrong. As far as I'm concerned, if you can't spell my name right you're not addressing me. That name is not my name. So, after trying several times to stop that junk from filling my mailbox, I sent one back to them as "return to sender"....immediately that affected packages I ordered and SOME, not ALL, of mail coming to my home to my name. I spent two weeks trying to work this out with USPS, and all the general national customer service line reps agreed with me this should never have happened to me...but who did make it a point to blame me off the bat??? The manager at the Central Islip post office who had to call me back on it!!! She was immediately defensive and blaming me for the issue so that got me upset. I started explaining how they spent the last decade sending me mail from tennants I've had to write "return to sender" on hundreds upon hundreds of times, but the one time I write it on an envelope that doesn't even have my name spelled right, you turn away packages I ordered??? On two day shipping no less because they were very important?!? Here I am a week and a half later and my package is still being re-routed from the Midwest now. So as I went on about this, she took it personally and hung up on me, over and over again. I kept calling back demanding this lady give me confirmation that she would fix my name in her system and yes I was frustrated, yes it sure showed in my tone of voice, but I had reason to be upset and her hanging up on me over and over sure wasn't helping!!! I was fuming!!! Took me calling USPS general customer service line again to get solid answers, and again I told my story and they again were empathetic and agreed this shouldn't have happened.
Thanks CI post office, for screwing up and blaming me instead of taking ownership of the mistake and genuinely looking to help me. Ya are terrible, absolutely terrible!!!!! read more