The "nice" lady behind the counter did something today I never thought was possible. I missed my home delivery as I was not home and the package required a signature. I called and FedEx said I could pick up the package after 5:00 PM. I drove 45 minutes and got there at 6:00. The lady said the truck is still out, and will be out until 8:00, and they close at 7:00. This is before she even looked at my tracking number. Apparently she KNEW the truck was not back. Her job was to dispose of the annoying customer standing in front of her, nothing more, nothing less. This "nice" Fedex counter lady did something I didn't think was possible. She made me WISH I was at the DMV instead. Brutal as the DMV can be, FedEx is worse. read more

Today i missed the driver and i called the office to pick up the package and than they told me come here between 5 and 7 than i went to office at 6.30pm . I could not pick up my package because of unprofessional office staff. I had to drive there 40 minutes. So i would not trust their words. They do not even apologized for inconvenience read more

The absolute worst customer service and incompetence I have ever seen in a business. My package was sent to their facility on overnight shipping, well it's 8 days later and everyday was told it would be sent the next day. Finally, I found out it was because they thought I had a business and it was closed. After explaining 20 twenty times it's a residential address which is obvious, was told they can't change the designation???? SO, I have to go there to pick it, which is a bit inconvenient since I'm OUT OF STATE. The customer representatives are clueless and when asked to speak to a supervisor you get stone walled. Worst experience ever. read more

A very important package that was needed did not arrive as scheduled. I understand it is the holidays, however they can do a better. There was a very nice woman trying to be kind and understanding and assist. The other one made the issue heightened. It seemed like she was overwhelmed. She knows how to do her job but she was irritated. There were a lot of frustrated customers, but at the end of the day I waited a little while and got my package. read more

FedEx Ship Center - Fed ex front counter - Shipping Centers Near Me - Ronkonkoma, New York

This FedEx is where all packages come back if there is no one home to sign for the delivery. My wife tells me, send your stuff to my job?? That way someone will always be here to sign for your packages. Yeah... I get wine delivered from Napa Valley, I can see the mailroom guys getting sloshed on my delivery. Signed by Alfred E Newman? I'm good thankyouverymuch. I drove to Ronkonkoma (say that word midwestern Yelpers) and went to the FedEx Depot. Nice and clean inside, I got there today about 1pm. No line, easy peasy. I gave my ID and off I went with my package. This was a nice transaction, they close at 6pm so Plan on Long Island Expressway traffic if you leave late from work. I got my package, it's all good. Thanks FedEx! read more

The tracking on my package said it was on a FedEx truck for delivery 2 days ago and again yesterday but customer service said it was still in their facility. They said an attempt was made to deliver but I got no messages to that effect. I requested the package be left at the door since I live in a gated guarded community. I could go on and on about the lies and disinformation I have been fed. Go ANYWHERE else for delivery service if you can and refuse FedEx if you have a choice. read more

People working at this location do have a major attitude problem towards their customers. When you bring in many packages they start to show stone faces. When you thanked them they just looked away with no reponse. It's like you are owing them so much. read more

FedEx You guys are an absolute fraud, I am currently on the phone with NATALIE from the trace department an again, no result on PART OF MY WEDDING DRESS That was supposedly delivered YESTERDAY. I was home all day , I got no knock on my door and I cannot definitively say the FedEx truck ever pulled up to my property. I have been told by NATALIE that I cannot speak to a supervisor because she cannot transfer my call, just put in a call request. This is absolute nonsense and totally unacceptable. I will continue to go on all social media on this because you guys are an absolute joke. If I could give zero stars based on lack of customer service I absolutely would. read more

I shipped a small box from South Carolina to Bay Shore NY that was supposed to arrive next day the representative got the address wrong package did not arrive until three days later. When it reached the Ronkonkoma facility I spoke to multiple reps at FedEx about the address issue and requested to speak to the manager at the facility directly, the manager called me and she asked me what was the contents of the package after correcting the delivery address, I told her it was an herbal liquid. She said it will be delivered by the end of day, it was not delivered. When the recipient finally received the package the following day most likely because I kept calling and complaining, the box was opened as well as the content, the recipient sent me pictures of the plastic being torn and taped back. I was so at awe and upset that the facility would do something like this and have the audacity to deliver an opened box and content and tape the label back?!?! I will NEVER deal with FedEx again, horrible service and invading of privacy and disrespect. Absolutely Horrible!!!!! read more

Every time I see anything arrive here, it never ships to my house that day. It always sits on a truck for multiple days there until finally the company feels like sending it. The amount of times things that I rushed shipped that were sometimes pricey things sat in a truck over the weekend is disgusting. I've seen plenty of times my item out for delivery and not delivered because I assume the driver ran out of time. Use anyone else to ship. Anytime i see fedex is the one shipping my orders I assume it'll be a week late! Would love this to ever be fixed but not holding my breath read more

Their delivery driver stole our package or failed to deliver it. We ordered a computer from Dell. Though tracking said the computer was delivered we did not receive it. Repeated calls to FedEx have resulted in no resolution even though their own tracking system showed that the delivery truck did not come to the correct address. We are out $600+ and no computer or resolution. We are very upset! read more

I went to the fedex ship center in ronkonoma comac st. We went 3 weeks before shipping and wanted to get a price. so we brought the two pieces to be shipped and be weighed with out the boxes. she said about 50 dollars. we went to ship today and the total was 50 dollars more. It was the same women. So my daughter try to explain to her. Of course she was upset of the difference in price. But the FedEx women instead of trying to defuse the situation she started yelling at her. So my daughter came out to the car upset so I went in and tried to talk to her and told her my daughter was upset of the different price that she at told her. She started to yell at me and tell me that my daughter was rude. I told her I am not my daughter and to stop yelling at me. I told her i also was here when she gave her the price on shipping 3 weeks ago. she said she will weigh them again. she pushed the boxes on the belt like they were garbage. Another women came from the back started to argue with me that they don't weigh anything that is not in a box. Which is a lie. Than the original woman said she worked here for over 30 years. Well I think it is time to retire!!! read more