If I could give zero stars, I would…read more I visited the Glenwood Springs Post Office at approximately 11:00 a.m. on Saturday. There were three people ahead of me, another person arrived after me, and everyone was standing there holding boxes while only one employee--Owen--worked at the counter. Other employees were clearly visible in the back but did not come forward to help. What happened next was absolutely ridiculous. One woman was looking at stamps, and Owen spent approximately 20-25 minutes giving her what amounted to a private stamp-shopping experience while the line grew behind her. He showed her one stamp option after another and then stood there doing absolutely nothing for stretches of five to ten minutes while she browsed and tried to decide. This was not a complicated postal transaction. She was browsing stamps--something she could have done online or on her own without holding up the only open counter. Owen could very easily have said, "Please take a moment to look through the options while I help the next customer." Instead, he allowed her to monopolize the counter while several people waited with actual packages that likely could have been processed in only a few minutes each. In the amount of time he spent standing there while this woman browsed stamps, Owen could have helped every other person in line. He never acknowledged us, never apologized for the delay, never asked her to step aside, and never called for another employee. He did not even look up. It honestly appeared as though he was perfectly content to run down the clock regardless of how many customers were waiting. Everyone in line became visibly uncomfortable and started making noise in the hope that someone--anyone--would finally acknowledge us. Eventually, an employee in the back noticed the enormous line and came out to help. Meanwhile, the woman continued dealing with Owen, later returned to discuss the stamps yet again, and apparently did not even purchase all of them after wasting nearly half an hour of everyone's time. I understand that working at the post office may not be anyone's dream job, but basic awareness and consideration are still required. Allowing one indecisive customer to browse stamps at the only open counter for nearly half an hour while an entire line waits is inexcusable. Owen showed no urgency, judgment, courtesy, or respect for anyone else's time. I have encountered unfriendly employees at this location before, but at least they got the job done. This was beyond poor service. This office desperately needs better supervision, staffing, and customer-service training.

They were super helpful and we all realized that AMAZON was the true problem - they listed it as it…read morewas attempted but no one was available for signing when I ordered a PC, the post office hadn't even attempted yet to deliver it. So Amazon is out here causing more problems for them and they get chewed out for no reason. Shame on you Amazon.

Super DISSATISFIED with USPS. I had mailed a card with a gift card in it to my friend in Colorado…read moreSprings CO around Christmas time 2023. USPS could not determine the address so I ended up getting my envelope back in the mail. It was completely OPENED UP and my gift card was not in there. !!!! This was discovered on 01/13/2024, I can't believe this, that we US citizens have to put our packages and letters in the hands of dishonest employees who tear your stuff up, loose your packages, and STEAL YOUR ITEMS. I WILL NOT EVER SEND ANYTHING THROUGH THEM EVER AGAIN.

Worst post office location I've ever dealt with - if you have a box here or have something…read moredelivered here, be prepared to add an additional 2-3 days on your delivery time due to the fact that the workers at this location can't be bothered to actually put your packages in your box on the day they're delivered to the post office building. The employees who work here couldn't care less about whether or not you're inconvenienced by their laziness.

CHECK YOUR RECEIPT FOR OVERCHARGES & DUBIOUS CHARGES! I went…read morein today to have boots shipped to a family member. I initially went in and asked for a box that would fit and stated that I would "be right back." The lady at the counter asked if I had my items in the car and I stated, "yes." She said, "Bring them in and we can package them for you." I agreed and brought the 4 pairs of boots in. They folded the box and placed the boots in and used 1 piece of plastic to protect one set of boots and then used 1 strip of tape on each end of the box and that was that. I saw on the counter that they charge $2 for use of their tape (which was fine with me and even made a comment about it, that I would rather pay $2, then buy a roll). I paid for the shipping, the tape and box. When I got to my car and looked at the receipt. There were 2 charges each for $6 ($12 total) on top of the $8.99 for the box (which was expected). However there was a $6 charge for "Std Pack Materials" and another $6 charge for "Std Pack Service". I went back in and stated that, "I had been overcharged and why are there 2 charges for $6, when I agreed to pay $2 for the tape?" I'm guessing it was the owner/manager of the UPS Store and he stated, "we packed your items for you, that's why you were charged." I told him that he "should notify his customers of the extra charges just like the sign on the counter that states the $2 tape charge, when in fact, I was going to pack my items myself?" He made the excuse that "they are so busy and don't have time to tell me" about the extra charges. Although, he did refund me the overcharges, I find it pretty telling in the integrity of the owner and his staff that they aren't explaining extra charges and likely don't expect you to look at your receipt. When you think of all the business they receive each day, that is ALOT OF MONEY that they are accruing fraudulently, right out of your bank account.

Diego is the man! Awesome customer service and helped me sort through an eBay shipping issue. Very…read moreknowledgeable and professional. Best experience at a UPS Store hands down. Thank you!

This is a review for a postal clerk named Matthew, who works at the post office in Crested Butte…read more I was supposed to be receiving forwarded mail from my home address in Arizona, but none was arriving. After contacting the post office in Arizona, with no luck, I contacted the post office in Crested Butte and spoke with Matthew. He looked into the situation personally. Thank you Matthew.

They're not going to have anything you need, won't let you use their tape, pens, etc so make sure…read moreyour package is bubble wrapped, sealed, and ready to go before coming here.

First off, amazingly nice staff. Though I have never gone into the place without waiting in a line,…read moreI'm always greeted with a smile. Except for the older gentleman who looks like Santa and works passports... he can be quite ornery. Their scheduling system is still on paper, in a style similar to the Pony Express. Entering the Aspen post office is not the worst experience... getting a package is. Not even the magical powers of Amazon Prime can save you from an unreasonably long wait on those new fleece lined underwear. Oh no. Expect over a week for a 2 day prime delivery, simply because there is a room of misfit packages somewhere in the bowels of that Puppy Smith Dungeon. Here, packages lay until their owners call asking or someone finds the time to sort through them. Delivering packages is not a strong suit of this particular post office. When your parcel does emerge from their talons, postmen take the "close enough" approach when it comes to actually delivering your package, occasionally leaving letters and boxes strewn about the road. Overall, this establishment is lacking. It should have admittedly gotten one star. However Aspen is a wonderful town with so many wonderful things to experience, we begrudgingly deal with the current state of the Puppy Smith Post Office.

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

This place is a convenient location. They allow 30 minutes of parking for free…read more Scott is a nice guy, the only issue I've had here that sometimes makes me hesitate coming in.. is a guy named Phil.. he was very kind and smiling with people, maybe he is racist? I walked up as normal asking questions telling him I am new here. He told me that even though my package said delivered... that I needed to wait until the next day because I don't have a QR code. I was very upset, I was adamant about getting my package because it was my only day off. After talking with the mail carrie, I decided to go into the line and let people cut until I could get another employee.. SCOTT!! He helped me RIGHT away, he walked me through it without having to tell him I was new.. he simply told me to look in the mailbox for a yellow slip, and it was that simple. Got my package for work on time. I wasn't going to leave a review but I was in Phil's line today and he completely ignored me and just got my package and when the surgery popped up on the screen of how the service was.. he clicked SATISFIED for me... how bold. This guy is very awkward to me around.. hopefully he changes his attitude to make people feel included.

This is hands down the best post office I've ever had to work with. The staff are amazing and they…read morego out of their way to be extremely helpful and friendly.

We were helped by Maggie and she was so helpful, kind, and went above and beyond to help us out…read more Thank you!!!

I would say if you can use ups do yourself a favor. Vail post office people give zero damn, are so…read morerude and disrespectful and keep loosing packages including multiple legal documents. Dealing with them is like dealing with a toddler that is unreasonable and wants to throw tantrums. I have never seen someone so uncountable. They lose your package and would just stare at you like "we don't know". The absolute worst people work here and I am super tired of dealing and relying on the worst! They might be underpaid or overworked but nothing absolutely nothing gives them an excuse for the level of unprofessional bs!

This is the worse post office in the country…read more While I was standing in line, I overheard how they gave someone's expensive $1,000+ professional camera to the wrong person and never even apologized. Just shrugs shoulders. Its like the people who work here hate the people who live here or something. How many post offices have a 100% fail rate. They have not delivered a single package but force people to physically come into the post office and pay them for a PO box. If Fedex and UPS can both deliver to the houses here, why are the post office act like its some impossible task? Packages come in this place and never come out as far as the tracking number is concerned. Unofficially I think the people at this post office are stealing stuff or just giving them to the wrong person. Either way, you are left without what you ordered. I wish I could give this place 0 stars.

I have never reviewed a PO. But here goes- in all the PO's of this area the customer service here…read moreis the best! There are two really nice ladies, one who is named Star and she is a star and a gentleman. They are so nice, and never seem frazzled. I have received some weird attitudes from the staff at Edwards PO, like they do not want to be there. The Vail one is like you are in the twilight zone. This one is run efficiently!

The team at the Hudson Post Office in CO were extremely nice & helpful with mailing my package. I…read morerecommend everyone going there.

USPS always gets so much hate because "they aren't quick enough", "they are incompetent", "they are…read moretrying to lose my mail" and whatever else you hear from people who are upset they have to wait one extra day for their automatic cat feeder. The USPS people, at Snowmass, work so, so hard and if you have a problem with how they run things, maybe you should sign up for the job and run it to perfection, since it's "such an easy job". They work their butts off, get their at 6am, from places that are a good distance away. Not to mention, you know how many parcels USPS deals with in a year? 124 Billion (that's with a B) and they are understaffed/undervalued. FedEx deals with about 5 Billion and UPS deals with about 4 Billion. USPS is dealing with 25 times the amount FedEx and UPS deal with, so just be appreciative that you get your package on time 90% of the time. Maybe if they were staffed well enough, they wouldn't be so overworked and so exhausted. Also, you yelling at them is not going to make them go faster! Try being a little more considerate. Anyways, they have always been FANTASTIC for me and I can't even tell you the amount of mistakes they've made because I don't think they have ever made one... no joke. Treat these people with respect because they are working their butts off for you, for little in return!

The new team at the Edwards Post Office is doing a great job! Mail still moves a bit slower here…read morebut they are always friendly and willing to try and help.

Our Post Office staff does a great job. There are reviews that say otherwise and my guess is those…read moreare written by the extremely rude customers I often encounter there. Kudos to this team for continuing to deliver service with a smile!