First off, amazingly nice staff. Though I have never gone into the place without waiting in a line,…read moreI'm always greeted with a smile. Except for the older gentleman who looks like Santa and works passports... he can be quite ornery. Their scheduling system is still on paper, in a style similar to the Pony Express. Entering the Aspen post office is not the worst experience... getting a package is. Not even the magical powers of Amazon Prime can save you from an unreasonably long wait on those new fleece lined underwear. Oh no. Expect over a week for a 2 day prime delivery, simply because there is a room of misfit packages somewhere in the bowels of that Puppy Smith Dungeon. Here, packages lay until their owners call asking or someone finds the time to sort through them. Delivering packages is not a strong suit of this particular post office. When your parcel does emerge from their talons, postmen take the "close enough" approach when it comes to actually delivering your package, occasionally leaving letters and boxes strewn about the road. Overall, this establishment is lacking. It should have admittedly gotten one star. However Aspen is a wonderful town with so many wonderful things to experience, we begrudgingly deal with the current state of the Puppy Smith Post Office.

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

it is a good place to drop off your parcels. 5 starts for the people working there…read more !

Have been working with this store for 4 years and Genesys was the manager. She was great, greeted…read moreus by name and knew our box number. If packages somehow got mislabeled she knew our names and was able to process our packages. Recently, I was missing a package (first ever)which had been sitting on top of a garbage pail in the corner correctly labeled but was never processed and it had medications on ice. I'm working with the company now on what to do with them but we couldn't use them. Then I went in on Monday and the store was loaded with packages and my packages had not been processed so I said I would be back tomorrow. Returning on Tuesday, I was told I didn't have any packages and I said your wrong I havd a packaged delivered yesterday. The new manager was nice and started looking for it and again I saw a package sitting on the side by itself. I walked over and it was my package. I showed the manager and he apologized and said "how did that get there "? I know things happen and new people must come in but this guy just is struggling. He's very nice but has packages just scattered everywhere now and the business looks (and is) so unorganized. I hope that Genesys can return regardless of the issues. She was key to this office and I and many others appreciated her ability to have packages checked in quickly and knew us. This goes for several other people who also have boxes there. She knew all the local customers. Something to think about and consider. I would hate to move my address again because of lost packages.

This is the worst post office I have ever been to. Went to get my passport a couple weeks ago. Paid…read moreto have it expedited. I had to look up the rates for this because they are apparently not loaded in their system and the person at the counters phone was dead. Then they did not have change for the $$ I wanted to pay them with. had to go get change at a different store. Got an email yesterday saying my photo they took, I am wearing glasses. Apparently a federal law since 2016. When I went back today to correct, they charged me to send another photo back to the passport people. So much for expediting. They literally cost me $$ for nothing. The person working the counter has no clue what he/she is doing.

Terrible and inefficient. I've tried picking up a package but every time I go, their pick-up window…read moreis closed. I've tried in the morning, midday, and afternoon. If they are not going to have a pick up window available to pick up packages, then they need to utilize their lockers and leave ALL packages in a locker and leave a key in the PO box so packages can be retrieved. It looks like my package may be sent back to the sender through no fault of my own. I would recommend an alternative method of obtaining packages.

This is a review for a postal clerk named Matthew, who works at the post office in Crested Butte…read more I was supposed to be receiving forwarded mail from my home address in Arizona, but none was arriving. After contacting the post office in Arizona, with no luck, I contacted the post office in Crested Butte and spoke with Matthew. He looked into the situation personally. Thank you Matthew.

They're not going to have anything you need, won't let you use their tape, pens, etc so make sure…read moreyour package is bubble wrapped, sealed, and ready to go before coming here.

Super DISSATISFIED with USPS. I had mailed a card with a gift card in it to my friend in Colorado…read moreSprings CO around Christmas time 2023. USPS could not determine the address so I ended up getting my envelope back in the mail. It was completely OPENED UP and my gift card was not in there. !!!! This was discovered on 01/13/2024, I can't believe this, that we US citizens have to put our packages and letters in the hands of dishonest employees who tear your stuff up, loose your packages, and STEAL YOUR ITEMS. I WILL NOT EVER SEND ANYTHING THROUGH THEM EVER AGAIN.

Worst post office location I've ever dealt with - if you have a box here or have something…read moredelivered here, be prepared to add an additional 2-3 days on your delivery time due to the fact that the workers at this location can't be bothered to actually put your packages in your box on the day they're delivered to the post office building. The employees who work here couldn't care less about whether or not you're inconvenienced by their laziness.

Getting mail in the mountains is a challenge! Jimmy and team always go above and beyond to make…read moresure we get all of our deliveries. They are super helpful with shipments too always willing to check for delivery times prices and are on top of circumstances here so that our packages get where they belong.

I mailed a package with Just Send It, and the entire experience has been extremely disappointing…read more My package was reported damaged, and while the company opened a claim, I received no meaningful updates. After several trips to the store and a week of silence, I finally got an email asking for details about the package contents. I responded immediately with descriptions and photos -- that was over a month ago, and I have heard nothing since. At this point, I'm out the cost of shipping, and my package and its contents are missing. The store itself is unorganized and cluttered, and when issues arise, their customer service is nonexistent. They do not follow up, communicate, or take responsibility. Strongly do not recommend.

These are easily the most rude, uneducated employees in the entire US Postal System. Use FedEx,…read moreUPS, anything other than sending your package through this Post Office.

Literally the worst mail service I have ever experienced. Only get a portion of my mail most of the…read moretime. They like to change my delivery to pickup without asking. They say things are too big to put in my mailbox and won't deliver but will deliver something else to my garage door. Other times they say my front door or driveway is unaccessible and refuse to deliver when nothing about my front door or driveway has changed. What the heck is going on?!

I get really tired of USPS classifying my packages as undeliverable when the desk I work at is…read moreliterally next to the front door and looking out at the mailbox, and no postal worker has made an appearance ever, when the packages have been classified as undeliverable, including todays. Additionally, I'm very tired of their refusal to deliver on Tues, Thursday, and Saturday, often. That's pretty consistent (especially in the winter), only in this, they consistently deny it. When I call USPS, they always say they're short handed and I can come pick the stuff up. I don't order these things so I can then travel to pick them up, and I do not appreciate the lie that the package was undeliverable. It wasn't, isn't, and probably never will be. If you're short drivers, just admit it and say when you're going to actually deliver. Don't imply that the person receiving the package was at fault. We aren't. If you're honest instead, I think you'll find people are easier to deal with, as long as it's not something like their prescriptions that they're waiting on, which it sometimes is. Now, can I get my packages delivered? Leadville Colorado USPS. With no further bs excuses? Thanks. p.s. At the least, the staff are generally not rude. So that's a plus.

You can never talk to a person. So frustrating. I was put into a queue and they were supposed to…read morecall back and of course they didn't.

If I could give zero stars, I would…read more I visited the Glenwood Springs Post Office at approximately 11:00 a.m. on Saturday. There were three people ahead of me, another person arrived after me, and everyone was standing there holding boxes while only one employee--Owen--worked at the counter. Other employees were clearly visible in the back but did not come forward to help. What happened next was absolutely ridiculous. One woman was looking at stamps, and Owen spent approximately 20-25 minutes giving her what amounted to a private stamp-shopping experience while the line grew behind her. He showed her one stamp option after another and then stood there doing absolutely nothing for stretches of five to ten minutes while she browsed and tried to decide. This was not a complicated postal transaction. She was browsing stamps--something she could have done online or on her own without holding up the only open counter. Owen could very easily have said, "Please take a moment to look through the options while I help the next customer." Instead, he allowed her to monopolize the counter while several people waited with actual packages that likely could have been processed in only a few minutes each. In the amount of time he spent standing there while this woman browsed stamps, Owen could have helped every other person in line. He never acknowledged us, never apologized for the delay, never asked her to step aside, and never called for another employee. He did not even look up. It honestly appeared as though he was perfectly content to run down the clock regardless of how many customers were waiting. Everyone in line became visibly uncomfortable and started making noise in the hope that someone--anyone--would finally acknowledge us. Eventually, an employee in the back noticed the enormous line and came out to help. Meanwhile, the woman continued dealing with Owen, later returned to discuss the stamps yet again, and apparently did not even purchase all of them after wasting nearly half an hour of everyone's time. I understand that working at the post office may not be anyone's dream job, but basic awareness and consideration are still required. Allowing one indecisive customer to browse stamps at the only open counter for nearly half an hour while an entire line waits is inexcusable. Owen showed no urgency, judgment, courtesy, or respect for anyone else's time. I have encountered unfriendly employees at this location before, but at least they got the job done. This was beyond poor service. This office desperately needs better supervision, staffing, and customer-service training.

They were super helpful and we all realized that AMAZON was the true problem - they listed it as it…read morewas attempted but no one was available for signing when I ordered a PC, the post office hadn't even attempted yet to deliver it. So Amazon is out here causing more problems for them and they get chewed out for no reason. Shame on you Amazon.

This review is for the 3-4yr old ski school. I'll start by saying my older child (6) loved her ski…read morelessons. The drop off procedure for the 3-4 yr old ski school is traumatic. If your child will go with a stranger they have spoken to for 15 seconds through closed doors without their parents and with their snowsuit and ski boots already on- then they will probably have a good time. Not surprisingly, this caused a lot of stress for my child and a lot of other kiddos. The drop off is in a loud hallway that is full of families. It is very overstimulating. There is a line and a check in desk. Behind the check in desk, that has about 3-4 people working it, there are swinging doors like doors to a restaurant kitchen. You cannot see through them. You are expected to wait in line in this loud hall where lots of kids are crying. You wait in line and then at the check in desk give your kids name. Your child has to walk on their own with the stranger they have spoken to for all of 15 seconds into the room they cannot see into. On the other side they are passed on to another staff member. If your child is upset they will not take them. Also, Your kid needs to be fully dressed to ski with their ski boots on in a hot room in order to enter. Not surprisingly many kids were refusing to do this. After like 1 minute trying to get our kid to go with the staff member We were told we had to go to the back of the line and try to calm our child and try the drop off process again. Again when we got to the front our child was upset. This continued for over an hour as we tried to get our child comfortable with the situation. Our child has gone to various day cares since she was 18 mo old. We do not struggle with drop offs. Drop offs either need to provide a space for the child to get comfortable before parents leave OR you need to make the drop off quick and take the upset child and settle them without the parent. The hour plus of loud hallway with lots of other upset kids was so traumatic. Our child did end up going two days. Both drop offs were horrible. She did seem to have a good time and learn ski skills once she was there. BUT the drop offs were so traumatic that she now has ski school nightmares. I don't think we will be able to have here go to ski school for years now.

Averil, the Snow Cubs coordinator is great! We absolutely love Treehouse! My 2 sons have attended…read moresince they were little. Now that they are older, they took ski lessons this season. They have wonderful ski instructors and the childcare staff are nuturing with the children. Clean and fun facility.