If I could give zero stars, I would…read more I visited the Glenwood Springs Post Office at approximately 11:00 a.m. on Saturday. There were three people ahead of me, another person arrived after me, and everyone was standing there holding boxes while only one employee--Owen--worked at the counter. Other employees were clearly visible in the back but did not come forward to help. What happened next was absolutely ridiculous. One woman was looking at stamps, and Owen spent approximately 20-25 minutes giving her what amounted to a private stamp-shopping experience while the line grew behind her. He showed her one stamp option after another and then stood there doing absolutely nothing for stretches of five to ten minutes while she browsed and tried to decide. This was not a complicated postal transaction. She was browsing stamps--something she could have done online or on her own without holding up the only open counter. Owen could very easily have said, "Please take a moment to look through the options while I help the next customer." Instead, he allowed her to monopolize the counter while several people waited with actual packages that likely could have been processed in only a few minutes each. In the amount of time he spent standing there while this woman browsed stamps, Owen could have helped every other person in line. He never acknowledged us, never apologized for the delay, never asked her to step aside, and never called for another employee. He did not even look up. It honestly appeared as though he was perfectly content to run down the clock regardless of how many customers were waiting. Everyone in line became visibly uncomfortable and started making noise in the hope that someone--anyone--would finally acknowledge us. Eventually, an employee in the back noticed the enormous line and came out to help. Meanwhile, the woman continued dealing with Owen, later returned to discuss the stamps yet again, and apparently did not even purchase all of them after wasting nearly half an hour of everyone's time. I understand that working at the post office may not be anyone's dream job, but basic awareness and consideration are still required. Allowing one indecisive customer to browse stamps at the only open counter for nearly half an hour while an entire line waits is inexcusable. Owen showed no urgency, judgment, courtesy, or respect for anyone else's time. I have encountered unfriendly employees at this location before, but at least they got the job done. This was beyond poor service. This office desperately needs better supervision, staffing, and customer-service training.

They were super helpful and we all realized that AMAZON was the true problem - they listed it as it…read morewas attempted but no one was available for signing when I ordered a PC, the post office hadn't even attempted yet to deliver it. So Amazon is out here causing more problems for them and they get chewed out for no reason. Shame on you Amazon.

I have never had this kind of experience at a post office. Most post office is aren't very…read morefriendly. I went in around 5 PM after work. I was greeted with a big smile. A lady by the name of Sandra was working. She was very kind to me seem like she loved her job. She made small conversation. I really appreciated her customer service.

Iam extreamly offended by the racist worker Andrea She called my 9year old daughter dark. I can't…read morebelieve they allow her to even work there! Extremely rude lady!!

If I could give no star I would. Lady attendent is rude, disrespectful, bad attitude, unhelpful,…read moreterrible customer service. I have been in three times in the last month. All three times she has been rude to me.

Girl at front counter is SO RUDE AND OFFENSIVE. She yelled at me in front of other customers.They…read morecould not believe it and told me to call main USPS # to report. Horrible Customer Service!!!! Since when is it okay for an agent to tell a customer how often they should pick up their mail?

These are easily the most rude, uneducated employees in the entire US Postal System. Use FedEx,…read moreUPS, anything other than sending your package through this Post Office.

Literally the worst mail service I have ever experienced. Only get a portion of my mail most of the…read moretime. They like to change my delivery to pickup without asking. They say things are too big to put in my mailbox and won't deliver but will deliver something else to my garage door. Other times they say my front door or driveway is unaccessible and refuse to deliver when nothing about my front door or driveway has changed. What the heck is going on?!

Gave a call to inquire about mailboxes, and Judith was personable, informative, patient and…read morefriendly. Will continue to review after my first visit.

The service here is so fast and they really enjoy what they do! Last week I brought in an unusual…read morewood basket with a wire handle and other gifts in a too small box. I left everything for them to pack with bubble wrap in the correctly sized box, paid the fee and I was out the door in minutes! Unbelievable! We are very lucky to have this UPS store in Glenwood Springs!

I'm killing time by writing this review as I stand in line at this post office for the 2nd time…read morethis week. A few days ago I missed an hour of work to stand in this line because after waiting 5 months, and paying $40 to get a key to my mailbox at the apartment I moved into 5 months ago, they finally called me and told me they had a key. When I asked the man behind the counter if he could check to see if he had any mail for me he said "no. It will be in your mailbox." Upon returning to my apartment I searched the wall of US Post Office boxes but there was not one labeled with my unit number. I used the key I was given to attempt to open any box, and finally it worked in one, but it was labeled with a different unit number. I left a note for the postal carrier asking if they could leave my mail in this box because that was the key I was given, but no mail has been left for me. I've been expecting something that was mailed to me over a week ago, so here I stand again in this horrendous line hoping someone can give me some answers or at least give me my mail. This is insane. I would like to think something can be done, but since I'm seeing complaints from over 10 years ago on here I guess there is nothing we can do except accept that it sucks and they absolutely do not care about us or our mail.

I need to start by saying I work in the service industry and never thought I'd see myself making a…read moreYelp review. That should be all you need to know about how bad this post office is. For anyone who needs more assurance, here is a nice two-paragraph summary. The passport guy sucks. I came in for an appointment and he refused to see me. After I was refused for my appointment, it took ten tries calling the office to get an answer. I was told on the phone that this location does passports, meaning they straight up lied to my face about not having my appointment. After I got a date confirmed on the phone to do my passport, the appointment dates on the website changed to no longer be available. I had two tabs open on my computer and saw the dates change. In short, this little charmer has been doing anything and everything to avoid my appointment. IDK if this is a consistent theme of his or not, but I'm going to have to assume so based on the way two different people in the front office were able to lie about services provided without skipping a beat. To be fair they were training new employees so I could have seen them at their worst. That doesn't give you the green light to lie about my confirmed appointment if you had just gave me a call saying we need to reschedule everything would have been chill.

This is a review for a postal clerk named Matthew, who works at the post office in Crested Butte…read more I was supposed to be receiving forwarded mail from my home address in Arizona, but none was arriving. After contacting the post office in Arizona, with no luck, I contacted the post office in Crested Butte and spoke with Matthew. He looked into the situation personally. Thank you Matthew.

They're not going to have anything you need, won't let you use their tape, pens, etc so make sure…read moreyour package is bubble wrapped, sealed, and ready to go before coming here.

First off, amazingly nice staff. Though I have never gone into the place without waiting in a line,…read moreI'm always greeted with a smile. Except for the older gentleman who looks like Santa and works passports... he can be quite ornery. Their scheduling system is still on paper, in a style similar to the Pony Express. Entering the Aspen post office is not the worst experience... getting a package is. Not even the magical powers of Amazon Prime can save you from an unreasonably long wait on those new fleece lined underwear. Oh no. Expect over a week for a 2 day prime delivery, simply because there is a room of misfit packages somewhere in the bowels of that Puppy Smith Dungeon. Here, packages lay until their owners call asking or someone finds the time to sort through them. Delivering packages is not a strong suit of this particular post office. When your parcel does emerge from their talons, postmen take the "close enough" approach when it comes to actually delivering your package, occasionally leaving letters and boxes strewn about the road. Overall, this establishment is lacking. It should have admittedly gotten one star. However Aspen is a wonderful town with so many wonderful things to experience, we begrudgingly deal with the current state of the Puppy Smith Post Office.

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

Super DISSATISFIED with USPS. I had mailed a card with a gift card in it to my friend in Colorado…read moreSprings CO around Christmas time 2023. USPS could not determine the address so I ended up getting my envelope back in the mail. It was completely OPENED UP and my gift card was not in there. !!!! This was discovered on 01/13/2024, I can't believe this, that we US citizens have to put our packages and letters in the hands of dishonest employees who tear your stuff up, loose your packages, and STEAL YOUR ITEMS. I WILL NOT EVER SEND ANYTHING THROUGH THEM EVER AGAIN.

Worst post office location I've ever dealt with - if you have a box here or have something…read moredelivered here, be prepared to add an additional 2-3 days on your delivery time due to the fact that the workers at this location can't be bothered to actually put your packages in your box on the day they're delivered to the post office building. The employees who work here couldn't care less about whether or not you're inconvenienced by their laziness.

These guys have worked really well with our company. They communicate with us on our deliveries and…read morepickups. Even to the point where I have a couple of their drivers numbers who will call about delivering or I can call them directly. Overall I were glad to have them help with our shipments compared to other carries in the area.

the drivers are a problem!!!!!!! lazy and unprofessional !!!!…read morethey show up and just sit and text vs letting someone know they are here . then proceed to tell me i only had 1 min of 5 left or he was just gunna drive away, without even telling anyone he was here.... just sitting in back of box truck texting is not the job..