Scheduled a passport appointment for my 3 kids. Arrived on time with all documents and photos. The person for passports was on break and I was told to come back in 30mins. What is the point of scheduling if you are not going to hold the employees to those times. My advice is to schedule at another location read more

I didn't receive a package and was told it was delivered in or near mailbox. A package cannot fit in my mailbox. They could have left a note saying pick it up at the post office? Went to the post office with my tracking number. They were no help. read more

I dread going to the Post Office. It's a lot like the DMV. The employees here are relatively friendly, but usually there's a Kevin or Karen type that holds everything up. Then again bring your popcorn. Best bet is go early afternoon on a weekday if you can. The employees do everything to keep the line moving. As mentioned go then, because at peak periods you'll be here for awhile. Their prices are lower than Fed Ex, UPS, etc. I do like the ability to send mail with a signature required. Sometimes this is necessary. Get your stamps here as well. read more

Package pitching like I've never seen. Mine got thrown literally over the shoulder into the bin. It was a hard drive. Save your packages and go to UPS. read more

After my package was accidentally redirected here instead of my local post office in Falls Church, I called Burke and asked them what to do and what my options were. It's not their fault the package was redirected there, it's the central distribution's fault, and they explained they could either send it back out and it would arrive two days late or I could come down there and pick it up that day and would get it on time. If I'd called the day before when it arrived (I couldn't because I had to work) I could have even gotten it early. I arrived and was in and out in two minutes. Very easy. Although I'm frustrated with USPS over the whole thing, that isn't the Burke Post Office's fault and they were still very helpful in resolving the issue even though they weren't responsible. The only issue is that the parking lot is a bit of a mess, narrow in and out. read more

I would not recommend booking a passport appointment at this location. I went online and scheduled my appointment for photo and passport services and arrived at my scheduled appointment time. The woman who took care of me at the desk proceeded to tell me there was no appointment listed even after showing her my confirmation email. She then told me I'd have to leave and go to CVS for my picture and come back in an hour because they didn't have a camera to take the pictures. When I came here over 10 years ago to have my passport done the first time, I had such a lovely experience and received my photo and did everything in one place. Today was a different experience, so I rescheduled for another location. read more

Horrible service and even more disgusting workers. Had a package get lost the next be sent to the other side of the country when it was supposed to go to New Jersey. Employees were rude and never helped. Had to contact customer service and literally write an employee up for misconduct. One of the worst places to ship Mail and possibly the worst government run business in all of BURKE. Don't go here and go the extra 10 minutes to the one on Braddock road. I do that and this place is 2 Minutes from my house read more

Was suppose to have a package delivered days ago. Says it was out for delivery, then returned to the post office for pick up. I go to pick up the package. I was then told it will be delivered today. I can't actually pick it up. " Pick up at post office" is the only option for them to pick on the scanning device.. like what. Still no clue when I will actually get my package. It didn't come today. read more

I have to give a shout out to Hahn at the Burke Office. She helped us process our passport applications and was detail oriented and friendly throughout the entire process. read more

Whenever I go to a post office I get the same feeling I get when I go to the courthouse to pay a fine, no smiles or friendliness. Today I went the Burke post office to help my Son renew his passport and Mrs Kimberly or Elizabeth, I don't remember, older Asian lady was really nice and patient. Thank you for your help today. read more

I had an appointment for a passport there were no signs, no office they were unprepared completely with no idea that appointments existed.

Excellent, friendly service at this bedroom community post office. The hours are convenient and the staff is helpful. They also process passport applications. read more

US Post Office - Post Offices Near Me - Burke, Virginia

No mail delivery for over a week now. :-( I can't even find a local phone number to call them.

I love this post office! It is bright and well staffed. There is never a long wait to get to the counter. The staff are incredibly friendly and helpful! This is one of just a few locations that can process passport applications. They are also equipped to take the photos if you need. My favorite part of this location is the self serve kiosk. It is really easy to use and is operating any time the doors are open! The kiosk is in the lobby where the post office boxes are located. They also have drive up mailboxes which is convenient too! read more

USPS was supposed to deliver a package to me today. On the USPS website this is what's listed: Arrived at USPS Regional Destination Facility MERRIFIELD VA DISTRIBUTION CENTER Mar 25, 2020 7:29am PROCESSED THROUGH USPS FACILITY MERRIFIELD, VA 22081 Mar 25, 2020 5:25am Arrived at USPS Facility BURKE, VA 22015 Mar 25, 2020 12:38am Arrived at USPS Regional Destination Facility MERRIFIELD VA DISTRIBUTION CENTER Of course the Burke location denies the package ever arrived there and the USPS rep there also said she didn't see where it's been scanned at all since its arrival at the Merrifield Distribution Center. Somehow, I'm not believing her because it would be the incompetent, inept way USPS would do this - send it to my local post office, then send it back to the Distribution Center, and then deny the whole thing happened. At any rate, the USPS has yet again FAILED to deliver on time. And Pelsoi has the nerve to want us taxpayers to bail this incompetent, disorganized, inept organization out - NO WAY!!! read more

Ok do you want to see why the post office has a bad reputation. These pictures show why most people choose other companies to ship packages. Check out the box that was carefully packed by my mother. It was left in the rain, they didn't bother to try and protect it and they even damaged the box. read more

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Same delivery driver from this location constantly drives up in the curb, rather than taking 5 seconds to put the packages in the mailbox, and has ruined the grass by the mailbox. read more

Worst customer service ever. Wanted to mail a package to CA, the guy at the counter pushed and pushed for next day air and refused to give me the rate for the cheap ground delivery. It was a $40 difference in price. I told him I don't care if my package gets to California in 2 days or 2 weeks. I had to very firmly tell him what I wanted. Normally I just use the self-serve machine in the lobby, but it was out of order. I do not trust these people. Beyond that, we just bought a home here. The previous owner never forwarded their mail and our box is stuffed with their stuff. We've gone to the post office and asked to have the previous owners' stuff held, and they tell us no problem. But it keeps coming and I am tired of taking a box of mail to the post office every week. They are as bad as it gets. read more

We lived in Burke VA since 2001. Rarely go to this location but have to let people know how they treated us when we needed their service. When my husband came to ask about buying a PO Box here, one lady said that I have to be with him. I came in, the other lady said that I don't have to be with him. We filled out the application, did what was told to do. Two weeks later, no mail. When we asked, they said that it's not their fault. It's the head quarter office that did not do their job. We received an email from the customer service saying that our mail from Florida was forwarded to the PO Box, but not the mail from Virginia. Three weeks later, still no mail forward for Virginia. I came to look for my package, and was given a middle finger. There was a man with a towel on his head. He told me to go to the box to find the key, with his middle finger pointing to the box. The customer service told us at least a week ago that our Virginia mail will be forwarded. So it's been three weeks ago that we applied, it's not. working. My package is no where to be found. We went to the Post Office in Florida only a week ago, and our forward service is now active. We have been through so many bad lucks since we are trying to move to Florida; from the movers, the loan officers, to our health .... This post office is another low standard of customer service that has survived a long time. read more

I love my local USPS. Although parking is always crowded, once you walk inside, you wonder...where are all the people...there is rarely a line. The staff works very quickly at serving customers. I love the self-service and there is a tiny retail area. read more

Really, you need a review of a post office branch? They have stamps. And post office boxes. And a line. Pretty much all the time a line. But two things that make this more than your average two star PO experience. 1) the staff is not too surly - often bordering on pleasant. Pleasant but efficient, this ain't Mayberry after all. And 2) they have a do-it-yourself weigh/stamp/pay machine. Mayberry RFD does not - trust me on this, I've been there. So if you're not looking to catch up on the local gossip and just want to get a package out the door, the Burke PO is a pretty painless in and out. They do passports too, but that takes a bit longer. And the photo's better than a mug shot but not quite to the glam standards of the DMV. So don't forget to bring two forms of government ID and a comb. read more

I don't write reviews but I've also never experienced such horrible customer service anywhere else. The tracking number said my package was returned to sender with no further info. I went to the post office hoping I could pick it up before it was sent back overseas. The two people who helped me initially weren't wearing name tags. I was told by one person who allegedly was the manager, again no name tag, there was nothing I could do except wait for the package to be returned to the sender. I was annoyed but polite and even said my frustration wasn't with her but I wish someone would've contacted me about the package. A man named Sandhu, the only one wearing a name tag, takes my information and asked me to wait. He found my package within 5 minutes! I wanted to thank him and she--the supposed manager--said it was all of them who found it. Then I got annoyed and said no, you told me there was nothing I could do and I had to wait. She walked away and said sarcastically have a good day ma'am. I asked for her name and she said "no". Then the initial guy who helped me followed her example and also refused to give me his name. Clearly they knew what they did was wrong and unacceptable or else they'd have offered their names. (I also believe this is normal behavior for them and that's why they don't wear name tags.) The "manager" was a woman in her 30's with dark curly hair, about 5'7". The initial guy had a dark ponytail and was about 5' 4". read more

Best location i ever been to! The staff is consistently friendly, quick and knowledgeable. Highly recommend.

I agree with Anson P. This Burke US Post Office is a hidden gem. It's easy to get in and out, I've never had any issues and the staff is always pleasant. Being a Burke resident, this is my "go-to" Post Office for my mailing needs. read more

This is my go to post office. Even during peak hours, the wait is never that long where I feel like driving my head through the counter. The delivery slips for certified mail and return receipts are plentiful. The staff is incredibly friendly and there's always at least 2 people working the stations. Now that I've done this review, I'm sure more people will come here and make the lines longer for me. Why do I hate myself so much? read more

They overcharge for certified mail at this location. Since when is a standard size envelope a large package ? :) Their fees are Subjective based on what the clerk feels appropriate. Easier to use fed ex or another service read more

Not your stereotypical post office! All the postal workers are friendly and - most importantly - speedy!

Love the folks at the counter (Richard makes this place awesome - he is a true rockstar and needs to be their spokesperson!), they make the transaction and the line wait completely worth it. They are always sweet and patient to folks that are confused about packaging or mailing. Can usually find parking in front. read more

I am extremely disappointed at the lack of customer service at this location. I called and spoke to a postal employee early afternoon. The mail has not been delivered for several days as the mail boxes were blocked by the snow plow this morning. The difficulty for the carrier is quite understandable. I gave my information and was instructed to come between four and five pm and my mail will be pulled, sorted and available. When I arrived at 4:30, a female employee was very rude and questioned whether I had really called or just came in. She insisted that I tell her the name of the employee I spoke with. All I could say was that it was a male employee and that I did not realize I had to obtain that information. I was simply following the instructions I was given. She again questioned my veracity and said finding my mail now would be like finding a needle in a haystack and I needed to wait or call tomorrow if mail is still not delivered. Postal workers are public employees. Apparently, human resource training at this facility or with this individual is sorely needed. No one should be treated in this fashion. If this is a pattern, this individual should not be employed. read more

Although I really like the folks who work there and they are universally helpful and pleasant, the back room operations need work. Routinely my packages are marked as delivered back to ME on the day that I drop them at the Burke USPS. This is disrupting and time consuming and unnecessary. Training and a bit of additional time to assure that the correct scanner button is pushed would do a lot to stopping this problem. I run a small business and when 17 or 20 of my packages are marked as delivered BACK TO ME on the day that I ship them to my customers makes for angry customers that I need to deal with. I have complained and put in cases and written letters to the USPS CEO. Nothing changes. When I ask for a follow up phone call from Burke USPS, they let the phone ring ONE TIME and hang up so that they can verify they made the call, but they never have to address any problems. BAD BAD BAD. Disruptive and poor work habits. read more

Of all the utilities and services provided during Snowzilla, the worst offender is Burke Postal Delivery. Though a neighbor dug out and completely cleared the road beside our mail boxes in Walden at Burke Centre on the Monday after Snowzilla, we have not received mail for a FULL WEEK. The postal driver said he was only delivering boxes since the "mailboxes were blocked"--though he could see ours on the front side of Wye Oak Commons Circle were not blocked and have not been for days. We can't pick up our mail from the PO and we can't get it delivered. This is completely ridiculous. The pile of mail now being held for delivery must be a mountain. read more

My dealings with this post office have been quite poor. Very rarely have they ever been helpful or even greeted me, as a customer, with a smile. This year I ordered my holiday stamps through the mail and two weeks after my CHECK WAS CASHED, they still had not arrived. I visited the office and asked when I could expect the them. After walking to the back and leaving me standing there for about five mins, the attendee came back with no information and took my info and number to have the manager contact me. A week later, no call. I tried calling and spoke to a woman, asked again and she told me she would call right back. I only waited an hour this time and called back. She told me that I can't expect to hear from them that soon and that they have to investigate the issue. Meanwhile, it's been a month and I have NO STAMPS to send out cards, yet they had no problem cashing my check! Their customer service is atrocious. read more