Lisa was quite helpful when I needed to return my granddaughter's forgotten toy. Thank you!read more

Local post office located in West Springfield, Va. they are open M-F 9-5 and Saturday 9-2. They…read morehave boxes outside the building to put envelopes in as well as inside. They also have a self service machine that only accepts credit/debit cards. PO Boxes are also located at this location. This location also has appointments for Passports. I've always had great service here!

Scheduled a passport appointment for my 3 kids. Arrived on time with all documents and photos. The…read moreperson for passports was on break and I was told to come back in 30mins. What is the point of scheduling if you are not going to hold the employees to those times. My advice is to schedule at another location

I dread going to the Post Office. It's a lot like the DMV. The employees here are relatively…read morefriendly, but usually there's a Kevin or Karen type that holds everything up. Then again bring your popcorn. Best bet is go early afternoon on a weekday if you can. The employees do everything to keep the line moving. As mentioned go then, because at peak periods you'll be here for awhile. Their prices are lower than Fed Ex, UPS, etc. I do like the ability to send mail with a signature required. Sometimes this is necessary. Get your stamps here as well.

Always the same yet not, lol…read more This particular location is busy and there's always a decent line. There used to be two blue mailing boxes outside, but they removed one so now there's only one and it fills up often. Sadly, they lock the doors now after hours to keep homeless folks from entering at all hours, so if you have a PO Box or if you're looking to use the self service machine that convenience is long gone, and you can only access them during normal business hours. Thankfully, I have a home! Think about that one...!

This post office is the worst. The post master is loud and lazy and the staff never collect the…read moremail from the one exterior box. Do you think this mail Was collected at 5pm? This photo was taken at 5:55pm so I doubt it was emptied at 5.

4/5 I normally only…read morecome to the Post Office to print a label from a QR code from an online placed order. Today I found out I can skip the line and just use the self kiosk, just the option to print from QR code was tucked away under 'label broker'. This self-kiosk seems to have more functionality now (can order stamps too), which is great to see. Wish there were more of them. Pros: +a few self kiosks that can print a label from a QR code (label broker option) +organized +ample packing supplies +staff tried to periodically see if people can just use the self kiosks vs waiting in line +plenty of parking -PO boxes Cons: -staff can be a bit apathetic but that's kinda typical USPS -could have more staff working at the counter to speed things us -parking is a bit cramped -self service kiosk scanner wasn't working when I was there

The Merrifield Post Office, using post office logic, removed all but one small drop box in the…read moredrive-thru lane. And without adding pickup times, this remaining box rapidly fills up. This morning, I stopped to mail four items, and found that the box was stuffed full. Not wanting to leave my items exposed to whatever, I tried retrieving them. Along with them came half a dozen of other people's mail items. Being a good citizen, I did the post office's work. Entering through the only operating door (for at least the last week), I dropped the entire batch inside. This would be a classic example of Zohran Mandami's definition of bureaucratic complacency on the part of the post office. The Merrifield Post Office is beyond disreputable and dysfunctional. My only reason for using it is convenience, but even that is becoming shaky.

Parking is the biggest challenge. Every time I go here, the spots are almost always taken. I'm not…read moresure if they can add more. On a plus note I like the drop off mailbox lane up front. It probably decreases some of the volume. Once parked roll on in. They offer a lot of services here. A pleasant and efficient staff. Don't go to this one during Christmas as crazy busy. Yet id like to thank the men and women here. They have better rates than the other carriers. Also they've modernized substantially. That is a positive. This location is close to a lot.

Where they never deliver your mail and say that they do and lose it. I've had only bad experiences…read morehere. Last year for my birthday, the mail man delivered my shoes my dad bought me. Then cameras show he takes it back because he thought he delivered it to the wrong address. I call up the postal inspector and they tell me to fill out an Online form to get my $100 back. The online form will not allow me to file a complaint because I don't have a certified mail number. I call this post office. They say to fill out the online form. I come back they say I have to fill out the online form. After 6 months of trying to talk to managers and so forth I give up. Then they stop delivering packages to my door and try to stuff it in my mailbox. When my mailbox clearly gets full after a few days, they take all of my mail and tell me I have to go to the "distribution center" to pick it up. I go to three different locations around my house and no one can tell me where my mail is until I get to this location. The manager "gives me a talking to" for not picking up my mail in my mailbox. After waiting about an hour I finally get my "mail." This has happened multiple times. The last straw was that they said they tried to deliver something to my House door but the note was in the mailbox. I was home the entire day and my cameras show no one trying to deliver anything except I did take Amazon packages from my door. They leave a note saying I need to come to the distribution center to get my package. I go there and they said they accidentally sent it back to the sender. Sorry. No recourse. SOL. I can't believe this. I am considering filing a legal complaint. I spoke to the postal inspector so many times and have gotten no resolution on any of my issues except bureaucracy. I have to take off of work to go to the post office so I'm losing income from this. No wonder the post office is set Uo for failure.

Worst post office I've ever seen. Online my order said "delivered" at 10am. Almost 6 hours later…read moreit's nowhere to be found. I call the building and submit a trouble ticket. Basically was told to keep on waiting. They also said their delivery drivers mess up a lot and mark it as delivered before it's delivered (sometimes days in advance.) If this problem is so common, how about some better training? This is hands down the WORST postal office I've ever used. They don't even tell me where my package is...just "Wait another business day." Absolutely ridiculous. *Update* I ordered a second package. The site said "Delivered at or in mailbox. But 7 hours later it's not at, in around or anywhere near my mailbox. ABSOLUTELY UNACCEPTABLE. After a formal investigation of the first package we found it a day later. They scanned it a day early. But two in a row??? They need better training. This place is an embarrassment. My package is lost yet again.

Went this morning for passports Myself and my son…read more Both done in 45 min Fast friendly service

Rude young lady at the counter. Was more interested in…read moretalking on her phone than doing her job.

There was no clerk manning any desk at all for for at least 10 - 15 minutes so a long line built up…read morevery fast almost out the 2nd (front) door. As soon as one clerk arrived and it was my turn to be served, the young lady serving me (CLERK 37) was very disengaged, did not display any semblance of a positive attitude at all and did not ask many of the standard questions that are asked at my other USPS visits such as requesting confirmations of the destination addresses or asking my contact information where I would like the notifications. Most of the transaction, she was just clicking Next, Next, Next on her keyboard without asking me practically any of the required questions. She was completely just going through the motions. I am paying for a service for which I felt very uncomfortable with no assurances that my packages are even being sent to the correct addresses. Someone please coach Clerk #37!

My favorite post office. The service is always quick and the attendants are respectful,…read moreknowledgeable about different packaging types and handle your mail with care. Filling stocked with cards and boxes of all sizes. They don't run out of priority boxes like most places.

This is probably one of the best USPS locations I've been to. Service is so fast and the staff here…read moreare very helpful. It's a very small post office with still a decent supply of things you need for mailing your packages. 10/10 would recommend if you're in the area and need to send something.

Everything!! My mail ALWAYS arrives and on time!! The two men who work there are kind, helpful, and…read morefriendly.

A decent location. Yet it can be really busy. True most USPS locations are. The employees here are…read morepolite and helpful. Sometimes the line can cause, Kevin and Karen's to show who they are. That type of drama is best avoided. One advantage USPS has is cost. Occasionally I'll ship items for sale, through EBay or other platforms. This one works for that. They are much less than UPS and Fed Ex. That's why I'm here occasionally. Definitely try mid afternoon if you can here.