I have a small etsy business and have been using this post office regularly for about a year. The…read morepeople who work there are always friendly and helpful. It's certainly not the easiest job to deal with the public under the conditions imposed on the USPS (and a pandemic), but these folks really feel like part of the community, and are always so kind.

Love that I can drop off packages at the self service kiosk. Very awesome feature. Don't have to…read moreinteract with anyone

That lady with the glasses is the worst. I've been here a handful of times and unfortunately, each…read moretime I've had to deal with her. She is unpleasant and unkind. She needs to be fired.

I did not get 3 statements in the mail and that will lower my credit score somehow it get last from…read moresender to my locked mail box go figure ???,also i called today no one pick it up. last week i got mail for residents not leaving at this address i did write on envelope return to sender and put it back in outgoing box ques what happen it got returned back to my address. Maybe if they do so now they just did the same with my statements? I do not like when my mail is lost no one can answer where is it. Not a good mail service.

I went to get passport with my family. online it says walk in's 3 to 4 we got in line at 3:30 .We…read moregot to the front of the at 3:55 we said hi were here for passport and they said we stop doing passport for today in 5 minutes and we only 4 family's a day. but online it never said anything about 4 walk in's a day we ask if they could do us real quick but they said no. we were arguing for a minute or two . And they kept telling us to come back the next day but both of my parents don't get off of work until 6 to 7 and my 1 year old sister was get mad . We were all mad at this point and they were wasting our time so we left . Now I am writing this the car going home Definitely the worst service me and my family have ever experienced if I could negative stars I WOULD Thank you for your time

Super fast and friendly, very efficient. Came in with a stack of rejected letters due to a wax seal…read moreand John found a creative solution. He was professional, worked to find me the most cost effective solution, and had a really positive and friendly attitude. I don't know if I've ever reviews a post office before, but for how much I enjoyed this experience I wanted to. So, thank you John! Hope you have an amazing holiday.

Dropped off packages at 1pm and they still haven't been scanned or shipped out and it's 6pm +…read morethey're closed. I don't understand.

I brought in a birthday gift to send to my granddaughter in London. It was a large box of goldfish…read morecrackers that aren't sold there and she missed them! I paid around $15 for the box at Costco! The person at the register weighed and said a price in the hundreds. She suggested I take it to the post office. It was shipped for around $70 with tracking! I've also gone here more times than I care to admit returning items that didn't work to Amazon! They are always very helpful, even when there's a huge line!! I'm very impressed with how professional and patient they all are to everyone!

Sky is great, Kind, friendly and outgoing everytime I come here she makes my returns easy and…read morepositive' even when they can be overwhelming at times with the amount of stuff I bring in! Thank you

Here is where you escalate a complaint about these people:…read more hotline@uspsoig.gov Any complaint that you put in thru the Web site goes to the supervisor, who is apparently a large part of the problem. If they steal your mail (which is apparently a "thing" with this office), call the police and file a report. Enough people making enough complaints might actually get something to change.

The Vancouver area postmaster is doing a horrible job addressing customer concerns. I asked for…read morehelp with trash being left into my mailbox, and obstructing my mail, and was promised that the offending items of mail would no longer be delivered to me. They even confirmed that it would be permanent, and I would not have to call in again. Here we are a couple months later, and my mailbox is full of loose pieces of coupon trash in which important pieces of mail are getting hidden in. I tried calling and no one is answering. Why are our taxes going to this institution?

By far the most amazing small post office you will ever visit! The ladies that work there are…read moreamazing. Also, love there is a Shell gas station and mini store with yummy food too.

I was on vacation with my kids and needed to mail a postcard and they were helpful and open hours…read moremost post offices are normally closed.

I was stunned by the exceedingly customer service.One and a half years ago one of my UPS mailed…read morepackages was badly damaged in transit.The BG UPS store staff and I had several contacts with the UPS claims department who never sent me payment for the claim they acknowledged was justified. After such a long time I had accepted I would never be paid.That was until the new store owner,Amy,recently fiercely advocated for me. Her efforts resulted in my receipt of the full claim amount (204.00 from UPS Capital Insurance Agency). I have always received good service from the hard working staff at BG UPS.Nonetheless,to have the owner voluntarily battle for me was extraordinary.What an exceptional community business!

The team at UPS store is very courteous kind and professional and quick to meet my needs.read more

Needed international passport photos, one of the few places that offers this service. They did a…read moregreat job of providing this service. Loved the personal touches in the store! The owner was very nice and easy to work with, will be using this shop for future needs.

I went here because it came up as the only place in Vancouver that does Canadian photos, as the…read morerequirement is very specific. The female employee was very helpful and pleasant to work with as I spent several hours there printing off documents in color as I was putting my packet of documents together in order to get them shipped out that day. After my photo was printed the lady wrote the date on the back of the photo, as required, in gel pen, which led it to smudge terribly. I brought that to her attention that they were very particular in the application process. I don't want to wait 8 months for my application for it to come back denied because they didn't use the correct pen. The lady agreed with me and reprinted the photos. She reprinted them again and then proceeds to use another gel like pen that created the same outcome- a smudged up date on the back. I said "it's doing it again.." Bryan, the manager, was within ear shot, listening to all of this, comes over behind the counter and says "what's going on...?" Lady worker says- "the pen keeps smudging-" He takes the photos, uses an alcohol wipe to take the gel ink off and begrudgingly writes the date in a sloppy manner, leaving tiny smudges of the old ink on the photo front and around the edge of the photo. Thanks? Meanwhile I had requested them to print a color photo of a receipt, she prints in grayscale, I asked for a printed copy of my drivers license and passport together in color- she makes the copy but the two pieces of ID are overlapping each other and part of my drivers license was cut off. I simply asked them to reprint these as those would most likely be denied causing my whole application to be returned. Bryan seemed to be annoyed with providing customer service as I asked him questions about needing to sign the back of my photos just to clarify. Instead of being kind and reassuring he was snarky and said "I've done 500 of these" I know what I am doing kind of thing...then he almost throws away the old UPS envelope that I brought in. The lady said they didn't have big enough envelopes so we had to ship it in the old one... I said "we need that envelope- you don't have the right size." Bryan, gets the envelope out of the garbage can and then begins to put my documents inside. I was watching him doing it and making sure was all good. Instead of a "thanks for coming in, you are all set..." he says rudely "we are all done here....you have your tracking receipt...." I turn around and leave "okay thanks..." I'm not sure why he was so annoyed but I must have hurt his fragile male ego. I don't recommend this place, make the drive to Portland.