Sky is great, Kind, friendly and outgoing everytime I come here she makes my returns easy and positive' even when they can be overwhelming at times with the amount of stuff I bring in! Thank you read more

I brought in a birthday gift to send to my granddaughter in London. It was a large box of goldfish crackers that aren't sold there and she missed them! I paid around $15 for the box at Costco! The person at the register weighed and said a price in the hundreds. She suggested I take it to the post office. It was shipped for around $70 with tracking! I've also gone here more times than I care to admit returning items that didn't work to Amazon! They are always very helpful, even when there's a huge line!! I'm very impressed with how professional and patient they all are to everyone! read more

I had a few packages to send out that were an odd shape. Pelow and Jen were very helpful in getting my package boxed up & secured. They even gave me a bit of a discount due to overall cost! Very good customer service !! Thank you Pelow & Jen ! read more

Run! Don't walk to a different location. Bad energy, bad attitudes, worse service. Might be time to restaff

Recently had the worst customer service experience I had ever seen in my life to the point where the coworker had to calm the worker down. I would go to this location all the time to drop off packages but never had any difficulties and always went smoothly. This time around I will be going to other locations. read more

Sky has the patience of Job. Technology for boomers is difficult. Taking the time to assist me through an arduous Amazon return and extending kindness all the while made my day. with Gratitude- Lisa read more

The store has such nice associates and are always working so hard even though it's a busy location.

Very friendly staff and quick service. The lines seem shorter at this location. Especially during the week.

This is a great store! Always great service and friendly and helpful staff. I primarily use it for Amazon returns, but they are also a great resource for passport pictures and will take care of everything for you once you fill out the forms. read more

The new owner is very bad at what she does. The new employees are not trained properly. This place used to be my go to spot. since Terry left, it has gone downhill drastically. beware of owner attempting to overcharge for boxes and packing materials. go to different UPS locations you will save over 60%. The owner will rob you outrageous prices!!! read more

Sheryl is a gem ! She helped me figure out my returns and made it all so convenient. I had a few problems and she gave solutions right away. The staff works quickly and are so kind. I always come to this location for all my UPS shipping needs. read more

How does one review a UPS store? Well, I based mine on how friendly the staff is, how clean the store is, their staffing levels relative to their number of customers, etc. This UPS store hits all the marks, thus the score. I got what i needed to do done in a very quick fashion in a clean store with very friendly staff. Another interesting thing about this location is that most of the stores in the strip mall are vacant, so you're sure to find a parking space very easily at any time of day. read more

I like the store because it's convenient to home they can take care of any shipping I have to do or shredding it's very convenient

this is a bad service do not recommend 0/10 they made my package late!!! they delivery driver was slow

Great service from the people working there. Unfortunately, multiple unmasked customers going about their business in a small, unventilated store. read more

This has been my ups for seven years I send things every month weather I'm sending boxes back home or returning things I bought on line well I thought I had great customer relations with all the staff I should say the old staff ,90 percent of the staff is all new and there young and have no customer skills what so ever. I tape my boxes up in the store for many reasons but the number one reason so they can see what I'm sending then we tape up my boxes well tonight I asked for the tape got it then some young girl snatches the tape from me and says we charge for the tape then I said where's Debbie no response I asked again her reply she went home. She did not even ask me if I wanted to leave her a message or was there something she could do for me needless to say I don't mind paying for the tape they have there on site that they use to tape up boxes but for seven years I've never once herd that the tape is an extra charge not once the girls would help me tape up my boxes and they would do a great job,well I can tell you I'm very nervous about my packages I sent tonight because the boxes were packed and heavy and the snotty girl taped my boxes half ass when I told her there's a gap it's not even tight or closed up very well her reply was it's fine I said no it's not dude,so if anything happens to my kids gifts cuz she had some kind of power trip going on I will turn very UGHLY and I will make them pay for everything that was in my boxes. Paying for tape was no big deal but seven years not one word till now then they don't even cough up the price or let me know how much I would be charged if I wanted to finish taping up my boxes where I felt satisfied that my boxes were secure and I was not going to lose anything I'm very upset how I was treated and talked down to I won't be going back to my ups I'll just have to go out of my way and go to another ups thanks a lot ups. read more

Incredible customer service!!!! We needed lots of pages printed, notarized and sent. Terry was patient and helpful to get all this done. They aren't our closest store but they will be our go to UPS store! read more

This is my spot! Have had a mailbox here for over a year & get packages almost every week. Everyone is professional, really reliable, helpful, & friendly. Feels like my own neighborhood shop. I highly recommend this establishment! read more

Terry and his team at this store are super helpful. They have come through for me with a last minute print job on more than one occasion. They are always kind and welcoming when I come in. read more

Terry and his team are THE BEST!!! They are fast when I have projects that need printed. They are extremely nice and accommodating. I consider them a part of my team when I have deadlines, and they help me get it done. I can't thank them enough for their collaboration. read more

We have used this store for our mail, printing, shipping & virtually every other media need for over a year now. Terry & staff are some of the most competent & helpful people we have had the pleasure to work with, & we would (& have) recommended them to anyone looking for either business printing services, shipping solutions, or just a mail box. We are in several times a week, even if it's just to say hi. They are the best in the area, hands down. read more

I never go anywhere else to ship. This store is always quick, courteous and professional.

Terry, the owner, and team are the consummate professionals when it comes my shipping and printing needs. Additionally, everyone should know the printing of flyers, business cards, post cards, etc. is Terry's specialty. Terry has a passion for this subject and you will want to recommend your loved ones and friends utilize their services, too. read more

We've been visiting this store for years for our business. Never had a single issue. We've used them for everything from notary services to simple package sending. I love that I can drop USPS packages off at this location. One of the things that stands out about this particular store is the owner is almost always there and you can tell he cares. read more

Find a different store! I went in to drop off a amazon package they tried to force me to buy a ups envelope to send the package off, all it needed was a cheap ups bag. This isn't my first run in with them eithereither, they told me I couldn't ship a gun stock because they were not authorized to ship gun parts even though it was only a stock no weapon. I asked them to show me what policy said they couldn't ship my part, they could not produce one read more

Great staff and a bunch of awesome services are available above and beyond postal/shipping and mailboxes. The printing services are reasonable and top grade. I have them print all my color real estate brochures and flyers. Terry and the crew have a great thing going here. read more

I previously wrote a negative review here, it was for the wrong store location. I have nothing bad to say about this store as I have never used it. I did appreciate the owners contact and understanding about my review. read more

I go out of my way to go to this store specifically! The owner is a joy to talk to and always goes the extra mile. I have purchased my business cards and multiple other things for my printing needs, and I wouldn't go anywhere else! The work is quality as is the service! read more

Terry is a wealth of marketing knowledge and is a great asset to have help with your printing needs. I have used him for many years and he always does great work in a short amount of time. Also, if you are looking for that special birthday or Christmas gift, they are able to make canvas prints from any type of photograph. I get comments on my canvas print of a 1942 shot in Yosemite all the time. read more

Great owner, Great staff, just superb all around. We use them for all our mailing and printing needs.

I moved into the neighborhood a little over 2 years ago and have come to rely on Terry and his crew to help me and my family with all of our shipping and printing needs. Terry is very meticulous with his final product when it comes to printing flyers, business cards, post cards, etc so you know you and your business are in good hands when you partner with UPS Store 5799. The staff is friendly and efficient when I stop in and they always have a few pieces of licorice ready for me too. read more

I believe Terry from UPS goes above and beyond what you would find in other mailing/shipping locations. I learned about every door direct mail from Terry, He forwarded me the link to an awesome online tool which helped me determine which neighborhood I wanted to target. It includes demographics within that postal route. Terry was especially helpful in designing the actual mailer. I gave him what I was wanting on it and he laid it out so creatively and even more important so clear that I felt people would get a clear picture of what I was offering. If you need business cards, mailers, postcards, letterhead, etc. you won't be sorry if you give Terry a chance to earn your business. read more

I have had a mailbox at this UPS location for probably four months. Everyone has been friendly and helpful and it normally is a quick in and out. Recently my relationship with the staff has changed. My husband was killed in a car accident. When I finally was able to leave the house, I had a lot of things that I needed to overnight to attorneys and forms that needed notarized - I couldn't walk in there without a baseball hat and sunglasses on to hide the greasy hair and my red swollen eyes. At one point, I just started crying and explain to them my situation. This group of people could not have been more empathetic. My husband was killed out of state and his ashes were sent to me here, yet another horrific day of my life and I felt like I was walking in to a group of friends. They will always have my business and my deepest appreciation. If you were looking for a UPS store to get copies made or to get a mailbox you would be doing yourself a huge disservice if you did not use this one. read more

We have used this UPS Store since the week it opened! Wouldn't go anywhere else in Vancouver! Terry and his staff are absolutely fantastic! So professional and incredibly helpful. If it has anything to do with shipping or printing, I know they will provide outstanding service, every single time! I give this UPS Store my highest recommendation. They are such a great asset to the community! read more

Terry and his staff at the UPS store are pure miracle workers. We use them for all of our printing needs and they are always able to get the job done and on time. His pricing is extremely competitive and there has never been a job he couldn't complete for us. Many times I have came to him with just a simple idea or picture in my mind and he has always been able to take what little info I have and put it in print....Thank you Terry for all that you have done... read more

Got there right at 6 and the door was locked, but the lady opened it up and took my package. Nice of her. :)

The service at this store is amazing!!! Very nice people! Terry and his staff are so helpful and competent and CARING. I had an issue with a letter I had my husband mail for me in the morning and so I had to call them from work, I knew it was a far chance to get the issue fixed since it had been several hours since it was taken in for an overnight delivery..... At first it sounded like nothing could be done about it as it was too late... But then got a call back and the issue was fixed! Amazing customer service!! read more

the last review I posted was for another store not this store. My apologies to the store owner Terry and employees if i offended anyone.

Amazing service - they were very helpful in printing our posters! Terry is awesome - great guy. Wish I'd lived in the area so that I could come more often! Many of their customers that had come in were known by name and were all very nice - a sure tell sign that it's a business done right. Wish I had a UPS store like this back home in Virginia... read more

I needed to get to the UPS store at the last minute tonight and had to travel a long distance. There was an accident on the road, and I called to make sure they'd still be open, since it was close to closing time. When I asked the woman who answered, Rebecca, whether they stayed open until 6 sharp, she said they did, and I said that was great because I was worried I was cutting it close. She said not to worry, that she'd watch for me and stay open until I got there, which was incredibly kind. It was a cold, rainy night, and I'm sure she was anxious to get home. I appreciated it, because we recently moved to Hayden Island--there's no post office and it's hard to get packages or special delivery mail taken care of, and I've been trying to deal with this for DAYS. Thanks to Rebecca for the extra effort and consideration! read more