I have always gotten nothing but exceptional service at this post office. Even when the line is long, it moves quickly and the staff is really helpful. Just last week, I paid with my debit card and asked for $20 cash back. I forgot my cash, called to ask about it, and Ms. Slater and the clerk I had gone to were so helpful! They found and kept my money for me and went the extra distance to make sure I was able to retrieve it. Now that's good service! THANKS!!! read more

The people working at this post office are FANTASTIC! They are always friendly, courteous and helpful - and they have to deal with people who are too important to stand in line once in a while. The postmen/women who deliver our mail are also doing a great job. I find the suggestion by one of the reviewers here that if the postal service was privatised all of the employees would be out of a job disgusting and quite naive. Most private enterprises I've encountered in this city (including healthcare and commercial building management companies) do not give a shit about customers anyway. read more

It's sad that I'm creating a Yelp account solely to write a negative review of this P.O. Normally I wouldn't bother because I think writing negative reviews just puts a lot of unnecessary negative energy into the world, but I'm writing this review as a SERIOUS WARNING TO STAY FAR FAR AWAY from this place. To be fair, there is only one employee to stay far far away from, but she is wretched enough to have made me decide today, once and for all, that I will never go back. I don't know her name but I think she is of Latin American or South American descent. Middle aged. Bleached hair. All the rest of the employees are very pleasant and very helpful. I have been selling online for over six years. In these six years I have shipped thousands of packages. I'd venture to say that I know very, very well how to ship packages. Yet, every time I come to this post office, this woman has something completely irrational to say about the way I've done my shipping. And not only is what she says completely irrational, the way she say it is with deliberate and intentional rudeness and condescension. I've worked with well over 20 different postal workers over the years, all of with whom I've had a really great repoire, and not once have I ever been told to do things differently than the way I do them. That's because I do everything correctly. After shipping thousands of packages, how would it be possible not to? I'd have to be a complete idiot. Last week I went in with my international packages the way I always do. They are packaged, labeled, and the customs forms are filled out and placed onto the packages. The customs forms are out of the way of the address and most definitely out of the way of where the postage would be placed. This is how I've ALWAYS done it. ALWAYS. Not once have I ever been told not to. She takes one look at my packages and tells me rudely not to put the customs forms on the packages, that I'm covering the addresses and that I need to just bring in the stack of customs forms and they will put the forms on the packages themselves. OK, the ONLY thing covering the address on the label is the part of the customs form that she needs to rip off, stamp, and hand back to me. There is no other place on my small packages to place a customs form, so it makes absolutely no sense. As she's been seriously rude to me about other things in the past that made no sense, and as NO ONE, not even the Post Master of the last post office I used who was usually the one to take care of me, has EVER said not to do this.... Not even other postal workers in the same Post Office!!! I choose to ignore her rudeness and keep doing things the way I've always done. I'm not going to bring in a stack of packages without their customs forms on them so that they have to figure out which forms go to which package?! I'm SAVING HER TIME for godssakes. Anyway. Today I came in with my packages, as usual. I saw her as I waited in line and was completely dreading dealing with her, hoping I'd get someone else, but no.... I got her. And what does she do? She says to me, as she RIPS MY CUSTOMS FORMS OFF MY PACKAGE, destroying my forms, "I tell you this EVERYTIME YOU COME IN. (Which has only been ONCE, btw!) Now go fill out new forms!" As if this wasn't enough...... Two weeks ago I called this same Post Office about a package that was waiting for me there. Whoever answered told me, "I have it right here, we close at 5, come in and get it." I walked a 1/2 hour to pick it up and this same crazy woman proceeded to tell me over and over again that it wasn't there, that it was still being sorted. I had to repeat myself several times "I JUST spoke to someone. They said it is here. They said to come get it." She just kept telling me no, it wasn't. Finally, because I kept insisting, she got all shrill and was like, "WELL WHO DID YOU TALK TO? WHAT WAS THEIR NAME? WAS IT A MAN OR A WOMAN?" Then she disappeared into the back. When she came back another woman was with her. Carrying my package. I rest my case. That woman is a rude, miserable, mean, power hungry psycho. I will NOT EVER go back. I went to the tiny Post Office in the Polish Pharmacy on Leonard and Nassau after this. I had to fill out new forms since she destroyed my last ones. Then I stuck my customs forms on my packages as usual. They accepted my packages and were friendly and I went on my merry way. The way it should be. read more

Should you have a few vacation days, feel free to take some whenever you need to get ANYTHING accomplished at this post office. It is just awful! There is no nice way to put this - it SUCKS. I have tried, unsuccessfully, to pick up a package 6 times. I have went on various days, early morning, right before close etc. and it is next to impossible. The line is consistently out the door and there is no movement by the staff. Forget the post office start using UPS. read more

I CAME TO THAT POSTAL OFFICE BEFOR THEY OPEN(I DIDNT WANNA BE LATE TO WORK) I WAITED ALMOST AN HOUR IN THE LINE(FROM 8AM TO 9AM)TO APPLY FOR MY PASSPORT TO FIND OUT THAT PASSPORT APPLICATION THEY TAKE AT 9 30 ! THERE WAS NO SIGN NOWHERE ABOUT THIS RULE!!!IVE WASTED MY PRECIOUS TIME IN THERE read more

Though it seems to me that their customer service is getting better, I continually seem to have bad experiences at this post office. Sure it doesn't look that great, but many times I've been treated poorly. Long lines and employees never seem to move quickly, be polite, or care. read more

I have my issues with this post office but it's not any different from others I've been to all over NYC. My problem is with some trashy customers like one time I was being helped by the manager and this little cranky hipster B@$*# stormed in demanding they take her packages so he leaves me and when he goes to her she starts piling boxes upon boxes on his arms like he's her slave or something. She was so obnoxious, so I had to wait another 20 minutes so he could tend to her. I wish I had said something but I didn't realize it would take so long with this her. read more

It's hit and miss with this post office. I called about non-delivery of a prescription, which was sent UPS via the post office. A nice man at the P.O. took my name and address down, put me on hold, checked for my package, and told me he couldn't find it. He suggested it be reshipped. While he was helpful, what happened to my package? UPS tracking information showed it arrived at this P.O. and was scheduled for delivery a week later. Now, a week after its scheduled delivery date, my prescription has simply disappeared. No delivery has been made on my package, as the tracking info clearly shows. I'll take the helpful P.O. man's advice and have the prescription reshipped. Probably to my work address and not through 11222. read more

I have had bad experiences with this post office over the years. But I just want to say that Barbara Forde is the best. I went to pick up a package which was being held there. I brought a copy the information from the USPS website. She tried very hard to locate it, and spent more than half an hour looking . She assured me that it would turn up, and gave me her number to call the next day. She also took my phone number. Two hours later she gave me a call to let me know she found the package. She is very pleasant and helpful. read more

I will never ever ship any item to the Greenpoint Post Office again. They say the postage on my package was not enough and tried to pull out more money from me. Otherwise they would not deliver that package. My post office here where I dropped the package had no problems with the postage and my measurements and weight was accurate. I just think the Greenpoint Post Office is not honest at all. Just stay away if possible. read more

I gave this post office 5 stars because the people who work there seem to put care into their jobs. I wrote the wrong zip code on a package, realized it and then agonized in frustration. I put my son's Brooklyn zip on a package going to my daughter somewhere else in NY. Long story short the Brooklyn post office corrected the zip code and sent the package on to the correct destination. The package got to my daughter in a timely fashion-- quicker than I expected in this situation. THANKS USPO 11222 read more

If there was a negative stars, I'd give it for this place. The staff is slow, rude and some barely speak English. I've often witnessed the staff hanging out and chatting just behind the teller windows while 25 people wait in a line that never moves. They never have all the windows staffed, even at peak times. Avoid this place at all costs. The lobby is always a mess and never stocked properly with boxes and forms. They act like the staff is in a war zone with the ridiculous barriers that the packages must go through. This place is terrible, avoid at all costs. read more

If you need to use this post office, use the automated machine. Most of the staff here are fine and some are even pleasant but there's one woman in particular who is absolutely horrible to deal with. I've experienced her incredible rudeness multiple times and witnessed other customers complaining loudly about her to the manager on more than once occasion. She's just awful. She loves to open people's packages and hassle them to no end. I refuse to ever deal with her again. The service you get here is wildly inconsistent. read more

First of all, the number listed is NOT IN SERVICE! Second of all this post office delivers mail all times of the day, ALWAYS AFTER 4pm. Third, they don't deliver express shipping on the day requested. This location is HORRIBLE!!!! read more

They never fail to disappoint. Once again, I waited at home all day for a package that never arrived. When I check the tracking number on the website, what do you know, it says delivery was attempted and a door tag was left. My doorbell never rang and no door tag was to be found. This post office branch and their employees are WORTHLESS! But, as always, if you try to call you get no answer or the promise of a return call from a manager that never happens. read more

This is one of the slowest Post Offices around, Most of the time only one window is open and there is always a line with at least 8 people.

if you were a positive person with a huge faith in humanity it will completely wither and die when you have to deal with the usps especially meserole station , ive witnessed first hand accounts of packages being stolen , supervisors covering it up and the never ending ping pong of phone numbers and phone calls to get someone to care and take it seriously now let me just say this , ( my building wont speak for other buildings ) has one regular person that delivers by truck and one on feet the one on foot is such a nice man we have had him for quite a few years now since our guy kevin left which was also our guy for years both know you by name and greet you and your family and you never missed a pkgs with them the one on truck was such a sweet man as well had him for years and would greet you anywhere in the neighborhood and knew everyone in my household by name and if he saw a pkgs sitting in the back of the station that wasnt due to go on the truck he would know that there was a mess up and grab it and deliver , even knocked on my door one morning with a pkgs that had been missing for a month and i called everywhere to talk to eveyone and it was what i thought missing forever he came across it in the back of the station under some carts in a area where he said it should have never been but he was my hero , now for the past couple of weeks he is gone i figured he was on vacation , but calling the station about a missing package i was told he picked a new route only to be told by another carrier that he was forced to move to a different route despite proclaiming he didnt want to go , so now there is someone else on the truck and i have had issues with claiming delivery attempts that never happened then talking to a supervisor there and being told my pkgs would be sent back out the next day only to check status online and see there was a attempt again which wasnt true but the supervisor stated she tracked the workers gps and saw her attempt to deliver which also wasnt true she pulled and waited a few minutes then pulled away , had to send my son to then pick it up the next day becasue after a week of this and my disablities and me living way to far away to get it myself ive had enough , now about two weeks later which is now the present time i knew my packages were due yesterday i ckek my mail find nothing, i go online check the stautus for both one said attempted delivery no safe location , the other said buisness was closed , WTF? im not a buisness and if you can slip a blill in the box you could have slipped the small package in did i mention there were no slips left either ? nope there wasnt , is this my regular mailman on foot ? no way his delivery rate is 100% with me is he on vacation and someone filled in ? i will find out today as i sit in front of my building all day and wait to see , as for the mail that had been stole a little over a year ago my mailman on foot was on vacation we get this mail carrier named triston he was scanning and marking packages as delivered i have about 8 small pkgs coming that week one of them he marks delivered but i wasnt so i wait the next day in my lobby for him to come to see who this is because i just new if this is happening its not my regualr guy so sure enough he walks in i say hi how are you ? he with a tude says hi i make more small talk oh your new whats your name ? he says triston , i watch him pull all the mail in ( 42 apts in my building ) now i know for a fact the i have more out for delivery that day but he finishes up and he never put a package in any box i say wow no pkgs for anyone here today he says no , all along i know whats going on so i wait a couple of hours and sure enough they were marked as deliverd , so the nextday in outside bright a early and i get asked my a neighbor have you been getting ur mail well no why whats up well i never got my pkgs or a check i was waiting for , well we were heard talking buy someone else in my building who never recieved his check for over 1200.00 by the time the convo ended there was 8 of us that had a bad week with this carrier so we all wait a while he shows up now theres a about a 12 of us in the lobby including my kdis they want to get a first hand look at the man and watch him to see if he actaully deiivers anything well this day was his downfall because i had 3 more pckgs that were out for delivery that day and he pulls them out the cart takes a couple of steps over to a corner wall and scans a couple with his back to us not near the mailboxes you hear the beeps andn he puts them back in the cart and grabs a few more and does the same thing scans them in the corn back facing us and puts them back in the cart , we were stunned that he had the balls to do that in from of us i told him hey triston are those my pkgs your scanning in the corner ? he ignores me i told him we all see what you just did can i have my packages ? nope so i filed a theft report contacted post master general havent seen since read more

i lost my package recently. they said they delivered it to the front door of our business address which means they threw it on the busy commercial street, or something else(you knew what i mean).....bad service. read more

Totally agree with the last poster. If you lived in Greenpoint longer than ten minutes, along with the rest of the hipster influx, you would know where the beginning of the line was and where it ended. I have been going to this tiny little post office for the better part of twenty-five years, and it's actually improved tremendously in terms of faster, more efficient service. If a fight broke out, that's pretty unusual, the only freaking out or ragging I've ever heard was from the elitist, need-immediate-attention/gratification hipsters who do, indeed, feel they are the center of the universe. If you don't like it, perhaps you should move to Brownsville or Bed Stuy and cop that attitude, see how far it gets you and how many people are amused. The people in this post office work hard and do their best. They don't get a lot of appreciation, so try doling some out the next time you are there. Or imagine what it might be like to work there and live on what they are earning. When you give nice, you get nice. Get over yourself. read more

I lived in Greenpoint for 14 years and the mail service and post office itself were frustratingly awful: lost packages, misdelivered mail, refusing to forward mail after multiple forms submitted, PO called, complaint forms filed, etc. Then we moved to Woodside, Queens for 2 years and my local PO rivaled the awfulness and actually won. Frequently delayed packages sitting in the PO according to tracking, sometimes for weeks!! Or saying "out for delivery" for weeks!! Stuff delivered to the wrong building even though the address was written correctly, frequently getting other people's mail from different apartments or different street addresses, etc. Moved back to Greenpoint recently and I have to say the service is vastly improved from what I remember. I get all my packages in a timely manner, nothing lost in 8 months. A friend mailed me a package but erred on my street address so she called this PO and actually spoke with someone who was kind enough to locate the package and rewrite the correct address and had it out for delivery the next day. I was in serious shock and awe. And I haven't had any issues with package delivery since I moved back here. The staff at the PO have been friendly and more efficient. So, if you think it's awful on Meserole, move to Woodside to find out what horrific really is. read more

Anthony C, it's good to know someone has had a great experience at this post office, but I have been witness many times to some of the most rude behavior from one staff member in particular. I just spoke to a friend who told me how this morning she was the first person in the line waiting to buy stamps. When she got to the counter the woman behind suddenly sneered at her and screamed out in a rude way..."GOOD MORNING TO YOU TOO"!! and my friend who hasn't a mean bone in her body was made to feel like she had insulted the woman, when all she was doing was going about her business trying to buy some stamps. In fact, she said she was too scared to say good morning because this woman could turn a pleasantly said "good morning" into some kind of insult against her. My friend was angry at being made to feel like a naughty child but held it in check and went on her way. Be aware this place is incredibly horrible and the staff can turn a normal, even keeled person into a raging bull in a split second! I know this because I have witnessed it too many times and can say the problem every time is with the staff, one person in particular. I have to go there in the next day or two and as usual, I'm dreading it! read more