i wish i could give this shithole 0 stars. i rather eat my own foot then have to go to this place. they leave a note saying they "attempted to deliver" when clearly someone was home to open the door if they actually tried. liars! ship your package to your aunts house or grandmas. avoid this place! i dont understand why usps company itself doesnt do anything about this. shitty company. read more

This is the worst experience I've ever had at a Post Office. I could go on about the long lines and slow service, or tell you about how it looks somewhat like a prison inside. But I'll just keep this short, avoid this location at all costs. read more

As awful as everyone says. I'm now consistently having packages lost (but the tracking shows "delivered," and I routinely get mail for people at addresses many blocks away. In any organization that believed in accountability, my letter carrier would be beaten to death. read more

Horrible. Steal/ lose your packages, have nasty attitudes, very unorganized, 1-3 hour waits while they're "looking" for your package. Just horrible. Hate this post office read more

I have to come here so I do. The staff is cranky. The clients are rude. The lines are long all the time and it gives me anxiety. People without fail stand too close to me and sigh the whole 30 or 45 minutes we all have to suffer together. And if you have to pick up a package - good friggin luck with that. Barf. read more

Now that Richard is gone the new guy from what I heard is called Richard too, does not go to our doors with our package. He hangs out in the mail room with his iPhone and plays his music. Then he attempts to press the intercom for our apartments. What he doesn't know is that they are broken. So instead of making the delivery attempt to the door he drops the slip and leaves. One time I was tracking and it said slip left. When there was none. The next day he comes and delivers it. I'm sure he was slacking off and didn't have time or something. The post office is another story. It's always hot here. The lines are long and we all move like snails. The manager which is an dark skinned lady shows no smiles when working here. She almost reminds me of number 1 the snail lady from Monsters Inc. read more

This place is a complete and total disaster. Mail delivery out of this office is completely unreliable. Important packages and letters languish for days in transit, only to disappear into this black hole and never be seen again. Tracking information is blatantly falsified. Informed Delivery service reveals many, many letters that should have been delivered but never arrived. Neighbors are constantly having to bring each other items that were delivered to the wrong mailbox despite being clearly marked. Often, the mail carrier will simply throw everything on the floor in the lobby. There is usually a line around the block of people desperately trying to locate their packages. No one in their right mind would ever trust anything of importance to these people. There is usually only one window open to serve the entire zip code, causing huge delays. When ordering online, I now check to make sure that my item will NEVER pass through the hands of this post office, or it is as good as lost. Falsified tracking information prevents you from getting a refund from the retailer. read more

Let's just say no I'm forced to do business here I rather pay for better service the line is way to long under staffed. They get crazy rude if you ask too many questions they get very aggressive the set up is very out dated very dingy like I expect better from the notorious us post office read more

The. Absolute. Worst. They are understaffed and the staff they do have is apathetic and slow. I can't wait until my lease is up so I can move and have a different post office. read more

consistently loses packages. This has happened to me multiple times in the past year st this location.

Seems to be understaffed inside leading to 40-60 min wait times on a daily basis (but this describes most USPS stations in Brooklyn unfortunately). They'll tell you they're holding mail, but don't, they'll give you a bad attitude just to keep the lines moving, and they just don't care about your mail unless you make it a problem for them too. I had an experience with them to pick up checks and an important package for work that took about 12 hours of my own time to resolve and only after I basically yelled at the manager and filed complaints online. Take any mail you can to a different service. read more

9 25 am monday morning. They open at 9. One person working amd sshes only doing package pickup (and slowly at that). 19 people waiting.

This place needs to be demolished!! It deserves a -5 rating. I'd rather gouge my own eyes out that go there ever again!! I have two pick up slips (which the mail lady never writes the tracking number on!!!!! Ughhhh!!! So I can't even have them redelivered!!!) and I am dreading having to go there to pick up my packages on Saturday! Please pray for me.... read more

If possible, avoid this particular post office at all costs. No apparent regard for customer service - as a result, you'll be there for a VERY long time. read more

Like another poster said, if I could give this post office negative stars, I would give it a -2 stars. Today was the first, and hopefully last time, I had to go into the post office to pick up a package. I did receive my package but it had been opened by someone. I have never received a package that had been opened. Someone else said on here that they thought employees were stealing stuff. I agree with that person. They probably tried to see what it was, thought it wasn't cool enough (because it wasn't) and then just taped it up. Of course this is all conjecture but it is fishy that my package wasn't sealed. When I arrived the line wasn't terribly long so I was fortunately in there for about 30 minutes. But soon after I arrived the line for package pick-up got really long. Everyone was complaining. There was a guy who had been standing there waiting for his package for over an hour. I also saw a lady in another line who had been waiting there ever since I got there, and she was still waiting when I left! She gave an employee her ID and they just took off and left her hanging. The customer service at this place is bad. Unfortunately, in this part of Brooklyn we don't have many choices for delivery options. FedEx and UPS are not any better. Those delivery guys are LAZY. They don't knock nor leave notices at our door. I don't know what to do about this delivery situation. I wish there was somewhere we can complain. Does anyone know how we can complain about our local Post Office? read more

This USPS facility should be closed and every worker made to retiree! These people basically appear as if all their oxygen has been cut off or they are smoking something in the back. It's like watching a zombie movie. I pay for a postal box every six months. Next payment is due on my birthday, and payment was current. Please tell me why my box was locked and important mail returned!! No notice was given at all. If it wasn't for the fact I was off that day that I found out who knows how long this would be going on. In response to their error and unprofessional behavior an important check was sent back and the account closed because of incorrect information. No answers were given as to why this mistake took place. The supervisor who I spoke with appeared to be sleeping on her feet. Had no answers. I don't know how long this was going on because up until a week ago I had been receiving mail. I am being penalized for someone who made a mistake and clearly doesn't know what they are doing, I will be filing a complaint ASAP. I found out additional information to add to my complaint. If you can go to another post office RUN there. Have your mail sent elsewhere. Don't trust these incompetent individuals with your precious mail. Now that the holidays are here if you are expecting packages you won't get them until Easter!!! I only gave one star because a poison and deadly sign wasn't available. read more

I just needed to buy stamps. But there's no stamp machine here, so I had to wait in line. As others have pointed out, there is no clear signage telling one which line to stand in. I happened to guess correctly. Fortunately, the line was short. Unfortunately, the young clerk stopped in the middle of counting out my stamps to chat with their co-worker. Then, without a word, they disappeared Stage Left. And I waited. And waited. And finally, I just left without my stamps. Whoops! No, I merely attempted to leave. But the door was locked. Several of us gathered, waiting to be let out. A woman said in a surly voice, "I'll get to it in a minute." We waited. And finally, she let us out. And now I am proud to be one of the many leaving a 1-star review for this infuriating waste of taxpayer money and time. read more

No one was rude or unprofessional but the short line took around a half hour when I went here on a weekday.

They are rude and impatient. No idea of proper protocol to complete simple jobs. I would prefer to pay extra and use UPS for positive appropriate customer service. They yell at customers and play with each other during work hours. read more

This Debevoise St. Post Office is a disgrace to the community. Everyone who uses it should walk with a chair because waiting time is about 2 hours or more. Service is terrible and half the time they can't find your package. Old people should NEVER use it because standing on that line is a bitch. I would rather take the train and go to Manhattan but unfortunately when Fedex claim they can't get you, they leave your package at that lousy Post Office. What a shame. They need to close it down for good. read more

Normally, I'm not one to leave Yelp reviews, but this Post Office really takes the cake. I've had a packaged that was last scanned as "Out for Delivery" since 1/10/18, and nobody at the post office or on the trucks can tell me where it is. I understand there has been a backlog with the recent winter storm, but that doesn't excuse the fact that my mail has essentially gone missing. I definitely won't be using the USPS around here anytime soon for shipping, that's for sure. read more

This branch needs to be shut down. Seriously. They WILL NOT deliver packages. It took me awhile to figure out why I continued to miss deliveries when I would stay home all day and wait. Finally I encountered the mail person in the flesh writing the "we missed you" slip and when asked for my package it was confirmed that he didn't have it and I had to pick it up. Someone can explain to me why these people continue to be paid for a service they refuse to provide. They have destroyed multiple parcels and I have actually had 2 insurance claims in at once. Their listed hours are incorrect and most days I think they leave the phone off the hook. I can only assume since I tried once phoning every 15 minutes for 4 hours straight and never got through. My life would be noticeably better if this place had never existed. read more

zero stars. asked them to redeliver, filed a form, left a signed slip for mailman. No redelivery. Filed a complaint with USPS, no replay. Where is my mail? They send it back, because I didn't let them know I want to have it redelivered. BS read more

I sent a care package to a missionary friend in Madagascar a year ago this past March. It never arrived! When we tracked it, it shows reaching New York and then stopped. It cost me almost $250 to send the package and every time I checked with the Post and Ship office they informed me they still could not find it. I am very frustrated about the inefficiency of the post office!! read more

I totally hate going to the post office- I always have a terrible experience, but I am giving 4 stars only because of a lovely lady that works there named Shavon. I had a mail slip and I went in expecting it to be lost as always. She was EXTREMELY helpful and caring. She made sure she found my package and with a smile on her face (very rare for USPS). Thanks, Shavon! read more

Longest line ever to pick up a package. Over 2 hour wait. Meanwhile there are others times that the other lane is empty and all the do is sit and talk. Instead of helping out and making the line go by faster. I wish they would be a little more considerate and act as if they want to be there. read more

TERRIBLE. HORRIBLE. If you go, plan on at least an hour in line. Stay calm. It is always slow and frustrating here. The employees are rude and slow. I don't understand how a person can move so slowly. They purposely go slow. You can see it in their smug, mean faces. The stamp machine hasn't worked in years. The mail carriers dump mail in your hallway and call it a day. read more

Package tracking says they delivered 30lb package but it never arrived. Called them and they said they couldn't fit it in the "receptacle." Duh, 30 lbs packages don't fit in apartment mailboxes. I then explain they left no delivery notice to have package redelivered. INCOMPETENT. I'm now having I feel for the underpaid and overworked employees but USPS deserves to go out of business with this service if the gov't won't fund them. The cost in lost packages to customers is not financially viable. read more

Like every disgruntled person that have already written, I too have had my packages held hostage or stolen. One never knows. The majority of times, there aren't any pink slips available and when there are ones left, that's usually while you're at home waiting for your delivery. Going to the post office is a travesty, the wait is unbearable. I've learned to bring my canvas caned chair and wait while on line. Bring a book, Kindle or Nook, whatever you need to do to not lose your cool, do it. If you have headsets on, remove from one ear, just in case your name is called. You dare not miss the calling of your name. Go there at your own risk. read more

This is by far the 2nd worst post office i been too. The one in brownsville on bristol st is the worst. Anyway back to this post office at bushwick. There's usually 3 lines here. The first line I'm going to example to you is the money order and personalized stamps which is usually the fastest and shortest line there , the second line is for mailing out stuff that line is off and on depending on the day and the third and last line is the worst of them all it's for picking up your packages it's the longest and slowest line you will wait on this line for 45 until an hour or more on most days the line goes all the way to the back of the post office it's absolutely terrible. You would've swore there were a bunch of snails and turtles working in the back try to find your package. I despise coming here. My advice to you is if you order something online and received the pink slip from the post office. Do yourself a favor wait for it to go back to the carrier you order from and ask for a refund because it's just not worth it especially if you don't have the time or the patience. P.s it's hot as balls in there i hate it there. read more

The inscription above the top of the door should read: ABANDON ALL HOPE YE WHO ENTER HERE. The employees work slower than government tortoises. Even on the rare occasion the line isn't out the door, still expect to spend the whole day here because the line just doesn't move. Forget about picking up your package, they lost it. read more

This post office is so bad - I'm taking them to small claims court! I had a package mailed to me on 4/1/2013 and they scanned it as out for delivery. Then later that same afternoon they scanned it as Undeliverable as addressed. I get packages from this person ALL the time so that is impossible. I called the 1800 number who took the information and had someone from the local post office call me back. The person returning my call stated the package was probably damaged or something and is returned to sender. Imagine my surprise when I checked the tracking on April 20 and it was scanned as UNCLAIMED by the local post office and sent back. The package was received back on April 29th and of course there was nothing wrong with the package or my address. It cost $17 to mail it to me and it sat at my Brooklyn post office for 19 days without any notification to me at all, just a lie that it had already been returned. I called the 1-800 post office customer service number and was told someone from the local post office would contact me within 24 hours. No phone call was received. I called back to following week and was told by the associate at the 1-800 number that my case had been closed out by someone at the local post office and noted customer calling consumer affairs meanwhile they had never even bothered to call me back and at the time I didn't even know consumer affairs existed. I was then provided the number to consumer affairs by the associate at the 1800 number. I called last week and again today each time getting a voicemail that promises to call me back. Still nothing. On May 15th they resent me the package above that had been returned, paying $17 once again. It arrived at the post office on Friday, May 17th and was scanned as out for delivery. Later that afternoon it was once again scanned as "notice left" but of course they left nothing once again. I went to the post office on Saturday, May 18th ($10 cab ride there and $10 cab ride back) and was told it was on the truck for delivery and I should come back on Monday. I went back to the post office on Monday(still no notice left for me) and once again ($10 cab ride there and $10 cab ride back) and was told it wasn't there and was on the truck for delivery again. I tried to explain the situation and the lady was so rude and just talked over me. I asked to speak to the supervisor and was informed it would be awhile that her supervisor was finishing her PIZZA!!!!!!!!!!! I just checked the tracking number and they package was scanned yesterday as Insufficient Address and returned to sender AGAIN. Tomorrow I will be filing my case in court. read more

Why would you have a phone, if you do not pick it up. This post office stole my package and have no answers. Once again, it says delivered, however there is no package in my mailbox. Crooks and thieves. Fuck this post office and all of the people that work there. read more

This place deserves no stars at all!!! I don't even know why it exists, they don't do their job. I lost count how many times I was home and no one knocked on the door or anything but somehow someone left a freaking missed delivery slip. Once a missed delivery slip mysteriously appeared in my mailbox on a Sunday. If you go to the post office in person, there is always an insane line, you will spend at least one hour standing there, and after that they put you into another line on a side where you'll stand for another twenty minutes! I seriously don't know why this place exists, it's ridiculous beyond compare. read more

The worrrrst post office in the world my packages never get delivered to my door they just pink slip it all thr time. And sometimes my pink slip does not even show in the mail. Very unorganized, always long lines.horrible staff. I called to check on a package that was a sent there and they put me on hold for 40 min. And i did not even end up resolving my issue! I told i wanted to see if my package was there and she says hold on "click". On hold for 40 min, 40 min? This is ridiculous!stay far away from this place, or if your gonna go here dont expect good.service not even okay service. Just go in with extreme lowwwww expectations. read more

I've been to this post office three times, as it seems the USPS trucks don't even want to ring my doorbell but instead leave a slip at my apartment, and I've stayed at home specifically to wait for packages. My first two times were decent trips, though I could see why others were getting frustrated, but my third visit really put me over the edge. My husband and I waited on the package pick-up line for 45 minutes, and when we finally got up to the window we gave the woman 3 tracking numbers and one pink slip (that had another tracking number on it), so 4 packages total. An employee not so much asked us to go to the back door--because our packages were heavy--but practically yelled at us, already impatient, but with no reason why. We were trying to be as accommodating as possible and did not give her any reason to give us attitude...but we got it anyway. When we were met at the back door, she only had three of the packages, not four. I asked if we could get the 4th package that we had waited in line for and she started yelling, saying that we would HAVE TO GET BACK IN LINE to pick up the other package. Why? Why did I have to wait in line again when I had already given her all of the necessary information? Furthermore, she yelled at us and I could barely understand what she was saying, as she was turning away from us as she said it. She literally didn't even give me a chance to ask if I could simply wait at the front again, or explain a possible misunderstanding. TERRIBLE and FRUSTRATING EXPERIENCE. read more

Many of the mail people in my neighborhood are awesome, just great. They do a good job and can go above and beyond to get you a package. 5 stars! The actual Debevoise post office, though, is another story. Sometimes ok, sometimes an absolute clown show. Now, I'm suspecting they are sinking to a new low, leading me to wonder - are they simply gaslighting or are some/is one of the workers there stealing packages? There were four cases today when I was there that were super sketchy, including them losing my slip somehow and trying to deny it AFTER I gave it to them at the window, along with my ID (luckily they didn't lose the ID), and then swearing up and down that not only was it not their fault they lost the slip, there was no package there for me...and basically stealing an elderly woman's package, saying it was too big to fit in their delivery window, so the driver would not have left it at the post office (?) so even though the driver had left her a slip she was not getting her package. The other two cases were similar. The worst part is that the woman stealing our stuff was such a nasty, gaslighting monster as she was doing it. The trickledown effect of our current government is making psychopaths everywhere more brazen and corrupt. I'm suspecting that these miraculously disappearing items are a good side racket for the evil psychopath doing the packages, and she and her friends and family have got a house full of stolen loot. read more

They just LOVE to put you on hold for 20 minutes or more (that is, IF they pick up the phone). After two weeks of trying to contact this office about no mail delivery, and repeated unanswered emails from the so-called "supervisor," who I'm not sure is a real person, I finally got a resolution from the national post office and USPS's Twitter. But the workers at this place will not help you. At all. They need a new crew. read more

This is by far the worst post office in Brooklyn!!!! I have received several alerts saying a slip was left because no one was home. My mom, grandmother and uncle are all retired and do not go anywhere. It is IMPOSSIBLE that no one is home. I have gone to pick up packages from them (after an invisible slip was left) and they claimed those same packages were en route to me ONLY for them not to be delivered once again!! I have filed complaints only to get phone calls stating they will speak to the person on my route and nothing changes!!! read more

Hands down, Absolute worst PO I've ever been to. On Christmas Eve, 2 people working at the front window. One for pick ups and one for drop offs--with a backup of at least 30 customers and about 10 at a time waiting after they've given a slip for pick up. The employees were lovely and patient given the amount of frustration and hostility being directed toward them--doing the best they could under the circumstances. But who is in charge of staffing? Or who is in charge of making sure the branch manager has the resources they need to adequately staff the branches. The experience was awful. The one star was only given bc I couldn't proceed with this post without it. read more