Understaffed and they're constantly out of product to package items. This post office has failed to deliver packages to second floor apartment building AFTER I LET THEM IN saying they can't leave their cart but I am physically unable to go downstairs and get it. The supervisor told me to "leave a note" downstairs to have them come up.... 1. I CAN'T GO DOWNSTAIRS TO LEAVE A NOTE. 2. Why would it be alright for them to leave the cart for a NOTE TACKED ON A DOOR but not OK when the recipient LETS THEM IN THE BUILDING?? They've also delivered packages to addresses avenues away. I've had strangers come to my home to deliver these items. Thank you USPS for your lack of empathy to disabled people and for inviting strangers to my home. read more

Unless you HAVE to... rather drive further out to a nicer post office. I have never had a pleasant experience. People here are just not nice or helpful. I think they are genuinely not happy with this work but got stuck with this work. Almost always just 1 person and 1 window open. When you are dropping a pre-paid or printed box, just go straight to the last window... and yes, it will be packed and overflown with packages. Literally just drop and leave. read more

US Post Office - Looks calm outside, but madness inside - Post Offices Near Me - Brooklyn, New York

I stopped by this location a couple of weeks ago to mail a irregular sized card. I got there 10 minutes before they closing time. The staff were friendly and helpful. read more

The post office has become the new sh*t show, next to the dmv! WHY DO RUDE people work here?! If you don't like your job or don't like working in the service industry then QUIT or don't do it at all! There were two (black, relsax, gotta be specific in description) ..young men working behind the windows..being rude to customers and with no reason! The people online were old neighborhood people, these jerks behind the window talking to them like they were talking to their friends, calling them "bro" and getting upset with them when the guys behind the window were making mistakes because they were talking to each other while handling packages and not listening to the customers!! How about stop bullish*tting and DO YOUR JOB! I was there Friday afternoon, one worker in particular, named "Max", got angry at an OLD MAN (this man had to be in his 80s, wearing hearing aids too) "max" asked how much for a package to be sent, he said "$27", I heard it and so did the guy in front of me because when the older man saw "max" say to him "$37", the man corrected him by repeating "no I said $27" ...the jerk behind the window, "max" responded disrespectfully saying "bro..you told me $37!" then huffed and puffed like a child because he didn't want to fix it, well maybe YOU should wear hearing aids, max! So the older man, even nicely said "No, no, I told you $27" ...and the guy in front of me said "yea, I heard $27" and I said "So did I". post office employees need to take courses in being hospitable, respectful and patient (I mean they chose the SERVICE industry that interacts with many different PEOPLE, helloooooo). No wonder there are significant cuts to federal employees, start with those jerk 0ffs in THIS post office! I've been in this neighborhood my whole life, has it changed dramatically YES but so had the post office, mailing a simple package NOW they expect us to know the weight, size, the cost and other ridiculous info...since WHEN?? Isn't that THEIR job?? So ridiculous! read more

Postal office -- means postal office, not super-puper, before entrance some strangers come-in impudently, as if I'm so dumb. It's the third time I try to send a letter to Spain. It's, just, a letter, with envelope. And not to return money afterwards.... Very "Generous" of you, I am say. Tellers are normal, and I think -- this ISN'T their fault. read more

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Calm Quiet and efficient I would use it again and again The clerks are so friendly and thorough read more

I have now visited this particular post office twice in the 15+ years I've resided in this neighborhood. First visit: there was a particular African American women who was rude and loud with every single client once they reached her window (second window from the left). I had to return here again out of last minute emergency. There was a line and TWO different people let others skip ahead. I later realized it was bc this same particular woman was still employed! Only this time there was also a younger female with curly hair to laugh at the way the woman was treating the clients!! Literally, the people were trying to avoid having to be service by this particular woman! It is unbelievable the United States Postal Service allows such a person to continued to be employed by them! I will never ever return to this location again!!!! read more

the mail carrier that delivers to my house have been misdelivering mail off and on. Items that belong on another street but with my house number are being put into my box. I've tried to repost in the mailbox up the street but the items are always redelivered into my box. It's like the carrier does not look at the address at all! I've also had my mail sent back to sender as undeliverable because they delivered one street over to a house that is under construction. Finally today, I've had it and called the post office to make a complaint. The phone is picked up by an auto voice, then it transfer the call to a number that rang busy. This happened three times. Obviously the post office does not want to receive any complaints!! The guys who delivers my packages are great! They make the effort of ringing my doorbell or placing the item inside the security door. This mail carrier, though, needs to get off her cell phone and actually see what she's doing! read more

I was lucky to have been the first person on line waiting when I stopped in. Within a few minutes there were several people after me. My teller was friendly, and helpful, and was done in ten seconds, no joke. Never had an issue here in the past either. read more

It's been second time I lost my packages. And I'm really sad, and no more trust to post office employee. They don't care nobody essue

If I can give "0" star in this app, then i would do so. Not even worth one star for me! This post office used to be some nice employees work there, maybe they are not on duty today. But today, I would say this is the worst post office in NY. I just wanted to drop off the package and get the receipt and that African-American worker who work in the pick up and drop off window is lazy and gave their customers attitude. We pay for the tax and this is what we got ! Unbelievable! read more

Never had an issue at this post office and the clerks are always helpful. There's usually no line or a very short wait. I've never waited more than 10 minutes at this post office compared to other locations I've been to. This post office also has enough clerks to help the customers. read more

DO NOT GO THERE. SPEND EXTRA CASH AT UPS OR FED EX. They have lost and missed deliveries on several pieces of my mail. The packages lady.....that fat blob of a human being gives attitude when she knows they are wrong. I PAY for 2 day delivery and because of the federal morons, i had to wait 3-4 days for my stuff. Save yourself time. Save yourself heartache and go UPS or FEDEX. read more

US Post Office - It has been out for delivery since 10. I screen captured the tracking after 8. - Post Offices Near Me - Brooklyn, New York

Very rude woman on the phone, who goes by "Elder." Spent 1 hour on hold while she was "looking for my package" just to be hung up on. Called back, told her I was hung up on while I was on hold. She tells me "it's very busy. you weren't hung up on you were forgotten about." OH that's even better, cause I enjoyed listening to their dumb hold elevator music for 1 hour!! She tells me she'll check for my package. Comes back 20 min later and tells me they don't have it and to call USPS. I told her I called USPS they told me it's at the Parkville location and to contact this location. She tells me "well we don't have it" and hangs up on me. AGAIN!! I'm enraged at this point but call USPS who confirm they have my package. I call this location back and lo and behold it's Elder again. She tells me in a rude and loud voice, "are you the same person?? I told you we don't have it!" I tell her, "I just called USPS and they said you guys have it please check again for me." She goes, "I will not do that I'm not running around looking for you package again." Moment of silence as my brain almost explodes. I tell her, "ma'am I'm asking you to please check for my package one more time before I file a missing package report." She said "I told you I'm not gonna do that." I said, "what's your name?" she said "Elder." I said thank you and hung up on her this time. Despite my usually polite demeanor, I almost lost my shit. Filed a missing package report and heard nothing back from USPS. I called this post office back 2 weeks later and a nice woman named Amanda found my damn package in like 5 minutes. Amanda is the only reason this place is getting a 1 star. I'd give 0 if I could for the customer service I've experienced. But wait... I still didn't receive the package despite Amanda's promising it will be delivered Tuesday/Friday (July 3 or July 5th). Still don't have my package. Called the post office yesterday who again put me on hold and forgot about me. Called back to have 3 people transfer me back and forth until they said "the supervisor will take care of it." An Asian man whom I could barely understand got on the line and said "Hi I'm very busy I will call you back, what's your #" I told him and he never got back to me. I'm so done. I've been waiting on my package since mid June. It's now July 6th and I still never got it. read more

While I think all post offices equally suck, this one has a great new (or at least new to me) has a great feature. There is a big electronic machine that spits out stamps and paid labels for priority mail, express mail, flat rate mail. Just place your item on the scale, your total appears, enter your debit/credit and ta-da, you skip the long lines. No one seems to be using this great addition to this post office for some reason. Maybe it is fear of computers among the older folks that frequent this location. Esther and Gertrude prefer to ask a million and one questions to the people at the front desk and hold up the lines, then to try this new "fandangled" technology. Good news for me, less annoyance at the post office. read more

I had a package delivered from Australia. The only way I found out was by the loud smashing noise against my metal front door. I ran to the door, saw the package on the floor: it had one corner dented in. The postal worker in the truck was laughing to the other one driving. I yelled " Did you throw this at my door?' he told me he didn't want to step over the snow. I called him a few choice words and reported him. He should thank God he works for the post office, I know hitting this clown would have been a federal offense. read more

It's not uncommon to see me waiting over an hour on line here. And it's not like the line is that long, the people are just so, so slow. "What? Huh? Priority shipping? Wha? I gives yous the moneys?". One of the employees here is also a total bitch. Sometimes I just let people ahead of me so I can get a different worker. That of course only makes the wait longer. Also, the stamp vending machine only takes coins. So if you don't want to wait an hour on line for your 20 stamps, bring 31 quarters and a nickel. read more

While post offices are generally terrible, this is HANDS DOWN the worst I've ever been to. No matter what day of the week or time of day, there is always a DMV style line. Not because it's super crowded, but because the employees work at a snail pace and don't have any clue how to do their job. That being said, I would have given them 2 stars. Before today. Here's a fun story: I enjoy online shopping and, because I live in a large building with neighbors who are virtually strangers, I always ship my packages USPS instead of UPS or Fed Ex. I'd rather take a walk and wait on line at the post office than chance my package going missing from my doorstep. I received a slip stating that my package was waiting for me. Hooray! It made my day go a little faster knowing that $300 worth of gorgeous shirts were awaiting me. I get to the post office, wait on the beyond ridiculous line, and hand the teller my slip and driver's license. She disappears to the back and I wait patiently for 30 minutes. When she reemerges, there's not a package in her hand. "You have to leave your phone number," she says, "We can't find your package." Excuse me?!? How can you NOT find my package?? You gave me a slip YESTERDAY saying you had it! And on top of losing my merchandise, you cant even offer a half-assed apology?? I stare blankly at her for a second and ask, "What do you mean?" She goes on to explain that they organize packages by last name and address (um, no shit, Confucius) and says that mine isn't there. I ask for possible reasons as to why this happened. No response. I ask what happens if they don't find it. "Oh, if you have insurance, you'll be reimbursed." No, dumbass, I do not think I have insurance on an order from a clothing company. Perhaps I'd invest in insurance if the package was going to be left on MY DOORSTEP. I used the post office thinking it was SAFE. Silly me! All in all, terrible service. Long lines. Incompetent and unapologetic workers who have an IQ that would make a goldfish look like Einstein. Unfortunately for me, this is the post office for my zip code and I'm stuck with them. read more

The nightmare that was getting our passports at this place. We got the right documents, made the appointment, got our pictures and even called and asked to have certain elements explained. Well the post master that day, an African American woman was the rudest person ever. The lines are always so damn long and the automated machine is only good for very few things. read more

Oh look. Another package delivery turns into an info notice. They DO NOT DELIVER ANY PACKAGES EVER. I'm going to go pick my stuff up AGAIN from the post office. Wait in line and watch the slow idiot behind the glass turtle around for 30 minutes as everybody else in the neighborhood who never got actual package delivery waits in-line. If you are reading this, complain online and in person. We deserve a better local post office. read more

IF only i could give negative stars. I have a package they did not bother to deliver, i understand, but at least leave me a NOTICE would be nice. since its express mail, they would only hold it for 5 days. I could not take any time off work for the 5 days so i thought if i get them to "redeliver" meaning, give me a NOTICE and that would be giving me another 5 days and i could pick up Saturday. HOWEVER, they just ignore redelivery request 2 times. Which left me no choice but to call them, which took me ENTIRE DAY of calling. At 4:14pm somebody finally picked up, all i get is "HOLD ON" and i was holding for 50 minutes till the office closed. THANKS A LOT. THERE IS A REASON PPL HATE THIS PLACE. Already filed complaint on phone and on email. read more

Sometimes I really think that the Manager took theire passport and they are working for free. Because I can not understand, why that one lady always in an Extra bad mood and Completely unpolite, On my question : "Excuse me Ms. Can you check if anyone working there" Im getting a Yell : WHAT DO YOU WANT FROM ME ? 0_0 ??? WHY, WHY DO YOU THINK YOU CAN TALK LIKE THAT TO YOUR CUSTOMER ?! I mean if you don't like your job go find something you like. Sad story read more

It's the US Post Office; it's never going to be a decent experience. I came to get a stamp for a greeting card and mail a large bubble envelope. Pretty easy. I used the self-service machine since there was no wait for that and I understand how to use automated check-out type machines. I was able to purchase the stamp for the greeting card easily enough, though I had to buy 3 because the minimum purchase is $1 and there didn't seem to be an option to let me add the the large envelope to this transaction. I should have started with the large envelope first, it seems. Good to know. Slightly annoyed that I had to make 2 separate transactions, but whatever, it's ok. One can always benefit from an extra stamp lying around, no? So onto the large envelope. I purchased my postage label without issue, and the screen said to deposit the package in the bin to the right of the machine. The bin said packages only, no letters/cards. Ok, fine, although there isn't another bin anywhere else inside to drop a basic letter. I grabbed the handle and the bin wouldn't open. I struggled with trying to open the bin. No luck. Some guy in the line said maybe it's full and that's why it won't open. Full at 9:30 in the morning? And of course no one at the counter is going to be able to help me; I'm not in line after all. I looked around and there was no other box or area to deposit my mail inside the post office. Ironic. Annoyed, I walked outside to the mailboxes in front of the place. My envelope was smooshable (not really a word, but you understand what I mean) but not smooshy enough to drop down into the box when I closed the lid. Instead it got stuck...so now I'm struggling to try extract my poor envelope from the throat of the mailbox and no matter what I do, I can't push the envelope down or pull it back out. Eventually I managed to pull out the envelope, by now totally crinkled up. I was able to drop my greeting card in the box, though. Yay. Now I had to go back inside and wait in line just to hand my package to someone. So much for self-service. It's like you're punished for not being totally inept. They always have something requiring you to be at their mercy. read more

I don't think all the bad reviews for this post office will change a thing. I will always wait more than 30 minutes to get served at a window, and I will wait at least 15 minutes to pick up a missed package. The highlight of my week/month is not having to come here at all. Entering this place is never fun. You'd be surprised as to how many times I've gone in there, just to see that the line is bending almost twice. The good thing about this location is that they do have the automated postal machine where you can weight the item you want to mail, and pay by credit card. That's genius. In the last 6 months, I've only had to wait 3 times and each time I was next in line. It's weird how there's huge lines to see a teller, when they have this machine that is self serve and a lot faster. I think people just fear machinery and computers. Anyway, we need mail, so we will always need a post office. I guess as the saying goes "better than nothing". read more

This post office is so disorganized and people working there are so inefficient. I attempted to pick up a package for my brother but lo and behold they said they can't find the package! The slip was dated 11/10, 2 days ago and it's still not at the post office yet?!? What?!? The guy there dealing with pick ups came back after trying to look for the package for a few minutes with a translator for me and just automatically assumed I didn't speak English in order to explain what happened. I love the look on his face when I told him I speak English. Such retards running the place. read more

I don't know about their packages delivery, and if they really try to deliver it or not like some here suggest, but I can here on Friday morning, and exit after 10 minutes. I sent a package (packed in advance), sent a letter, and we're out after a short period of time. There were no people waiting beside me. Come early, leave early. read more

The line here can get pretty long and busy on weekdays. I like to use the automated postal service center they have. I mean it's there for a reason and they keep advertising it for a reason! It's almost always empty when I come here anyway- it seems like no one knows how to use anything technical. Using a debit card is way faster than waiting on line and paying cash. I'd rather do everything myself. This place is a decent branch. The people who work here are efficient and reliable. They aren't super fast but they're friendly, Something I do enjoy. Overall a good experience when the lines aren't too long. read more

Personally, I hate having to come here. General post office hours guarantee that people who work regular M-F 9-5PM type shifts can only come on Saturday mornings, where the lines are guaranteed to loop all over, and they are rarely staffed adequately. I really don't know if even a sincerely dedicated administration can make this particular post office run any better. Its a function both of inadequate staffing and the customers who don't have a clue what they want when they get to the window so they tie up the window for 15 - 20 minutes (or more) trying to figure it out. I've heard major complaints about employee attitudes, but to be honest, the rudest people are usually the customers: line cutting and jumping up the window to "ask a question" are pretty routine. As for the layout, there is never a clear division between where the passport line and regular line is (each time I go, it varies), which creates confusion with people lining up in the wrong place or bunching up and creating bottlenecks. The package pick-up line isn't all that obvious either, if its your first time going. Considering how many customers don't speak English as a first language, having signs in languages common to the neighborhood would help decrease the confusion. The Automated Postal Center (APC) is a great time-saver if your package can be sent that way (unfortunately, with the many limits on shipping methods, size, destinations, it still forces a lot of people back on the line). I try to catch their APC during lobby hours (after the windows have closed) after work if I can. I've been serviced by most of the window postal staff, and really aside from one (who is spectacularly slow), I have to say most are reasonably efficient and courteous. Considering the rudeness and surliness (from normal folk forced to deal with the nonsense going on, plus the waits) they routinely see, I hardly expect them to be cheery. read more

This post office seem to the packed with people waiting on line not being patience everyday. I came to mail my grandfather on my dad side of the family some fish oil. Came in the morning around 10ish and there was only 2 people ahead of me, i was shocked. waited on line for 10-15 minutes and i got all my stuff done around 10:30am. The staffs seem grumpy almost everyday and some of them are even rude but if you get the right person behind the counter and all your labels and what not correctly you be done in seconds. Overall my experience was in this post office was fine. Tip: Come before noon to avoid huge lines and get all your labels and documents correctly so it come be fast for you. read more

The worst post office in the country,constantly loosing packages.

Poor customer service and not very helpful when you have missing mail. Girlfriend did not receive an important mail, they said that they can't do anything if it was confirmed delivered. Was hoping to get help because that mail was very important. read more

This post office constantly refuses to deliver packages to our home. They don't ring the buzzer or attempt to bring the packages upstairs. They leave the packages in a breeze way accessible to any and everyone and clearly an unsecured area. I am disabled and always home, yet the refuse to ring the bell. I have lost at least 5 urgent packages. read more

The WORST customer service ever!! Can't beat this anywhere! The pickup window woman is awful, I was frustrated enough to loose my god damn package and she gave me attitude like I owed her a thousand dollars. Doesn't bother to check the package just want me to go away. Then she allowed the guy behind me to jump the line just to avoid me! What kind of service is this. She should be fired immediately. read more

If you send a package from this post office expect, at least, huge delays, or even lost package (though rarely). Very frustrating. I don't know why, but if I send a package from any other post office (Highlawn, for instance, on the W6th & Kings Hgwy, or, near my work in the city) I have none of these headaches. read more

Today at 12:50 pm USPS recorded my friend's package was delivery to my house. I have a video camera pointing at the door, showing the mailman did come, but did NOT leave any package. This is a lie that has been going on for awhile, we have had many incidents of missing packages, one of the reasons why we now have a camera, it's a sad moment. read more

That people is very nasty , with customer service , all the time answer very bad , i think if they don't like that job looking for something also but don't answer but to the people please respect mthrfkrs read more

Haven't had a bad experience here. They usually have two workers at the counters and the wait can be long. There's usually a long line to pick up packages however. I dislike their Saturday hours however and wish they were open longer. read more

I come here pretty often since I sell things on eBay and have to ship stuff to friends and what not. The line here is always long. Which gets pretty annoying becuase I have to wait about 10-20 mins just to ship one little package. The workers here are slow and rude. There is only one person here that works fast and that is very friendly his name is "steven" I always rather go to him then anyone else just cause the other people have nasty attitudes and are rude and stuff which I do not tolerate. This post office has caused me some trouble a few times I always put tracking on my stuff there was a few times that I got charged for tracking but they didn't scan the track number ? So I've have lost money here and there just because I didn't have tracking conformation. There was this one time I used a flat rate box and it was a little bit poofy and the lady yelled at me and said i couldn't do that but the manager there was okay with it. Honestly if you have a credit card or debit card I recommend not comming here and just go pay for the shipping label online and just dump it into the large bin at the post office. Saves time & don't need to tolerate with the rudeness. P.S. Getting your passport done here sucks !!! Sometimes if you made an appointment they don't write it down. I recommend going to the court around chinatown and getting it done instead. It's way faster and the people there are way nicer. read more

Never recommend this branch to anyone who is mailing their important packages to their friends, families or for a business. Like most people said who experience terrible services from this branch, it's true that these workers lose customer's packages. read more

All post offices are terrible...but this one takes the cake. There is always a line, usually filled with undesirables and the staff is either very nice or highly rude (asian woman). There is a machine that allows you to send packages yourself but if you need to see a teller, you'll have a wait and likely get an attitude. I will say that recently I noticed a new postmaster? manager? she's a black woman and I believe her first name begins with a "B" - she was extremely helpful and helped expedite the long lines today asking each person what they were there for, helping answer questions, directing people to the stamp machine - it was refreshing to have someone with a pleasant demeanor looking to help rather than turn customers away. She made a big difference in the overall atmosphere of this dreadful looking post office, hopefully she will be here permanently. read more