So I knew that my package would arrive on Thursday so I sat at home on thursday. Instead of me receiving my package I received a pink notice without the parcel number or really any other identifying information. In order to avoid, what I expected would be a fruitless redelivery process I took the trip and waited in the long line at the post office. TO my amazement my package was there, and I was able to retrieve it without an id or so much as a look in the eye from the postal worker. I feel so safe now, especially since the mail carrier leaves the box slightly ajar so anyone can reach their hand into the master slot and pull out mail from god knows who. This is what my tax dollars are for people. This. read more

Another wonderful experience with this post office: After requesting redelivery (unsuccessfully), I went to the post office to pick up the package in question. I was subsequently told the following: "We don't know where this package is." "I'm not finding this package." "Here is the phone number of the truck driver, maybe you can call him to figure out why it wasn't delivered." The exact opposite of satisfactory customer service. read more

I must admit, that line was intimidating. I needed to pick up a package and shoot off a package and two letters. The wait here can be a stressful, mostly if you're impatient. A worker came out from behind the scenes yelling, "passport, passport!" There was no reply, then he started collecting pick-up slips, possibly the next simplest task, and I quickly pulled mine out of my wallet. Any faster and cash might have been blowing in the air-conditioner make-shift wind. I signed for my package and was out the door within a matter of minutes. read more

This post office and its employees are the worst I've encountered in 8 years of NYC life. Our mail carrier shoves our mail in the box so that even two letters a day come out bent and crumpled. Our mail consistently is put in the wrong box, so we get it only when our neighbors decide to be kind. And woe unto whomever decides to have an actual package delivered via USPS. You're lucky if the carrier even leaves a delivery slip. There's a 0 percent chance, in my experience, of actually getting anything bigger than a magazine delivered, even if you're home. I've also filed a complaint via the USPS website, for what it's worth. read more

I come here often because the lines move quickly, the workers are decent, and it opens at 8AM on Saturdays. Closes at 1PM. Never had an issue with picking up packages either, just remember to bring photo ID and the notice if you got one. Of the local POs, this one is easiest. read more

Two words: good luck. There have been times that I've been there and the wait was so long that people would celebrate and cheer when someone finally got the package they were waiting in line for two hours for. Now that's a good day. I would not want to know what it's like on a bad day. read more

I have "missed" almost every delivery since I moved here last December, even though I am home during the day, and almost never, (twice out of over 15 orders), have received a pink slip saying they missed me. UPS? No problem. Same with FedEx. Only the post office doesn't bother to ring or leave a note. Today I went down to once again try and track down a missing package. I waited about 15 minutes in line (Monday, about 3 pm)... the man at the window wasn't rude and found my box without issue. So for me, my issue is that the delivery people suck at life. Get your shit together people. You are making my neighborhood go postal... read more

I want to take this opportunity to reiterate what a circle of hell this post office is. It's 4 PM on a Monday and there is one person behind the window with... 19 people in front of me. Saying I avoid coming here is an understatement. I hate this place. Not to mention there are never ready post supplies out for use or purchase. read more

This location is garbage they should take away some of the worker's jobs and replace them with other workers with a more pleasant personality and people willing to do there job properly. My mother sent some items to my daughter. On 2/5/2015 they sd they delivered it but it was never delivered. Apparently it was delivered to the wrong house and we never received anything. Postal service said it was placed in the box but still no box or items from my mother As our neighborhood change I hope this post office is gentrified one day! Completely aweful!!!! read more

THE WORST POST OFFICE EVER. I will never order anything that comes thru USPS. They NEVER deliver any packages ever, they probably are scared to ring the bell and of course the WORST customer service on earth. This place needs to be shut down seriously lol I hate going this place to pick up a package or anything!!! read more

Points off for the male manager i had to deal with initially.. Got points back when on my second trip back to try to find my missing package, the female manager "Freeman" went above and beyond to help me. She's great. read more

Probably the worst post office I have been to. Employee was listening to music while I was at the window, he was singing and not concerned at all with what my needs as a consumer were. He hastily gave me my items in a rush and it wasn't even what i needed but his attitude was too much to ask for something different. read more

They lost 5 packages of mine, as well as delivering mail to the wrong address. I've spent so much wasted time at this place. The final straw was a letter that never actually got into our mailbox. It got redelivered to sender. But, what frustrates me is that during that week the letter was supposed to arrive I was on medical leave and home throughout the entire week. The mailman NEVER rang our bell once. This letter was something that could jeopardize my husband's stay in the US, but literally no one cares at this post office at all. I started shipping my mail to my parents' house now to avoid any more issues. read more

Package of hand made mask from my mother was schedule to arrive a week ago. They have not been any updates via tracking. If I could give less stars I would. HORRIBLE!!!!!! read more

I no longer order items from any place if they only offer USPS shipping. Entirely because of the insanity of this post office. The last straw: I got a missed delivery attempt slip and went to pick up my package. The line was out the door (which is not unusual for this location) and it took nearly an hour for my turn. The woman disappeared with the slip and didn't come back for a LONG time. Finally she returned, handed me a box which I signed for and left. I got about two feet out the door before properly looking at the box I had been handed and realized it was not actually my package, completely different name and address. Wasn't even on my same street or with a similar name. I went back and explained this to the clerk. At first she denied that this was possible, then accused me of trying to pull some kind of scam and then settled on just yelling at me for not catching the mix up before I left with the package. The icing on the cake? My actual package couldn't be located, but because I technically signed for it, it was a huge hassle to get reimbursed. AND THEY NEVER ANSWER THE PHONE. read more

Brevoort Postal Service in Crown Heights Brooklyn is sorely lacking in its professionalism and customer service skills. My package was supposed to be delivered on 12/30/2020, they claimed "NO ACCESS." Tracking my parcel was another matter. After several calls I was informed that my tracking number wasn't in their system it had to be another currier...the clerk was so adamant that I tried UPS. Of course, my package was not there and the hassle continued. Upon my insistence USPS clerk finally found my tracking number In said system and to put an abrupt end to this DRAMA it's 8:30 pm I've been held hostage in my apartment by USPS and still did not received my item."HAPPY NEW YEAR TO ME." read more

I've read the reviews of this place before and didn't think it could possibly be that bad, but y'all are speaking the truth. Here's a rundown of the headache they've given me today: I called here today after this branch had attempted to deliver a package twice when I wasn't home. They didn't leave a slip or notify me at all, but the sender checked the tracking and let me know. I called at 10:30 to ask if the package was at the branch, so I could go pick it up, or if it was out for delivery (it's Saturday and finally home). They don't answer the phone (I tried calling 5 times) but I got a supervisor # from the USPS customer support line. The woman I spoke to was very nice but not helpful in the least bit. She said she would call me back when she located the package. Two hours later I hadn't heard anything, so I gave her another call. She said she'd call back in 5 minutes. 45mins later, after the branch was closed, she called me back and told me my tracking number was invalid (which it's not, I'm able to track the package on the website, there just weren't updates for today). We went around in circles for a bit, her insisting my number was wrong, me swearing it wasn't, yada yada. She also waited until after they were closed to call me back- 2.5 HOURS after I initially called- so if the package was there, I wouldn't have been able to get it anyway. She promised to call back later with info, but that was 3 hours ago so I'm guessing they forgot. She basically said you're package doesn't exist, sorry, nothing I can do. How are they going to tell me my package that they've attempted to deliver twice just doesn't exist?! Sorry for the excessive detail, but I wanted to show just how frustrating this place is. Thank god I didn't have to go there in person (although I might have to eventually to track this package down) because I think I really would've lost my cool. They don't care about their jobs and are worse than apathetic. Avoid this place at all costs if you can. Side note, for the last 1.5 years I've had a lot of my mail mysteriously not get delivered- packages, wedding invites, bills. This branch is a mess. read more

Call the number. I dare you to get through. It'll never happen. The number doesn't work. I schedule pickups for the 10-20 priority mail packages I sent out daily, and and less than 1/10 of the times someone shows up. read more

My husband had a very pleasant experience. The post office employee was polite and helpful. The wait wasn't too long either.

The more things change the more they stay the same. As soon as I posted an update, my packages stopped coming. Returns and pink slips, I assume it's the holidays, it's cold, it's winter. My wife goes down to pickup my package as an authorized agent. Is told she can't get the packages! They need my id. File two complaints with the USPS. Low and behold no callbacks, however a callback from an inspector. I'm not sure what's going on with this office but I'm hoping the hammer drops soon. Today, go down to pickup my packages and record the whole thing.. get to the window and am told I can't take photographs, of course i'm recording and wholly aware of my rights. They refuse to give me my packages until I stop recording. I stop recording, they eventually find my packages and then take a photocopy of id to send to the USPS inspector. I told them, PLEASE.. PLEASE do that. Also please do not contact Mr. Grant, he works and runs the office please contact the postal inspectors office online https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx or at 1-800-275-8777 the postal inspectors directly. NON DELIVERY OF MAIL IS A CRIMINAL ACT, Falsely filling out the pink slips with no delivery is FRAUD. If you need help or have questions please contact me, also please get a confirmation number so we can pool them together. Thanks! UPDATE: Amazon is adding more lockers in the area, for FREE you can pickup your package (since USPS wont deliver it anyway) from an Amazon locker. If they don't deliver there, Amazon reimburses!! http://www.amazon.com/gp/feature.html?docId=1000841451 By the time you get to the locker, scan your code, pickup your package in the 1 minute it should take. You'd STILL be on line waiting for your package at USPS and the best thing is.. it's free! read more

AVOID AT ALL COSTS. I shipped a present from CA, and was assured from my local USPS store that this location will Hold For Pickup for my friend. I received an email saying that it was ready to be picked up. My friend waited in line, finally made it to the counter and said that she was picking up her package. She didn't have the tracking number, so they told her to come back when she does. I sent her the tracking number and she had to go through the entire process over again. Except this time, a different man told her that no one can pick up packages from here. Would have been nice to have been told that before wasting all this time. But after reading other reviews on here about picking up packages, obviously this man is a liar. Now, I have no idea what's happening with my package and have spent the last 24 hours trying to get a hold of this store. Let the battle begin. read more

Not much more to say, everyone's comments below are on point Filed a complaint today, I would recommend everyone do the same. Worth a shot.. Call 1800 275 8777 and say "File a Complaint" (and then speak with an operator). Then file a verbal complaint against the post office. read more

I freaking hate dealing with this post office. I'd give them 1/4 of a star if I could. 1) 9 of 10 times, the carrier does not deliver packages. He instead leaves "sorry we missed you notices." I've witnessed my carrier deliver my mail, including the notice, with absolutely NO darn package to be seen. 2) The counter service is slow. 3) The men always hit on me and ask for my number. (Especially the light skinned black guy with glasses. I think he has freckles) Dude, it's been 3 years of me ignoring you, so stop. 4) The stamp machines are non existent. 4b) There are never enough envelopes, slips, and boxes out in the open. 5) Often package slips are written, but when I go to the office, no package is there! What the hell? Are they searching my boxes, hoping to take home something nice from ebay, then returning the box once I've come looking for it. 6) The lines, whether 2 people deep or 10, are freaking slow. 7) The hours are impractical- most people get out of work at 5pm. How the hell can you make it to the post office in time to get your stuff? Oh, the solution is to wait in hour long lines on Saturday...great customer service!! The general atmosphere is dire- grimy, poorly lit, impoverish looking. If my packages were not deliberately left there so I HAVE to pick them up, I would NEVER see the insides of this place. I rather go to Manhattan. read more

I shipped boxes on Friday afternoon and the lady that took care of me was maybe the nicest, most personable, most helpful postal employee I've ever interacted with. She was so nice that I went back to this post office (which isn't in my neighborhood) today and got to interact with the LEAST personable postal employee I've ever encountered. The lady on Friday had NO problem with how I'd labeled the boxes, confirmed everything, asked if I needed insurance, and had all 5 boxes ready to go in under 10 minutes. All while talking to me and my friend about recent television shows, working service jobs, and all kinds of pleasant chit-chat. Dude today, made me buy stick on labels to relabel the boxes (which had been labeled exactly as they'd been on Friday with no problem.) He barely spoke and, when he did speak, he was hostile and condescending. "It has to go 'From' then 'To," he said, "like on your bill." Thing is, they WERE ALREADY LABELED "FROM" AND "TO!" Gun to my head, I don't know what different the labels made. It took him about 25 minutes to deal with 6 boxes, he didn't ask about insurance (which I actually wanted, but, at that point, was too scared of getting chewed out again to ask for.) He also measured every box, which was weird, seeing as they had come out of the same 10 pack and were all clearly the exact same size. Anyway, I would recommend only going to this place early in the day and, if you have the option, turning around and coming back another time if it's a dude on the other side of the glass. The most night & day service I've ever experienced anywhere. read more

Whatever you do, DO NOT have packages sent to this station. An expensive DSLR camera that my roommate ordered never arrived, and about a month later, a $230 smart phone I ordered made its way onto the delivery truck--according to the tracking number--but never arrived. Worse case scenario, there is some serious misconduct going on at this station. Best case scenario, it is so poorly staffed that they can't manage to process their parcels. A note on customer service: some of the station agents are very nice, but expect to be greeted with hostility and attitude by a couple of the supervisors. read more

You go because you have to, not because you want to. If you didn't have to get that package filled with goodies from afar you might just give up. The lines are long, the machines that might help you avoid the lines don't work or are empty, there are no forms to be had, there isn't a separate line for package pickups and everyone and his brother and auntie are getting money orders, a lot of them. read more

I recently saw a review comparing this place to the SOUP NAZI on Seinfeld, but only for services rendered for an entire zipcode (11216)! And another review that said "There IS a God and he HATES you because THIS is your post office!" I spend a lot of time dealing with the mail here (I buy and sell a lot of stuff and have always used the USPS) so here are a few tips if you are having a problem with mail not being delivered and notices not being left. First of all, don't even try calling this place. No one answers the phone, and if someone accidentally does they realize they have made a mistake and put you on hold indefinitely. Don't do it, no way. You are going to have to walk there. If you don't get there at least 15 minutes before it opens at 9am you are looking at a line of 6-12 people. If you get there after 9am the line could be out the door. The dude behind the window is going to want your ID and your address. He isn't interested in talking to you or hearing your problems. He KNOWS why you are there, he has dealt with literally THOUSANDS of lost packages and notices not left over the years and chances are he is friends with the people who perpetrate the acts. In fact, I wouldn't be surprised if he and they get some kind of perverse enjoyment out of watching you squirm. So, hand him your ID and give him your address and cross your fingers and pray the soup Nazi deigns to give you your soup! Have a tracking number if you got one but don't offer it unless he says it is not there. Then and ONLY then can you show him the tracking number and say "But the tracking number says it is here." He might be moved to go look again and magically find it. Chances are 50-50 on that one. But whatever you do, DON'T leave hand written messages for the mailman to "Leave the package" or "Please ring the bell for #3 because I am always here" they will be ignored. Your mailman lives in a bizarro world where up is down and light is perpetual darkness. And finally, here is a Pro-Tip for the wise and brave. Do NOT get registered mail or anything that you have to sign for! Just have it sent the cheapest, simplest way possible (media mail). ESPECIALLY if it is something important--I know, I know, you are thinking "What the Hell?!" The reason is because if you have to SIGN for something that takes the mail carriers TIME and there is not effing way that is going to happen, and what, leave a notice it arrived but it is back at the PO waiting for you? NO effing way on that! If you have the huevos and you want to roll the dice, then have that rare antique heirloom shipped to you 1st class with insurance yes, but not registered or with any kind of signature confirmation. WHY? cuz that package is gonna get "Lost" and sent back to the sender (Best case scenario) or "Lost" and on the mantle of some lucky PO worker (worst case scenario). And whatever you do, do NOT, I repeat DO NOT confront your mailman about any of this. As with the infamous Soup Nazi, there are tales of destinations being surreptitiously "blacklisted" and then never receiving their mail again! Good luck and God speed. read more

I only gave 1 star because you have to put something there. This place is a joke and full of unprofessional people. Not just this particular post office but the postal service overall. They've lost 3 of my packages and say its because my carrier was on vacation; sounds to me like they're hiring thieves. It would be nice if they ran a background investigation before trusting people to break the law and tamper with my mail. read more

I had to make five visits, spend approximately an hour and a half waiting in line, and make a ten minute phone call -- all to pick-up a single priority mail envelope that was supposedly attempted to be delivered to my home (even though no notice was left). The staff is totally rude and has an "I don't care" attitude, save for the nice supervisor who was able to find my envelope from said ten-minute phone call. It's too depressing to think of this as our government in action, so all I can do is laugh. read more

Route service is OK, special package delivery OK, visits to the post office a real bummer. Aside from the long lines, its rather annoying to go in and consistently see all the employees standing around talking while one person services all the customers. I've had to return at least 2X for no less than 5 packages which they couldn't find when I go to pick them up the first time after getting a slip, and they've completely lost at least one package (after slipping it) as well. This is in contrast to the Clinton Hill P.O. just blocks away on Fulton, where everyone is nice, there are almost always 3 windows open and there is no soviet era desperate feel to the pace of the lines. In addition, its cleaner, there are elderly hours and they generally do things right. Over 5 Years we never had any problems there. In contrast, Brevoort has chalked up multiple issues every one of the 5 years we've been stuck with it. If you think the Brevoort P.O. service is acceptable, I must suspect you're related to or are an employee there. Hopefully the USPS will eventually do something - maybe more letters to the postmaster and beyond might have some effect? read more

If no stars were an option I would select it. This post office is dysfunctional. They have been unable to forward my mail. I moved within the same zip code. The lines are always long and the employees are often rude. I waited over an hour to speak with a supervisor about a lost package only to be told that I would be called later in the day with an update. I was never called. I asked if there was a number I could call and I was told the phone lines were down. The hours are very limited. Seriously the worst. Also, standing in line currently and the entire place smells like pee. read more

Went yet again, and they had four windows open (two for package pickup and two for mailout). The man who helped me was cordial and kind. It is a long wait here, but this is a busy station. The wait is due to customer requests, not employee laziness. I can see how this station could get frustrating if you are picking up packages, but they are doing the right thing by keeping it at the post bc if they just leave it on your door step, someone could steal it, and then you would definitely be livid! Sweet, older woman helped me get my package taped properly (after jokingly chiding me) and shipped out, then grabbed some extra boxes for me from the back. Experience prob depends on the teller but this one was adorable. Yes you have to wait but this is a post office so to be expected. Be nice and they'll be nice too! (I hope.) read more

If you ever find yourself thinking, "Y'know what? I'm just in too good a mood today. I need something to really anger up my blood, and make me despair of the human condition", save yourself the trouble and just spend a few hours reading YouTube comments or something. If that still doesn't do the trick, drop by this awful, awful excuse for a post office. Bonus points if you have one of those pink redelivery forms, which you almost certainly will, because this post office makes a habit of dropping those off instead of your package, even when you've waited at home all day. For the full white-hot-rage-now-I-hate-everything experience, stop by on a Saturday morning. Ah, delicious ineptitude coupled with a complete and total indifference to the job. Beautiful. Just make sure you have at least two hours, and really didn't need your package anyway. read more

This is a prime example of tax dollars gone wrong. I don't care what time of day you go there are only two tellers open. Lines are usually long and moves slow. Everytime I go there it reminds me why I need to ship everything to my job. read more

Ok-the lady who helped me had fingernails so long she couldn't use the keyboard!! She also took so many breaks to look at her phone and talk to coworkers. It was like I didn't exist. 23 minutes to process one correctly filled out customs form. Argh read more

I don't expect much from post offices, but wow. This is absolute hell. Everything that I could possibly say has already been said by apparently every single one of my neighbors on here. I have so many choice swear words that I'd like to use to describe this place, but I'll refrain. It should never be this hard to get small packages delivered to your home - especially when it's a service that you PAY FOR. Couldn't have said it better, Austin C, "God hates you. How do I know this you ask? Because this is your post office." read more

If there is a hell it's this post office. It's as if I can't escape it. I moved from crown heights to bed-stuy and this is still my post office. They don't re-deliver. They are only open 9-5pm the exact hours I work. On Saturday to pick up your packages its an absolute shit show. They need to close this post office or get all new staff. They don't have an electronic machine to defer the line. It's absolutely the worst place ever. To prevent this I got a gopost unit to retrieve my packages anytime and that has helped but once in awhile something slips through the cracks and I need to come here. Argh... read more

This is by far the worst post office ever. I've lived in the neighborhood for 6+ years and they have consistently are incredibly lazy. They claim that packages are 'undeliverable' all the time when there is a perfectly safe foyer that all other delivery companies use with no issue ALL. THE. TIME. Furthermore, I recently had a package that was scheduled for delivery on a Thursday. I did not even check the tracking number until Thursday and was shocked to find out that USPS attempted delivery on MONDAY and simply put 'failure' with the tracking information and never attempted again. Not only that but there was no attempted delivery slip left behind so I had no idea. I scheduled a 'redelivery' which has been pending since last Thursday. I've tried to call but unable to get through.Because I work full time it is unrealistic to get to the actual post office before they close and try to get there in the SMALL window on Saturday morning. Just completely ridiculous. If I could put negative stars I would. read more

Wow incompetence knows no bounds with this USPS - 1) I live in a brownstone with three residencies and every day for the last 6 months everyone's mail is put in the wrong box it is like the mail carrier doesn't even read the addresses, names or numbers. 2) Recently I've even been getting mail from neighbors down the street - (it's really fun after a long day of work to have to deliver mail to your neighbors because someone doesn't know how to do their ****ing job) 3) I am missing EVERY delivery from from Amazon that only has one item in it and gets shipped USPS even though my preference is always UPS (I can probably guess the carrier just puts in someone else's mail box and they don't find it as fun as I do to have to deliver it to the right person) 4) When I have a package that can't be shoved or squeezed into the wrong mailbox they just stick the attempted delivery receipt in the mailbox (and this is usually the correct one) without even trying to attempt to deliver the damn thing (I've seen them do it...it is LAZY and insane) I'm currently on the national line trying to file a complaint but I've been on hold for 20 minutes... and about to give up.... just got disconnected LMAO so whack read more

This post office is a dump. Service is slow, long lines, and the staff are rude. Avoid!!!! read more