To the Postmaster,
I am writing to formally report an…read moreincident of highly unprofessional conduct that occurred. The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, is extremely disrespectful and unprofessional, and the workers at that location have a very bad attitude, making it an unpleasant and horrible experience, with the worst customer service.
I wish I had never experienced or even encountered this person. This person should have been fired a long time ago, along with the hiring manager or the leading supervisor. I don't understand or know if she is the supervisor. This is not an isolated incident; several other residents and customers have reported similar experiences of verbal abuse from the same staff. This woman!.
She isn't a good person, and she isn't the right fit for the company. This behavior is a direct violation of federal standards and is creating a hostile atmosphere for our local community. This place should be investigated for everything because it is the worst post office in the five boroughs. Very bad and extremely slow service, and extremely bad customer service. Please do better. You can ask the public or any customer who visits the United States Postal Service, 575 E Tremont Ave, Bronx, NY 10457. During my interaction at the Window a staff member, a black woman with little weight on her, used explicit and foul language. This language was used toward me within public earshot while I was asking for help. As a customer, I found this behavior notoriously disgraceful and a violation of the USPS Zero Tolerance Policy regarding workplace harassment and inappropriate conduct. Such language creates a hostile environment and fails to reflect favorably upon the Postal Service as required by ELM Section 665.16. The behavior continues to be a problem for the local community, and I am willing to speak on the record about how this hostile environment is impacting our neighborhood's access to essential services. a serious lack of professionalism and the use of offensive language by federal staff at The United States Postal Service, located at 575 E Tremont Ave, Bronx, NY 10457, Post Office. This facility is a taxpayer-funded public service, yet the environment has become hostile and unprofessional for the community. No corrective action has been taken. This facility is a taxpayer-funded public service. I've also brought this matter to many local news outlets, like NBC News 4 "On Your Side", News 12 The Bronx, and Bronx Times. I will be providing them with witness statements and evidence of this office's failure to maintain federal standards. I will be contacting the offices of Representatives Nathalia Fernandez (District 34), Jamaal Bailey (District 36), and Gustavo Rivera (District 33) to request a formal inquiry into the management of this facility. A secondary report will be filed with the USPS Office of Inspector General. I would prefer to resolve this matter internally, but I will not allow this hostility toward the public to go unaddressed. I request that this incident be formally investigated and that corrective action be taken to ensure the standards of courtesy and character expected of federal employees are maintained. This behavior is a direct violation of the professional standards expected of a federal service. As a regular customer, I find this conduct both disappointing and a poor reflection on the United States Postal Service.
To resolve this matter, I request that this incident be investigated and that appropriate corrective action or training be implemented for the staff involved. I look forward to your immediate response. by 03-11-2026 regarding the steps taken to ensure this does not happen again. This incident is a failure of government accountability and a public service issue rather than just a personal grievance.