I totally sympathize with postal workers and I consider the USPS vital to our country. I have had…read moregood service at the counter. BUT one of the letter carriers was putting mail into my condo association's mailboxes and talking to one of the owners. She had her mask under her chin, was standing just a couple of feet from the other person and was laughing and chatting. I know masks are not comfortable, but this kind of behavior is irresponsible and dangerous to anyone she subsequently comes in contact with. And vice versa.

This is the worst post office. The lady with the dark hair is the rudest person I have ever deal…read moreand she makes a lot of mistakes. I send a package and she didn't even print the paper with the address to put it on the package. I live in plainville but I will never deal with this post office again. I will go to another post office with better customer services and less rudeness.

I had a package shipped priority mail 1 day I did not arrive tracking shows it left Hartford at…read more8.oo pm the day d Before the post office told me that the delivery date is just an estimate now it is lost somewhere

Came in today to get passports for our family and the workers were so helpful from start to finish…read more Thoroughly explained how to fill out the forms and what documents we needed to provide. Both of the workers that tended to us were extremely polite and worked efficiently to help other customers in between processing our paperwork. Thank you for your help! We appreciate your organizational skills and we're so glad we chose this office.

Log lines at mid day and after 3 p.m . Staff seems poorly trained, i asked about Priority Mall and…read morethe individual had no information on what forms i needed to fill out. And when I sent out my package, paid for overnight for birthday delivery with tracking, the system showed Pre Shipment but no movement for over 18 hours as of now. Where is my package? Does the staff even know what they are doing? Neighbor who also uses this office has also had shipments lost, the Post Master needs to look into this !

The service provided at this post office is beyond anything I've experienced in any of the other…read moreplaces I've lived (LA, Seattle, San Francisco, Chicago). Yes there's only two counters but the employees are astoundingly helpful. Today I watched one staff person go in back to dig up some empty small cardboard (nonpriority mail) boxes for a customer who came in with loose items to ship. Everyone involved acted as if this were perfectly normal. My jaw was the only one on the floor. The staff in other cities don't even talk to you unless your package is taped up and ready to go. I bet they'll even add extra tape to your package here without yelling at you. Thank you, amazing post office employees!

Bruce is an exceptional ! He is helpful, patient, kind and works very hard. I will go out of my…read moreway to be sure to go to this post office.

I've been coming to this location for years, always had such a great experience with the same guy…read moreat the counter. Looks like he no longer works there. I came in with a bunch of Amazon returns. Only one had to be processed at the counter, the rest I was able to complete at the self serve kiosk. The employee who helped me was so unfriendly. Not even a hello. But that doesn't really bother me, most young people in the customer service industry behave this way. The issue was, she walked away from the register in the middle of my transaction. Didn't say a word to me and just left me standing there. After about 5-7 minutes of me waiting, I asked the other employee if she knew where the other girl went or if she could help me. She just continued waiting on new customers while I stood there. The other employee eventually finished my transaction and I never saw the other girl. Service here has gone downhill, might be worth the drive to the Southington location.

Waited about 15 minutes for 2 different staff to print me out some ordinary simple paperwork. The…read moremain printers were not working. They kept telling me to check and wait it should be printing. No you get away from the back room and come help me yourself. The pages finally printed and the ink is faded and they still charged me full price. 3 employers working very unprofessional. I heard swearing in the back where you can hear them loud and clear because they are loud. They were gossiping heavily and having customers who should be in and out waiting. There was a women who gave someone an item for free yet I had to pay over $8 for faded ink paperwork.... Where did the other man go who used to work here. This ups needs him back, he was playful but knew how to multitask and get his work done professionally. I'm annoyed and disappointed.

This is one of, no... I take that back, THE worst post office in CT if not the world. The workers…read morethere except one (the girl with the grey hair and bangs- she's nice) are horrible, miserable people who hate their jobs and it shows. One nasty worker who looks about 65 but thinks she looks about 18 (and acts like it) by trying to pull off blue hair is a nasty, nasty person. There was a line full of customers and I had only ONE package that was prepaid. She asks if anyone has anything quick. So I reply yes, this is paid just needs the QR scanned to which she replied, "that's not that quick"- bs. Then she purposely takes a guy to buy stamps before me which is more of a transaction than scanning a code as if to teach me a lesson. Then she gets wise with her mouth and tries notice I said "tries" to tell me off in front of the other patrons. Calling me rude. I don't think so. The customer is always right. Do your job and shut your mouth. Prob won't go back but hopefully next time I do she's been fired!!

This is an okay post office! It's not like the perfect post office but still it's ok. Me and my…read morefamily went here because we wanted our passport photos taken there was only one woman who was working at the post office So she told us that either she takes the photos which is going to take forever or we go to a different post office. So we decided that it would be fine we go to the Farmington post office. So when We got there my brother forgot his permit and we would have to go back at our house and get it.. you don't know how bad that was... anyways the woman there said that we didn't have to get the permit so that's good news! Anyways all I'm saying is that this post office is ok. I can't believe that poor woman had to work all by herself like what???

While I have always had good service at the Watertown, CT post office, I have had some problems…read moretrying to call the postal employees there. No one ever answers the phone! I wanted to ask them to hold my mail for me, because my mailbox was crushed by a falling tree during the last storm. I am having a mobility problem, and was hoping I didn't have to go into the post office myself. Guess I have to now.

Mike at the Watertown,CT Post office is a remarkable employee…read more He was so kind & willing to help me "refuse delivery" a package without hesitation. Mike was also very patient with me while answering all my ignorant questions about how to "refuse delivery" on a package. After assuring me he did everything at his end to refuse the shipment, he had the courtesy & went the extra mile to call me to confirm the package was refused at the post office & returned to the sender. THANK YOU, MIKE!