Excellent service and very friendly customer service to our community of Fallbrook CA. I also like…read morethey sell tape strips, cute envelopes and cards! You can do Temu returns here too using the QR code! Very convenient.

Not in all my years of life have I ever had a complaint about my post office or it's workers but…read morewhat happened the other day really pissed me the fuck off. For years it's always been very kind and friendly postmen and women. I don't know who shat in this man's cereal that morning but he was rude the second I got in.... For my birthday my mother purchased me a paddle board which I unfortunately didn't get to use while I was on vacation back home.....so I had to ship it to the PNW. I knew it was going to be expensive. I'm struggling with the box because it's heavy and weird dimensions and I hit myself hard in the face while this man is just gawking at me like I grew two heads.... I'm tired and done with this whole thing....here's where I get really pissed off ...he then proceeds to say "this is going to be expensive....do you want me to calculate how much it's going to even be?" But how he was asking was like he thought I was some broke bum that couldn't afford it. And I told him, "regardless of what it costs it needs to be shipped" and he proceeded to as act like I couldn't afford it and said the tape on it wouldn't make it to Washington without being reinforced....I never opened the package and it shipped perfectly fine before ... But I buy a roll of tape anyway. I do everything and then he's like gone gone, so the other postman rings me up and it's $133.44 which I fully anticipated, paid and left. The other man never came back. Like I understand if you're trying to be helpful and save money but I knew that this was inevitable because I live in Washington now and had to ship it anyway. But don't treat me like a bum or broke kid who can't afford it ffs! I look young but I'm nearly 30. Aside from this employee I still love the post office....

Less than 3-stars average? Are you kidding?!…read more The Oceanside Post Office _totally_ rocks! Never, ever have I had a bad experience there. Everyone, to a person, has been kind, professional, and as helpful as they possibly could. I love this Post Office -- LOVE it!

I want to begin with Diana, because she deserves to be recognized for exactly the kind of service…read morethe United States Postal Service should want representing it. I am giving this experience one star, and I want to be very clear why: Diana personally deserves five stars. Unfortunately, Don's conduct was serious enough that I cannot honestly rate the overall experience any higher. I do not normally use the Rancho Del Oro Post Office. My neighborhood Post Office is on Seagaze in Oceanside, where Michelle has helped me for years. Michelle is professional, kind, helpful, and makes dealing with the Post Office feel like dealing with someone who actually cares about the community. Diana gave me that exact same impression immediately. I came to Rancho Del Oro only to process a passport application and did not realize an appointment was required. Diana was patient, kind, professional, and genuinely helpful. She explained the process and scheduled me for 11:30 the following day. When I returned, I watched her treat customer after customer with the same smile, patience, and respect she had shown me. Then I dealt with Don, the passport processing employee. Don is an older gentleman with a very long gray ponytail, a dingy hat, and an extremely strong cigarette-smoke odor. In the small passport office, the odor was overwhelming enough to make sitting there genuinely uncomfortable. When Don discovered Diana had scheduled my appointment, he came out in front of customers and loudly reprimanded her, saying passport appointments were booked about a month out and that I would either need to reschedule or wait for a no-show. There was no other passport customer there at the time. Diana then went into his adjoining office to try to resolve the situation privately. Don began yelling at her again -- loudly enough that customers throughout the Post Office could hear him. I cannot stress enough how demeaning, embarrassing, and appalling this was to witness. I felt genuinely terrible for Diana. No employee should be screamed at, berated, or humiliated in front of coworkers and customers for simply trying to help someone. What struck me most was how comfortable Don appeared behaving this way. I do not know his tenure or seniority, but he gave me the distinct impression of someone who feels secure enough in his position to speak to coworkers and customers however he chooses. No amount of seniority should ever excuse intimidation, humiliation, or contempt. His attitude toward the passport process was also unnecessarily hostile and condescending. Instead of calmly helping with possible application errors, his manner felt reprimanding and made a routine federal service tense and uncomfortable. I remained respectful because he controlled whether my passport application would be processed, and I did not want challenging his behavior to jeopardize my appointment. That alone says a great deal. Through all of this, Diana remained composed, professional, and remarkably gracious. Before leaving, I went back to her and apologized that she had been treated that way while trying to help me. She smiled and simply said, "It's okay. Don't worry." After what I had just witnessed, she was still reassuring me. That is professionalism. That is kindness. That is dignity. Diana and Michelle are the type of people USPS should want representing its communities. Don was the complete opposite. The yelling, hostility, condescending manner, poor presentation, and overwhelming cigarette odor have no place in a small public-facing passport office. I sincerely hope the Postmaster and USPS supervisors investigate this incident, speak privately with the employees who work alongside Don, and determine whether this was an isolated incident or part of a larger pattern. Diana deserves five stars and recognition. This experience receives one star because Don's behavior deserves accountability.

Walk-In's ARE NO LONGER ALLOWED HERE (as of 4/6/2026)…read more Do NOT come here for walk-in passport!! You'll waste your time. I drove to the office during their walk-in passport hours listed on the USPS website: "Tuesdays & Thursdays from 3-4pm"). I was there at 3:20pm... But alas, the passport room's door was closed & locked! A guy was clearly inside the room & ignored us entirely.

DO NOT COME HERE FOR SHIPPING PACKAGES! They don't ship prepaid labels for some reason?????? Waste…read moreof time, should be advertised online.

Great service from Clerk 20. Had to mail books and she was very helpful with how to mail them. I…read morelike this post office. Not a lot of people like Carlsbad. All the postal workers are nice and friendly. March 2025

Been trying to call them for days now cause of a package I can't get to cause no key was left and…read moreit just rings. So frustrating. Do better please

This was the best experience I have EVER had at any post office!…read more I booked an appointment here in order to get my non-government passport for travel purposes (obviously). I was the first one in and the woman behind the counter was kind enough to wait for the other appointment before me since I came 20 minutes early. There was no rush and she was extremely pleasant to speak with, being very clear and polite regarding filling out the paperwork. Small talk led to small talk and about 25 minutes later I was out of there with the high hopes of receiving a new passport within 3 weeks. I did not feel rushed, there was no coaxing or trying to expedite the process and honestly felt very confident in my purchase upon walking out, especially when receiving the blue book in the mail. It is extremely easy to find and convenient on base. I highly suggest using this Post Office for any means of packages or government work!

This is a small office with one person working behind the counter. However, she is a super woman…read moreand will help you get what you need, but you may need to wait a small amount of time for her to help you. This seems like an inconvenience, but understand that they are incredibly short-staffed but getting a passport appointment is fairly easy to do while getting one out in town could take 1-2 months. I was able to get an appointment 2 days prior and was unfortunately 5 min late because the location can be difficult to find; still, she had me wait so she could manage the line and took care of me in less than an hour. She is a very nice, joyful and pleasant person to speak to. Please ignore the negative reviews on here as they don't understand she is a one-woman team and can only service so many people that are all demanding something. I witnessed how rude people could be demanding they get what they want when they want it, which is unacceptable behavior on base and these people should instead go out in town. You will not be disappointed going to this location as she will help you no matter what, but you may have to wait a small amount of time.

I went to return a package using self checkout its easy to use and there's ice cream next doorread more

I only come here because of Nicole! She is efficient,…read morefriendly and knowledgeable and she has a great attitude! Also I like that she really does try to help and not just a scan and payment person! Yesterday I had to ship out of the country and "customs" has rules that I was not aware of but instead of just telling me to look for something online she helped find it! Who does that? Value wise- we can choose to go to any store let's face it no one offers more than or cheaper than the others- but I come here because she is so helpful! So thank you Nicole! I really appreciate you going the extra mile for me yesterday So thank you UPS store for this employee! She's fantastic

The staff is polite, professional and friendly. Ive had a pmb at this location for 27 years, and…read morecounting. It's been a very pleasant experience and can't imagine business without them. If this store isn't 5 stars, nobody is. Box 250.

Employees are always nice, always helpful. I'm here today for just a single sheet print job in…read morecolor on specialty paper. It's a slow afternoon and it took just a few minutes. Most of the time I'm here for Amazon returns. Even then, it's a smooth transaction.

Good experience with using their notary service, employees were all friendly and the process was…read morefast. I didn't get the blonde lady's name but she seemed like the owner. If you have kids she has a box of stickers for them! Apparently she also sorts through all of them to make sure they're appropriate. I think that's super thoughtful and a bonus compared to other UPS branches so worth a mention!

Molly was a Gem!! She went above and beyond to help me this morning all while having a line and…read morehelping a gentleman bring in a van of packages. She was patient and went the extra mile to help me print my documents! Thank you, Molly for being awesome!

Very similar experience as others on here. Workers here are rude and careless. I dropped off a…read moreFedex package Thursay 4/1 for next day it is 4/8 and no scan on my package has taken place. I just called the drop off location and the person who answered (Brandon) the phone was completely rude. Told me he has no clue what I want him to do. I was then told it was my fault for not asking for a receipt. He laughed over the phone and said he has no clue what I even want from him. Said system was old and left me on hold for 30 mins... Definitely reported this drop off location to Fedex, he's very careless with packages and doesn't care at all about customers.

If you do an Amazon return you have to have it boxed or in a package ready to ship. Unfortunately…read moreyou have to go to a UPS Store to use the barcode and have them package it for you. The staff here is very friendly and they have a UPS drop box outside so if you have a package you can leave it there. There is a size restriction though. They also sell packing supplies and other items.

5 stars service! Great stuffs and location, always come here for my delivering serviceread more

I always receive the best service here! The staff are helpful and gave me different options and…read moreideas on how to send all my packages.