Not sure why all the negative reviews but I had a very pleasant experience at this location. The gentlemen at the counter was super helpful and friendly, walked me through the paperwork I needed to fill out and explained everything to me. My timing must've been perfect because I was the only person there, pro tip, early mornings seem to be a good time to visit. Also lots of street parking available! read more

I had an incredibly disappointing experience at this post office. The only reason I came to this location was because it's the closest to my workplace. The last time I used a post office was years ago at the Venice location, where the staff was patient, helpful, and made the process very easy. During my previous experience, I simply gave the clerk the address, they entered the information, handed me my receipt, and I was on my way. Because of that, I expected a similar process. Instead, the older cashier with the bob haircut immediately began raising her voice at me, telling me that I needed to write the "To" and "From" addresses myself. Since I hadn't mailed anything in years and wasn't familiar with the process, I accidentally wrote the information in the wrong place. Rather than calmly explaining the mistake, she yelled at me again. I finally asked, "Why are you yelling? I don't work here." Instead of helping or speaking respectfully, she continued raising her voice and spoke to me as if I were stupid, repeatedly saying, "You get mail, don't you?" Her tone was demeaning, humiliating, and completely unprofessional. Customer service should involve helping people, especially when they're unfamiliar with a process. At no point did she make any effort to assist me or explain things respectfully. She was rude, impatient, and unnecessarily hostile from the beginning. This was, without question, the worst customer service experience I have ever had. No customer should be spoken to that way for any reason especially for making an honest mistake. read more

It would be an amazing post office if someone worked there. That said it's a wonderful place to go and stand in one place for 45 minutes and be completely alone. So rare today. read more

Come here often and despite extended waits bc they truly give every customer great service and usually have limited staffing, it's always wonderful service. Roy and Ric are awesome, helpful, and knowledgeable. It's usually very clean and well kept unless customers let their animals tear up. Parking is metered and usually easy to find unless you go at peak hours of the day read more

See all

Doesn't matter if you go there at 10 am , Theres always a sign saying " we will be back at 2.45 or 3 pm " these people seems to be getting paid for not being there, whom is supervising these employees. NO POST OFFICE IN BEVERLY HILLS , its a joke . read more

trash. dirty and slow. expect a 30 minute wait every time you try to mail the simplest thing- there's only ever 1 counter boy at a time and always a line. Bring back the pony express, it would be more convenient than this government clown show. read more

Update: My credit card was delivered 1 week late so it had been sitting somewhere at the post office for 5 days. Then, it was postmarked and delivered. Was supposed to receive a credit card in the mail 2 days ago and it still hasn't arrived. The credit card company said card was "delivered." I believe it may be stolen and it never ended up in my mailbox so somewhere along the route it went missing. I also had a check sent to someone nearby and that has gone missing as well. read more

This one guy is slow as molasses. The line was so long. There was another woman but obviously overworked esp working with him. I felt bad for her. I rarely go here and I'm going to stick to that. They need more people and put that guy in another dept. He was nice enough just not on the ball. I'm glad I put enough money in the meter. Oh and the feedback with the dif faces didn't show up this time interesting! read more

I got here at 8:30 AM and waited 30 minutes for them to open. By 9:05 still nobody was there. At 9:10 someone very slowly and lazily showed up. I went in specifically to make sure that my online printed label (for an eBay sale) was correct. He put my package on the scale, weighed my package and entered my label into the system. He said everything was ok. I left. The next day the package got delivered BACK TO ME! Saying it weighed more than what was on the label. This was a large package and I had payed $125 for this label that was now "used". They told me to create a new label (and I guess pay again?). I called USPS which took over an hour to get to speak to a general representative as the phone number noted sends you to that. She said that I needed to call the post office and gave me their number. I have been repeatedly calling them and nobody answers. (Which has been my experience with every Post Office over the years.) I don't even know why they still exist. At this point they should just bow out. read more

45 minutes waiting at the counter with nobody there. Insane. A dozen people waiting - are there actually employees working here? Maybe? Maybe not. read more

Older lady i had to deal with was rude, and made it obvious she hated doing her job. Asked her if she could add tracking before i paid for shipping, she became irate and just got up and left. Didn't even get my package shipped. The other employees there are helpful read more

I had to stand in line to get a customs form as there were no forms in the lobby. Then stepped aside to fill it out. When returning to the counter, she told me I had to stand in line again to get service. Really? that has previously never been my experience to get back into line. When I mentioned this to a customer in line, the clerk responded by saying the is the everyone has to stand in line. Thank goodness I didn't need any other forms for this package, or I would have had to get into line again? To her credit, the line did move smoothly. She was very efficient handling customers. read more

After a nightmare experience at the post office on Fairfax, I came in, and Linda was such an angel. She was so helpful and kind. And I just wanted to show my appreciation! Thank you! read more

HOW does this location have good reviews? Sure, it is better than most others, location-wise and cleaness..only because it is in Beverly Hills. But surely, every staff has always been rude, unfriendly, and impatient. Not to mention they always close during hours they should be operating. read more

US Post Office - Post Offices Near Me - Beverly Hills, California

Do not go here. Horrible customer service, even for a USPS. Save yourself the time and energy and go to a neighboring office

Terrible customer service. On Saturday morning there is a line out the door and one clerk working. I've experienced this many times at this location. It's positively the worst run post office in the city. read more

US Post Office - No clerks working. There's a line of customers going out the door. - Post Offices Near Me - Beverly Hills, California

See all

I LOVE this post office. I can't believe I went to another horrible post office for so many years when this lovely gem was so close by. I come here often as an online seller. Every single person who works here has been kind, helpful, friendly. Even when they're clearly overworked--this place has such good energy that I actually look forward to coming here. And they give me my acceptance scan and receipts every time. read more

They are very slow. At Monday 8/17/2020 @ 1:40pm only one employee is working. And he had to go to the pack and look for a package. Very long line. read more

US Post Office - Post Offices Near Me - Beverly Hills, California

I'm kind of bummed out with the Beverly Hills post office system. It just seems to be getting smaller and smaller and may one day disappear all together. There used to be 3 mailboxes outside of the post office and places to pull over. Now there is only 1 mailbox and very limited places to pull over to drop your mail in said box. And, of course, there's always going to be some inconsiderate person on their phone who won't move out of the only space available. My dear Post Office, Please bring back the old mailboxes and more spots to drop off your mail and/or have a mailbox where you can just stick your mail in from the street as you drive by. I don't like to have to go into the parking lot and into the post office just to mail one lousy letter. So inconvenient. Please have some mercy on your customers. This once large and impressive post office has shrunk down to a little hole in the wall outpost. They do have a free parking lot which is a plus but it's also half the size it used to be. Beverly Hills has downgraded on the postal service. Both Beverly Hills post offices could also benefit from more staff. Expect a line at most times of the day. read more

I can understand why all the low ratings here. I've had my good days and slow days here, but over all, this is my favorite PO among all the POs in BH. So what makes it a 4 star PO? My favorite self service machine of course!! This machine basically does it all. I seriously don't really go to the counter anymore. So why not give it a 5 star then? Well, at times this machine really needs some TLC which without it, it sure can be down for a while. When it's down, this place can have some MAJOR wait times in line. In addition to the self service machine, there are plenty of underground parking, street parking and a mail drop on 3rd. So all and all, this is actually one of the better POs anywhere I've been in the neighborhood. I am sure the people who work there are doing their best. However with the US Postal pretty much going bankrupt, I hate to see more good people without jobs. Besides, I just hate to see my favorite PO close or shut down (which they almost did to this one when the building was sold last year). Please please keep this PO open. Thank you. read more

See all

Extremely rude staff, unwilling to assist and help, zero customer service skills. Always a long line of -20 minute wait for basic things. Did I say rude? YES RUDE, CONDESCENDING, UNPROFESSIONAL!! 4 counters only one operating at a time! Are you kidding? Stay away. It's such an embarrassment this staff is still working here. USPS needs to do a proper investigation and audit into this location. One of the worst experiences over and over again. You will always see customers complaining due to the terrible attitude and poor service (non-existent service) provided here. USPS if you're reading this, you need to act fast and replace your workers there ASAP. read more

2020 update to my local USPS, Still same $h!tshow ...USPS package marked delivered on my app while I am standing in front of my house and no mailman or package to be seen. Someone must be falsifying delivery completion to meet quota. Let's see if Ted Lieu's congressional office gives a crap about this... read more

I needed to send out my wedding invitations that I spent 5,000 dollars on. I was told that I needed $6 worth of stamps. I purchased them and placed them on each and every box, while at the post office. They were then well received by the two women working. One woman asked if I needed to track them. However the other stepped in and stated that wedding invitations were not normally tracked and it would look tacky. I assume they did not want to process the 76 boxes. Later to find out from another post office that they shouldn't have taken them with the specific wedding labels. It's been less than 24 hours and I already started receiving these boxes back. It has been stressful and a waste of my time. These women did not pay attention to detail. Upon my return they said the boxes will either get there or they won't. No tracking number or any way to know. They said some will either come to my house or they won't. It has been a horrible experience. It was also a big waste of money. I just hope my invitations get to where they need to go. I'm extremely disappointed in the lack of attention to detail of these workers and lack of empathy or guidance after the fact. I'd love to speak someone that can help. I need my invitations to get to their destination. read more

Terrible service and policy at USPS. Had to ship a return of an order I had received in a FedEx box. Had the label printed and the box taped. I was told they could t ship a parcel in a FedEx box because they are competition and they don't promote FedEx!! Had to open the box and use another one. I was asked to purchase a piece of tape for $1.75 because I had to break the tape of my original box. It is sad. Good think there is competition and we can go to more customer focused vendors!!! read more

Been coming here for many years. Always clean and organized. Easy in, easy out. The best part is there's never a lot of traffic. The postal workers can be moody and difficult, especially if it's near closing time, in which case they won't budge an inch in helping anyone with anything...unless it's my mom coming on the scene because she's more difficult than they are, and they just want her out. LOL. At the same time there's never any hassles in getting mail from my box. If you're going to take awhile in here, be very mindful of the metered parking, and parking enforcement. They ticket like crazy! 023/100 read more

See all

This used to be my favorite post office growing up- it's local, I can walk my packages there. And I have to go to the post office DAILY!! Even though things have majorly changed these past few years, a few of my Asian girls still worked the counter. Now, they are all gone... every last one of them. These past 3 months, with the new staff, and no one caring about anything... it's been HORRIBLE!!! THREE packages have been lost in 2 months!!! That's never ever ever happened until this new staff has come in. They don't scan packages like they used to have too. Beware. It's a risk. It really sucks being a Beverly Hills resident and having to deal with this kind of government BS. I am out money. I am out product. And it just looks really really bad as a seller, and it's not even my fault. Sad sad sad. LA is changing, each day/month/year things just ain't what they used to be... and that goes with every city in LA-- and CALIFORNIA in general read more

They are understaffed. I have been waiting for my P.O. Box lock cylinder to be replaced for over a month now; they told me the one person that could do it was "out", then "on vacation". Nice man works Saturdays to get my mail, but he can't do any trouble-shooting because he's on loan from another location. I ring the bell in the back on Saturdays, and three out of four time there is no one there. Staff that is there is very polite and professional, or this rating would be worse. read more

Package left on the steps in pouring rain. Contents ruined. Don't expect a Christmas present for consistently bad service.

I thought about listing my specific issues with the BH USPS in my review but I'm sure the 19 pages of negative reviews have probable already covered similar issues and I'm done waisting my time and energy on this place. read more

Very efficient and good service. I especially appreciate that the staff is friendly.

One of the less busy post offices I've been to, and they have easy parking. The customer service was not good. The employee was very snippy and condescending. If this weren't the closest location to me, I wouldn't come back. However, I'm not sure I've ever had a good customer experience at a post office, so maybe it's just par for the course. read more

They were truly helpful Amy, Rory exceptional customer service. Thank you for all of your lovely assistance! read more

Underground or street parking, Sunrise greeting cards, friendly, efficient staff. Drive by drop off mailboxes on 3rd St. SO convenient! read more

Why is this post office rated so terribly? Parking- easy for BH (either in front at meters or usually they have a free garage on lower level as well) they've been doing some construction lately so I've been parking at the meters and unsure on the status of the lot but it's usually open. Service- it's fine, not always super fast but they are friendly. They also get yelled at for various reasons ... They've never lost my mail and they do have a line sometimes but it never takes more than ten minutes at around noon or 1 pm when I've been. read more

As far as US post offices go, the Maple Drive location in Beverly Hills has so much going for it. PROS: - ample, free parking in the subterranean garage - metered street parking (credit card and coin operated) - beautiful building, large and easy to navigate - available PO boxes However, as is the case with so many post offices, there are many cons that can potentially tip the sh-- balance against the pros, including: - Typically only three clerks serve patrons at any one time (even "prime post-office time" weekdays during the lunch hour) despite there being six or seven registers. The dearth of clerks would be totally understandable in light of the state of the economy, but the snippiness and rudeness of many of the employees is inexcusable. Although perhaps only two postal workers might be serving customers, you'll see several others milling about behind the service area, apparently not doing anything crucial because they're having personal (often inappropriate and profane) conversations with one another. - There is only one self-service postage machine, and if it's not broken it's easily the most popular place for people to stand in line to mail their boxes or letters because they want to avoid the clerks. - Back to the topic of the employees... Some of them are really, really nice, and it's a shame that many of their colleagues behave so unprofessionally. I live nearby so by default this is the post office I use, and I've been here often. During those visits I've witnessed a male employee whiz past a woman in a wheelchair on the way into the office, and let the door slam in her face rather than hold it open for her. I've seen 5:00pm come on a Wednesday, and the "head clerk" suddenly announce "we're closed" to people who'd wasted ten or fifteen minutes (or more!) standing in line. -- and then she'd only grudgingly consent to asking her colleague to lock the doors (as she should have done already) before even more grudgingly conceding to help those customers already in the building, waiting in line... I've witnessed a worker accuse a teenage girl of "cheating" when she wanted to send a boxful of CDs at a cheaper "media mail" rate. "You know we may have to open this box and see if you're not cheating and there aren't really CDs in this box, don't you?" -- SERIOUSLY, lady? Are you effing kidding me? Just slap the stamp on it and STFU! Overall, the convenience of this building and the goodness of some of the workers makes up for the crass unprofessionalism of some of the others, but only just. If you're from the neighborhood or happen to be passing through, this post office is an okay choice, but there's no reason to go out of your way to use this post office based on any notion that, because it's Beverly Hills, it must be better. The building certainly gives that impression, unfortunately a lot of the workers take that first impression and rudely run it right into the ground. read more

See all

Worse post office ever! The people doesn't not even trying to find the address and this is a matter of life and death. Every time my prescription mail to me, the problem keeps coming up. I called the corporate, then the processing center, then straight to their office. The problem is the office. Nobody is answering the phone, mail box is full and no respond. Even if you go there, nobody wants to take responsibility! This people doesn't not know about customer service and this place should be shut down, after all it's a private company and it's not run by the government. They don't give a damn about the customer, they are money hungry and greedy. Negative if possible! Not reliable and bad customer service. read more

I recommend this place highly! It's the best PO. Nicest post people. Got to know what times to go tho. I ain't sayin!

The worse post office, unfortunately closest to my house. Slow Line is always. Employees not willing to help. Unexpected long breaks with no one at the counter. Rather pay extra, and go to UPS, or drive further to other one read more

So slow. One person working with a line curving and a wait of 45 minutes. Each person took forever to process and the one clerk would disappear to the back for 5-10 minutes at a time. Just an awful experience, each visit. read more

US Post Office - Post Offices Near Me - Beverly Hills, California

My MAIL has been MIA since June 2nd, case has been submitted still no mail after 18 days from the hold we put into action. The woman at the pick-up counter was checked out, didn't care to help resolve the problem told me to wait. I would like to know what I'm to wait for? There are time sensitive gov. docs that require immediate attention ASAP read more