I'm a 75 year-old senior that is handicap with Parkinson.On July 28th 2025 The Post Office Located…read moreat 311 Milton Road Eno Valley Durham 27712 refused to accommodate me. This is the post office where the packages were mailed to my PO Box and returned to me damaged. After filling out an online claim, I was instructed to bring the two claim items into the post office for inspection where I was told by the employees that they would not do this for me.This is totally unacceptable behavior. This matter has not been resolved as the eno Valley Post Office failed to provide me the proper forms for filing a claim for items received damage or a receipt T This is the same matter that I have repeal called about the post office at 311 Road Durham in refusing to properly handle insurance claims after I have been directed by the claims department of the postal service to bring Items to the post office for inspection and receive a receipt This matter has not been resolved because I've been notified by claims that two claims have been denied because they never received proper documentation In addition, how do I handle future claims of this Post Office when they're refusing to take them they do not answer their phone. They have not contacted me back.

Terrible terrible terrible you call here phones always busy . I've been trying to locate a package…read morethat was suppose to be delivered to a residential location not a local post office on the other side of town . I called customer service to see if they could assist me they told me my package was never attempted to be delivered and that it was sent to the post office from north roxboro which makes no since because they never updated my tracking it only says available for pick up . USPS we gotta do better stop being lazy and update your tracking and customer skills ‍

Nicest postal worker I have ever met. The place is a little small but easily the best level of…read moreservice I have ever received at a post office. It can get backed up pretty quickly but at least it opens at an appropriate time. Other offices locally are opening at 930? Seriously? I want may tax dollars back. That's just laziness. 930, just in time for the average person to be at work and not able to go. Way to serve the community who pays your salaries. Anyways, this one opens at 830. Good on them for it too. If this one isn't too far out of your way, give it a shot. Parking is a little whacky and it is small, but I'd say this is probably the best post office in the general area.

This post office by far has been the best one yet. I got greeted soon as I walked in and got help…read morewith which box to use. Normally I dread going in to the post office because of how rude people are but I'm happy to say I will be coming to this one now.

This is one of the smaller USPS locations but has the best service that I've experienced in Durham…read more It may be because of the location but the only time I've ever seen or had to stand in a line here was on a Saturday morning, when an associate called out of work at the last minute and the manager had to come in to work. Other than that, this locations associates are always fast and helpful.

Highly recommend coming here for fast and friendly service! I know postal workers can be overworked…read morethis time of year but the location and slight effort in parking (I believe only paid parking) makes this branch not busy at all.

This a great location for a USPS location. It is at the bottom of the UNC Student Store and is…read moreincredibly convenient- especially for students. There always seem to be two cashiers who are very efficient, and there are rarely lines. The thing I most appreciate is free packaging tape is available by the USPS forms.

I hate having to come here. Most employees seem bothered that you need help, bothered because we…read moreneed to send something, bothered to be there. Employees are always on earbuds, their phones and just plain rude. The only time I actually get good service is when "Ron" is working. He always goes far and beyond.l and has an amazing attitude. Also Linda. She is great.

The black lady at the front was incredibly rude to me and my friend. It was our first time at the…read morepost office and she wasn't helpful at all and gave us attitude on multiple occasions. What happened to customer service.

They do important work but sometimes lie that my parcel must be picked up here. Because it was…read morerefused delivery at my home. I sure didn't do that!

I stopped by this location today to send a certified letter and wasted 30 minutes of my life that I…read morecan never get back. There was only one staff member working, and when he called for reinforcements, no one came for another 10 minutes. There were only three people ahead of me in line plus one person already at the counter. Slow as molasses! The one positive was that the staff were friendly and apologized for the wait.

This post office is so ghetto! The lady had a huge attitude and didnt even allow me to explain to…read moreher what I needed before she began to speak over me. All the stands are bare, there is mailing labels of boxes anywhere and you HAVE to wait in line to ask for your required materials. Then she pushes you to the side and makes you get back in like once you completed everything. TERRIBLE CUSTOMER SERVICE

This is by far the absolute worst post office I've ever had to deal with personally. As an employee…read moreof USPS (definitely not this office) I'm very disgusted. I've placed my mail on hold multiple consecutive times for the mail to be delivered after I've literally said I would come pick the mail up. I ask to speak with management they're always so busy that I cannot speak with them. I've left specific instructions to contact me and they (carrier and t-6) go do the opposite. Calling is pointless as they don't answer the phone. Clerks are too busy gossiping with one another instead of being helpful. There's only one clerk that was professional and did everything he could to assist me. It seems that this office from management on down lack structure, awareness and the basic skills to complete small tasks. It wouldn't hurt to revamp everything and re-train for the lack there of. I know if I delivered someone's hold mail after they requested it to be on hold there would be disciplinary for failure to follow instructions but in this office no one seems to care because it's not affecting them. It's disappointing.

Do not go here for walk-in passports!! I wasted two days and lost yeas off my life attempting to…read moreget a passport here. Got a possport in 10 mins at the Raleigh office. (The people who work here will tell you the same). If you choose to go here for walk-ins, against the better judgment of yourself and everyone that has come before you, get there at 12:45 at the latest on Tuesday. You'll wait until 2 to put your name on a list (dont miss when they bring the list out) that will processes you by anywhere from 2:45 to 5:00). They only take 8 people on Tuesday and 4 people on Fridays (get there much earlier on Friday). Or you could just go to Raleigh and not suffer...

Do NOT use this post office for passports. The woman who works that department is rude and has zero…read morecustomer service skills. She treats you like a child and gets frustrated if you ask any questions. When she messes up your passport application and you have to drive back to correct it, she does not apologize and blames you for the mistake because you dared to ask her a question while she was working. Read the reviews here and on Google about this location's passport office. Apparently the Lead Clerk can also process passports and she is actually helpful and doesn't seem to hate her life and the world. But if you get the other agent, be prepared to be stressed out and treated like garbage. More importantly, be prepared for her to screw up your passport application and blame it on you. I have no idea how she still has a job.