This post office by far has been the best one yet. I got greeted soon as I walked in and got help…read morewith which box to use. Normally I dread going in to the post office because of how rude people are but I'm happy to say I will be coming to this one now.

This is one of the smaller USPS locations but has the best service that I've experienced in Durham…read more It may be because of the location but the only time I've ever seen or had to stand in a line here was on a Saturday morning, when an associate called out of work at the last minute and the manager had to come in to work. Other than that, this locations associates are always fast and helpful.

This post office is so ghetto! The lady had a huge attitude and didnt even allow me to explain to…read moreher what I needed before she began to speak over me. All the stands are bare, there is mailing labels of boxes anywhere and you HAVE to wait in line to ask for your required materials. Then she pushes you to the side and makes you get back in like once you completed everything. TERRIBLE CUSTOMER SERVICE

This is by far the absolute worst post office I've ever had to deal with personally. As an employee…read moreof USPS (definitely not this office) I'm very disgusted. I've placed my mail on hold multiple consecutive times for the mail to be delivered after I've literally said I would come pick the mail up. I ask to speak with management they're always so busy that I cannot speak with them. I've left specific instructions to contact me and they (carrier and t-6) go do the opposite. Calling is pointless as they don't answer the phone. Clerks are too busy gossiping with one another instead of being helpful. There's only one clerk that was professional and did everything he could to assist me. It seems that this office from management on down lack structure, awareness and the basic skills to complete small tasks. It wouldn't hurt to revamp everything and re-train for the lack there of. I know if I delivered someone's hold mail after they requested it to be on hold there would be disciplinary for failure to follow instructions but in this office no one seems to care because it's not affecting them. It's disappointing.

Do not go here for walk-in passports!! I wasted two days and lost yeas off my life attempting to…read moreget a passport here. Got a possport in 10 mins at the Raleigh office. (The people who work here will tell you the same). If you choose to go here for walk-ins, against the better judgment of yourself and everyone that has come before you, get there at 12:45 at the latest on Tuesday. You'll wait until 2 to put your name on a list (dont miss when they bring the list out) that will processes you by anywhere from 2:45 to 5:00). They only take 8 people on Tuesday and 4 people on Fridays (get there much earlier on Friday). Or you could just go to Raleigh and not suffer...

Do NOT use this post office for passports. The woman who works that department is rude and has zero…read morecustomer service skills. She treats you like a child and gets frustrated if you ask any questions. When she messes up your passport application and you have to drive back to correct it, she does not apologize and blames you for the mistake because you dared to ask her a question while she was working. Read the reviews here and on Google about this location's passport office. Apparently the Lead Clerk can also process passports and she is actually helpful and doesn't seem to hate her life and the world. But if you get the other agent, be prepared to be stressed out and treated like garbage. More importantly, be prepared for her to screw up your passport application and blame it on you. I have no idea how she still has a job.

I'm a 75 year-old senior that is handicap with Parkinson.On July 28th 2025 The Post Office Located…read moreat 311 Milton Road Eno Valley Durham 27712 refused to accommodate me. This is the post office where the packages were mailed to my PO Box and returned to me damaged. After filling out an online claim, I was instructed to bring the two claim items into the post office for inspection where I was told by the employees that they would not do this for me.This is totally unacceptable behavior. This matter has not been resolved as the eno Valley Post Office failed to provide me the proper forms for filing a claim for items received damage or a receipt T This is the same matter that I have repeal called about the post office at 311 Road Durham in refusing to properly handle insurance claims after I have been directed by the claims department of the postal service to bring Items to the post office for inspection and receive a receipt This matter has not been resolved because I've been notified by claims that two claims have been denied because they never received proper documentation In addition, how do I handle future claims of this Post Office when they're refusing to take them they do not answer their phone. They have not contacted me back.

Terrible terrible terrible you call here phones always busy . I've been trying to locate a package…read morethat was suppose to be delivered to a residential location not a local post office on the other side of town . I called customer service to see if they could assist me they told me my package was never attempted to be delivered and that it was sent to the post office from north roxboro which makes no since because they never updated my tracking it only says available for pick up . USPS we gotta do better stop being lazy and update your tracking and customer skills ‍

They do important work but sometimes lie that my parcel must be picked up here. Because it was…read morerefused delivery at my home. I sure didn't do that!

I stopped by this location today to send a certified letter and wasted 30 minutes of my life that I…read morecan never get back. There was only one staff member working, and when he called for reinforcements, no one came for another 10 minutes. There were only three people ahead of me in line plus one person already at the counter. Slow as molasses! The one positive was that the staff were friendly and apologized for the wait.

worst customer service ever. i dropped a package two days ago, which still did not show tracking in…read morethe online system so i called to ask about it. the woman who works there started telling me how this is a worldwide problem due to corona... and i replied that when i drop packages at milton road or any other po the tracking will show in the system the same day. immediately she started yelling and talking over me, making no sense at all... when i interrupted her yelling, asking her to confirm that my package is indeed en route, she just rudely hung up the phone on me. also be aware, this usps employee since being the only person working at this station, takes her child to work with her, who plays in the lobby without wearing a mask. UPDATE: an acceptance scan "mysteriously" appears within hours of my call.... looks like she had the package just sitting there for the past two days, and had totally forgotten about it. BEYOND UNPROFESSIONAL.

This post office is terrible. I went in on a Saturday right when it was supposed to open and nobody…read morewas there. A customer and I waited for at least 10-15 minutes and nobody showed. I ended up driving to the one in Butner instead. On my way home, I called the post office and somebody answered. I asked when they opened, and she said 8:30. I stated I was there at 8:30 and waited until 8:45 and asked why nobody was there. The employee replied, "That's none of your business." I asked to speak with the manager and she said, "I am the boss" and hung up. When tried calling back, it immediately hung up so that indicated she was screening my calls. I went back recently during a week day (reluctantly) and I assume it was the same person I talked to the previous time. She was not wearing a mask, she was on her personal cell phone, and she was yelling at her young child. She was rude and asked, "What do you want?" I made a complaint to the USPS but obviously they didn't do anything. Please avoid this Post Office if you can.

This is the kind of place that makes you feel good about spending 49 cents for a 44 cent stamp…read more Sure, you pay a premium, but there is no line, the employees are personable and professional, there's a cute dog you can say hello to, and the store owner is very community oriented. Just ask and he'll post a notice about your event in the window and display your business cards. He's also started showcasing some really nice dichroic glass jewelry made by a local artist. The store offers monthly billing for those with accounts. I've even gone in by mistake without my wallet, and they've trusted me for the payment. Great people, friendly atmosphere, and you're supporting a local business AND the post office, too. Two thumbs up!

9th Street Pack & Ship is an example of stellar customer service! Sam (the owner), Richard and…read moreDavid always give 110% effort and attention to ensure our items are packed safely and carefully, sent to their appropriate recipients -- and all done with care, speed and courtesy. They will frequently recommend a better or less expensive approach. This is one of the few places I trust to have our valuable -- and sometimes fragile -- items wrapped, packed, and shipped safely. I've even started using them in lieu of the USPS as I've found the US Postal Service to not always be dependable.

I walked in behind a line of people & waited patiently for my turn. When I get to the front of the…read moreline, a gentleman walks into the store and stands behind me waiting for his turn. The male worker- who saw me waiting but ignored making eye contact with me multiple times (which was odd but red flag #1)- called the gentleman who JUST walked into the store, in line behind me, to the counter to be served. Completely ignored me, blatantly. It was obnoxiously disrespectful. I left the store quietly after realizing what just happened, unsure why, and headed to another UPS location I know has better service. I only came to this location because it was closer to where I was prior, but I will never be returning to this location again. As a black woman and the only individual who looked like me in this store this whole time- this was very disgusting to experience while everyone else was served in order, with smiles- until I got to the counter.??? Very disrespectful and disappointing. This place needs to be shut down this coming year. Bye bye.

Service. There are other shipping outlets to use. I walk away from poor service. Literally the…read moreassociates hate to help customers.