I wanted to make sure others got a different perspective of the Henderson, NC SSN office as my experience was outstanding. From the security officer who was polite when I walked in to Ms Horne, who walked me through all of my questions. She was also very candid as to what services they can and cannot provide and I believe that is where a lot of frustration as a consumer comes in as they aren't able to assist with the general usage of the online website, which can be very confusing and frustrating to an end-user. As someone who had spent multiple hours on hold with the 800 number, it was refreshing to speak with a helpful, cordial person face-to-face! read more