The staff at the post office are always helpful and kind. I have called them directly for…read moremis-directed or lost items and they always go out of their way to lend a hand. I am knocking off one star since some of their delivery mailmen/mailwomen struggle with getting things in my mailbox correctly, but overall I think they do well.

A really great post office. The staff are really friendly. Although rarely, they do get puzzled on…read moreshipping.

First, I want to say that the mail carrier in my NW Hill neighborhood is really nice, high energy…read moreand he always smiles. The actual office is another thing. This is a very unprofessional branch of the US Postal Service. First, the clerks at the Pendleton office move in slow motion. Once you go to the front of the queue, there is a lack luster "greeting" and questions are answered with obviscation leaving out essential helpful facts. I understand that this is an institutional workplace, but I think they just stand there and take there pay without any consideration to provide actual, helpful service. I purchased a home and I wasn't informed that mail went to a corner deposit box. I had gone into the branch 3 or 4 times because the box on my house was empty of mail for weeks. It was only after speaking to someone the 3rd or 4th time that I was asked if I had a key to the deposit box. This was news to me. But once I dug through my keys that were left for me, I had no idea where the box was... they left that part out. Can you understand how someone new, might need more information? She told me I needed to pay $40 to get a new key, but that proved to be false. I had to get a refund by money order because of information I was told that was incomplete. What do you do with a money order? I went back and asked to cash the $40 money order and was told she didn't have enough cash in her register. I asked to speak to the supervisor, but she was having a chat fest over on the side... I could see them. Then everyone disappeared. I stood there for 5 more minutes and no one came out. I left the post office very angry for how I was treated. Every time I go there, it is a problem and they are not helpful. They laugh at you and think you are stupid, or you are the problem. They have no idea what people do in grocery stores or hardware stores where the work is complicated and hard, but you still smile even at less pay. On a scale of 1-10 with 10 being highly rated, the front staff is a 1. I have been there 4 times since moving to Pendleton and everytime it is a problem. I am 67 years old and I have NEVER encountered such a Postal branch. Congress is considering turning the post office over to a contractor because they run so much in debt... I think they should do it.

My sister and I came here to drop off a large pre-paid package for a friend. The person who helped…read moreus was Damon. We went up to the counter and said we need to drop this off and that was it is already paid. He immediately got annoyed and said there was no shipping label. We turned the package around to show him the label because why would we drop off a pre-paid package with no label? He then got even more annoyed because he said he could barely read the label. He took out his scanner and dramatically tried to scan the label and complained it wouldn't scan. Instead of being helpful he was extremely rude to us about the label. Also he said he could not take the package because he couldn't scan it, but he could've just manually entered the numbers. This really made me mad because he was extremely rude and over dramatic about the package, instead of helping us fix the problem.

Post office is always helpful at the Ontario Oregon station no matter what the problem they work at…read moresolving it as quick as possible just be patient.

This post office has a really great structure and is very old fashioned looking but very classic…read more It actually looks more like a city hall or a European police station and not a post office. They don't have an automated postal center so you can't mail things after hours when they close and also I don't remember seeing a drive through mail box though. So you have to find parking nearby and walk into the post office or just find a blue box elsewhere in the city. Update 1/25/15: Thanks Gayl B for letting me know that there is a drive through mail box with this downtown post office on the same side of the street as the front entrance (on Sumach)

I often have packages often to pick up and depending on the postal carrier (we get different ones)…read moresometimes they don't pick them up, and I have to then take them to the post office. Recently, I had a package picked up, scanned and delivered to my next-door neighbor. She brought it by the next day; I took it down to the drop-box in the lobby. It still hasn't shipped (was supposed to go to Indiana. Will go to the Post Office today to try and see where it is and why it hasn't shipped. I ship hundreds of packages each year, prices go up and services are getting worse.

Maybe the "+" in the name stands for "we ship FedEx." I had to send back an online purchase using…read moreFedEx shipping and was worried that I'd be making a 100-mile drive, round trip, just to send back a $20 item. I'm super happy that this business ships FedEx. It is a small store located in the Plaza Way strip mall and is closed on Sundays but open on Saturdays (just with reduced hours) and open M-F. I was in and out of the store in a flash. No line, just a lonely, friendly clerk at 10:30 on Saturday morning. If I need to ship something FedEx again, this will be the place!

i was shocked at the rudeness of the woman at the counter. if you need a passport photo, take my…read moreadvice and go to Staples, where all of the employees are friendly and helpful. I have never, in the seven years I have now lived in Walla Walla, ever been treated so rudely!!! She obviously does not care about return customers.

I honestly hate to do this, but I'm doing it. So, some of the people that work There are very…read morefriendly and nice if you catch them on the right day so this isn't me hating on all of the people that work there... It's simply me realizing they're probably understaffed maybe underpaid I don't know but they seem extremely unenthusiastic every time I go in and I have started using shipping solutions instead because they're nicer and more helpful. The postal peeps at usps are actually pretty rude to me sometimes/also try to tell you "we don't do that" if you bring too many packages in the ship. but it's like bro you're literally the place that packages...(and when I brought the same number of packages to the Umatillo USPS, the lady was extremely friendly. She was the only one in there and she told me "of course we do this. We are the post office" when I informed her that the Hermiston post office said that it was too many and they couldn't help me.) wth lol what pisses me off the most is that they never the phone... I mean like I have had them answer the phone one time when I have called and it must've been luck because they never answered it ever again after that any of the days that I have ever called them with a question about a package or with a help request for a missing package, etc. actually multiple times when I have had a package that was missing from my mailbox that said it was delivered, the only time someone answered they told me they would call me back with information. They never did. I called back multiple times over the course of two weeks and no one was ever able to answer the phone. :) today, which is probably five months after that I called again with another question. No one answered the phone. It's increasingly annoying and I wish they would just disconnect the line if they're not gonna answer. I don't wanna have to drive all the way across town through all the stoplights just to ask a question and then be told "I don't know I can't help you with that" which is also what happened to me the first time my package was missing ! You mean you won't answer the phone and then I go in person and you tell me "yeah I don't know. I can't do that here" super annoying. I don't know why nobody can do their job. Nobody can! like what are you doing here? Why are they paying you?

Horrible service. They refuse to do their jobs. And blame everything around them. And when…read moreconfronted they claim it's my fault.

I've never seen the two registers/lines they have here operating any time I've come here. As a…read moreresult, I've always been frustrated with how slow they are. Most people arrive just to drop off packages and only require a scanning, but because they only have 1 worker/register open, especially during rush hour (lunch and after standard work times), the line builds up and moves SO slow. That said, the workers here have always been friendly and it never is their fault for this--it's a management/ownership problem. With the actual UPS-owned location closed out by the airport, do you really have any other choice other than this place? No. So I recommend coming here during the early or mid morning if you can when there's less of a crowd/line.

Wow! I thought it was just me. He said he was the manager but I couldn't believe a manager could be…read moreso rude. I drove to staples to avoid that guy. Now the guy with the beanie that says 'obey" is very nice. Not a cross word from him. Polite, kind, and always smiling. Give that man a raise!!

Curtis and staff are gems, willing to help as best they can. Super personable and friendlyread more