Postal Annex has become my one stop shop for package mailing, having keys made, buying children's…read morepresents, and now passport photos. As an example, stopped by today to mail two packages, have passport photos taken, and keys made - all completed in less than 10 minutes and with their usual positive and polite customer service. Highly recommend.

Absolutely the worst customer service. Ever since the new owners took over it has been an…read moreunpleasant visit with the current employees and male owner, who is extremely rude. I've been bringing my business here for 10 years, and they have officially lost a customer for my personal and business use.

I have never dealt with a postal "service" as incompetent as I have experienced today. You'd think…read moreUSPS would make more of an effort to value their customers like FedEx or UPS. When I first tried to call this location, their line was busy. Not the "sorry for the inconvenience, but our clerks are currently servicing a different customer" kind of busy, but the "we're not going to answer your phone call, so we're leaving the phone off the hook all day" kind of busy. I had to track down a back-door number from a friend, and when I did finally get ahold of someone, they couldn't help me because I don't have a tracking number. Now whenever I use UPS or FedEx, I can get the delivery tracked by using my address. So just in case you were wondering why usps is losing business, you have your answer.

I would like to clarify some things in Mike's review. I understand your frustration in not being…read moreable to get through to someone at the Haines Post Office. Maybe you are not aware that this is a very small location and is a one person show. The office is only open 6 hours M-F and closes for one hour each day for lunch. The employee who works there is in no way incompetent and is liked by all the customers. There is no "back-door" number to this office. So, think about it, one employee providing service to customers at the retail counter and by phone in a small town that has provided the best service I have ever experienced in a rural town, might have actually been busy. I would be curious as to how and where you get your USPS financial info from, last time I heard they were taking business from UPS and Fed-Ex and outperformed them again last year. And yes it can be frustrating that the USPS only tracks packages with a "Tracking Number", but that is why they tell you to hang on to your receipt, and is one of the many reasons they are cheaper and provide better, timely service than their competitors.

Multiple packages, multiple times not being delivered. When I called the post office I was yelled…read moreat by the gal on the phone. Talk about going postal!!! She said I was lying about what the slip, that was left in the box, said which gave me an option for redelivery. I was told they were refusing to redeliver because it was a big box and no room in their van. I was further told that they will NEVER redeliver a package that isn't delivered the first time. What I would like to know is why did USPS take on Amazon deliveries if they can't handle large items? If I wanted to pick up the large box I wouldn't have it shipped ‍ Customer service needs to be "addressed"at the Baker City location starting from the top down!! If it wasn't for the gals at the front counter being so helpful and cheerful I wouldn't have even given one star

Friendly greeting. Even suggested a unique stamp for my card. Very welcoming ( we were traveling…read morethru)

I've never seen the two registers/lines they have here operating any time I've come here. As a…read moreresult, I've always been frustrated with how slow they are. Most people arrive just to drop off packages and only require a scanning, but because they only have 1 worker/register open, especially during rush hour (lunch and after standard work times), the line builds up and moves SO slow. That said, the workers here have always been friendly and it never is their fault for this--it's a management/ownership problem. With the actual UPS-owned location closed out by the airport, do you really have any other choice other than this place? No. So I recommend coming here during the early or mid morning if you can when there's less of a crowd/line.

Wow! I thought it was just me. He said he was the manager but I couldn't believe a manager could be…read moreso rude. I drove to staples to avoid that guy. Now the guy with the beanie that says 'obey" is very nice. Not a cross word from him. Polite, kind, and always smiling. Give that man a raise!!

My sister and I came here to drop off a large pre-paid package for a friend. The person who helped…read moreus was Damon. We went up to the counter and said we need to drop this off and that was it is already paid. He immediately got annoyed and said there was no shipping label. We turned the package around to show him the label because why would we drop off a pre-paid package with no label? He then got even more annoyed because he said he could barely read the label. He took out his scanner and dramatically tried to scan the label and complained it wouldn't scan. Instead of being helpful he was extremely rude to us about the label. Also he said he could not take the package because he couldn't scan it, but he could've just manually entered the numbers. This really made me mad because he was extremely rude and over dramatic about the package, instead of helping us fix the problem.

The Pendleton Post Office is a helpful mix of short waits, knowledgable, helpful staff and…read moredependable deliveries. Their retail people are likely to know your name and make good suggestions about cost-efficient, timely delivery of packages, tax documents and plain old letters - if you ask, they'll show you how to fill out their documents before your arrive at their windows and speed your way through the process. They are also patient experts in locating packages sent from other (haven't had problems on the Pendleton end) locales. They have a persistent, gentle sense of humor and some clever merchandise, suspect the rubber boneless turkeys was was local, funny effort. My mail delivery, even on truly tough (sub-zero, ice covered roads and sidewalks, large dogs) days, has been consistent. Single downside is their public relations - they inspire a scowl in diner conversation over the location of group mailboxes and business deliveries. Haven't had these (own a small business) problems, but have heard them more than once.

The staff at the post office are always helpful and kind. I have called them directly for…read moremis-directed or lost items and they always go out of their way to lend a hand. I am knocking off one star since some of their delivery mailmen/mailwomen struggle with getting things in my mailbox correctly, but overall I think they do well.

A really great post office. The staff are really friendly. Although rarely, they do get puzzled on…read moreshipping.

I had a delivery today that was left outside my fence. Now let me say I am handicapped and just…read morerecently had surgery. I have talk to this UPS so called delivery man and told him to put ALL packages on my front porch. He told me that legally the door outside the fence is our front door. I explained it never has been & still is NOT and I wanted packages delivered to the porch. Today he dropped them outside the fence. I had to wai for my husband to come home to bring them in. We have a ramp up to the porch so it should not have been a big deal to do as I have instructed.

Devastated, went into UPS to deliver a very special and important package to my son in Nevada. His…read moreChristmas package. It contained his birth certificate, cash and Christmas card, clothing and goodies from Hickory Farms. His name and address was big and bold on the package no way you couldn't see it or read it. The employee of this facility was scatterbrained that day. My partner was sending two packages to his kids back east. She made an error on both of their addresses and had to re-print the labels for both of those packages. I Was on my way to a doctors appointment. I was excited about sending off the packages but only to discover that my son's package was delivered to the wrong address.. Here's the best part calling UPS call-center eight times and only told that within the hour UPS would contact me to tell me where my packages and never received one phone call from nobody. And it even gets better, The driver that was delivering my sons package in Nevada handed it to some random woman without asking for verification such as the name on the package or proof that she lived there. Just handed it to her. Now my son has no Christmas and neither do I.Because UPS hired unprofessional drivers and employees and for that reason is why I'm writing this to let the world know how they treat your packages and why they'll come up missing.UPS doesn't care about my feelings they expense or the time of year or the importance of this package as it is to me and my son. I am devastated I will never use UPS again and let's not forget the employee there in Lagrande, Oregon She was the employee that started the snowball rolling so scattered brain that couldn't even enter the proper address when it was big and bold right in front of her eyes. Our packages are precious to us and they should be handled in that manner it makes you wonder why so many packages disappear and they're lost and can't be found well maybe this is your answer.