I've never seen the two registers/lines they have here operating any time I've come here. As a…read moreresult, I've always been frustrated with how slow they are. Most people arrive just to drop off packages and only require a scanning, but because they only have 1 worker/register open, especially during rush hour (lunch and after standard work times), the line builds up and moves SO slow. That said, the workers here have always been friendly and it never is their fault for this--it's a management/ownership problem. With the actual UPS-owned location closed out by the airport, do you really have any other choice other than this place? No. So I recommend coming here during the early or mid morning if you can when there's less of a crowd/line.

Wow! I thought it was just me. He said he was the manager but I couldn't believe a manager could be…read moreso rude. I drove to staples to avoid that guy. Now the guy with the beanie that says 'obey" is very nice. Not a cross word from him. Polite, kind, and always smiling. Give that man a raise!!

Hours on google are wrong, showed up on a Saturday at 1:30 (thinking they were open until 6) to…read morefind out they close at 2pm AND THEY WERE ALREADY CLOSED. I was supposed to pick up a dress for an engagement photo shoot I had mailed here as I was passing through on my way to Rainier. Really really disappoint

Owner is rude and has a bad attitude. He doesn't care to help people who are trying to ship by UPS…read morebecause he says UPS doesn't pay him anything for doing that and he provides that service as a courtesy to the public only.

Postal Annex has become my one stop shop for package mailing, having keys made, buying children's…read morepresents, and now passport photos. As an example, stopped by today to mail two packages, have passport photos taken, and keys made - all completed in less than 10 minutes and with their usual positive and polite customer service. Highly recommend.

Absolutely the worst customer service. Ever since the new owners took over it has been an…read moreunpleasant visit with the current employees and male owner, who is extremely rude. I've been bringing my business here for 10 years, and they have officially lost a customer for my personal and business use.

Post office is always helpful at the Ontario Oregon station no matter what the problem they work at…read moresolving it as quick as possible just be patient.

I was sent here for work to send out a couple of packages and the experience was fine. The building…read moreis beautiful and probably the nicest thing about the place. Small town means little to no wait, so that was appreciated as well, and had no problems with who was working there. Very friendly and quick!

This is an actual functioning post office full of history and beauty. I LOVED seeing this post…read moreoffice when I came with my Grandma to pick up her mail. GORGEOUS!!

The staff at the post office are always helpful and kind. I have called them directly for…read moremis-directed or lost items and they always go out of their way to lend a hand. I am knocking off one star since some of their delivery mailmen/mailwomen struggle with getting things in my mailbox correctly, but overall I think they do well.

A really great post office. The staff are really friendly. Although rarely, they do get puzzled on…read moreshipping.

Horrible service. They refuse to do their jobs. And blame everything around them. And when…read moreconfronted they claim it's my fault.

they never answer the phone , cannot get ahold of anyone besides an operator which is frustratingread more

I try to get hold of post office at Walmart for an hour about a package. They say it been delivered…read morebut this is the fifth package. You have not been delivered to my resident, but they say it been scanned in front of my house and my brother been out there waiting on the mailman and he said he didn't see no mailmanand I reckon to people don't trust the post office anymore. They will not delivered.

Only put a one because they require it. I encourage everyone to download the informed mail app and…read moresee how much mail it says that is incoming that you never see, missing, never to show up. Had to have several checks reissued because of their incompetence. Important documents, lost. You will get zero help from this office. I encourage everyone who has an issue with this place to contact the Post Master General (not local) for this area and file complaints. They have expedited mine to the Consumer Affairs Division.

Outstanding Service at the Umatilla Post Office - Thank You, Ms. Lori!…read more Ms. Lori at the Umatilla Post Office is absolutely amazing! She always brings such a positive, welcoming vibe and is consistently quick, efficient, and professional, which honestly cannot be said about every postal location in town. Lori greets everyone with a genuine smile and makes every visit pleasant. As a small business owner, I especially appreciate how she has taken the time to educate me on the shipping process and show me how to save money using USPS online services. That kind of knowledge and willingness to help truly makes a difference. Customer service like this is rare and should be recognized. Thank you, Lori, for your hard work and dedication--you truly rock!

I had an issue today. I ordered a pair of shoes for my son, the shoes were delivered I was out of…read moretown.when I returned checked my mail, had another person's package in my box. I returned the packages ask where my package was and that I had another person's package in my box. The person working checked and stated they must have switched the keys and a man received my shoes and apparently took them. I wanted to know what and when they would fix this situation because I am being billed for the shoes. I was surprised the worker got upset with me I guess because I questioned him and he made a mistake and gave my shoes to a man . I just wanted to know what would be done, no apology just raised his voice got upset with me. Later my friend called to ask and the female worker was agitated and said they would have to get the shoes from the man who took them and said if you have a problem with that call someone and hung up. The workers at the umatilla post office were very unprofessional the way they talked to me.

My sister sent me a perishable item via FedEX 2nd day service. The driver has had that package in…read morehis truck for three days and has not delivered my package as of this review. I've called the local FedEX distribution center and they cannot offer a reason why it hasn't been delivered because FedEx is using a third party for their deliveries. FedEx doesn't mind collecting the fees for 2nd day service but they do not provide 2nd day delivery. THAT IS FRUAD....plain and simple. Time to contact the FTC who takes care of FRAUDSTERS! My theory is that these third party delivery people hold packages till they have a full truck and then deliver in a given area thus saving themselves on gas costs. THAT IS FEDEX'S DIRTY LITTLE SECRETE!

Ok so my package was supposed to be delivered to me Friday 1-28-24 well here it is 2-3-24 and I…read morestill don't have it and twice now I've got can't deliver due to weather well I hate to say it but what weather it hasn't even snowed it froze so I'm sick of the excuses I need my package don't use fedex